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Guest Service Assistant Jobs in Virginia (NOW HIRING)

Hyatt Place

Guest Service Agent

Fredericksburg, VA · On-site

$14.75 - $18.75/hr

Guest Service Agent Job Summary: Represents the hotel to the guest throughout all stages of the ... Reports any unusual occurrences or request to the manager or assistant manager 20. Knows all safety ...

Holiday Inn

Guest Service Agent

Williamsburg, VA · On-site

$13.75 - $17.25/hr

Guest Service Agent Job Summary: Represents the hotel to the guest throughout all stages of the ... Reports any unusual occurrences or request to the manager or assistant manager 20. Knows all safety ...

Fairfield Stafford

Guest Service Agent

Stafford, VA · On-site

$15 - $19/hr

Guest Service Agent Job Summary: Represents the hotel to the guest throughout all stages of the ... Reports any unusual occurrences or request to the manager or assistant manager 20. Knows all safety ...

The Fresh Market Inc

Guest Service Specialist

Norfolk, VA · On-site

$14.75 - $15.73/hr

As the Guest Service Specialist , you will be the store's front-end point person for hospitality ... Engage guests with a friendly, helpful approach at the front-end and throughout the store. * Assist ...

Homewood Suites

Guest Service Agent

Williamsburg, VA · On-site

$13.75 - $17.25/hr

Guest Service Agent Job Summary: Represents the hotel to the guest throughout all stages of the ... Reports any unusual occurrences or request to the manager or assistant manager 20. Knows all safety ...

The Fresh Market Inc

Guest Service Specialist

Norfolk, VA · On-site

$14.75 - $15.73/hr

As the Guest Service Specialist , you will be the store's front-end point person for hospitality ... Engage guests with a friendly, helpful approach at the front-end and throughout the store. * Assist ...

Holiday Inn

Guest Service Agent

Norfolk, VA · On-site

$14 - $16/hr

Guest Service Agent/Night Auditor Job Summary: Represents the hotel to the guest throughout all ... Reports any unusual occurrences or request to the manager or assistant manager 19. Knows all safety ...

Holiday Inn

Guest Service Agent

Williamsburg, VA · On-site

$13.75 - $17.25/hr

Guest Service Agent Job Summary: Represents the hotel to the guest throughout all stages of the ... Reports any unusual occurrences or request to the manager or assistant manager 20. Knows all safety ...

The Fresh Market Inc

Guest Service Specialist

Norfolk, VA · On-site

$14.75 - $15.73/hr

As the Guest Service Specialist , you will be the store's front-end point person for hospitality ... Engage guests with a friendly, helpful approach at the front-end and throughout the store. * Assist ...

The Fresh Market Inc

Guest Service Specialist

Norfolk, VA · On-site

$14.75 - $15.73/hr

As the Guest Service Specialist , you will be the store's front-end point person for hospitality ... Engage guests with a friendly, helpful approach at the front-end and throughout the store. * Assist ...

Cooper's Hawk

Service Assistant

Ashburn, VA · On-site

$13 - $15/hr

As a member of the Cooper ' s Hawk team, the Service Assistant plays an integral role in executing a positive experience for each Guest. They are the point person for all the work involved in staging ...

Ruth's Chris Steak House

Service Assistant

Fairfax, VA · On-site

$15.25 - $20.50/hr

Paid Family and Medical Leave (up to 2 weeks after 1 year of service) * Referral program - refer a ... Stay focused on ensuring 100% Guest delight both on your own and in relaying any messages to ...

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Guest Service Assistant information

See Virginia salary details

$11

$18

$24

How much do guest service assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for guest service assistant in Virginia is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $20.48 per hour, depending on experience, location, and employer.

What is a guest service assistant?

Guest Service Assistants are customer-facing staff members who ensure that guests have a positive and comfortable experience at a business, such as a hotel, resort, or entertainment venue. Their duties typically include greeting guests, handling check-ins and check-outs, answering queries, resolving issues, and assisting with special requests. They play a key role in maintaining high standards of customer service and satisfaction. Excellent communication, problem-solving skills, and a friendly demeanor are essential for this role.

What skills and qualifications are needed to thrive as a guest service assistant?

To thrive as a Guest Service Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor help individuals excel in guest-facing situations. These skills ensure a positive guest experience, efficient operations, and repeat business for hospitality organizations.

What are some common challenges faced by guest service assistants, and how can I prepare for them?

Guest Service Assistants often encounter challenges such as managing high guest volumes during peak hours, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To prepare, it's helpful to develop strong communication and conflict-resolution skills, practice staying calm under pressure, and become familiar with the company's policies and procedures. Proactively learning about the property or service offerings can also help you provide quick and accurate assistance to guests, enhancing their overall experience.

What is the difference between Guest Service Assistant vs Front Desk Agent?

AspectGuest Service AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, hospitality, guest assistanceReception, check-in, guest support

Both Guest Service Assistants and Front Desk Agents work in hospitality settings, providing customer service and guest support. While their roles overlap in guest interaction, Guest Service Assistants often focus on broader guest experience tasks, whereas Front Desk Agents primarily handle check-ins, check-outs, and reservations. Both positions require similar credentials and are vital in ensuring guest satisfaction in the hospitality industry.

What skills are needed for guest service assistant?

A guest service assistant needs strong communication and interpersonal skills to interact effectively with guests. Customer service skills, problem-solving abilities, and a friendly attitude are essential, along with the ability to handle multiple tasks and work in a team environment. Basic computer skills and knowledge of the facility or service are also beneficial.

What are the most commonly searched types of Guest Service jobs in Virginia?

The most popular types of Guest Service jobs in Virginia are:

What are popular job titles related to Guest Service Assistant jobs in Virginia?

For Guest Service Assistant jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Guest Service Assistant jobs in Virginia look for?

The top searched job categories for Guest Service Assistant jobs in Virginia are:

What cities in Virginia are hiring for Guest Service Assistant jobs?

Cities in Virginia with the most Guest Service Assistant job openings:

Guest Service Assistant jobs near you
Infographic showing various Guest Service Assistant job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,489 per year, or $18 per hour.

Guest Service Agent

Hyatt Place

Fredericksburg, VA • On-site

$14.75 - $18.75/hr

Full-time

Re-posted yesterday

Key responsibilities

  • Register guests, assign rooms, and accommodate special requests whenever possible.

  • Coordinate room status updates with housekeeping and process guest check-outs and charges.

  • Assist with reservations, verify guest payment methods, and communicate guest information to hotel personnel.

Hyatt Place rating

3.8

Company rating: 3.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Guest Service Agent
Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guest's complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage and maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.
Duties and Responsibilities:
1. Registers guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in pre-registration and blocking of rooms for reservations.
3. Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
8. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
9. Files room keys.
10. Knows how to use front office equipment.
11. Processes guest check-outs.
12. Posts and files all charges to guest, master, and city ledger accounts.
13. Follows procedures for issuing and closing safe deposit boxes.
14. Uses proper telephone etiquette.
15. Uses proper mail, package, and message handling procedures.
16. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
17. Attends department meetings.
18. Coordinates guestroom maintenance work with the engineering and maintenance division.
19. Reports any unusual occurrences or request to the manager or assistant manager
20. Knows all safety and emergency procedures. Is aware of accident prevention policies.
21. Maintains the cleanliness and neatness of the front desk area.
22. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Requisites
EDUCATION and/or EXPERIENCE: High school diploma at a minimum required and 3 or more years of hotel operations experienced preferred.
LANGUAGE SKILLS: Must have developed language skills to the point to be able to:
• Read and interpret documents in English such as routine correspondence, newspapers, periodicals, journals, and manuals.
• Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
• Ability to speak effectively in English to customers and employees.
REASONING ABILITY: Must have developed reasoning abilities to the point to be able to:
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to add, subtract, multiply and divide numbers; and ability to calculate figures and amounts such as discounts and percentages.
• Read and interpret business records and statistical reports.
COMPUTER SKILLS: Must have sufficient computer skills that will allow the individual to be able to use, in a proficient manner, certain Company-issued software programs implemented at the hotel, including but not limited to Microsoft Word, Microsoft Excel, Office 365, Microsoft Outlook, Company-issued internet browser programs, and Company-issued electronic mail programs. [NOTE: Company-issued software programs may change from time to time; the individual is required to learn the new programs and upgrades as soon as practicable after such items are provided to the hotel.]
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENTAL CONDITIONS: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.
IMPORTANT NOTE: Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and/or the hotel.

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