ZipRecruiter

Log In

1

Guest Service Assistant Jobs in Virginia (NOW HIRING)

HHM Hotels

Guest Service Agent

Arlington, VA · On-site

$18 - $20/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

Whiteface Lodge

Guest Service Agent

Alexandria, VA · On-site

$16 - $20.25/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

Whiteface Lodge

Guest Service Agent

Arlington, VA · On-site

$17.25 - $22/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

HHM Hotels

Guest Service Agent

Arlington, VA

$18 - $20/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

HHM Hotels

Guest Service Agent

Arlington, VA · On-site

$18 - $20/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

Whiteface Lodge

Guest Service Agent

Williamsburg, VA · On-site

$14.50 - $18.25/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

The Fresh Market Inc

Guest Service Lead

Virginia Beach, VA

$15.19 - $16.48/hr

As a Guest Service Department Lead , you'll help bring our mission to life by supporting the Guest ... You'll assist in leading your team with care and purpose, ensuring every guest feels welcome and ...

New

previous pagenext page

Showing results 21-40

All JobsGuest Service JobsGuest Service Assistant JobsGuest Service Assistant Jobs in Virginia

Guest Service Assistant information

See Virginia salary details

$11

$18

$24

How much do guest service assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for guest service assistant in Virginia is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $20.48 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a guest service assistant?

To thrive as a Guest Service Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor help individuals excel in guest-facing situations. These skills ensure a positive guest experience, efficient operations, and repeat business for hospitality organizations.

What is a guest service assistant?

Guest Service Assistants are customer-facing staff members who ensure that guests have a positive and comfortable experience at a business, such as a hotel, resort, or entertainment venue. Their duties typically include greeting guests, handling check-ins and check-outs, answering queries, resolving issues, and assisting with special requests. They play a key role in maintaining high standards of customer service and satisfaction. Excellent communication, problem-solving skills, and a friendly demeanor are essential for this role.

What are some common challenges faced by guest service assistants, and how can I prepare for them?

Guest Service Assistants often encounter challenges such as managing high guest volumes during peak hours, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To prepare, it's helpful to develop strong communication and conflict-resolution skills, practice staying calm under pressure, and become familiar with the company's policies and procedures. Proactively learning about the property or service offerings can also help you provide quick and accurate assistance to guests, enhancing their overall experience.

What is the difference between Guest Service Assistant vs Front Desk Agent?

AspectGuest Service AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, hospitality, guest assistanceReception, check-in, guest support

Both Guest Service Assistants and Front Desk Agents work in hospitality settings, providing customer service and guest support. While their roles overlap in guest interaction, Guest Service Assistants often focus on broader guest experience tasks, whereas Front Desk Agents primarily handle check-ins, check-outs, and reservations. Both positions require similar credentials and are vital in ensuring guest satisfaction in the hospitality industry.

What are the most commonly searched types of Guest Service jobs in Virginia? The most popular types of Guest Service jobs in Virginia are:
What are popular job titles related to Guest Service Assistant jobs in Virginia? For Guest Service Assistant jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Guest Service Assistant jobs in Virginia look for? The top searched job categories for Guest Service Assistant jobs in Virginia are:
What cities in Virginia are hiring for Guest Service Assistant jobs? Cities in Virginia with the most Guest Service Assistant job openings:
Guest Service Assistant jobs near you
Infographic showing various Guest Service Assistant job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,489 per year, or $18 per hour.

Guest Service Agent

AC Hotel Arlington National Landing

Arlington, VA • On-site

$17.25 - $21.75/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager

Your Focus

  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Employment Type: OTHER

Apply