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Guest Service Assistant Jobs in Hawaii (NOW HIRING)

Travel + Leisure Co.

$62K - $68K/yr

The Assistant Guest Services Manager serves as a supporting role to the Guest Services Manager. This role will partner in the leadership, planning, organization, and direction of daily operations for ...

Marriott

Guest Service Manager

Lahaina, HI · On-site

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... Comprehends budgets, operating statements and payroll progress reports as needed to assist in the ...

PF Changs

Service Assistant

Honolulu, HI

$16 - $18/hr

The Busser, Runner, or Service Assistant is responsible for restaurant dine-in and takeout ... Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring ...

Marriott International

Guest Service Manager

Lahaina, HI · On-site

$60K - $104K/yr

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... to assist in the financial management areas of department. Ensuring Exceptional Customer Service ...

PF Changs

Service Assistant

Honolulu, HI · On-site

$16 - $18/hr

The Busser, Runner, or Service Assistant is responsible for restaurant dine-in and takeout ... Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring ...

P.F. Chang's

Service Assistant

Honolulu, HI · On-site

$16 - $18/hr

The Busser, Runner, or Service Assistant is responsible for restaurant dine-in and takeout ... Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring ...

Marriott

Guest Service Representative

Honolulu, HI · On-site

$13.25 - $16.25/hr

... assist individuals with disabilities; thank guests with genuine appreciation. Speak with others ... service. If you're a team player who is excited to deliver a meaningful guest experience, we ...

Marriott

Guest Service Representative

Honolulu, HI · On-site

$13.25 - $16.25/hr

... assist individuals with disabilities; thank guests with genuine appreciation. Speak with others ... service. If you're a team player who is excited to deliver a meaningful guest experience, we ...

Marriott

Guest Service Representative

Honolulu, HI · On-site

$13.25 - $16.25/hr

... assist individuals with disabilities; thank guests with genuine appreciation. Speak with others ... service. If you're a team player who is excited to deliver a meaningful guest experience, we ...

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All JobsGuest Service JobsGuest Service Assistant JobsGuest Service Assistant Jobs in Hawaii

Guest Service Assistant information

See Hawaii salary details

$12

$18

$25

How much do guest service assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for guest service assistant in Hawaii is $18.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $21.49 per hour, depending on experience, location, and employer.

What is a guest service assistant?

Guest Service Assistants are customer-facing staff members who ensure that guests have a positive and comfortable experience at a business, such as a hotel, resort, or entertainment venue. Their duties typically include greeting guests, handling check-ins and check-outs, answering queries, resolving issues, and assisting with special requests. They play a key role in maintaining high standards of customer service and satisfaction. Excellent communication, problem-solving skills, and a friendly demeanor are essential for this role.

What skills and qualifications are needed to thrive as a guest service assistant?

To thrive as a Guest Service Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor help individuals excel in guest-facing situations. These skills ensure a positive guest experience, efficient operations, and repeat business for hospitality organizations.

What are some common challenges faced by guest service assistants, and how can I prepare for them?

Guest Service Assistants often encounter challenges such as managing high guest volumes during peak hours, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To prepare, it's helpful to develop strong communication and conflict-resolution skills, practice staying calm under pressure, and become familiar with the company's policies and procedures. Proactively learning about the property or service offerings can also help you provide quick and accurate assistance to guests, enhancing their overall experience.

What is the difference between Guest Service Assistant vs Front Desk Agent?

AspectGuest Service AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, hospitality, guest assistanceReception, check-in, guest support

Both Guest Service Assistants and Front Desk Agents work in hospitality settings, providing customer service and guest support. While their roles overlap in guest interaction, Guest Service Assistants often focus on broader guest experience tasks, whereas Front Desk Agents primarily handle check-ins, check-outs, and reservations. Both positions require similar credentials and are vital in ensuring guest satisfaction in the hospitality industry.

What skills are needed for guest service assistant?

A guest service assistant needs strong communication and interpersonal skills to interact effectively with guests. Customer service skills, problem-solving abilities, and a friendly attitude are essential, along with the ability to handle multiple tasks and work in a team environment. Basic computer skills and knowledge of the facility or service are also beneficial.

What are the most commonly searched types of Guest Service jobs in Hawaii?

The most popular types of Guest Service jobs in Hawaii are:

What are popular job titles related to Guest Service Assistant jobs in Hawaii?

For Guest Service Assistant jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Guest Service Assistant jobs in Hawaii look for?

The top searched job categories for Guest Service Assistant jobs in Hawaii are:

What cities in Hawaii are hiring for Guest Service Assistant jobs?

Cities in Hawaii with the most Guest Service Assistant job openings:

Guest Service Assistant jobs near you
Infographic showing various Guest Service Assistant job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,287 per year, or $18.9 per hour.

Lanai Air Guest Service Assistant Manager (Kapalua)

Pulama Lanai

Lahaina, HI • On-site

$65 - $70/hr

Other

Re-posted 7 days ago

Job description

Lāna ʻi Air is a critical component to the delivery of “high quality – high touch” service experience to every guest staying at the Four Seasons Lāna ʻi and Sensei Lāna ʻi Retreat. Lāna ʻi Air is responsible for providing “point to point” consistency in service delivery between Oahu, Maui, Kona, or Lihue and Lāna ʻi.

The Guest Service Assistant Manager is responsible to oversee and supervise the Guest Service Screening Agents and Guest Service Agents by providing feedback and communicating Pūlama Lāna`i’s policies, procedures and goals.

Works closely with the System Development and Quality Assurance Manager to provide training and evaluations specific to the Guest Service Agents role. Will be the authorized On-the-Job Trainer (OJT).

Required to maintain and understand the Ground Security Coordinator role, as described by Western Air Inc.

Required to maintain the highest level and standards for safety and security of employees and company property.

Compensation:

$65,000 - $70,000/year (Exempt)

Reporting Relationship:

Reports to: System Development and Quality Assurance Manager

Supervises: Guest Service Agents and Guest Service Screening Agents

Interface and Collaboration:

Coordinates with: Operations Director, Central Planning and Reservation Control Manager, i Guest Service Manager

Interfaces with: System Operations and Reservations Coordinator, Pūlama Lāna`i Safety Manager, Western Aircraft Inc. Chief Pilot and Chief Inspector

Quality Standards:
  • Conduct individual and business affairs in highest ethical and legal fashion.
  • Establish and contribute to a supportive, creative, enthusiastic, and cooperative working environment for all.
  • Build strong communication links with supervisors, peers, and employees.
  • Continuously strive for excellence in the workplace, the Company environment, and as a Company representative.
  • Comply with all Company policies and standards.
  • Conducts business in alignment with the Mission, Vision, and Values of Pūlama Lāna‘i.
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