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Guest Service Assistant Jobs (NOW HIRING)

El Pollo Loco

Service Assistant

Dublin, CA · On-site

$20/hr

Service Assistant Service Assistant Job Summary: A friendly face in the dining room. Maintains ... Serves the needs of the guest in the restaurant in a friendly and effective manner.

El Pollo Loco

Service Assistant

San Pablo, CA · On-site

$20/hr

Service Assistant Service Assistant Job Summary: A friendly face in the dining room. Maintains ... Serves the needs of the guest in the restaurant in a friendly and effective manner.

El Pollo Loco

Service Assistant

Hayward, CA

$20/hr

Service Assistant Service Assistant Job Summary: A friendly face in the dining room. Maintains ... Serves the needs of the guest in the restaurant in a friendly and effective manner.

Courtyard Ruston

Guest Service Representative

Ruston, LA · On-site

$12.50 - $13/hr

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an ...

El Pollo Loco

Service Assistant

Tracy, CA

$20/hr

Service Assistant Service Assistant Job Summary: A friendly face in the dining room. Maintains ... Serves the needs of the guest in the restaurant in a friendly and effective manner.

El Pollo Loco

Service Assistant

Concord, CA · On-site

$20/hr

Service Assistant Service Assistant Job Summary: A friendly face in the dining room. Maintains ... Serves the needs of the guest in the restaurant in a friendly and effective manner.

El Pollo Loco

Service Assistant

Oakland, CA

$20/hr

Service Assistant Service Assistant Job Summary: A friendly face in the dining room. Maintains ... Serves the needs of the guest in the restaurant in a friendly and effective manner.

El Pollo Loco

Service Assistant

Tracy, CA

$20/hr

Service Assistant Service Assistant Job Summary: A friendly face in the dining room. Maintains ... Serves the needs of the guest in the restaurant in a friendly and effective manner.

El Pollo Loco

Service Assistant

Concord, CA · On-site

$20/hr

Service Assistant Service Assistant Job Summary: A friendly face in the dining room. Maintains ... Serves the needs of the guest in the restaurant in a friendly and effective manner.

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Guest Service Assistant information

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How much do guest service assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for guest service assistant in the United States is $18.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.67 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a guest service assistant?

To thrive as a Guest Service Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor help individuals excel in guest-facing situations. These skills ensure a positive guest experience, efficient operations, and repeat business for hospitality organizations.

What is a guest service assistant?

Guest Service Assistants are customer-facing staff members who ensure that guests have a positive and comfortable experience at a business, such as a hotel, resort, or entertainment venue. Their duties typically include greeting guests, handling check-ins and check-outs, answering queries, resolving issues, and assisting with special requests. They play a key role in maintaining high standards of customer service and satisfaction. Excellent communication, problem-solving skills, and a friendly demeanor are essential for this role.

What are some common challenges faced by guest service assistants, and how can I prepare for them?

Guest Service Assistants often encounter challenges such as managing high guest volumes during peak hours, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To prepare, it's helpful to develop strong communication and conflict-resolution skills, practice staying calm under pressure, and become familiar with the company's policies and procedures. Proactively learning about the property or service offerings can also help you provide quick and accurate assistance to guests, enhancing their overall experience.

What is the difference between Guest Service Assistant vs Front Desk Agent?

AspectGuest Service AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, hospitality, guest assistanceReception, check-in, guest support

Both Guest Service Assistants and Front Desk Agents work in hospitality settings, providing customer service and guest support. While their roles overlap in guest interaction, Guest Service Assistants often focus on broader guest experience tasks, whereas Front Desk Agents primarily handle check-ins, check-outs, and reservations. Both positions require similar credentials and are vital in ensuring guest satisfaction in the hospitality industry.

More about Guest Service Assistant jobs
What cities are hiring for Guest Service Assistant jobs? Cities with the most Guest Service Assistant job openings:
What are the most commonly searched types of Guest Service jobs? The most popular types of Guest Service jobs are:
What states have the most Guest Service Assistant jobs? States with the most job openings for Guest Service Assistant jobs include:
What job categories do people searching Guest Service Assistant jobs look for? The top searched job categories for Guest Service Assistant jobs are:
Guest Service Assistant jobs near you
Infographic showing various Guest Service Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,813 per year, or $18.2 per hour.

Service Assistant

El Pollo Loco

Dublin, CA • On-site

$20/hr

Full-time

Re-posted 23 days ago

Job description

Service Assistant

Service Assistant Job Summary:

A friendly face in the dining room. Maintains sanitation and cleanliness of the dining room, restrooms and restaurant exterior. Serves the needs of the guest in the restaurant in a friendly and effective manner.


Responsibilities/Duties:

  • Follows company food handling, guest service and safety procedures.
  • Maintains a clean exterior of the restaurant including, windows, doors, sidewalks, walls, and a litter free parking lot/Drive thru/trash enclosure
  • Maintains a clean interior of the restaurant including, windows, doors, floors, walls, ceilings/vents, drink station, and restrooms. Periodically empties the trash bins in the dining areas.
  • Assist any guests in the dining room such as providing refills, utensils, condiments and/or cleaning spills. Guest service skills needed for answering questions, correcting mistakes and offering satisfaction to the guest.
  • Cleans and sanitizes tables following guests departures.
  • Assists in the training of new Service Assistants
  • Supports and assists peers such as expeditors, cashiers, etc.
  • Performs additional duties as assigned by the supervisor.
  • Has a proactive approach and anticipates guest needs in the dining room.

Physical Requirements:

  • Must have a high level of mobility/flexibility to reach, bend, scrub, wipe and lift 25 lbs.
  • Must be able to work both indoors and outdoors
  • Empties trash bags weighing up to 40 lbs.

Qualification Standards:

  • CA food handler certificate is required.
  • Communication in English is preferred, second language is a plus.
  • No experience is required, guest service experience preferred
  • No education is required, high school diploma and equivalent is preferred.
  • Must be able to observe products and use best judgement prior to presenting products to the guests to ensure a high level of food quality is maintained.

We are a licensed El Pollo Loco Franchisee company with 29 restaurants ( and many more in the pipeline ) over 500 team members strong and more joining our vision everyday. Located in Northern California, our name says it all TWS ( Together We Succeed ).
We are in an exponential growth mode and set to have at least 35 El Pollo Loco restaurants by the end of 2030 and eventually looking to a multi-brand expansion throughout the USA.

Education:no requirementsEmployment Type: FULL_TIME

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