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Guest Supervisor Jobs (NOW HIRING)

OCI Hospitality

Guest Services Supervisor

Rochester, MN · On-site

Job Summary The Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment ...

OCI Hospitality

Guest Services Supervisor

Los Angeles, CA · On-site

$26 - $27/hr

The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company ...

Hotel Indigo

Guest Services Supervisor

Rochester, MN · On-site

The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company ...

KidSTREAM

Guest Service Supervisor

Camarillo, CA · On-site

$21 - $22/hr

Guest Service Supervisor Title: Guest Services Supervisor Job Status: Full-time, Hourly Compensation: $21-$22/hour Reports to: Guest Service Manager Location: kidSTREAM Children's Museum 3100 E.

Dash In

Guest Experience Supervisor

Ellicott City, MD · On-site

$18 - $22.50/hr

Description Position at Dash In Guest Experience Supervisor Join the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness ...

company1133

Guest Services Supervisor

Harrisburg, PA · On-site

$19/hr

Description Join Our Team as a Guest Services Supervisor at Hilton Garden Inn! Are you ready to elevate your career in hospitality? Willow Valley Associates is seeking a vibrant and dedicated Guest ...

Dash In

Guest Experience Supervisor

Ellicott City, MD · On-site

$18 - $22.50/hr

Description Guest Experience Supervisor Join the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud ...

Merlin Entertainments

$20.25 - $23/hr

GUEST EXPERIENCE SUPERVISOR The Guest Experience Supervisor is responsible for front-line leadership of the daily operation within the Guest Experience Team, ensuring the health and safety of our ...

Madame Tussauds

Guest Experience Supervisor

Hollywood, CA · On-site

$26.35/hr

What you'll bring to the team Qualifications & Experience GUEST EXPERIENCE SUPERVISOR The Guest Experience Supervisor is responsible for front-line leadership of the daily operation within the Guest ...

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Guest Supervisor information

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How much do guest supervisor jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for guest supervisor in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What does a guest experience supervisor do?

A guest experience supervisor oversees customer service and ensures guests have a positive experience. They handle guest concerns, coordinate staff, and may train employees to maintain service standards in a hospitality or retail environment.

What is the role of a guest service supervisor?

A guest service supervisor oversees the customer experience in a hospitality or service environment, ensuring staff provide quality service and addressing guest concerns. They often train employees, manage daily operations, and ensure compliance with company standards, requiring strong communication and leadership skills.

What is the difference between Guest Supervisor vs Front Desk Agent?

AspectGuest SupervisorFront Desk Agent
CredentialsHigh school diploma or equivalent; hospitality experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentOversees guest services, manages staff, handles guest issuesGreets guests, checks in/out, manages reservations
Employer & Industry UsageHotels, resorts, hospitality establishmentsHotels, motels, hospitality industry

Guest Supervisors focus on overseeing guest services and managing staff, while Front Desk Agents handle guest check-ins, reservations, and direct customer interactions. Both roles require customer service skills and hospitality knowledge, but the Guest Supervisor has additional responsibilities related to supervision and operations management.

What are Guest Supervisors?

Guest Supervisors are professionals responsible for overseeing the experience of guests in hospitality settings such as hotels, resorts, or event venues. They ensure that guests' needs are met, resolve any issues or complaints, and supervise the staff who interact directly with guests. Their role is crucial for maintaining high service standards and ensuring guest satisfaction throughout their stay or visit. Guest Supervisors often coordinate between departments and may also assist in training staff to provide excellent customer service.

What are the key skills and qualifications needed to thrive as a Guest Supervisor, and why are they important?

To thrive as a Guest Supervisor, you typically need experience in hospitality management, strong customer service skills, and a relevant degree or certification in hospitality or hotel management. Familiarity with property management systems (PMS), reservation software, and point-of-sale (POS) systems is often required. Leadership, conflict resolution, and excellent interpersonal communication are essential soft skills for managing both guests and staff effectively. These competencies ensure seamless guest experiences, efficient operations, and a positive work environment.

What is the highest paid job in hospitality?

In the hospitality industry, executive roles such as General Managers, Hotel Directors, or Vice Presidents typically earn the highest salaries. These positions require extensive experience, leadership skills, and often involve overseeing large operations or multiple properties, with compensation reflecting their responsibilities.

Is guest relations a stressful job?

Guest supervisor roles involve managing guest interactions and resolving issues, which can be stressful during busy periods or when handling difficult guests. Strong communication skills and the ability to stay calm under pressure are important for success in this position.

What are some common challenges a Guest Supervisor faces, and how can they effectively handle them?

Guest Supervisors often encounter challenges such as managing high guest volumes during peak times, resolving guest complaints efficiently, and coordinating with multiple departments to ensure seamless service. To effectively handle these challenges, it’s important to stay organized, communicate clearly with both guests and team members, and remain calm under pressure. Building strong relationships with staff and fostering a positive team environment can also help address issues quickly and maintain high guest satisfaction.
More about Guest Supervisor jobs
What job categories do people searching Guest Supervisor jobs look for? The top searched job categories for Guest Supervisor jobs are:
Guest Supervisor jobs near you
Infographic showing various Guest Supervisor job openings in the United States as of July 2026, with employment types broken down into 65% Full Time, 32% Part Time, and 3% Temporary. Highlights an 100% Physical job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Spa | Spa Concierge Full- time

Fontainebleau Florida Hotel, LLC

Miami Beach, FL • On-site

$13.75 - $17/hr

Full-time

Re-posted 12 days ago

Job description

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." 
- Morris Lapidus 
A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.


Responsible for the daily reservation and service operations of the Spa and Salon to ensure quality standards and services to deliver an unequaled spa experience for guests.

 
Examples of Duties, includes but is not limited to the following: 
  • Properly open, close, and maintain the spa and salon according to standard operating procedures.
  • Answer phones and accurately process all spa and salon reservations, changes, or cancellations in spa and salon system, confirm reservations, and inform guest of spa and salon policies.
  • Maintain and monitor the cleanliness, sanitation, and organization of assigned work areas and staff to ensure a safe, clean, and effective working area and staff.
  • Accurately explain spa and salon treatment menu and packages to guests.
  • Assist and provide courteous and competent personal services for guests regarding resort directions, food & beverage amenities, laundry services, etc.
  • Process all billing and posting for spa, salon, and retail services; report any overages and shortages to the Spa Guest Supervisor.
  •  Assist in all areas of spa and salon operations as necessary.
  • Perform other related duties as assigned.

  • Ability to maintain confidentiality of sensitive information.
  • Ability to communicate effectively and establish and maintain effective working relationships with staff. 
  • Previous experience in spa resort environment preferred.
  • High school education or equivalent preferred.  

Apply