ZipRecruiter

Log In

1

Guest Supervisor Jobs (NOW HIRING)

OCI Hospitality

Guest Services Supervisor

Tampa, FL · On-site

Job Summary The Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment ...

OCI Hospitality

Guest Services Supervisor

Los Angeles, CA · On-site

$26 - $27/hr

The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company ...

OCI Hospitality

Guest Services Supervisor

Rochester, MN · On-site

Job Summary The Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment ...

Hotel Indigo

Guest Services Supervisor

Rochester, MN · On-site

The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company ...

company1133

Guest Services Supervisor

Harrisburg, PA · On-site

$19/hr

Description Join Our Team as a Guest Services Supervisor at Hilton Garden Inn! Are you ready to elevate your career in hospitality? Willow Valley Associates is seeking a vibrant and dedicated Guest ...

Dash In

Guest Experience Supervisor

Ellicott City, MD · On-site

$18 - $22.50/hr

Description Position at Dash In Guest Experience Supervisor Join the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness ...

HRI Hospitality

Guest Services Supervisor

Hilton, NY · On-site

$16 - $24/hr

Pay Range: $16.00-$24.00The Guest Services Supervisor assists with overseeing front desk operations, ensuring a smooth check-in and check-out process, and maintaining exceptional guest service ...

Dash In

Guest Experience Supervisor

Ellicott City, MD · On-site

$18 - $22.50/hr

Description Guest Experience Supervisor Join the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud ...

next page

Showing results 1-20

All JobsGuest Supervisor Jobs

Guest Supervisor information

See salary details

$12

$21

$31

How much do guest supervisor jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for guest supervisor in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between Guest Supervisor vs Front Desk Agent?

AspectGuest SupervisorFront Desk Agent
CredentialsHigh school diploma or equivalent; hospitality experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentOversees guest services, manages staff, handles guest issuesGreets guests, checks in/out, manages reservations
Employer & Industry UsageHotels, resorts, hospitality establishmentsHotels, motels, hospitality industry

Guest Supervisors focus on overseeing guest services and managing staff, while Front Desk Agents handle guest check-ins, reservations, and direct customer interactions. Both roles require customer service skills and hospitality knowledge, but the Guest Supervisor has additional responsibilities related to supervision and operations management.

What is a guest supervisor?

Guest Supervisors are professionals responsible for overseeing the experience of guests in hospitality settings such as hotels, resorts, or event venues. They ensure that guests' needs are met, resolve any issues or complaints, and supervise the staff who interact directly with guests. Their role is crucial for maintaining high service standards and ensuring guest satisfaction throughout their stay or visit. Guest Supervisors often coordinate between departments and may also assist in training staff to provide excellent customer service.

What are the key skills and qualifications needed to thrive as a guest supervisor, and why are they important?

To thrive as a Guest Supervisor, you typically need experience in hospitality management, strong customer service skills, and a relevant degree or certification in hospitality or hotel management. Familiarity with property management systems (PMS), reservation software, and point-of-sale (POS) systems is often required. Leadership, conflict resolution, and excellent interpersonal communication are essential soft skills for managing both guests and staff effectively. These competencies ensure seamless guest experiences, efficient operations, and a positive work environment.

What are the responsibilities of a guest supervisor?

A guest supervisor is responsible for overseeing guest interactions, ensuring excellent customer service, and maintaining a safe and welcoming environment. They often handle guest complaints, coordinate staff, and enforce policies, requiring strong communication and problem-solving skills. The role may also involve monitoring operations and ensuring compliance with safety standards.

What are some common challenges a guest supervisor faces, and how can they effectively handle them?

Guest Supervisors often encounter challenges such as managing high guest volumes during peak times, resolving guest complaints efficiently, and coordinating with multiple departments to ensure seamless service. To effectively handle these challenges, it’s important to stay organized, communicate clearly with both guests and team members, and remain calm under pressure. Building strong relationships with staff and fostering a positive team environment can also help address issues quickly and maintain high guest satisfaction.
More about Guest Supervisor jobs
What job categories do people searching Guest Supervisor jobs look for? The top searched job categories for Guest Supervisor jobs are:
Guest Supervisor jobs near you
Infographic showing various Guest Supervisor job openings in the United States as of July 2026, with employment types broken down into 69% Full Time, 29% Part Time, and 2% Temporary. Highlights an 100% Physical job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Services Supervisor

Oliver Hotels & Resorts

Tampa, FL • On-site

Full-time

Posted 16 days ago

Job description

Description:

Job Summary

The Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.


Essential Duties and Responsibilities

  • Performs all duties of a Guest Services Representative
  • Registers and processes guests upon arrival and departure
  • Demonstrates and provides exceptional guest service to all?hotel?guests
  • Demonstrates telephone courtesy and professionalism
  • Maintains personal connections with guests and clients to encourage guest loyalty
  • Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling
  • Uses appropriate selling techniques to maximize revenue and occupancy
  • Demonstrates a working knowledge of all services and facilities of the hotel and local area
  • Assists in reviewing and approving billing accounts and department reporting
  • Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
  • Maintains clean and professional appearance of?public areas and hotel office?
  • Performs additional responsibilities as assigned by leadership
Requirements:

Qualifications

  • Strong interpersonal and communication skills
  • Strong organizational skills and attention to detail
  • Ability to handle stressful situations with poise and professionalism
  • Strong leadership and a professional image
  • Conduct work-related functions in a professional manner