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Guest Supervisor Jobs (NOW HIRING)

Dash In

Guest Experience Supervisor

Ellicott City, MD · On-site

$18 - $22.50/hr

Guest Experience SupervisorJoin the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of ...

Madame Tussauds

$20.25 - $23/hr

What you'll bring to the team Qualifications & Experience GUEST EXPERIENCE SUPERVISOR The Guest Experience Supervisor is responsible for front-line leadership of the daily operation within the Guest ...

Hewing Hotel

Guest Services Supervisor

Minneapolis, MN · On-site

$22/hr

GUEST SERVICES SUPERVISOR Reports to Guest Services Manager: position is non-exempt WHAT'S IN IT FOR YOU * Pay Rate: $22.00 per hour * Paid Vacation, Sick Time and Holidays * Medical, Dental, Vision ...

New

Dash In

Guest Experience Supervisor

Ellicott City, MD

$18 - $22.50/hr

Guest Experience SupervisorJoin the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of ...

Seminolehardrock

Supervisor, Guest Services

Bristol, VA · On-site

The Guest Services Supervisor will ensure the safe and efficient transportation, arrival, and departure of guest vehicles, as well as the coordination and oversight of the Valet parking lot and coat ...

The New York Mets

Guest Service Supervisor

Queens, NY · On-site

$36/hr

Members of our Guest Service Supervisor staff serve as the department's on-the-floor leadership unit for all Guest Service Representatives in the seating bowl and all GSRs at the ballpark's main ...

Dash In

Guest Experience Supervisor

Ellicott City, MD

$18 - $22.50/hr

Guest Experience SupervisorJoin the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of ...

SEA LIFE

Guest Experience Supervisor

Minneapolis, MN · On-site

$21/hr

Guest Experience Supervisor - SEALIFE Minnesota In this exciting leadership role, you will: * Lead from the attraction floor, providing example-based, shoulder-to-shoulder leadership * Deliver ...

New

Dash In

Guest Experience Supervisor

Ellicott City, MD · On-site

$18 - $22.50/hr

Guest Experience SupervisorJoin the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of ...

DIMENSION MASTER

GUEST SERVICE SUPERVISOR

Stafford, TX · On-site

$14 - $16/hr

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests ...

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Guest Supervisor information

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How much do guest supervisor jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for guest supervisor in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What does a guest experience supervisor do?

A guest experience supervisor oversees customer service and ensures guests have a positive experience. They handle guest concerns, coordinate staff, and may train employees to maintain service standards in a hospitality or retail environment.

What is the role of a guest service supervisor?

A guest service supervisor oversees the customer experience in a hospitality or service environment, ensuring staff provide quality service and addressing guest concerns. They often train employees, manage daily operations, and ensure compliance with company standards, requiring strong communication and leadership skills.

What is the difference between Guest Supervisor vs Front Desk Agent?

AspectGuest SupervisorFront Desk Agent
CredentialsHigh school diploma or equivalent; hospitality experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentOversees guest services, manages staff, handles guest issuesGreets guests, checks in/out, manages reservations
Employer & Industry UsageHotels, resorts, hospitality establishmentsHotels, motels, hospitality industry

Guest Supervisors focus on overseeing guest services and managing staff, while Front Desk Agents handle guest check-ins, reservations, and direct customer interactions. Both roles require customer service skills and hospitality knowledge, but the Guest Supervisor has additional responsibilities related to supervision and operations management.

What are Guest Supervisors?

Guest Supervisors are professionals responsible for overseeing the experience of guests in hospitality settings such as hotels, resorts, or event venues. They ensure that guests' needs are met, resolve any issues or complaints, and supervise the staff who interact directly with guests. Their role is crucial for maintaining high service standards and ensuring guest satisfaction throughout their stay or visit. Guest Supervisors often coordinate between departments and may also assist in training staff to provide excellent customer service.

What are the key skills and qualifications needed to thrive as a Guest Supervisor, and why are they important?

To thrive as a Guest Supervisor, you typically need experience in hospitality management, strong customer service skills, and a relevant degree or certification in hospitality or hotel management. Familiarity with property management systems (PMS), reservation software, and point-of-sale (POS) systems is often required. Leadership, conflict resolution, and excellent interpersonal communication are essential soft skills for managing both guests and staff effectively. These competencies ensure seamless guest experiences, efficient operations, and a positive work environment.

What is the highest paid job in hospitality?

In the hospitality industry, executive roles such as General Managers, Hotel Directors, or Vice Presidents typically earn the highest salaries. These positions require extensive experience, leadership skills, and often involve overseeing large operations or multiple properties, with compensation reflecting their responsibilities.

Is guest relations a stressful job?

Guest supervisor roles involve managing guest interactions and resolving issues, which can be stressful during busy periods or when handling difficult guests. Strong communication skills and the ability to stay calm under pressure are important for success in this position.

What are some common challenges a Guest Supervisor faces, and how can they effectively handle them?

Guest Supervisors often encounter challenges such as managing high guest volumes during peak times, resolving guest complaints efficiently, and coordinating with multiple departments to ensure seamless service. To effectively handle these challenges, it’s important to stay organized, communicate clearly with both guests and team members, and remain calm under pressure. Building strong relationships with staff and fostering a positive team environment can also help address issues quickly and maintain high guest satisfaction.
More about Guest Supervisor jobs
What job categories do people searching Guest Supervisor jobs look for? The top searched job categories for Guest Supervisor jobs are:
Guest Supervisor jobs near you
Infographic showing various Guest Supervisor job openings in the United States as of July 2026, with employment types broken down into 65% Full Time, 32% Part Time, and 3% Temporary. Highlights an 100% Physical job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Service Supervisor

Zion Canyon Hot Springs

The Colony, TX • On-site

Full-time

Re-posted 2 days ago

Job description

Company Overview

Opening soon, Zion Canyon Hot Springs is an exciting new premier destination in Southern Utah, designed to provide an exceptional experience for all our guests. Featuring 32 natural hot spring pools, 16 WorldSprings-inspired pools, barrel saunas, cold dip pools, and much more, we are committed to creating a peaceful and rejuvenating sanctuary for our visitors. Zion Canyon Hot Springs will be a top-tier retreat that combines natural beauty and wellness.

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Position Summary

The Guest Services Supervisor plays a crucial leadership role in the daily operations of the front desk and guest services team. This individual will be responsible for overseeing guest interactions, maintaining service standards, supervising front desk staff, and ensuring a smooth and efficient experience for every visitor. The ideal candidate is a proactive problem solver, team leader, and service-oriented professional who thrives in a dynamic, hospitality-driven environment.

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Key Responsibilities

• Supervise and support the Guest Services/Front Desk team during scheduled shifts • Ensure all guest interactions meet or exceed company standards for service and professionalism • Assist with staff training, scheduling, and performance feedback • Handle escalated guest concerns or special requests in a timely and effective manner • Oversee daily operations of check-ins, reservations, and POS transactions • Monitor lobby presentation, cleanliness, and guest flow to optimize the guest experience • Collaborate with management and other departments to ensure seamless communication and service delivery • Participate in hiring, onboarding, and mentoring new team members

• Maintain accurate records of shift activity, guest feedback, and operational issues • Ensure adherence to safety procedures and company policies at all times • Other duties as assigned by the Operations Manager

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Qualifications

• High school diploma or equivalent required; some college or hospitality training preferred • 1–2 years of supervisory or team lead experience in a customer service, hospitality, or front desk environment • Exceptional interpersonal and communication skills • Confident decision-maker with strong organizational abilities • Proficient with POS and reservation systems (training provided) • Ability to remain calm and professional under pressure • Must be able to stand for extended periods and lift up to 25 lbs • Must be available to work a flexible schedule, including evenings and weekends • Must be 18 years or older; 21+ required for supervisory access to adult-only areas of the resort

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Benefits

• Competitive pay • Leadership and hospitality training • Opportunities for advancement within a growing resort • PTO Accrual (based on hours worked) • Employee discounts and access to resort amenities