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Marriott Bonvoy Jobs (NOW HIRING)

This role leads the front office team in delivering Marriott brand standards, driving Bonvoy enrollments, maintaining guest satisfaction (GSS/Medallia) scores, and managing the rooms inventory in ...

Front Office Manager

Jackson, WY · On-site

$73K - $83K/yr

Recognize and engage Marriott Bonvoy members according to tier status and brand standards. * Ensure elite member benefits, welcome amenities, upgrades, and service recovery procedures are executed ...

Drive Marriott Bonvoy for Business and Bonvoy Events enrollments among corporate and meeting planner contacts. Represent the property at local industry events: NOMCVB (New Orleans & Company), HSMAI ...

... all Marriott goals for Marriott Bonvoy enrollments, brand standards audits and ensuring al guests have an exceptional stay experience. Qualified, experienced Marriott General Managers with a ...

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Marriott Bonvoy information

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How much do marriott bonvoy jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for marriott bonvoy in the United States is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.03 per hour, depending on experience, location, and employer.

What is a Marriott Bonvoy job?

A Marriott Bonvoy job typically refers to a role within Marriott International that supports the Marriott Bonvoy loyalty program. Employees in these roles may work in areas such as customer service, marketing, partnerships, or operations to enhance member experiences and engagement. Responsibilities vary by position but often involve assisting customers with loyalty program inquiries, managing rewards and benefits, and promoting member satisfaction.

What Marriott jobs require no experience?

Entry-level positions at Marriott, such as front desk associate, housekeeper, or food service worker, typically require no prior experience. These roles often provide on-the-job training and are suitable for individuals new to the hospitality industry.

What are the key skills and qualifications needed to thrive as a Marriott Bonvoy Customer Service Representative, and why are they important?

To thrive as a Marriott Bonvoy Customer Service Representative, you need strong communication skills, problem-solving abilities, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with reservation management systems, CRM software, and Marriott's loyalty program policies is typically required. Patience, attention to detail, and a positive attitude help team members excel in handling guest inquiries and resolving issues. These skills ensure excellent guest experiences, maintain brand loyalty, and support the overall success of the Marriott Bonvoy program.

What is the 15-5 rule at Marriott?

The 15-5 rule at Marriott refers to a performance guideline where employees aim to achieve 15 positive interactions or actions for every 5 negative ones, promoting excellent customer service and teamwork. It emphasizes maintaining a high standard of guest experience and workplace professionalism.

What is Marriott Bonvoy?

Marriott Bonvoy is the loyalty program for Marriott International, encompassing over 30 hotel brands worldwide. Members earn points for stays, which can be redeemed for free nights, room upgrades, experiences, and travel with partner airlines. The program offers tiered status levels, each providing additional perks such as late checkout, complimentary upgrades, and enhanced earning rates. Enrollment is free and open to anyone, making it a popular choice for frequent travelers.

How much do Marriott workers get paid?

Marriott employees' pay varies by position, experience, and location. Entry-level roles such as front desk agents typically earn around $12 to $15 per hour, while managerial positions can earn significantly more, often exceeding $50,000 annually. Compensation may also include benefits like health insurance and employee discounts.

What is the difference between Marriott Bonvoy vs Hotel Front Desk Agent?

AspectMarriott BonvoyHotel Front Desk Agent
CredentialsMembership program management, customer service skillsHigh school diploma, customer service experience
Work EnvironmentHotel loyalty program administration, guest interactionFront desk operations, guest check-in/out
Industry UsageHospitality, travel industryHospitality, hotel industry

Marriott Bonvoy focuses on managing loyalty programs and enhancing guest engagement, while a Hotel Front Desk Agent handles daily guest interactions and check-in/out processes. Both roles are essential in the hospitality industry, with Marriott Bonvoy emphasizing customer loyalty and the front desk role centered on guest service delivery.

Do you get free hotel stays if you work for Marriott?

Employees working for Marriott, including those in roles related to Marriott Bonvoy, often receive discounted or free hotel stays as part of their employee benefits program. Eligibility and extent of free stays can vary based on position, tenure, and company policies, and employees may need to meet certain requirements or complete training to access these perks.

What are some common challenges faced by Marriott Bonvoy customer service representatives, and how can applicants prepare for them?

Marriott Bonvoy customer service representatives often encounter challenges such as handling high call volumes during peak travel seasons, assisting members with complex loyalty program inquiries, and resolving issues related to reservations or points redemption. To prepare, applicants should develop strong communication and problem-solving skills, as well as familiarize themselves with Marriott Bonvoy's program details and digital platforms. Being adaptable and maintaining a calm, positive attitude under pressure are key to delivering excellent service and ensuring member satisfaction.
What cities are hiring for Marriott Bonvoy jobs? Cities with the most Marriott Bonvoy job openings:
What are the most commonly searched types of Marriott Bonvoy jobs? The most popular types of Marriott Bonvoy jobs are:
What states have the most Marriott Bonvoy jobs? States with the most job openings for Marriott Bonvoy jobs include:
Senior Director, Global Integrated Marketing & Creative Strategy

Senior Director, Global Integrated Marketing & Creative Strategy

Marriott

Bethesda, MD

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago


Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,137 frontline employees who took The Breakroom Quiz

50th of 105 rated hotels


Job description

JOB SUMMARY

The Senior Director, Marriott Bonvoy Global Portfolio & Creative Strategy, is responsible for shaping and leading the global portfolio and creative strategy for Marriott Bonvoy-Marriott International's flagship consumer brand spanning nearly 40 hotel brands, a world-class loyalty program, cobrand credit cards, enterprise partnerships, sponsorships, and experiences that define a lifetime of travel. 

This role sits at the intersection of brand architecture, brand building, integrated marketing, and cultural relevance, with a mandate to connect the dots across a complex and diverse ecosystem of products, partners, and audiences. The Senior Director will translate Marriott Bonvoy's scale and breadth into clear, cohesive, and compelling storytelling that connects the brand to culture in authentic, ownable ways, across owned, earned, paid, and shared channels-including social, influencer, OOH, film (advertising and editorial), collaborations, partnerships, activations, sponsorships, and PR. 

As a steward of the Marriott Bonvoy brand, this leader will elevate portfolio storytelling that strengthens master brand equity while clarifying the distinct role of hotel brands, loyalty, co-brand cards, enterprise partnerships, and sponsorships within the broader ecosystem. This includes identifying and activating cultural moments, passion points, and partnerships that allow Marriott Bonvoy to show up credibly in guests' lives beyond travel moments, driving relevance, differentiation, and emotional connection. 

Success in this role requires deep fluency in brand architecture, brand-led growth, and integrated marketing, paired with strong organizational rigor and the ability to navigate a highly matrixed, global stakeholder environment across regions, functions, business lines, and external partners. 

Reporting to the Vice President, Integrated Marketing & Creative Strategy, this role leads the Marriott Bonvoy Portfolio & Creative Strategy team and works in close partnership with global and continent marketing leaders, media, partnerships, loyalty, sponsorship, and global teams to deliver integrated campaigns that fuel growth, build long-term brand equity, and inspire loyalty across a lifetime of travel. 

CANDIDATE PROFILE  

Education and Experience  

 

Required 

  • Bachelor's degree from an accredited college or university  
  • Twelve or more years' relevant professional experience leading global brand architecture, portfolio strategy, and integrated marketing, with progressive leadership responsibility across large, complex organizations 
  • Proven experience translating global brand strategy into clear, scalable platforms and narratives that connect brand, products, and partnerships across channels, regions, and audiences 
  • Demonstrated ability to lead through influence and navigate a highly matrixed, global stakeholder environment to align teams around shared strategic direction and priorities 
  • Extensive experience partnering with internal creative teams and external agencies to develop strategic briefs, guide creative development, and oversee integrated campaign planning, production, and execution 
  • Experience setting the strategic direction and governance for brand platforms, portfolio frameworks, and global guidance-ensuring consistency, flexibility, and adoption across traditional advertising, social and influencer marketing, editorial, partnerships, sponsorships, and cultural activations 
  • Experience leading annual planning, strategic development, consumer research, integrated marketing strategy, and performance measurement, with a strong understanding of how creative and media work together to drive business and brand impact 

Preferred 

  • Experience managing significant budgets and driving performance against defined business goals and KPIs 
  • MBA 

CORE WORK ACTIVITIES

  • Lead the ongoing evolution of the Marriott Bonvoy brand including purpose, positioning, portfolio architecture, narrative and creative expression, ensuring clarity, consistency, and cultural relevance over time.   
  • Co-create and steward a global multi-year marketing roadmap that drives brand consideration, preference, engagement and loyalty across multiple audiences worldwide 
  • Partner closely with the VP, Editorial and Creative team to inform the global editorial vision and calendar-bringing a portfolio, brand, and enterprise perspective-and translate that editorial strategy into integrated, portfolioled campaigns across the Marriott Bonvoy ecosystem. 
  • Lead annual global gotomarket (GTM) planning and campaign sequencing in close partnership with Global Insights, Strategy, Hotel Brands, Loyalty, CoBrand, Partnerships, Media, Editorial, and Continent teams to unlock the power of the full enterprise. 
  • Lead integrated marketing communication (IMC) teams, including internal team and agency partners, to develop breakthrough, culturally relevant, high impact campaigns from concept through execution and global scaling across priority source markets   
  • Partner with Continent and enterprise teams to ensure strong pullthrough and adoption of global strategies, providing clear frameworks, guidance, and working sessions that enable both consistency and local relevance 
  • Identify and activate opportunities to connect Marriott Bonvoy to culture, ensuring the brand shows up authentically through cultural moments, sponsorships, passion points, partnerships, and innovation-while reinforcing longterm brand equity and differentiation 
  • Lead, coach, and develop a team of global marketers responsible for planning and delivering 360 integrated marketing campaigns that connect brand, loyalty, hotel brands, partnerships, and editorial storytelling across channels. 
  • Establish regular forums and operating rhythms to drive strategic alignment, creative visibility, and shared accountability across global, regional, and creative teams. 
  • Build strong, resultsoriented relationships with internal partners and external agencies, ensuring clarity of roles, effective collaboration, and highquality execution across the ecosystem. 
  • Foster an inclusive, collaborative "oneteam" culture, enabling global, creative, and continent teams to operate as extensions of one another in service of shared brand and business outcomes. 
  • Partner with Global Strategy and Data & Analytics teams to measure, interpret, and communicate creative and campaign performance, using learnings to inform future planning and optimization.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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