ZipRecruiter

Log In

1

Director Guest Service Jobs (NOW HIRING)

OTH Hotels Resorts

Guest Service Agent

Pittsburgh, PA · On-site

$14.50 - $18.50/hr

Job Title Guest Service Agent Location Property Department Rooms Property, if applicable Property Specific FLSA Non-Exempt Direct Supervisor Front Office Manager Job Overview The Guest Service Agent ...

OTH Hotels Resorts

Guest Service Agent

Youngstown, OH · On-site

$14 - $18/hr

Job Title Guest Service Agent Location Property Department Rooms Property, if applicable Property Specific FLSA Non-Exempt Direct Supervisor Front Office Manager Job Overview The Guest Service Agent ...

OTH Hotels Resorts

Guest Service Agent

Pikesville, MD · On-site

$14.50 - $18.25/hr

Job Title Guest Service Agent Location Property Department Rooms Property, if applicable Property Specific FLSA Non-Exempt Direct Supervisor Front Office Manager Job Overview The Guest Service Agent ...

OTH Hotels Resorts

Guest Service Agent

Pittsburgh, PA · On-site

$14 - $17.75/hr

Job Title Guest Service Agent Location Property Department Rooms Property, if applicable Property Specific FLSA Non-Exempt Direct Supervisor Front Office Manager Job Overview The Guest Service Agent ...

OTH Hotels Resorts

Guest Service Agent

Gettysburg, PA · On-site

$15.50 - $19.75/hr

Job Title Guest Service Agent Location Property Department Rooms Property, if applicable Property Specific FLSA Non-Exempt Direct Supervisor Front Office Manager Job Overview The Guest Service Agent ...

OTH Hotels Resorts

Guest Service Agent

Pittsburgh, PA · On-site

$14.50 - $18.50/hr

Job Title Guest Service Agent Location Property Department Rooms Property, if applicable Property Specific FLSA Non-Exempt Direct Supervisor Front Office Manager Job Overview The Guest Service Agent ...

OTH Hotels Resorts

Guest Service Agent

Youngstown, OH · On-site

$13/hr

Job Title Guest Service Agent Location Property Department Rooms Property, if applicable Property Specific FLSA Non-Exempt Direct Supervisor Front Office Manager Job Overview The Guest Service Agent ...

OTH Hotels Resorts

Guest Service Agent

Youngstown, OH · On-site

$13/hr

Job Title Guest Service Agent Location Property Department Rooms Property, if applicable Property Specific FLSA Non-Exempt Direct Supervisor Front Office Manager Job Overview The Guest Service Agent ...

Kirkland & Ellis LLP.

Guest Services Coordinator

Chicago, IL · On-site

$17.25 - $22.75/hr

Guest Service Coordinates are responsible for the overall guest experience for each meeting and ... directed by the Associate Director, Guest Services & Hospitality. * Present a professional ...

Church's Chicken

Guest Service

Palestine, TX

$12.25 - $15/hr

... each guest courteously, quickly and efficiently while adhering to the procedures in the Service ... Suggestive up sell of products as directed by management. * * Collects money and delivers order to ...

Church's Chicken

Guest Service

Katy, TX

$11.75 - $14.25/hr

... each guest courteously, quickly and efficiently while adhering to the procedures in the Service ... Suggestive up sell of products as directed by management. * Collects money and delivers order to ...

Church's Chicken

Guest Service

Orlando, FL

$14/hr

... each guest courteously, quickly and efficiently while adhering to the procedures in the Service ... Suggestive up sell of products as directed by management. * Collects money and delivers order to ...

previous pagenext page

Showing results 21-40

All JobsGuest Service JobsDirector Guest Service Jobs

Director Guest Service information

See salary details

$35K

$80.3K

$114.5K

How much do director guest service jobs pay per year?

As of Aug 15, 2026, the average yearly pay for director guest service in the United States is $80,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director guest service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

How does a director guest service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What does a director guest service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

More about Director Guest Service jobs

What cities are hiring for Director Guest Service jobs?

Cities with the most Director Guest Service job openings:

What are the most commonly searched types of Guest Service jobs?

The most popular types of Guest Service jobs are:

What states have the most Director Guest Service jobs?

States with the most job openings for Director Guest Service jobs include:

What job categories do people searching Director Guest Service jobs look for?

The top searched job categories for Director Guest Service jobs are:

Director Guest Service jobs near you
Infographic showing various Director Guest Service job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $80,304 per year, or $38.6 per hour.

Guest Service Agent

OTH Hotels Resorts

Upper Saint Clair, PA • On-site

$14.25 - $18/hr

Other

Re-posted 13 days ago

Job description

Guest Service Agent

The Guest Service Agent serves as the first point of contact for hotel guests, delivering exceptional customer service and ensuring a seamless and welcoming guest experience. This role is responsible for managing check-in and check-out procedures, handling reservations, responding to guest inquiries, and supporting front office operations while maintaining a professional and friendly demeanor at all times.

This position operates in a fast-paced, guest-facing hotel front office environment requiring frequent standing, direct guest interaction, and the ability to manage multiple tasks simultaneously. The role involves shift-based scheduling, including evenings, weekends, and holidays. Success in this role requires strong communication skills, attention to detail, and a consistent focus on delivering outstanding guest service in a dynamic hospitality environment.

Greet guests warmly upon arrival and provide efficient check-in and check-out services.

Manage room reservations using hotel property management software.

Respond to guest inquiries, requests, and complaints promptly and professionally.

Provide information about hotel amenities, services, and local attractions.

Handle billing, payments, and cash transactions accurately and securely.

Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.

Answer phone calls, emails, and other guest communication channels.

Maintain accurate guest records and front office documentation.

Upsell rooms and promote hotel services when appropriate.

Support overall front office operations as needed.

High school diploma or equivalent required; hospitality degree preferred.

Previous customer service or hospitality experience preferred.

No travel required; position is fully property-based.

Frequent standing during entire shift at front desk or lobby area.

Frequent walking and guest interaction throughout shift.

Occasional lifting/carrying up to 25–50 lbs.

Ability to work in a fast-paced, guest-facing environment.

Flexible schedule, including evenings, weekends, and holidays.

Strong customer service and guest engagement skills.

Excellent communication and interpersonal abilities.

Strong problem-solving and conflict resolution skills.

High attention to detail and accuracy.

Ability to multitask in a fast-paced environment.

Basic computer skills and familiarity with reservation systems (PMS).

Strong time management and organizational skills.

Ability to work effectively as part of a team.

Professional appearance and demeanor.

None required (hospitality certifications preferred).

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.

Apply