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Director Guest Service Jobs (NOW HIRING)

15995 City Of Bell McDonald's

Guest Service

Bell Gardens, CA · On-site

$13.75 - $16.75/hr

You stay calm and clear under pressure * You're confident, direct, and people-first * You're ... Guest Service is where some of our strongest leaders began. You'll gain real-world experience in ...

Church's Chicken

Guest Service

Corsicana, TX

$10/hr

... each guest courteously, quickly and efficiently while adhering to the procedures in the Service ... Suggestive up sell of products as directed by management. * * Collects money and delivers order to ...

Church's Chicken

Guest Service

Palestine, TX · On-site

$12.25 - $15/hr

... each guest courteously, quickly and efficiently while adhering to the procedures in the Service ... Suggestive up sell of products as directed by management. * * Collects money and delivers order to ...

Troon Golf

Guest Service

Florence, KY

$10/hr

Guest Service Job Category: Golf Requisition Number: GUEST028396 Part-Time Rate: $10 USD per hour ... May direct start of play. * Maintains accurate records of golfers renting clubs. * Services the ...

Grand Adirondack Hotel

Guest Service Agent

Arlington, TN

$13.25 - $17/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

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All JobsDirector Guest Service Jobs

Director Guest Service information

See salary details

$35K

$80.3K

$114.5K

How much do director guest service jobs pay per year?

As of Jun 9, 2026, the average yearly pay for director guest service in the United States is $80,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Guest Service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

How does a Director of Guest Service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What does a Director of Guest Service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

More about Director Guest Service jobs
What cities are hiring for Director Guest Service jobs? Cities with the most Director Guest Service job openings:
What are the most commonly searched types of Guest Service jobs? The most popular types of Guest Service jobs are:
What states have the most Director Guest Service jobs? States with the most job openings for Director Guest Service jobs include:
What job categories do people searching Director Guest Service jobs look for? The top searched job categories for Director Guest Service jobs are:
Director Guest Service jobs near you
Infographic showing various Director Guest Service job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 30% Full Time, 67% Part Time, and 2% Temporary. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $80,304 per year, or $38.6 per hour.

Guest Experience Ambassador- sales and hospitality

Zeke's Landing & Marina

Orange Beach, AL

$16.50/hr

Full-time

Posted 19 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Free uniforms

Guest Experience Ambassador Job Description
Position Title: Guest Experience Ambassador
Overview
The Guest Experience Ambassador is a guest-facing role focused on creating a welcoming, high-energy experience throughout the Zekes property, including the marina and restaurant. This position supports daily Guest Experience programs by assisting guests, promoting department initiatives, and helping drive sales through friendly communication and confident upselling.
Ambassadors support the departments core projects, including:
Hook & Cook guest coordination
Guest photo sales opportunities
Supporting charter bookings and guest navigation
Sales initiatives and guest interaction support
The Ambassador works under the direction of the Guest Experience Director and Guest Experience Assistant and is expected to represent Zekes Landing with a positive attitude, professionalism, and strong attention to guest service and revenue.
Core Responsibilities
Guest Interaction, Sales & Upselling
Greet and assist guests throughout the property, including the marina and restaurant. Confidently promote Guest Experience programs and encourage guest participation. Upsell key department initiatives by explaining options clearly and enthusiastically.
Help drive daily revenue through friendly service, product knowledge, and strong guest engagement.
Guest Service & Daily Support
Maintain a visible presence during operating hours to assist guests with questions, navigation, and recommendations.
Provide a consistent and positive guest experience while supporting Zekes Landing brand standards.
Support daily programs and department priorities as assigned by leadership.
Hook & Cook Support
Assist guests with Hook & Cook coordination and ensure they understand the process. Help keep the experience organized, smooth, and guest-friendly.
Guest Photo Sales Opportunities
Encourage guests to participate in photo opportunities and explain available options.
Support daily execution of photo-related initiatives through guest interaction and sales support.
Team Support & Communication
Work closely with the Director and Assistant to support department goals and daily execution. Communicate guest feedback and recurring issues to leadership.
Assist with coverage during high-volume periods as needed.
Training & Standards
Maintain a professional appearance and uphold Zekes Landing hospitality expectations. Follow department procedures and service standards consistently.
Participate in training and onboarding as assigned.
Compensation
Seasonal Position.
Hourly Pay: $16.00 - $18.00 per hour
Tip-eligible position.
Bonus Opportunities: Charter sales bonus opportunities may be available.
Reports To: Guest Experience Director, Guest Experience Assistant
Location: Zekes Marina Orange Beach, AL