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Director Guest Service Jobs (NOW HIRING)

Church's Chicken

Guest Service

Katy, TX

$11.75 - $14.25/hr

... each guest courteously, quickly and efficiently while adhering to the procedures in the Service ... Suggestive up sell of products as directed by management. * Collects money and delivers order to ...

Church's Chicken

Guest Service

Corsicana, TX

$10/hr

... each guest courteously, quickly and efficiently while adhering to the procedures in the Service ... Suggestive up sell of products as directed by management. * * Collects money and delivers order to ...

Church's Chicken

Guest Service

Orlando, FL

$14/hr

... each guest courteously, quickly and efficiently while adhering to the procedures in the Service ... Suggestive up sell of products as directed by management. * Collects money and delivers order to ...

Church's Chicken

Guest Service

Palestine, TX

$12.25 - $15/hr

... each guest courteously, quickly and efficiently while adhering to the procedures in the Service ... Suggestive up sell of products as directed by management. * * Collects money and delivers order to ...

Hampton Inn Jackson Hole

Guest Service Agent

Jackson, WY · On-site

$14.50 - $18.50/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

Hampton Inn Jackson Hole

Guest Service Agent

Jackson, WY · On-site

$14.50 - $18.50/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

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Director Guest Service information

See salary details

$35K

$80.3K

$114.5K

How much do director guest service jobs pay per year?

As of Jul 21, 2026, the average yearly pay for director guest service in the United States is $80,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Guest Service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

How does a Director of Guest Service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What does a Director of Guest Service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

More about Director Guest Service jobs
What cities are hiring for Director Guest Service jobs? Cities with the most Director Guest Service job openings:
What are the most commonly searched types of Guest Service jobs? The most popular types of Guest Service jobs are:
What states have the most Director Guest Service jobs? States with the most job openings for Director Guest Service jobs include:
What job categories do people searching Director Guest Service jobs look for? The top searched job categories for Director Guest Service jobs are:
Director Guest Service jobs near you
DIRECTOR, GUEST EXPERIENCE & ACCESS - FULL TIME EXEMPT

DIRECTOR, GUEST EXPERIENCE & ACCESS - FULL TIME EXEMPT

Watson Clinic LLP

Lakeland, FL • On-site

Full-time

Posted 11 days ago

Watson Clinic rating

6.6

Company rating: 6.6 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

566th of 886 rated healthcare providers

Job description

Job Type
Full-time
Description
Position Summary
Provides strategic leadership for the organization's Guest Services division by creating and sustaining an exceptional patient-centered experience across all Watson Clinic locations.
The Director of Guest Services establishes the vision, service philosophy, operational standards, and culture of hospitality for all guest-facing operations, ensuring every interaction reflects professionalism, compassion, efficiency, and personalized care.
This position leads the transformation of traditional patient access functions into a best-in-class Guest Services model that combines operational excellence with luxury-level hospitality principles while supporting clinical operations, physician practices, and organizational goals.
The Director partners closely with physicians, clinical leaders, operations, Human Resources, Marketing, Information Technology, and Quality to ensure every patient encounter consistently exceeds expectations. Serves as leader of the Patient Access department.
Essential Functions
Strategic Leadership
  • Develops and executes a comprehensive Guest Services strategy aligned with the Clinic's mission, values, strategic priorities, and growth initiatives.
  • Serves as the executive leader responsible for creating a hospitality-focused culture throughout all guest-facing departments.
  • Champions an organizational philosophy that every guest interaction is an opportunity to build trust, loyalty, and lasting relationships.
  • Develops long-term service excellence initiatives that elevate Watson Clinic as the premier healthcare destination in the region.

Guest Experience Leadership
  • Creates and maintains exceptional service standards inspired by nationally recognized hospitality organizations while ensuring compliance with healthcare regulations.
  • Designs memorable patient experiences by anticipating guest needs, removing barriers, and creating seamless care journeys.
  • Leads initiatives focused on service recovery, patient satisfaction, first impressions, emotional connection, and personalized experiences.
  • Establishes measurable service excellence standards and accountability systems across all reception and Guest Service operations.
  • Develops proactive service strategies that consistently delight patients and visitors beyond traditional expectations.

Operational Leadership
  • Provides executive oversight for all Guest Services operations including:
  • Reception Services
  • Patient Registration
  • Scheduling Operations
  • Guest Service Navigators
  • Welcome Centers
  • Call Center Operations
  • Front Desk Operations
  • Check-in/Check-out Functions
  • Patient Navigation Services
  • Ensures consistent service delivery across all clinical locations.
  • Standardizes workflows while maintaining flexibility to meet specialty-specific operational needs.
  • Partners with operational leaders to continuously improve access, efficiency, and patient flow.

Culture Development
  • Builds an organizational culture where hospitality is viewed as everyone's responsibility.
  • Creates programs that reinforce empathy, professionalism, accountability, ownership, and service excellence.
  • Recognizes and celebrates outstanding service behaviors throughout the organization.
  • Partners with Human Resources to recruit, onboard, develop, and retain high-performing Guest Service professionals.
  • Acts as a role model for servant leadership and emotional intelligence.

Training and Development
  • Develops comprehensive Guest Services education programs.
  • Creates onboarding programs for all Guest Service team members.
  • Implements ongoing hospitality training focused on:
  • Service excellence
  • Emotional intelligence
  • Effective communication
  • Conflict resolution
  • Difficult conversations
  • Luxury-level customer service
  • Patient engagement
  • Service recovery
  • Professional appearance and presence
  • Partners with Organizational Development to sustain continuous learning initiatives
  • Quality Improvement
  • Leads continuous improvement initiatives using Lean methodologies and evidence-based best practices.
  • Analyzes patient satisfaction metrics, operational data, complaints, compliments, wait times, abandoned calls, registration accuracy, and workflow efficiency.
  • Develops action plans that improve both operational performance and guest experience.
  • Uses patient feedback to drive organizational improvements.

Financial Management
  • Develops and manages departmental operating budgets.
  • Ensures efficient allocation of staffing and operational resources.
  • Identifies opportunities to improve productivity while maintaining exceptional service standards.
  • Supports organizational financial goals through operational excellence and resource stewardship.
  • Collaboration
  • Works collaboratively with physicians, administrators, nursing leaders, ancillary departments, and executive leadership to ensure a seamless patient experience.
  • Builds strong relationships throughout the organization to eliminate silos and improve coordination of care.
  • Serves as the organizational subject matter expert on Guest Experience.

Supervisory Responsibility
  • Provides leadership, coaching, mentoring, performance management, and professional development for all Guest Services leaders and team members.
  • Creates an environment of accountability, engagement, and continuous improvement.
  • Develops succession planning strategies to build future Guest Services leaders.
  • Establishes performance expectations aligned with service excellence standards.
  • Conducts regular leadership rounding and coaching observations.

Travel
Occasional travel between clinic locations and attendance at professional conferences or educational programs related to healthcare operations, hospitality, patient experience, and leadership development..
Requirements
Required Education and Experience
Bachelor's degree in Healthcare Administration, Business Administration, Hospitality Management, Nursing, or a related field required.Master's degree preferred. Minimum of seven years of progressive leadership experience in healthcare operations, patient access, hospitality, guest services, or a related operational leadership role.
Additional Eligibility Qualifications
  • Exceptional executive presence with the ability to inspire confidence across all organizational levels.
  • Outstanding emotional intelligence and interpersonal effectiveness.
  • Strong servant leadership philosophy.
  • Ability to influence without direct authority.
  • Exceptional presentation and communication skills.
  • Demonstrated ability to coach leaders and develop high-performing teams.
  • Strong analytical and strategic thinking abilities.
  • Passion for creating extraordinary guest experiences.
  • Ability to balance hospitality with operational efficiency and regulatory compliance.
  • Commitment to fostering a culture of dignity, respect, compassion, and personalized care.
  • Strong project management, change management, and organizational development capabilities.
  • Ability to make sound decisions in complex, fast-paced environments.
  • Demonstrated commitment to continuous improvement and innovation.

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