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Director Guest Service Jobs (NOW HIRING)

Grand Adirondack Hotel

Guest Service Agent

Jackson, WY · On-site

$15.50 - $19.75/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

New

Tara Investments

Guest Service Agent

Charleston, SC

$14 - $17.75/hr

Director of Rooms Join the Legacy of Live Oak! As we are preparing to open the doors to Charleston's newest luxury destination, we are seeking experienced and motivated Guest Service Agents to join ...

Hampton Inn Jackson Hole

Guest Service Agent

Jackson, WY

$14.50 - $18.50/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

Grand Adirondack Hotel

Guest Service Agent

Myrtle Beach, SC

$11.75 - $15/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

New

Hampton Inn Jackson Hole

Guest Service Agent

Jackson, WY

$14.50 - $18.50/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

Hampton Inn Jackson Hole

Guest Service Agent

Jackson, WY · On-site

$15.50 - $19.75/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

Hampton Inn Jackson Hole

Guest Service Agent

Jackson, WY · On-site

$15.50 - $19.75/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

Hampton Inn Jackson Hole

Guest Service Agent

Jackson, WY · On-site

$14.50 - $18.50/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

Nashville Zoo

Guest Service Associate

Nashville, TN · On-site

$14.25 - $17.50/hr

Guest Service Supervisors, Director of Guest Services Position Status: Part-time Company Overview: Nashville Zoo is dedicated to inspiring a culture of understanding and discovery of our natural ...

Nashville Zoo

Guest Service Associate

Nashville, TN

$14.25 - $17.50/hr

Guest Service Supervisors, Director of Guest Services Position Status: Part-time Company Overview: Nashville Zoo is dedicated to inspiring a culture of understanding and discovery of our natural ...

Nashville Zoo

Guest Service Associate

Nashville, TN · On-site

$14.25 - $17.50/hr

Guest Service Supervisors, Director of Guest Services Position Status: Part-time Company Overview: Nashville Zoo is dedicated to inspiring a culture of understanding and discovery of our natural ...

Nashville Zoo

Guest Service Associate

Nashville, TN

$14.25 - $17.50/hr

Guest Service Supervisors, Director of Guest Services Position Status: Part-time Company Overview: Nashville Zoo is dedicated to inspiring a culture of understanding and discovery of our natural ...

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All JobsDirector Guest Service Jobs

Director Guest Service information

See salary details

$35K

$80.3K

$114.5K

How much do director guest service jobs pay per year?

As of Jun 9, 2026, the average yearly pay for director guest service in the United States is $80,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Guest Service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

How does a Director of Guest Service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What does a Director of Guest Service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

More about Director Guest Service jobs
What cities are hiring for Director Guest Service jobs? Cities with the most Director Guest Service job openings:
What are the most commonly searched types of Guest Service jobs? The most popular types of Guest Service jobs are:
What states have the most Director Guest Service jobs? States with the most job openings for Director Guest Service jobs include:
What job categories do people searching Director Guest Service jobs look for? The top searched job categories for Director Guest Service jobs are:
Director Guest Service jobs near you
Infographic showing various Director Guest Service job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 30% Full Time, 67% Part Time, and 2% Temporary. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $80,304 per year, or $38.6 per hour.

Guest Service Agent

Grand Adirondack Hotel

Jackson, WY • On-site

$15.50 - $19.75/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 2 days ago

Job description

Guest Service Agent

Provide exceptional guest service to hotel guests in a professional and genuinely friendly manner.

Key Responsibilities
  • Assist guests with check-in/check-out or general inquiries.
  • Operate the telephone system for internal/external calls.
  • Complete reports regarding reservations, cancellations, occupancy, and payments.
  • Verify payments including cash and credit card authorizations.
  • Coordinate with housekeeping on room status and resolve discrepancies.
  • Handle guest complaints using the Guest Service Recovery method.
  • Complete end-of-shift reports and deposits per cash-handling procedures.
  • Report safety/security concerns.
  • Maintain an organized and clean work area.
  • Perform other duties as needed or directed.
Qualifications
  • Ability to deliver exceptional guest service consistently.
  • Strong verbal communication and active listening skills.
  • Ability to use various computer applications.
  • Availability on weekends/holidays, possible overtime, alternating shifts.
  • Previous guest service experience preferred but not required.
Benefits
  • Medical
  • Dental
  • Vision
  • Company Paid Life & Disability
  • Voluntary Life Products
  • PTO/Sick/Floating Holiday

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to creating an inclusive environment for all employees.

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