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Director Guest Service Jobs (NOW HIRING)

Hampton Inn Jackson Hole

Guest Service Agent

Jackson, WY · On-site

$15.50 - $19.75/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

Hampton Inn Jackson Hole

Guest Service Agent

Jackson, WY · On-site

$14.50 - $18.50/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

Hampton Inn Jackson Hole

Guest Service Agent

Jackson, WY · On-site

$15.50 - $19.75/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

Nashville Zoo

Guest Service Associate

Nashville, TN

$14.25 - $17.50/hr

Guest Service Supervisors, Director of Guest Services Position Status: Part-time Company Overview: Nashville Zoo is dedicated to inspiring a culture of understanding and discovery of our natural ...

Nashville Zoo

Guest Service Associate

Nashville, TN · On-site

$14.25 - $17.50/hr

Guest Service Supervisors, Director of Guest Services Position Status: Part-time Company Overview: Nashville Zoo is dedicated to inspiring a culture of understanding and discovery of our natural ...

Nashville Zoo

Guest Service Associate

Nashville, TN

$14.25 - $17.50/hr

Guest Service Supervisors, Director of Guest Services Position Status: Part-time Company Overview: Nashville Zoo is dedicated to inspiring a culture of understanding and discovery of our natural ...

Luxury Coastal Vacations

Guest Service Agent

Corolla, NC · On-site

$19/hr

Answering calls, emails, and texts directed to the guest services team from in-house guests, team members, and others. * * Promptly communicating updates and issues to in-house guests and other team ...

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Director Guest Service information

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$35K

$80.3K

$114.5K

How much do director guest service jobs pay per year?

As of Jul 21, 2026, the average yearly pay for director guest service in the United States is $80,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Guest Service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

How does a Director of Guest Service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What does a Director of Guest Service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

More about Director Guest Service jobs
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Director Guest Service jobs near you

Guest Service Agent

Hampton Inn Jackson Hole

Jackson, WY • On-site

$15.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 15 days ago

Job description

Guest Service Agent

Please note that we do NOT have employee housing. 
***$300 Signing Bonus after completion of first 90 days***  

Provide exceptional guest service to hotel guests in a professional and genuinely friendly manner.

Key Responsibilities

  • Assist guests with check-in/check-out or general inquiries.

  • Operate the telephone system for internal/external calls.

  • Complete reports regarding reservations, cancellations, occupancy, and payments.

  • Verify payments including cash and credit card authorizations.

  • Coordinate with housekeeping on room status and resolve discrepancies.

  • Handle guest complaints using the Guest Service Recovery method.

  • Complete endofshift reports and deposits per cash-handling procedures.

  • Report safety/security concerns.

  • Maintain an organized and clean work area.

  • Perform other duties as needed or directed.

Qualifications

  • Ability to deliver exceptional guest service consistently.

  • Strong verbal communication and active listening skills.

  • Ability to use various computer applications.

  • Availability on weekends/holidays, possible overtime, alternating shifts.

  • Previous guest service experience preferred but not required.

Benefits
  • Medical
  • Dental
  • Vision
  • Company Paid Life & Disability
  • Voluntary Life Products
  • PTO/Sick/Floating Holiday

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to creating an inclusive environment for all employees.

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