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Director Guest Service Jobs (NOW HIRING)

Church's Chicken

Guest Service

Corsicana, TX

$10/hr

... each guest courteously, quickly and efficiently while adhering to the procedures in the Service ... Suggestive up sell of products as directed by management. * * Collects money and delivers order to ...

Church's Chicken

Guest Service

Orlando, FL

$12.50 - $15.50/hr

... each guest courteously, quickly and efficiently while adhering to the procedures in the Service ... Suggestive up sell of products as directed by management. * Collects money and delivers order to ...

Grand Adirondack Hotel

Guest Service Agent

Jackson, WY · On-site

$15.50 - $19.75/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

Grand Adirondack Hotel

Guest Service Agent

Lake Placid, NY

$16.25 - $20.50/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

Grand Adirondack Hotel

Guest Service Agent

Lake Placid, NY · On-site

$16.25 - $20.50/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

Grand Adirondack Hotel

Guest Service Agent

Lake Placid, NY

$16.25 - $20.50/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

Grand Adirondack Hotel

Guest Service Agent

Lake Placid, NY

$16 - $20.50/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

Grand Adirondack Hotel

Guest Service Agent

Lake Placid, NY · On-site

$16 - $20.50/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

Grand Adirondack Hotel

Guest Service Agent

Arlington, TN · On-site

$13.25 - $17/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

Hilton Worldwide Holdings

Guest Service Agent

Jackson, WY · On-site

$15.50 - $19.75/hr

Perform other duties as needed or directed. Qualifications * Ability to deliver exceptional guest service consistently. * Strong verbal communication and active listening skills. * Ability to use ...

Tara Investments

Guest Service Agent

Charleston, SC · On-site

$14 - $17.75/hr

Director of Rooms Join the Legacy of Live Oak! As we are preparing to open the doors to Charleston's newest luxury destination, we are seeking experienced and motivated Guest Service Agents to join ...

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Director Guest Service information

See salary details

$35K

$80.3K

$114.5K

How much do director guest service jobs pay per year?

As of Aug 15, 2026, the average yearly pay for director guest service in the United States is $80,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director guest service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

How does a director guest service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What does a director guest service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

More about Director Guest Service jobs

What cities are hiring for Director Guest Service jobs?

Cities with the most Director Guest Service job openings:

What are the most commonly searched types of Guest Service jobs?

The most popular types of Guest Service jobs are:

What states have the most Director Guest Service jobs?

States with the most job openings for Director Guest Service jobs include:

What job categories do people searching Director Guest Service jobs look for?

The top searched job categories for Director Guest Service jobs are:

Director Guest Service jobs near you
Infographic showing various Director Guest Service job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $80,304 per year, or $38.6 per hour.

Guest Service

Church's Chicken

Corsicana, TX

$10/hr

Full-time

Re-posted 11 days ago

Job description

To serve each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church’s Operating Standards Manual (the “OSM”).  Accomplishes tasks in a timely and orderly manner.

Requirements:

High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified.

Position Qualifications/Functional Skills:

  • Knowledge of all restaurant policies, practices and operational and human resources procedures
  • Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
  • Must be able to succeed in a fast-paced work environment.
  • Must be able to receive money and accurately count back change.
  • Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.
  • Basic computer skills.
  • Report to work timely for each scheduled shift.

Key Duties/Responsibilities:

  • Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
  • Takes and fills the customer’s order within company mandated service time.
  • Suggestive up sell of products as directed by management.
  • Collects money and delivers order to customer.
  • Immediately attends to any customer service problem or complaint.  Notifies manager as needed.
  • Verifies opening reading and bank.  Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used.  Counts down drawer at end of shift to ensure accuracy.
  • Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
  • Ensures that all product holding times are strictly observed.
  • Ensures products on the counter or in the display case are properly rotated and attractively displayed. 
  • Keeps display case interior and exterior clean at all times.
  • Stocks the service area with a sufficient supply of napkins, cups, lids, etc.  Maintains an adequate supply of iced tea.
  • Performs all other duties as assigned.

Church's Chicken is an American fast food restaurant chain that specializes in fried chicken and is headquartered in Atlanta, Georgia. The chain was founded as Church's Fried Chicken To-Go by George W. Church Sr. on April 17, 1952, in San Antonio, Texas, across the street from The Alamo

Church's Chicken logo

About Church's Chicken

Sourced by ZipRecruiter

Church's Chicken is a premier business in the fast food and restaurant industry, renowned for its expansive network of quick-service chicken restaurants. Located in Atlanta, GA, US, and with an official website at churchs.com, the company serves millions of customers globally. The enterprise prides itself on its classic, home-style fried chicken, tenders, and biscuits, as well as a variety of delectable sides, desserts, and sauces. Since its founding by George W. Church Sr. in 1952, the company has devoted itself to providing quality meals at a great value, and today has over 1,500 locations across 25 countries.

Industry

Food services and drinking places

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

1952

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