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Premium Guest Services Representative Jobs (NOW HIRING)

ASM Global

Guest Services Representative

Sioux Falls, SD · On-site

$13.50 - $16.50/hr

Guest Services Representative DEPARTMENT: Event Services REPORTS TO: Guest Services Manager FLSA ... We deliver a fully integrated solution of premium services that keeps our partners front and center ...

MUSC

Guest Services Representative

Charleston, SC · On-site

$12.75 - $15.50/hr

Summary The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units ...

Embassy Suites

Guest Services Representative

Brunswick, GA · On-site

$12.25 - $15/hr

As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay. This position is responsible for performing the activities of the front desk ...

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How much do premium guest services representative jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for premium guest services representative in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Premium Guest Services Representatives can earn around $4,000 weekly through high-volume, commission-based roles in luxury hospitality or private concierge services, especially with experience and tips. Other high-paying roles without a degree include sales positions, real estate agents, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education.

What are Premium Guest Services Representatives?

Premium Guest Services Representatives are hospitality professionals who provide specialized assistance and support to guests in premium areas, such as VIP suites, luxury boxes, or exclusive lounges at venues like stadiums, hotels, and event centers. Their responsibilities often include greeting guests, addressing special requests, ensuring a high level of comfort, and resolving any issues quickly and professionally. They play a crucial role in delivering exceptional experiences for high-profile clients, maintaining a positive atmosphere, and upholding the venue’s service standards.

Is remote CSR a stressful job?

A remote Premium Guest Services Representative role can be stressful due to high customer interaction, the need for strong communication skills, and managing multiple inquiries simultaneously. However, many companies provide training and support to help manage workload and reduce stress levels.

What are some common challenges faced by Premium Guest Services Representatives, and how can they be addressed?

Premium Guest Services Representatives often encounter challenges such as handling high expectations from VIP guests and managing multiple requests simultaneously during busy events. To address these, it's important to maintain strong communication skills, remain calm under pressure, and prioritize tasks efficiently. Team collaboration is essential, as representatives often work closely with event coordinators, catering, and security to ensure seamless guest experiences. Proactively anticipating guest needs and resolving issues quickly can help build positive relationships and ensure guest satisfaction.

What is the difference between Premium Guest Services Representative vs Guest Services Agent?

FeaturePremium Guest Services RepresentativeGuest Services Agent
CredentialsCustomer service experience, hospitality certificationsCustomer service experience, hospitality certifications
Work EnvironmentLuxury hotels, resorts, premium client interactionsHotels, resorts, general guest assistance
Employer & IndustryLuxury hospitality, high-end resortsHotels, hospitality industry
Search & ComparisonOften compared for service quality and specializationGeneral guest assistance roles

The Premium Guest Services Representative and Guest Services Agent roles share similar credentials and work environments within the hospitality industry. The main difference lies in the level of service and clientele, with the Premium Guest Services Representative focusing on high-end, luxury experiences, while the Guest Services Agent handles broader guest interactions. Both roles require strong customer service skills and hospitality certifications, but the premium role emphasizes personalized, high-touch service for affluent guests.

What is the highest paid position at an airport?

The highest paid positions at airports are typically executive roles such as airport directors or chief operating officers, who oversee airport operations and strategic planning. These roles often require extensive experience, leadership skills, and sometimes advanced certifications, and they can earn six-figure salaries depending on the airport size and location.

How can I make 2000 a week working from home?

A Premium Guest Services Representative can potentially earn $2,000 weekly by working full-time, providing high-quality customer service, and gaining experience in the hospitality or travel industry. Achieving this income level may also involve handling high call volumes, working flexible hours, and developing strong communication skills. Certifications or specialized training can enhance earning potential in this role.

What key skills and qualifications are needed to excel as a Premium Guest Services Representative, and why are they important?

To thrive as a Premium Guest Services Representative, you need excellent customer service skills, attention to detail, and prior experience in hospitality or related fields. Familiarity with reservation systems, ticketing software, and point of sale (POS) platforms is typically required. Outstanding communication, problem-solving abilities, and a positive, professional demeanor help build rapport with high-profile guests. These skills ensure premium guests receive exceptional, seamless service that enhances their overall experience and supports the organization's reputation.
More about Premium Guest Services Representative jobs
What job categories do people searching Premium Guest Services Representative jobs look for? The top searched job categories for Premium Guest Services Representative jobs are:
Premium Guest Services Representative jobs near you
Infographic showing various Premium Guest Services Representative job openings in the United States as of July 2026, with employment types broken down into 69% Full Time, 29% Part Time, and 2% Temporary. Highlights an 100% Physical job distribution, with an average salary of $30,106 per year, or $14.5 per hour.
Guest Services Representative

Guest Services Representative

Breckenridge Grand Vacations

Breckenridge, CO • On-site

$24 - $27.63/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Guest Services Representative
Location: Breckenridge, CO
Position Type: Full-Time Non-Exempt
Compensation: $23.00 - $26.50/hour DOE
Schedule: Varied Weekends and Holidays
About the Role:
As a Guest Services Representative at Breckenridge Grand Vacations (BGV), you are the very embodiment of our Sharing Smiles philosophy, serving as the first and most important point of contact for guests beginning their journey with us. You are more than a team member; you are the welcoming heart of our sales gallery and a pivotal force in creating the unforgettable experiences that define our brand. At BGV, Summit County's largest private employer, we cultivate a culture of joy, connection, and community impact for our Owners, Guests, 650+ employees, and beyond.
In this guest-facing role, you'll be the cornerstone of our sales team's success, orchestrating seamless tour coordination, delivering exceptional service, and supporting the journey that turns guests into lifelong owners all from the breathtaking Rockies, where mountain living meets purpose-driven work. We're looking for a high-energy, adaptable professional who thrives on human connection, excels in a dynamic environment, and lives to Share Smiles within a workplace consistently celebrated as a Top National Employer (Denver Post, USA Today).
At BGV, this role isn't just about managing a front desk; it's about being a genuine ambassador of joy and optimism. Your work ensures every interaction is an opportunity to connect, delight, and build lasting relationships. If you're ready to turn your passion for service into our mission of Sharing Smiles, join us in shaping the future of Grand Vacations where your positive energy powers not only business success, but a thriving community.
Key Responsibilities:
  • Welcome and engage all guests and owners with warmth and professionalism as the first impression of the sales gallery.
  • Clearly communicate the benefits of touring with a sales agent and expertly coordinate daily tour schedules and manifests.
  • Manage front desk operations, including opening/closing procedures, maintaining a clean and organized workspace, and stocking supplies.
  • Provide comprehensive administrative and sales support, including data entry, generating reports, creating owner cards, and managing marketing materials.
  • Prepare, distribute, and manage inventory of tour gifts.
  • Resolve guest scheduling inquiries and concerns per our "End of the Line" service philosophy.
  • Uphold all company core standards, hospitality protocols, and booking policies.

Requirements
  • High school diploma or equivalent.
  • Prior customer service experience in hospitality, sales, or a related field.
  • Exceptional verbal and written communication skills with a professional and friendly demeanor.
  • Proficiency with Microsoft Office and the ability to quickly learn new software systems.
  • Strong problem-solving skills and composure under pressure.
  • Ability to work a flexible schedule, including weekends and holidays.

Preferred Qualifications:
  • Previous experience in a resort, hotel front desk, or sales support environment.
  • Strong organizational and multitasking abilities.

Career Advancement Pathway
Guest Services Representatives may advance to Guest Services Representative II ($24.00-$27.63/hour) after 90 days by demonstrating proficiency in four core areas: Tour Coordination & TSW Systems, Cross-Property Operations, Premium & Inventory Management, and Leadership & Administration. Promotion is earned by successfully completing a Skills Validation Checklist, verified through supervisor signoffs and hands-on demonstrations.
1. Tour Coordination & TSW Systems
Shadow Tour Coordinators for 3 months:
  • Understand availability & booking policies.
  • Assist TCs with policy questions.
  • Perform TC tasks weekly with little to no error.

Complete 14-day pre-assigns 8x over 2 months:
  • Print pre-arrivals every Monday.
  • Identify pre-assigns per manual requirements
  • Ensure all add-ons are assigned.
  • Completely fill in all tour details on the manifest.
  • Train new hires on tours with no booker.

2. Cross-Property Operations
Complete shadow shifts across all departments (3-month period):
  • GC8 Front Desk (2+ hrs.): Understand reservations/check-ins.
  • OPC (2+ hrs.): Understand tour creation & gifting.
  • Concierge (2+ hrs.): Understand qualifications for owners/non-owners.
  • MGS (1-2 hrs.): Understand booking stays & tours over phone.
  • Owner Relations (1-2 hrs.): Listen to owner calls & recap issues.
  • Contracts (1-2 hrs.): Sit with Contract Writer and CVR.

Verification: Recap learnings for the team and ability to train others.
3. Premium & Inventory Management
Perform monthly premium audits for 3 months.
  • Count all premier jackets for inventory accuracy.
  • Call out discrepancies and advise on purchases.
  • Review Teams weekly for missing transactions.
  • Ensure safe is adequately stocked.

Verification: 100% monthly inventory accuracy.
4. Leadership & Administration
Demonstrate advanced leadership skills:
  • Make sound decisions based on tour flow and availability.
  • Lead Sunday SGS Front Desk touch base meetings.
  • Email weekend recap issues & follow-ups to leadership.
  • Follow up Monday on outstanding guest/team issues.
  • Assist and guide team members without taking over.
  • Follow training plans for new hires.

Verification: Supervisor observation and error-free performance.
Compensation & Benefits:
  • Health, vision, and dental insurance plans
  • Company-paid life insurance coverage
  • Voluntary Life and Accidental Death/Dismemberment Insurance
  • HSA and FSA-Dependent Care Accounts
  • Retirement plan
  • Generous paid time off (PTO) and sick leave to support work-life balance
  • Volunteer Time Off - Paid opportunities to give back to Summit County
  • Bereavement leave
  • Biannual bonuses
  • Tuition Reimbursement Program
  • Employee Wellness programs to support physical and mental health
  • Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners' program

About Our Company:
Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.
Applications will be accepted until July 30, 2026.
We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.

Apply