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Extended Stay Guest Service Representative Jobs

Janko Hospitality

Guest Service Representative

Morris, IL · On-site

$13 - $16/hr

Guest Service Representative Reports to: Operations Manager Department: Rooms WHO WE ARE Janko ... extended-stay, and select-service hotels throughout the Midwest. The firm's award-winning ...

OCI Hospitality

Guest Service Representative

Fort Myers, FL · On-site

$12.50 - $15.50/hr

From how you answer the phone to how you greet the guest when they arrive, you set the tone for the entirety of the guest's stay. Guest Service Representatives become the go-to person for our guests ...

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Extended Stay Guest Service Representative information

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How much do extended stay guest service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for extended stay guest service representative in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What is an extended stay guest service representative?

Extended Stay Guest Service Representatives are hospitality professionals who work at hotels or accommodations designed for longer-term stays. Their primary responsibilities include checking guests in and out, addressing guest inquiries and concerns, assisting with reservations, and ensuring that guests have a comfortable and pleasant stay. They often handle billing, process payments, coordinate housekeeping requests, and provide local information. These representatives play a key role in maintaining guest satisfaction over extended periods, often building rapport with repeat or long-term guests.

What are the key skills and qualifications needed to thrive as an extended stay guest service representative?

To thrive as an Extended Stay Guest Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and point-of-sale (POS) systems is typically required. Excellent communication, problem-solving abilities, and a friendly, patient demeanor help build positive guest relationships and handle extended guest needs. These skills are crucial for ensuring guest satisfaction, efficient operations, and maintaining a welcoming environment for long-term guests.

What are some common challenges faced by extended stay guest service representatives, and how can they be addressed?

Extended Stay Guest Service Representatives often manage guests who stay for weeks or months, which can lead to unique challenges such as maintaining long-term guest satisfaction, handling repeat requests, and resolving issues that arise over an extended period. Building rapport while setting clear expectations is crucial, as is balancing the needs of guests with property policies. Staying organized and proactive in communication helps prevent misunderstandings, and collaborating closely with housekeeping and maintenance teams ensures that rooms and amenities consistently meet guest expectations.

What are popular job titles related to Extended Stay Guest Service Representative jobs?

For Extended Stay Guest Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Extended Stay Guest Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $30,106 per year, or $14.5 per hour.

Guest Service Representative (GSR)

Salt Lake City, UT • On-site

Gulf Coast Hotel Management, Inc.
See more jobs at Gulf Coast Hotel Management, Inc.external

$13 - $16/hr

Other

Medical, Dental, Retirement, PTO

Posted 8 days ago

Job description

Guest Service Representative

The Guest Service Representative is a team member of the MainStay Suites Salt Lake City location. This is a well-established Choice Hotels extended stay brand.

In addition to being part of an established brand, Gulf Coast Hotel Management, Inc. is a dynamic, growing, and evolving employer. Even though our hotels are primarily places to work and earn a living, Gulf Coast offers more than that! We provide a friendly atmosphere where you can work, grow and advance in a supportive environment. We care about our team, and we're committed to supporting our Associates.

The Guest Service Representative is the face of the hotel. In this role you will be responsible for providing outstanding customer service to all hotel guests, checking guests in and out of the hotel, managing reservations, and resolving any guest issues that arise. The ideal candidate will have excellent communication skills, a positive attitude, and a strong dedication to providing the highest level of service. Honesty and integrity must be paramount in all that you do.

What We Offer:

  • Health and Dental Insurance for Full Time Associates
  • 401(k) with Employer Match for all Associates
  • Paid time off for ALL Associates per Associate Guide
  • Company pays six holidays for Full Time Associates
  • Time and half for hours worked on designated holidays for all Associates.
  • Employee Assistance Program for Associates and household members
  • Employee Discount Program
  • Employee Hotel Guest Room Program
  • Employee Referral Program

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