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Extended Stay Guest Service Representative Jobs

Vista Host Inc.

Guest Service Representative

Altoona, PA · On-site

$12.75/hr

Provide exceptional customer service to all hotel guests, making their stay as comfortable and ... Must be able to stand for extended periods. * Must be able to lift up to 20 lbs. * Ability to work ...

Soch Management

Guest Service Representative

Stockton, CA · On-site

$16.90/hr

... stay. If you thrive in a fast-paced environment, enjoy helping others, and have a passion for ... Ability to stand for extended periods throughout the shift. * Ability to occasionally lift up to 20 ...

Vista Host

Guest Service Representative

Southaven, MS · On-site

$12.25 - $15/hr

... their stay as comfortable and enjoyable as possible while achieving team and brand goals. • ... stand for extended periods. • Must be able to lift up to 20 lbs. • Ability to work ...

Vista Host

Guest Service Representative

Lockbourne, OH · On-site

$13.50 - $16.50/hr

... their stay as comfortable and enjoyable as possible while achieving team and brand goals. • ... stand for extended periods. • Must be able to lift up to 20 lbs. • Ability to work ...

Rainmaker Team LLC

Guest Service Representative

Lexington, KY · On-site

$11.75 - $14.50/hr

Guest Service Representative The Guest Service Representative (GSR) is the face of Hyatt Place ... Ability to stand for extended periods and lift up to 25 lbs * Flexible availability, including ...

SpringHill Suites

Guest Service Representative

Beaufort, SC · On-site

$12.25 - $15/hr

The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and ...

RAINMAKER TEAM LLC

Guest Service Representative

Lexington, KY · On-site

$11.75 - $14.50/hr

Guest Service Representative About the Role The Guest Service Representative (GSR) is the face of ... Ability to stand for extended periods and lift up to 25 lbs * Flexible availability, including ...

Hampton Inn

Guest Service Representative

Pittsburgh, PA · On-site

$12.50 - $15.50/hr

The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and ...

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Extended Stay Guest Service Representative information

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How much do extended stay guest service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for extended stay guest service representative in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What is an extended stay guest service representative?

Extended Stay Guest Service Representatives are hospitality professionals who work at hotels or accommodations designed for longer-term stays. Their primary responsibilities include checking guests in and out, addressing guest inquiries and concerns, assisting with reservations, and ensuring that guests have a comfortable and pleasant stay. They often handle billing, process payments, coordinate housekeeping requests, and provide local information. These representatives play a key role in maintaining guest satisfaction over extended periods, often building rapport with repeat or long-term guests.

What are the key skills and qualifications needed to thrive as an extended stay guest service representative?

To thrive as an Extended Stay Guest Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and point-of-sale (POS) systems is typically required. Excellent communication, problem-solving abilities, and a friendly, patient demeanor help build positive guest relationships and handle extended guest needs. These skills are crucial for ensuring guest satisfaction, efficient operations, and maintaining a welcoming environment for long-term guests.

What are some common challenges faced by extended stay guest service representatives, and how can they be addressed?

Extended Stay Guest Service Representatives often manage guests who stay for weeks or months, which can lead to unique challenges such as maintaining long-term guest satisfaction, handling repeat requests, and resolving issues that arise over an extended period. Building rapport while setting clear expectations is crucial, as is balancing the needs of guests with property policies. Staying organized and proactive in communication helps prevent misunderstandings, and collaborating closely with housekeeping and maintenance teams ensures that rooms and amenities consistently meet guest expectations.

What are popular job titles related to Extended Stay Guest Service Representative jobs?

For Extended Stay Guest Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Extended Stay Guest Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $30,106 per year, or $14.5 per hour.

Guest Service Representative

Altoona, PA • On-site

Vista Host Inc.
Traveler Accommodation • 51 - 200 employees
Learn more about Vista Host Inc.external

$12.75/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

DESCRIPTION
POSITION TITLE: Guest Service Representative
REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager
ABOUT HAMPTON INN ALTOONA The Hampton Inn Altoona, managed by Vista Host Management & Development Company, offering easy access to dining, and live entertainment. With over 111 modern guest rooms and suites, the property provides guests with amenities such as complimentary hot breakfast, free Wi-Fi, and an indoor pool. Its convenient location just off I99 makes it a perfect choice for business travelers and tourists alike.
POSITION SUMMARY The Guest Service Representative is responsible for all guest interactions at the front desk, including registration, departure processing, and communication of hotel services. This role requires a high level of customer focus, providing an opportunity for an engaging and outgoing personality to create positive guest experiences. Duties also include processing payments and responding to guest inquiries, while following all procedures set by management.
WHO IS THIS POSITION FOR? The Guest Service Representative role is best suited for someone who: • Enjoys engaging with guests and has a friendly, outgoing personality. • Has strong communication skills and a passion for delivering excellent customer service. • Is adaptable, able to handle multiple tasks, and can maintain a positive attitude in a fast-paced environment. • Takes ownership of guest experiences, ensuring they are pleasant and accommodating.
WHY JOIN OUR TEAM? • Competitive hourly pay with opportunities for performance-based incentives. • Vacation / Sick / Bereavement / Holiday Pay. • Health/Vision/Dental Insurance. • Life / STD Insurance. • 401k. • Employee Discounts (Brand Hotels & Company Hotels). • Free, Third-Party Employee Assistance Program (personal and professional). • Opportunities for growth within Vista Host's expanding portfolio.
DUTIES AND RESPONSIBILITIES • Provide exceptional customer service to all hotel guests, making their stay as comfortable and enjoyable as possible while achieving team and brand goals. • Perform quality assurance (QA) requirements for the front office department. • Ensure compliance with hotel policies, procedures, and relevant ordinances regarding personnel, security, cash handling, guest relations, and safety. • Remain highly visible and readily available for guests, taking initiative to offer assistance or answer questions. • Adhere to hotel credit policies, including credit card authorization, direct bill accounts, cash payments, and incidental deposits. • Manage guest complaints, taking ownership to resolve issues and ensure superior guest satisfaction. • Greet, register, suggestively sell (and upsell), issue room keys, and assign rooms in a friendly and efficient manner. • Provide information about the hotel, amenities, local dining, attractions, and travel directions. • Accurately check out guests and communicate departures to housekeeping. • Make, confirm, and cancel reservations via telephone, computer, and written communication. • Answer and route internal and external phone calls in a friendly manner, following prescribed procedures. • Update the shift-to-shift log regularly to ensure clear communication between shifts. • Maintain cleanliness and organization of the hotel lobby, coffee stations, and front desk area. • Assist other departments as needed and perform other related duties as assigned.
POSITION REQUIREMENTS • Must be able to communicate effectively in English, both written and verbally. • Must be able to stand for extended periods. • Must be able to lift up to 20 lbs. • Ability to work independently and manage tasks without supervision.
REQUIREMENTS
The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person's experience to result in their heartfelt desire to return.

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