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Remote Guest Services Jobs (NOW HIRING)

Air Force Materiel Command

$17 - $19/hr

Ensures required information is received from guest and entered into guest folio. Prints backup ... Ensures that customer service is the first priority. Performs other related duties as assigned. If ...

Guest Services

Reservationist - Remote

$16.50 - $20.50/hr

Ability to quickly find/access data for guest assistance. * Excellent interpersonal, administrative, telephone and other communication skills. * Strong customer service abilities. Actively looks for ...

Guest Services, Inc.

Reservationist - Remote

Naples, FL · On-site +1

$15 - $18.75/hr

Ability to quickly find/access data for guest assistance. * Excellent interpersonal, administrative, telephone and other communication skills. * Strong customer service abilities. Actively looks for ...

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How much do remote guest services jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote guest services in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in remote guest services?

To thrive in a Remote Guest Services role, you need excellent customer service skills, problem-solving abilities, and strong written and verbal communication, often backed by prior hospitality or call center experience. Familiarity with customer relationship management (CRM) software, online booking systems, and communication tools like live chat platforms is typically required. Patience, empathy, and adaptability are vital soft skills that help you deliver outstanding service remotely. These qualities ensure that you can efficiently address guest needs, foster positive experiences, and successfully represent your organization from a distance.

What are some common challenges faced by remote guest services representatives, and how can they be managed?

Working in Remote Guest Services often involves managing high volumes of guest inquiries, resolving issues without in-person contact, and adapting to diverse communication styles. Staying organized, maintaining clear and timely responses, and utilizing digital tools efficiently can help address these challenges. It’s also important to proactively communicate with both guests and teammates, ensuring everyone’s needs are met. Many employers offer training and ongoing support to help you overcome obstacles and provide a high level of service, even when working from home.

What is a remote guest services?

A Remote Guest Services job involves assisting customers or guests virtually, typically through phone, email, or chat. Responsibilities may include handling reservations, answering inquiries, resolving issues, and providing excellent customer service. This role is common in industries like hospitality, travel, and customer support. Strong communication skills, problem-solving abilities, and familiarity with company policies are essential. It allows employees to work from home while ensuring a positive experience for guests.

More about Remote Guest Services jobs
What cities are hiring for Remote Guest Services jobs? Cities with the most Remote Guest Services job openings:
What are the most commonly searched types of Guest Services jobs? The most popular types of Guest Services jobs are:
What states have the most Remote Guest Services jobs? States with the most job openings for Remote Guest Services jobs include:
What job categories do people searching Remote Guest Services jobs look for? The top searched job categories for Remote Guest Services jobs are:
Remote Guest Services jobs near you
Infographic showing various Remote Guest Services job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 5% In-person, and 95% Remote job distribution, with an average salary of $33,971 per year, or $16.3 per hour.

GUEST SERVICES REPRESENTATIVES

Air Combat Command

Offutt Air Force Base, NE • On-site, Remote

$17.50 - $18.50/hr

Part-time

Posted 3 days ago

New

Job description

Summary
About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Offutt Inns at Offutt AFB.
Learn more about this agency
Duties
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Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and
assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized
patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control
records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash rec eipts,
prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains curren t checkout
list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures
required information is received from guest and entered into guest folio. Prints backup reports from property management sys tem.
Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems
reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card ma chines
nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as
assigned.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13032707
Requirements
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Conditions of employment
  • This position requires the incumbent to complete a background investigation with favorable results.

Qualifications
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/12/2026
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Experience in general clerical or cashier work of any kind in which the applicant has
demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must
have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.
Ability to read, speak, and write English. Must meet state and legal age requirement for sale of alcoholic beverages.
Condition(s) of Employment: Successful completion and favorable adjudication of applicable background investigation (Tier 1
Level) is required.
You will be evaluated on the basis of your level of competency in the following areas:
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information
  • Individual must fully meet qualification/eligibility/background requirements for this position.
  • U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement..
  • Male applicants born after December 31, 1959 must be registered for Selective Service.
  • Direct deposit is required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • A probationary period may be required.
  • Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
  • Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
  • Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
  • This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
  • Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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