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Guest Engagement Jobs (NOW HIRING)

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Guest Engagement Associate

Sandy, UT · On-site

$18 - $20/hr

Guest Engagement Associates are the first and most consistent point of contact for guests at the Utah Mammoth Practice Facility. This role is essential for creating a welcoming, organized, and ...

Utah Mammoth

Guest Engagement Associate

Sandy, UT · On-site

$18 - $20/hr

Guest Engagement Associates are the first and most consistent point of contact for guests at the Utah Mammoth Practice Facility. This role is essential for creating a welcoming, organized, and ...

Utah Hockey Club

Guest Engagement Associate

Sandy, UT · On-site

$18 - $20/hr

Guest Engagement Associates are the first and most consistent point of contact for guests at the Utah Mammoth Practice Facility. This role is essential for creating a welcoming, organized, and ...

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$27K

$77.8K

$136.5K

How much do guest engagement jobs pay per year?

As of Jun 11, 2026, the average yearly pay for guest engagement in the United States is $77,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $94,000.00 per year, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

In guest engagement roles, such as event coordinators or hospitality managers, high earnings can be achieved through experience, tips, or commissions, but earning $10,000 a month without a degree is uncommon. Typically, such income levels are associated with sales, entrepreneurship, or specialized skilled trades that rely on performance and expertise rather than formal education.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day include specialized roles such as senior corporate consultants, certain medical specialists, high-level legal professionals, and experienced freelance contractors in fields like software development or finance. These positions typically require advanced skills, extensive experience, and often involve project-based or consulting work with flexible schedules.

What are the key skills and qualifications needed to thrive in Guest Engagement, and why are they important?

To thrive in Guest Engagement, you need excellent customer service skills, problem-solving abilities, and often a background in hospitality or related fields. Familiarity with customer relationship management (CRM) systems, point-of-sale (POS) software, and reservation platforms is typically required. Strong interpersonal communication, empathy, and adaptability help you build rapport and respond effectively to guest needs. These skills ensure a positive and memorable experience for guests, driving satisfaction and repeat business.

What is a guest engagement job description?

A guest engagement job involves interacting with guests to enhance their experience, often in hospitality, entertainment, or retail settings. Responsibilities include providing information, addressing concerns, and creating a welcoming environment, typically requiring strong communication skills and customer service experience.

What is Guest Engagement?

Guest Engagement refers to the strategies and actions taken by businesses, especially in hospitality and service industries, to interact with and create positive experiences for their guests. This role often involves greeting guests, addressing their needs, collecting feedback, and ensuring customer satisfaction throughout their visit. Effective Guest Engagement helps build lasting relationships with guests, increases loyalty, and can lead to positive reviews and repeat business. Professionals in this field must have strong communication skills, empathy, and a focus on delivering outstanding service.

What jobs pay $400 an hour?

Guest engagement roles typically do not pay $400 an hour; such high rates are usually associated with specialized consulting, executive coaching, or high-level freelance work in fields like law, finance, or technology. These positions often require extensive experience, certifications, or unique expertise. Most jobs in guest engagement pay significantly less, often hourly wages or salaries below this threshold.

How does a Guest Engagement professional typically collaborate with other departments to enhance the overall guest experience?

Guest Engagement professionals often work closely with teams such as front desk, housekeeping, food and beverage, and event planning to ensure guests' needs are met seamlessly. They act as a liaison, communicating guest feedback and special requests to relevant departments, and may coordinate personalized experiences or resolve issues promptly. This cross-departmental collaboration is essential for creating memorable stays and maintaining high guest satisfaction, making strong communication and teamwork key components of the role.

What is the difference between Guest Engagement vs Guest Services?

AspectGuest EngagementGuest Services
Primary FocusBuilding relationships and enhancing guest experience through proactive interactionProviding immediate assistance and resolving guest issues
Skills RequiredCommunication, interpersonal skills, customer relationship managementProblem-solving, customer service, product knowledge
Work EnvironmentHotels, resorts, entertainment venues, where interaction is ongoingFront desk, concierge, customer support areas
Common CertificationsHospitality certifications, customer service trainingCustomer service certifications, hospitality training

Guest Engagement focuses on creating meaningful relationships and enhancing the overall guest experience through proactive interactions. In contrast, Guest Services primarily involves addressing immediate guest needs and resolving issues efficiently. Both roles are vital in the hospitality industry but differ in their approach and scope.

More about Guest Engagement jobs
What job categories do people searching Guest Engagement jobs look for? The top searched job categories for Guest Engagement jobs are:
Guest Engagement jobs near you

Guest Engagement Representative

Museum of Science and Industry

Chicago, IL

$14 - $17/hr

Other

Posted 20 days ago

Job description

About Us: The Griffin Museum of Science and Industry is the largest and most interactive science museum in the Western Hemisphere. Griffin Museum of Science and Industry (Griffin MSI) exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to life. Griffin MSI's mission - to inspire the inventive genius in everyone - is realized through its world-class exhibitions and engaging guest experiences. The Griffin Museum of Science and Industry provides programs and experiences that deepen the engagement of students and teachers in science and science-related disciplines, with a vision to inspire and motivate our children to achieve their full potential in the fields of science, technology, engineering and math.
We offer a creative, collaborative, and innovative environment for our employees. Our employees get great perks such as: benefits starting day one of your employment, free admission to Griffin MSI for family and friends, free admission to other museums, free parking in Griffin MSI's garage and more! If you are equally passionate about our vision and want to be surrounded by a team of dynamic, smart and innovative people, the Griffin Museum of Science and Industry is the right place for you!
The Job: The Guest Engagement Representative (GER) is responsible for providing excellent customer service through all interactions with guests. GERs will perform various guest-facing operational functions in support of engaging and orienting Museum guests and help build fun and amazing Museum experiences for guests of all ages and interests.
This is a part-time position working onsite at the Museum 3-4 full days per week and is a union-represented position (AFSCME Council 31). Please note the role requires Tuesday availability and one weekend day availability as well as occasional evening availability for special events.
Responsibilities
  • Provide enthusiastic, efficient, and helpful customer service through friendly greeting, ushering, and escorting of guests through the building.
  • Promote museum exhibits and experiences and offer effective and creative solutions to issues and questions that may arise.
  • Deliver wayfinding and other guest services throughout the entire guest visit.
  • Key areas of support include ticketing operations, Giant Dome Theater (GDT), parking garage, coat check and other guest-related amenity services, Group Center, and opening and closing the museum for guest operations.
  • Collaborate with team members to provide a safe, inclusive, and positive environment for all guests.
  • Facilitate the welcoming of field trip groups through Group Center in a safe, effective, and efficient manner including onboarding and offboarding of field trip students.
  • Manage the field trip group lunchroom and related services, organizing and communicating group visit information.
  • Process visit registrations and provide administrative support for school field trips and other visitor groups for documentation and reporting requirements in an organized and thoughtful manner.
  • Build relationships with Museum members and guests to encourage repeat visits.
  • Participate in team meetings to create and discuss new sales tactics for memberships, multi-attraction passes and other upsell experiences.
  • Partner with Guest Experiences Team to ensure guest flow at tours and other experiences are being communicated to ensure efficient entry for guests.
  • Perform cashiering duties including ticket and membership sales, returns, and process all ticketing transactions on the Museum's ticketing system according to Museum policies and procedures; manage cash and credit card sales of tickets, memberships, multi-attraction passes, and/or special event entry in a timely manner.
  • Assist guests parking in the Museum garage and in the upkeep of the garage facilities by performing regular checks and inventories on hardware, garage equipment, and ticket stock.
  • Provide guest amenity services such as coat check, wheelchair and stroller rentals, lost and found, wayfinding, and support GER Certified Trainers with restocking materials.
  • Operate Giant Dome Theater film screenings in accordance with operational protocols.
  • Support GO leadership team and GER Certified Trainers with stanchion setup/take down.
  • Maintain department inventory of supplies and perform other museum show quality aspects of guest operations such as map restocking and ticket kiosk troubleshooting.
  • As experience and qualifications allow and in absence of GO leadership team and GER Certified Trainers, serve as lead in various operational positions including special events and support other GERs and leadership as designated by leadership.
  • Other duties as assigned.
Qualifications
  • High school diploma or GED and one (1) to three (3) years of related experience including customer-facing functions and experience in engaging with guests of all ages.
  • Associates degree or higher is a plus.
  • Must be able and willing to work weekends, holidays, and some evenings, and able to commit to a regular schedule.
  • Enthusiasm for science and education, and the ability to work in spaces with large crowds.
  • Consistent good attendance, timeliness, and guest readiness.
  • Good people/interpersonal skills for dealing with guests and staff; communicates professionally and proactively and is able to create an open dialogue to uncover guest expectations and unrealized needs.
  • Demonstrates strong customer service, problem-solving, and conflict-resolution skills.
  • Strong teamwork, collaboration, and listening skills.
  • Ability to project a positive attitude, flexibility, adaptability, and resilience required.
  • Capable of multitasking and prioritizing in a fast-paced environment.
  • Exceptional self-awareness and self regulation; strives for continual growth and improvement.
  • Knowledge of cash management principles and/or procedures.
  • Must be able to move large groups of people from place to place in a courteous and efficient manner.
  • Has the curiosity to learn Museum content and culture and is able to communicate that to guests in an engaging and inclusive way.
  • Proficient computer skills and knowledge; must be comfortable with learning and using new software and hardware (computer and hand-held devices) in support of ticketing and membership needs.
  • Language:
    • Ability to read and interpret documents such as training guides and procedure manuals.
    • Ability to speak effectively before groups of staff and guests of the organization.
  • Mathematical:
    • Ability to calculate figures and amounts such as percentages, area, circumference, and volume.
    • Ability to apply concepts of basic algebra and geometry.
  • Reasoning:
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    • Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
  • Physical:
    • While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and talk of hear.
    • Ability to perform various functions such as standing, sitting, walking/moving across uneven surfaces, climbing stairs, lifting, pushing, carrying, seeing in varying light conditions, fine finger dexterity, and participating in some physical activities.
    • The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl, and taste or smell.
    • The employee must occasionally lift and/or move up to 25 pounds, stand for up to 3 hours at a time, and move throughout the Museum campus.
    • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Work Environment:
    • The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions such as extreme cold or extreme heat; dissection of animal parts in science, and vibration.
    • The employee will perform duties in certain exhibit spaces with sensory characteristics such as moments of complete darkness or flashes of lights, moments of loud noises like loud booms, operating machinery, bells, ringing, and explosions.
    • The employee will perform duties in certain exhibit spaces that will have or may have content advisories such as military violence and war themes, Nazism, or feature human specimens and other medical content.

The hourly rate for this position is $18.00.
Benefit details can be viewed here: Part-time Benefits
Posting created on May 20th, 2026
Our Inclusion and Belonging Statement
The Griffin Museum of Science and Industry is committed to advancing diversity, equity, accessibility and inclusion across our workforce, experiences, and day-to-day operations. As Griffin MSI employees, we are each responsible for making the Museum a welcoming place externally for guests and internally for our colleagues within the scope of our roles.
Griffin MSI is an Equal Opportunity/Affirmative Action employer, which includes providing equal opportunity without regard to race, color, religion, gender, national origin, disability, or protected veteran status.

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