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Guest Relation Officer Jobs (NOW HIRING)

Vetter Senior Living

Guest Relations

Geneva, NE · On-site

We are seeking a friendly, professional, and customer-focused Guest Relations Officer to join our team. The ideal candidate will be responsible for ensuring guests receive a warm welcome ...

Vetter Senior Living

Guest Relations

Geneva, NE · On-site

We are seeking a friendly, professional, and customer-focused Guest Relations Officer to join our team. The ideal candidate will be responsible for ensuring guests receive a warm welcome ...

Compass Group

GUEST RELATIONS OFFICER

Purchase, NY · On-site

$29 - $30/hr

Salary: $29 - $30 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Rapport

GUEST RELATIONS OFFICER

Cortlandt Manor, NY · On-site

$29 - $30/hr

Salary: $29 - $30 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Compass Group

GUEST RELATIONS OFFICER

Manhattan, NY

$25 - $27/hr

Salary: $25 - $27 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Compass Group

GUEST RELATIONS OFFICER

New York, NY

$25 - $27/hr

Salary: $25 - $27 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Compass Group

GUEST RELATIONS OFFICER

Cortlandt Manor, NY · On-site

$29 - $30/hr

Salary: $29 - $30 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Compass Group

GUEST RELATIONS OFFICER

Manhattan, NY · On-site

$25 - $27/hr

Salary: $25 - $27 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Rapport

GUEST RELATIONS OFFICER

Manhattan, NY · On-site

$25 - $27/hr

Salary: $25 - $27 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Compass Group

GUEST RELATIONS OFFICER

Manhattan, NY · On-site

$25 - $27/hr

Salary: $25 - $27 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Rapport

GUEST RELATIONS OFFICER (part-time)

Manhattan, NY · On-site

$25 - $27/hr

Salary: $25 - $27 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Princess Cruises

Guest Services Officer

New York, NY · On-site

Guest Services Officer Department: Guest Svc Employment Type: Fixed Term Contract Location: GLOBAL ... Relations Manager informed at all times. * Maintain an accurate float and correctly settle ...

TOUCHETTE

Security Officer

Cahokia Heights, IL · On-site

$16 - $24/hr

Meets hospital mission objectives and fosters positive guest relation and courtesy between security ... Proven experience as security officer or guard. * Knowledge of legal guidelines for area security ...

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Guest Relation Officer information

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$16

How much do guest relation officer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for guest relation officer in the United States is $10.74, according to ZipRecruiter salary data. Most workers in this role earn between $8.17 and $14.90 per hour, depending on experience, location, and employer.

What is a guest relation officer?

Guest Relation Officers are hospitality professionals responsible for ensuring that guests have a positive and seamless experience at hotels, resorts, or similar establishments. They greet guests, handle inquiries and complaints, coordinate special requests, and provide information about the property and local attractions. Their role is pivotal in maintaining high standards of customer service, resolving issues promptly, and ensuring guest satisfaction throughout their stay.

How does a guest relation officer typically collaborate with other hotel departments to enhance guest experience?

As a Guest Relation Officer, you play a key role in coordinating with various hotel departments such as housekeeping, front office, food and beverage, and concierge services. You act as a communication bridge, relaying guest preferences, special requests, and feedback to the appropriate teams to ensure personalized service. Effective collaboration often involves attending daily briefings, updating guest profiles, and following up on service recovery actions. Building strong interdepartmental relationships is essential for anticipating guest needs and resolving issues promptly, which leads to higher guest satisfaction.

What are the key skills and qualifications needed to thrive as a guest relation officer, and why are they important?

To thrive as a Guest Relation Officer, you need strong interpersonal skills, customer service expertise, and often a diploma or degree in hospitality management or a related field. Familiarity with property management systems (PMS), reservation software, and proficiency in multiple languages can be advantageous. Exceptional communication, problem-solving abilities, and a welcoming demeanor help you stand out in this role. These skills ensure guests have a positive experience, which enhances the reputation and success of the hospitality establishment.

What is the difference between Guest Relation Officer vs Front Desk Agent?

AspectGuest Relation OfficerFront Desk Agent
CredentialsHigh school diploma; hospitality certificationsHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, luxury establishmentsHotels, motels, hospitality venues
Primary ResponsibilitiesGuest engagement, feedback, personalized serviceCheck-in/out, reservations, guest inquiries
Employer & Industry UsageHotels, resorts, hospitality industryHotels, inns, hospitality sector

While both roles involve guest interaction, a Guest Relation Officer focuses on enhancing guest experience and building relationships, whereas a Front Desk Agent handles check-ins, reservations, and administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

Is guest relation officer a stressful job?

A guest relation officer's job can be stressful due to handling customer complaints, managing multiple tasks, and maintaining high service standards. The role often requires strong communication skills, patience, and the ability to work in fast-paced environments, which can contribute to job-related stress.
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Guest Relation Officer jobs near you
Infographic showing various Guest Relation Officer job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $22,333 per year, or $10.7 per hour.

Guest Relation Officer

Constance Hospitality Management

Carter Lake, IA • On-site

Full-time

Posted 13 days ago

Key responsibilities

  • Organize and manage guest reservations, arrivals, requests, in-house stays, and departures.

  • Follow up on guest issues, handle customer requests quickly and effectively, and ensure all guest details are accurately recorded and updated.

  • Monitor guest comments, compile reports, analyze feedback for management, and prepare correspondence such as compliments letters.

Job description

Company Description

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

Job Description
  1. Guest satisfaction
  • To ensure materials is in place for reservation, arrivals, in house stay, request, and departure.
  • To organize guest's reservation, arrivals, requests, in house stay, and departures.
  • To follow up on guests issues.
  • To ensure all customers requests are handling quickly and effectively.
  • Check registration cards to ensure that all details necessary have been recorded.
  • Update all existing and new guests' history files as and when new information arrives.
  • Monitor Guest comments cards and compile and distribute monthly guest comments.
  • Perform analysis of guest's comments for management on a monthly basis.
  • Compile and affect mailing lists when required by hotel.
  • Prepare and send all compliments letters in reply to guests who have filled in the comments cards.
  • Keep any records required for back up and future reference.
  • Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action. As advised by Guest Relation supervisor.
  • The Guest Relations Hostess should make a very good first impression. Indeed, she/he should be a smiling, welcoming and warm person. He/she shouldn't forget that she/he represents the first contact with guests and we have just one chance to do a first good impression.
  • To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensures all rooms are assigned two days in advance to guest arrival.
  • To organize on a weekly basis the invitation for the Management cocktail.
  • To keep up to date the Hotel golden book by asking High Profile guest to sign it.
  1. Hotel Visit:
  • To participate in all hotels visit when required.
  • To participate in all Eductours when required.
  • To coordinate with housekeeping, front desk and villas the visit for the day. As well as all other departments that might involve.
  1. Communication:
  • To look after the guest history by maintaining a system that keep record of preferences, comments and special needs.
  1. Environmental Awareness:
  • To comply with all company and local laws regarding, Fire, Health and Safety procedure.
  • To participate in any training sessions of the aforementioned.
  • To report and follow up any defects with equipment within the work environment.
Qualifications

Qualification:

  • Middle or Secondary Education + Additional  training or certificates in the relevant field.

Experience.

  • A minimum of 1 year of experience in hotel industry.
  • Proven experience working in a top luxury resorts.

Technical skills:

  • Must have the ability to relate professionally to all levels of staff, guests, clients and VIP'S
  • Strong communication, written and interpersonal skills. 
  • Be diplomatic.
  • telephone skills
  • Fluency in English and another language, written and verbal communication.
  • Knowledge of a third language is a plus.
Additional Information

WORK WITH CONSTANCE

Join a team where well-being, career development, and collaboration are at the heart of everything we do.

  • We believe in continuous learning and growth to help our teams achieve their full potential.
  • A strong family spirit is part of our identity, we support and care for one another.
  • We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
  • Our passion for luxury hospitality is reflected in every detail of the guest experience.
  • We are committed to environmental and societal contributions, integrating sustainability into everything we do.

We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

Be part of a company that values people, innovation, and excellence.

Apply