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Experience Concierge Jobs (NOW HIRING)

CityVet

Client Experience Concierge

Saint Johns, FL

$14.50 - $18.75/hr

The Client Experience Concierge is the friendly point of contact for clients in the hospital during appointments, drop off/pick up and visitation times. RESPONSIBILITIES & DUTIES * Focus on the guest ...

CityVet

Client Experience Concierge

Jacksonville, FL · On-site

$14.25 - $18.50/hr

The Client Experience Concierge is the friendly point of contact for clients in the hospital during appointments, drop off/pick up and visitation times. RESPONSIBILITIES & DUTIES * Focus on the guest ...

CityVet

Client Experience Concierge

Saint Johns, FL

$14.50 - $18.75/hr

The Client Experience Concierge is the friendly point of contact for clients in the hospital during appointments, drop off/pick up and visitation times. RESPONSIBILITIES & DUTIES * Focus on the guest ...

CityVet

Client Experience Concierge

Jacksonville, FL · On-site

$14.25 - $18.50/hr

The Client Experience Concierge is the friendly point of contact for clients in the hospital during appointments, drop off/pick up and visitation times. RESPONSIBILITIES & DUTIES * Focus on the guest ...

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Experience Concierge information

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How much do experience concierge jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for experience concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is an Experience Concierge?

An Experience Concierge is a hospitality professional who curates personalized experiences and services for guests at hotels, resorts, or luxury venues. Their role goes beyond traditional concierge tasks by focusing on creating memorable and unique experiences tailored to each guest’s interests, such as arranging exclusive tours, restaurant reservations, or special events. They act as a point of contact for guests, ensuring their needs are met and their stay is exceptional. Excellent communication, organizational skills, and local knowledge are essential for this role.

What are the key skills and qualifications needed to thrive as an Experience Concierge, and why are they important?

To thrive as an Experience Concierge, you need exceptional customer service skills, in-depth knowledge of local attractions and events, and often a background in hospitality or tourism. Familiarity with reservation systems, customer relationship management (CRM) software, and communication platforms is typically required. Outstanding interpersonal skills, attention to detail, and problem-solving abilities help create memorable and personalized guest experiences. These skills ensure guests receive tailored recommendations and seamless service, which enhances satisfaction and drives repeat business.

How does an Experience Concierge typically collaborate with other departments to enhance guest satisfaction?

An Experience Concierge works closely with various departments such as housekeeping, food and beverage, and event planning to ensure that each guest receives a personalized and seamless experience. This role often involves coordinating special requests, communicating guest preferences, and following up on service delivery. Effective collaboration ensures that all aspects of a guest's stay are anticipated and executed smoothly, which is crucial for exceeding expectations and fostering repeat business. Regular team meetings and open communication channels are key practices in this collaborative environment.

What is the difference between Experience Concierge vs Event Coordinator?

AspectExperience ConciergeEvent Coordinator
Required CredentialsCustomer service skills, hospitality experience, sometimes certifications in guest servicesEvent planning certifications, organizational skills, sometimes hospitality background
Work EnvironmentLuxury hotels, resorts, high-end venues, corporate hospitalityEvent venues, conference centers, hotels, outdoor locations
Employer & Industry UsageLuxury hospitality, travel, corporate eventsEvent planning companies, hotels, corporate clients

Experience Concierges focus on providing personalized guest services, ensuring a memorable experience in hospitality settings. Event Coordinators plan and execute events, managing logistics and vendors. While both roles require excellent customer service and organizational skills, Experience Concierges emphasize guest satisfaction, whereas Event Coordinators focus on event execution and planning.

More about Experience Concierge jobs
What cities are hiring for Experience Concierge jobs? Cities with the most Experience Concierge job openings:
What states have the most Experience Concierge jobs? States with the most job openings for Experience Concierge jobs include:
What job categories do people searching Experience Concierge jobs look for? The top searched job categories for Experience Concierge jobs are:
Experience Concierge jobs near you
Infographic showing various Experience Concierge job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,689 per year, or $18.1 per hour.
Experience Concierge | Patient Experience

Experience Concierge | Patient Experience

Memorial Hospital of Union County

Marysville, OH • On-site

$14.25 - $18.50/hr

Full-time

PTO

Posted 14 days ago

Memorial Health rating

6.9

Company rating: 6.9 out of 10

Based on 169 frontline employees who took The Breakroom Quiz

452nd of 870 rated healthcare providers

Job description

What You'll Do:

  • Reporting to the Director of Patient Experience, the Experience Concierge will provide a friendly and appropriate greeting and farewell to all people entering and leaving Memorial Health's hospital facilities.  While always demonstrating a strong representation of Memorial Health through attitude, actions, and words, the Experience Concierge will extend an open and welcoming approach that encourages guests to ask questions or request assistance. 
  • When responding to requests, the experience concierge will exude enthusiasm while applying quick thinking and resourcefulness in providing proactive assistance to a variety of needs. The Concierge can also serve as a health system navigator, connecting patients with needed services and local resources in a streamlined manner. Recognizes opportunities to steer individuals in need of ongoing care toward Memorial services.
  • Receives patient concerns and complaints and provides resolution for readily resolved issues and escalation for more in-depth issues.  Documents complaints received and action taken. 
  • Develops and maintains a comprehensive knowledge of Memorial Health's scope of providers, services, and locations. 
  • Applies and refines proactive and patient-inspired processes to ensure streamlined approach to providing guest assistance. Always seeks new ways to improve the experience for guests entering and departing.

Qualifications

  • High School diploma.  Hospitality or service industry experience preferred.

Shift

Rotating between 1st and 2nd shift

Hours
Full-Time

Why Join Us:

  • Supportive work environment that values collaboration, innovation, and professional growth.
  • Vacation 
  • Sick Leave
  • 11 Paid Holidays 
  • Personal Day
  • Free membership to our employee wellness center
  • Competitive salary and benefits package
  • Tuition Reimbursement
  • Kidzlink Discounted Daycare Services
  • Employee Recognition
  • Free Parking
  • Chance to make a meaningful impact on the lives of patients and families in our community

Location:

  • Approx. 25 minutes away from Dublin, OH
  • Approx. 30 minutes away from Hillard, OH
  • Approx. 30 minutes away from Delaware, OH
  • Approx. 30 minutes away from Powell, OH

It is our commitment to inclusivity and diversity and our ongoing determination to provide a welcoming and inclusive environment for all staff and guests of the Hospital, regardless of age, color, disability, gender, gender expression or gender identity, genetic information, national origin, race, religion, sexual orientation, or veteran status.  For any questions or needed accommodations, please contact Memorial Health Human Resources at 937.578.2701. 

We look forward to seeing your application!

What Memorial Health employees say

Pay

Benefits

Hours and flexibility

Workplace

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