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Experience Concierge Jobs in Colorado (NOW HIRING)

Marriott

Member Experience Concierge

Aspen, CO

$18.75 - $24.25/hr

Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None MIRJ At Marriott International, we are dedicated ...

Marriott

Member Experience Concierge

Vail, CO · On-site

$17.75 - $23/hr

Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None MIRJ At Marriott International, we are dedicated ...

Workplace Resource

Concierge

Denver, CO · On-site

$24 - $26/hr

Workplace Resource, creating experiences by design, is seeking an experienced Concierge to join their team!WHAT WE DO Workplace Resource is a trusted partner for innovative interior design solutions.

ClubCorp

Concierge

Carbondale, CO · On-site

$16 - $20/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

Invited Clubs

Concierge

Carbondale, CO · On-site

$16.50 - $21.50/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

Auberge Collection

Concierge

Telluride, CO · On-site

$22 - $24/hr

The Concierge will be responsible for assisting guests with various inquiries, making reservations ... Previous experience in a customer service role, preferably in a hotel or hospitality environment

Auberge Collection

Concierge

Telluride, CO · On-site

$22 - $24/hr

The Concierge will be responsible for assisting guests with various inquiries, making reservations ... Previous experience in a customer service role, preferably in a hotel or hospitality environment

Modena Cherry Creek

Concierge

Denver, CO · On-site

$15.75 - $20.25/hr

) Concierge Love to make a difference in the lives of seniors? At Solera Senior Living, we are guided ... Previous customer service or receptionist experience preferred * Strong interpersonal and ...

Modena Cherry Creek

Concierge

Denver, CO

$15.75 - $20.25/hr

Concierge Love to make a difference in the lives of seniors? At Solera Senior Living, we are guided ... Previous customer service or receptionist experience preferred * Strong interpersonal and ...

Stratton Amenities

Corporate Concierge

Denver, CO · On-site

$56K - $60K/yr

Previous experience in concierge, hospitality, hotel, frontdesk, receptionist, customer service, or office administration rolespreferred. * Excellent communication and interpersonal skills.

White Elephant Aspen

Concierge

Aspen, CO · On-site

$24/hr

Prior experience as a Concierge or Guest Services professional, preferably in a luxury, seasonal, or resort environment * Strong knowledge of Aspen and the Roaring Fork Valley , including dining ...

The 1916 Company

Rolex Concierge

Denver, CO · On-site

$22/hr

Key Responsibilities Client Experience & Hospitality * Greeting clients warmly, offering ... The Concierge is an integral part of the luxury retail experience, ensuring each client interaction ...

Sunriseseniorliving

Concierge

Broomfield, CO · On-site

$15.50 - $20.25/hr

As a Concierge, you create the first impression of Sunrise-welcoming residents, families, and visitors while ensuring a warm, safe, and organized community experience.What You'll Do: Greet visitors ...

Sunriseseniorliving

Concierge

Fort Collins, CO · On-site

$15.25 - $19.75/hr

As a Concierge, you create the first impression of Sunrise-welcoming residents, families, and visitors while ensuring a warm, safe, and organized community experience. What You'll Do: Greet visitors ...

Sunriseseniorliving

Concierge

Broomfield, CO

$15.50 - $20.25/hr

As a Concierge, you create the first impression of Sunrise-welcoming residents, families, and visitors while ensuring a warm, safe, and organized community experience. What You'll Do: Greet visitors ...

Sunriseseniorliving

Concierge

Boulder, CO · On-site

$16 - $20.75/hr

As a Concierge, you create the first impression of Sunrise-welcoming residents, families, and visitors while ensuring a warm, safe, and organized community experience.What You'll Do: Greet visitors ...

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Experience Concierge information

What is an experience concierge?

An Experience Concierge is a hospitality professional who curates personalized experiences and services for guests at hotels, resorts, or luxury venues. Their role goes beyond traditional concierge tasks by focusing on creating memorable and unique experiences tailored to each guest’s interests, such as arranging exclusive tours, restaurant reservations, or special events. They act as a point of contact for guests, ensuring their needs are met and their stay is exceptional. Excellent communication, organizational skills, and local knowledge are essential for this role.

What are the key skills and qualifications needed to thrive as an experience concierge?

To thrive as an Experience Concierge, you need exceptional customer service skills, in-depth knowledge of local attractions and events, and often a background in hospitality or tourism. Familiarity with reservation systems, customer relationship management (CRM) software, and communication platforms is typically required. Outstanding interpersonal skills, attention to detail, and problem-solving abilities help create memorable and personalized guest experiences. These skills ensure guests receive tailored recommendations and seamless service, which enhances satisfaction and drives repeat business.

How does an experience concierge typically collaborate with other departments to enhance guest satisfaction?

An Experience Concierge works closely with various departments such as housekeeping, food and beverage, and event planning to ensure that each guest receives a personalized and seamless experience. This role often involves coordinating special requests, communicating guest preferences, and following up on service delivery. Effective collaboration ensures that all aspects of a guest's stay are anticipated and executed smoothly, which is crucial for exceeding expectations and fostering repeat business. Regular team meetings and open communication channels are key practices in this collaborative environment.

What is the difference between Experience Concierge vs Event Coordinator?

AspectExperience ConciergeEvent Coordinator
Required CredentialsCustomer service skills, hospitality experience, sometimes certifications in guest servicesEvent planning certifications, organizational skills, sometimes hospitality background
Work EnvironmentLuxury hotels, resorts, high-end venues, corporate hospitalityEvent venues, conference centers, hotels, outdoor locations
Employer & Industry UsageLuxury hospitality, travel, corporate eventsEvent planning companies, hotels, corporate clients

Experience Concierges focus on providing personalized guest services, ensuring a memorable experience in hospitality settings. Event Coordinators plan and execute events, managing logistics and vendors. While both roles require excellent customer service and organizational skills, Experience Concierges emphasize guest satisfaction, whereas Event Coordinators focus on event execution and planning.

Do experience concierges make good money?

Experience concierges typically earn an hourly wage or salary that varies based on location, experience, and employer. According to industry data, the median annual salary ranges from $25,000 to $50,000, with higher earnings possible for those with specialized skills or working in luxury settings. Tips and bonuses can also supplement income in this customer service-focused role.

What experience do you need to be an Experience Concierge?

To be an Experience Concierge, candidates typically need previous customer service or hospitality experience, strong communication skills, and familiarity with event planning or local attractions. Some roles may require knowledge of specific software or tools used to manage bookings and guest preferences.

What are popular job titles related to Experience Concierge jobs in Colorado?

For Experience Concierge jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Experience Concierge jobs in Colorado look for?

The top searched job categories for Experience Concierge jobs in Colorado are:

Experience Concierge jobs near you

Member Experience Concierge

Marriott

Aspen, CO

$18.75 - $24.25/hr

Full-time

Re-posted 5 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,187 frontline employees who took The Breakroom Quiz

54th of 107 rated hotels

Job description

POSITION SUMMARY

Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity orders, and handle any other member arrival requests. Review and log preferences/traces in computer system. Contact members for pre-departure calls. Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties. Respond to requests for visitor information, special arrangements, activities or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from members/guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with reservation services. Assist with Bell/valet services for owners when requesting their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in computer system and logbooks.

Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all members and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

MIRJ

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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