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Guest Experience Manager Jobs (NOW HIRING)

clubquarters

Guest Experience Manager

New York, NY

$19.75 - $22.50/hr

Guest Experience Manager We are looking for an enthusiastic and energetic Guest Experience Manager to join our team. As a Guest Experience Manager, you will be connecting with our guests and crafting ...

Club Quarters

Guest Experience Manager

New York, NY · On-site

$19.75 - $22.50/hr

Club Quarters Application- US Guest Experience Manager We are looking for an enthusiastic and energetic Guest Experience Manager to join our team. As a Guest Experience Manager, you will be ...

clubquarters

Guest Experience Manager

New York, NY

$32/hr

Guest Experience Manager We are looking for an enthusiastic and energetic Guest Experience Manager to join our team. As a Guest Experience Manager, you will be connecting with our guests and crafting ...

Club Quarters

Guest Experience Manager

New York, NY · On-site

$32/hr

Guest Experience Manager We are looking for an enthusiastic and energetic Guest Experience Manager to join our team. As a Guest Experience Manager, you will be connecting with our guests and crafting ...

Impact Kitchen

Guest Experience Manager

New York, NY · On-site

$70K - $90K/yr

GUEST EXPERIENCE MANAGER As a Guest Experience Manager (GEM) at Impact Kitchen you set the hospitality standard high and are passionate to ensure guests enjoy their experience. Responsible for ...

SSA Group

Guest Experience Manager

Rochester, NY · On-site

$62K - $67K/yr

Guest Experience Manager Reports to: General Manager The Guest Experience Manager is responsible for delivering 452 hospitality while driving growth through outstanding guest service and operational ...

AccorHotel

Guest Experience Manager

New York, NY · On-site

$90K/yr

At Faena New York, the Guest Experience Manager serves as a key leader in delivering a transcendent guest journey-curating personalized, meaningful experiences that embody the Faena spirit of art ...

ssagroup

Guest Experience Manager

New York, NY · On-site

$19.75 - $22.50/hr

Guest Experience Manager Reports to: General Manager The Guest Experience Manager is responsible for delivering 452 hospitality while driving growth through outstanding guest service and operational ...

ssagroup

Guest Experience Manager

New York, NY

$19.75 - $22.50/hr

Guest Experience Manager Reports to: General Manager The Guest Experience Manager is responsible for delivering 452 hospitality while driving growth through outstanding guest service and operational ...

Sage Hospitality

Guest Experience Manager

Denver, CO

$66K - $70K/yr

Oversees and manages the guest experience for arriving, departing and in-house guests and VIP's as determined by the hotel by ensuring accurate and timely information and services. Responds to ...

Wildflower Farms

Guest Experience Manager

Gardiner, NY

$17.25 - $19.50/hr

The Guest Experience Manager plays a pivotal role in shaping the guest experience at Wildflower Farms, setting the tone for both guests and team members alike. This position leads the Guest ...

NAYA New York

Guest Experience Manager

Manhattan, NY

$80K - $90K/yr

The Guest Experience Manager is responsible for leading NAYA's day-to-day guest support operations across all channels, including digital, in-store, and post-visit feedback. This role goes beyond ...

BOOKVI

Guest Experience Manager

Palm Springs, CA · Remote

$45K/yr

REMOTE | Guest Experience & Reservations Manager (Guesty PMS Power User Required) Must currently work in the short term rental industry. Company: Boutique Luxury Hospitality & Travel Brand Location:

BOOKVI

Guest Experience Manager

Boston, MA · Remote

$45K/yr

REMOTE | Guest Experience & Reservations Manager (Guesty PMS Power User Required) Must currently work in the short term rental industry. Company: Boutique Luxury Hospitality & Travel Brand Location:

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Guest Experience Manager information

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How much do guest experience manager jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for guest experience manager in the United States is $19.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $19.71 per hour, depending on experience, location, and employer.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

How does a Guest Experience Manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What Is a Guest Experience Manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What are the key skills and qualifications needed to thrive as a Guest Experience Manager, and why are they important?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

What does a Guest Experience Manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.
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Guest Experience Manager jobs near you
Guest Experience Manager

Guest Experience Manager

Hersha Hospitality Management LP

Pittsburgh, PA

$17.50 - $20/hr

Full-time

Posted 18 days ago

Job description

Opportunity:  Guest Experience Manager

Generates and provides an upscale and authentic experience for guests while maintaining consistent communication with the operations team. Supplies guests with relevant information and ensures all requests are met according to established brand standards. 

Potential Career Path   

Front Desk Supervisor – Front Office Manager


Position Requirements

  • Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
  • Manage the resolution process for all guest complaints and service recovery.
  • Point of contact for escalated complaints.
  • Manage Loyalty program, including delivering amenities to members at arrival.
  • Point of contact for all groups and meetings.
  • Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
  • Work to continually improve Guest Voice scores through establishing good rapport with clients and being readily available for guests during conferences.
  • Register and assign VIP guests to hotel rooms.
  • Make and confirm reservations and respond to guest requests in a timely manner.
  • Be fully aware of guest satisfaction scores and work primarily toward increasing overall guest satisfaction and respond to all outlets in a timely fashion. 
  • Coordinate multiple events per year that follow sustainability guidelines and practices related to HHM’s EarthView program. 
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Five years of previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and will include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It


HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Hersha Hospitality Management logo

About Hersha Hospitality Management

Sourced by ZipRecruiter

Hersha Hospitality Management (HHM) is a well-established firm located in Harrisburg, PA, US, which operates in the hospitality industry. The company, hosted at hhmhospitality.com, is a dynamic and growing organization largely involved in a variety of hospitality-related services. Of these, their most prominent operations revolve around managing and investing in high quality hotels in urban gateway markets and regional destinations. Carving out a history of success since its inception, HHM is committed to excellence and creating value in all they do.

Industry

Traveler accommodation

Company size

501 - 1,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

1984

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