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Guest Experience Manager Jobs (NOW HIRING)

HOUSTONIAN CAMPUS LLC

Guest Experience Manager

Houston, TX · On-site

$17.25 - $19.50/hr

JOB SUMMARY The Guest Experience Manager is responsible for overseeing the delivery of exceptional guest service at Trellis Spa, ensuring a seamless, personalized, and memorable guest journey. This ...

EOS Hospitality

Guest Experience Manager

Marathon, FL · On-site

$17.75 - $20.25/hr

Perform Manager-on-Duty (MOD) responsibilities as assigned. Qualifications * Minimum of 3-5 years of hotel or resort Front Office leadership experience. * Previous Concierge or guest experience ...

Villatel

Guest Experience Manager

Davenport, FL · On-site

$16 - $18.25/hr

A DAY IN THE LIFE OF OUR GUEST EXPERIENCE MANAGER A call comes in before 7:30 AM - a guest locked out, with a group arriving behind them in an hour. Your Specialist is already on the line, pulling up ...

Villatel

Guest Experience Manager

Davenport, FL · On-site

$16 - $18.25/hr

A DAY IN THE LIFE OF OUR GUEST EXPERIENCE MANAGER A call comes in before 7:30 AM - a guest locked out, with a group arriving behind them in an hour. Your Specialist is already on the line, pulling up ...

Bolt Farm Treehouse

Guest Experience Manager

Whitwell, TN · On-site

$80K - $100K/yr

Experience using CRM, guest messaging, and guest feedback tools to improve service delivery, guest satisfaction, and repeat business Nice to Have * Experience with highly personalized service ...

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How much do guest experience manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for guest experience manager in the United States is $19.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $19.71 per hour, depending on experience, location, and employer.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.
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Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,566 per year, or $19.5 per hour.

Guest Experience Manager

Grand Bohemian Mountain Brook

Birmingham, AL

$16.75 - $19.25/hr

Full-time

Posted 17 days ago

Job description

Property Description

Nestled in the heart of the upscale Mountain Brook community just outside Birmingham, Alabama, Grand Bohemian Mountain Brook is an award-worthy luxury boutique hotel where artistic expression meets Southern hospitality.

This distinctive AAA Four Diamond property blends curated art, inspired design, and memorable guest experiences - from our renowned Poseidon Spa and vibrant rooftop restaurant and bar to interactive wine-blending and cooking classes that showcase farm-to-table culinary excellence.

With elegant guest rooms and suites, thoughtfully designed event spaces, and a celebrated art gallery featuring works by local and international artists, we offer more than a stay - we offer a lifestyle. Join our team and help deliver unforgettable moments in a setting that celebrates creativity, culture, and genuine service.

Overview

The Guest Experience Manager is responsible for overseeing Gallery/Experience Lounge and creating engaging experiences that enhance guest satisfaction, drive revenue, and support the overall positioning of the hotel as a destination. 

ResponsibilitiesThis position oversees daily operations, programming, special events, seasonal activations, and the overall guest experience associated with The Gathering while ensuring exceptional guest service and operational excellence. The Guest Experience Manager will develop, coordinate, and execute a diverse portfolio of experiential programming designed to enhance guest engagement, foster meaningful connections, support the hotel's brand positioning, and create memorable experiences for guests of all ages. The position is responsible for delivering dynamic, year-round offerings that evolve throughout the day and seasonally while driving guest satisfaction, community engagement, and incremental revenue opportunities. The position effectively handles guest needs and manages staff while maintaining efficient operations. The Guest Experience Manager participates in guest satisfaction initiatives, revenue generation, operational effectiveness, and profit maximization while ensuring all experiences align with the hotel's service standards and brand vision. The Guest Experience Manager will establish and maintain relationships with local businesses, artisans, entertainers, vendors, and community organizations to enhance the guest experience through strategic partnerships and innovative programming. The position is responsible for managing budgets, maintaining inventories, coordinating promotional efforts, supervising staff, evaluating program effectiveness, and ensuring all experiences contribute to guest loyalty, repeat visitation, and the overall success of Gallery/Experience Lounge. Additionally, the Guest Experience Manager will oversee inventory management of gallery displays, artwork, decorative assets, seasonal decor, experiential programming materials, furnishings, operating supplies, and guest experience equipment associated with Gallery/Experience Lounge. This position is department head bonus eligible. QUALIFICATIONS Bachelor's Degree in Hospitality Management, Recreation, Tourism, Marketing, Event Management, Business Administration, or related field; or equivalent experience. Minimum three (3) years management experience in hospitality, recreation, guest experiences, entertainment, events, lifestyle programming, or related field.Qualifications

QUALIFICATIONS

Bachelor's Degree in Hospitality Management, Recreation, Tourism, Marketing, Event Management, Business Administration, or related field; or equivalent experience. Minimum three (3) years management experience in hospitality, recreation, guest experiences, entertainment, events, lifestyle programming, or related field

Employment Type: FULL_TIME

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