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Guest Experience Assistant Manager

La Plata, MD · On-site

$22.50 - $27.75/hr

Guest Experience Assistant Manager - Dash In Location: 6670 Crain Hwy, La Plata, MD Pay: $22.50 - $27.75/hr. Position Type: Full-time | Benefits Eligible Schedule: Includes nights, weekends, holidays ...

Dash In

Guest Experience Assistant Manager

La Plata, MD · On-site

$22.50 - $27.75/hr

Guest Experience Assistant Manager - Dash In Location: 6670 Crain Hwy, La Plata, MD Pay: $22.50 - $27.75/hr. Position Type: Full-time | Benefits Eligible Schedule: Includes nights, weekends, holidays ...

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How much do guest experience assistant jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for guest experience assistant in the United States is $18.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.67 per hour, depending on experience, location, and employer.

What is a Guest Experience Assistant?

A Guest Experience Assistant is a hospitality professional responsible for ensuring that visitors have a positive and memorable experience at a hotel, resort, event venue, or similar establishment. Their duties often include greeting guests, handling inquiries, providing information about services, resolving concerns, and sometimes assisting with check-ins or bookings. They act as the first point of contact and are key to creating a welcoming atmosphere. Guest Experience Assistants must possess excellent communication and problem-solving skills to anticipate and meet guests' needs. Their role is crucial in maintaining high customer satisfaction and loyalty.

What are some common challenges faced by Guest Experience Assistants, and how can they be managed effectively?

Guest Experience Assistants often encounter challenges such as handling high volumes of guest inquiries, quickly resolving complaints, and adapting to rapidly changing situations. Success in this role requires strong communication skills, patience, and the ability to stay calm under pressure. Building a thorough knowledge of company policies and services, as well as practicing empathy and active listening, can greatly help in providing outstanding support even during busy or stressful periods.

What are the key skills and qualifications needed to thrive as a Guest Experience Assistant, and why are they important?

To thrive as a Guest Experience Assistant, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation systems, property management software, and point-of-sale (POS) systems is often required. Outstanding interpersonal communication, problem-solving abilities, and a positive attitude make someone stand out in this role. These skills ensure that guests have a seamless, enjoyable experience and promote positive feedback and repeat business.
What cities are hiring for Guest Experience Assistant jobs? Cities with the most Guest Experience Assistant job openings:
What are the most commonly searched types of Guest Experience jobs? The most popular types of Guest Experience jobs are:
What states have the most Guest Experience Assistant jobs? States with the most job openings for Guest Experience Assistant jobs include:
Guest Experience Assistant jobs near you

Guest Experience Assistant

Zeke's Landing & Marina

Orange Beach, AL • On-site

$18/hr

Full-time

Medical, Vision

Posted 27 days ago

Job description

Benefits:
  • Competitive salary
  • Employee discounts
  • Health insurance
  • Vision insurance
  • Bonus based on performance

Guest Experience Assistant Director Job Description
Position Title: Guest Experience Assistant Director
Overview
The Assistant works closely with the Director to build and operate the Guest Experience department from the ground up. This role is a direct extension of the Director and helps lead daily execution of department initiatives, guest service standards, and revenue-driving programs.
The Guest Experience Assistant plays an active role in supporting the departments core projects, including:
Hook & Cook guest coordination
Guest photo sales opportunities
Supporting charter bookings and guest navigation
Sales initiatives and performance tracking (data collection)
The Assistant is expected to take ownership of responsibilities alongside the Director while remaining under the Directors leadership and direction. This role also supports and helps guide the Ambassador team.
Core Responsibilities
Administrative Support & Department Organization
Support the Director with implementing Guest Experience initiatives, systems, and standards as the department is developed.
Help design and execute on-site programs and drive revenue.
Assist with guest communication and consistent daily execution of department priorities.
Identify, document, and communicate weaknesses in the guest experience, and recommend solutions.
Revenue Support & Sales Strategy
Support the Director with sales strategy and revenue growth for Guest Experience programs and seasonal initiatives.
Assist with tracking performance, guest feedback, and sales.
Guest Service & Daily Operations
Serve as a highly visible, guest-facing presence during operating hours.
Assist with Guest Experience sales interactions.
Leadership & Team Coverage
Serve as the acting Guest Experience lead when the Director is not on-site, supporting daily decision-making, guest issue resolution, and operational execution.
Support Ambassadors by reinforcing service standards, assisting with guest needs, and stepping into coverage during peak periods, call-outs, or volume spikes.
Maintain clear communication with the Director and leadership regarding coverage needs, priorities, and operational updates.
Training & Standards
Support onboarding and training by reinforcing professionalism, hospitality, and Zekes Landing brand standards. Help ensure consistency in guest experience across all touchpoints.
Compensation
Competitive Salary, based on experience
Tip-eligible position.
This position may be eligible for sales goal bonus opportunities, based on performance and department goals, as determined by leadership.
Reports To: Guest Experience Director,
Marina General Manager, Restaurant Operations Manager
Location: Zekes Marina Orange Beach, AL