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Guest Experience Assistant Jobs (NOW HIRING)

LM Service LLC

Guest Experience Supervisor

Saint Louis, MO · On-site

$17.50 - $20/hr

Guest Experience Supervisor St Louis Aquarium at Union Station - St Louis, MO * Assist in the implementation of the operating policies and procedures for the Guest Experience Department. * In ...

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How much do guest experience assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for guest experience assistant in the United States is $18.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.67 per hour, depending on experience, location, and employer.

Is guest relations a stressful job?

Guest Experience Assistants often work in fast-paced environments that require strong communication and problem-solving skills, which can lead to stress, especially during busy periods or handling difficult guests. However, many find the role rewarding and manageable with good organization and a positive attitude.

What is a guest experience assistant?

A Guest Experience Assistant is a hospitality professional responsible for ensuring that visitors have a positive and memorable experience at a hotel, resort, event venue, or similar establishment. Their duties often include greeting guests, handling inquiries, providing information about services, resolving concerns, and sometimes assisting with check-ins or bookings. They act as the first point of contact and are key to creating a welcoming atmosphere. Guest Experience Assistants must possess excellent communication and problem-solving skills to anticipate and meet guests' needs. Their role is crucial in maintaining high customer satisfaction and loyalty.

What are some common challenges faced by guest experience assistants, and how can they be managed effectively?

Guest Experience Assistants often encounter challenges such as handling high volumes of guest inquiries, quickly resolving complaints, and adapting to rapidly changing situations. Success in this role requires strong communication skills, patience, and the ability to stay calm under pressure. Building a thorough knowledge of company policies and services, as well as practicing empathy and active listening, can greatly help in providing outstanding support even during busy or stressful periods.

What are the key skills and qualifications needed to thrive as a guest experience assistant?

To thrive as a Guest Experience Assistant, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation systems, property management software, and point-of-sale (POS) systems is often required. Outstanding interpersonal communication, problem-solving abilities, and a positive attitude make someone stand out in this role. These skills ensure that guests have a seamless, enjoyable experience and promote positive feedback and repeat business.
What cities are hiring for Guest Experience Assistant jobs? Cities with the most Guest Experience Assistant job openings:
What are the most commonly searched types of Guest Experience jobs? The most popular types of Guest Experience jobs are:
What states have the most Guest Experience Assistant jobs? States with the most job openings for Guest Experience Assistant jobs include:
Guest Experience Assistant jobs near you

Guest Experience Assistant General Manager

Dash In

Newark, DE • On-site

$25.50 - $31.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Dash In rating

7.2

Company rating: 7.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Description
Guest Experience Assistant Manager - Dash In
Location: 1110 S College Ave, Newark, DE
Status: Full-time 30-40 hours per week, benefits eligible
Schedule: 24/7 retail environment (days, nights, weekends, overnights)
Join Dash In as our Guest Experience Assistant Manager! Dash In is proud to be Great Place to Work Certified™ and part of the Wills Group family of brands. We believe in putting people first and investing in growth, leadership, and long-term success.
As a leading convenience brand operating more than 60 locations, Dash In delivers fuel, fresh food, convenience retail, and car wash services in a fast-paced 24/7 environment. We are committed to creating a welcoming, efficient, and service-focused experience for every guest.
What you'll do
As the Guest Experience Assistant Manager, you'll lead the Front of House (FOH) team and partner with the General Manager to ensure strong daily execution and exceptional service delivery.
  • Team Management: Assist in hiring, training, coaching, and developing a high-performing retail team.
  • Inventory Management: Oversee product ordering to drive sales while minimizing loss and shrink.
  • Brand Standards: Maintain a clean, safe, and guest-focused environment.
  • Operational Leadership: Support 24/7 retail execution and act as Store Manager when needed.
  • Communication: Ensure clear communication across all levels of the organization.
  • Audit & Inspection Readiness: Meet or exceed expectations during third-party audits and inspections.
  • Performance Results: Drive sales growth, positive customer feedback, and strong profitability metrics (labor, expenses, inventory control).
What we're looking for
  • High school diploma or GED -or- ability to complete employer-paid GED program; associate or bachelor's degree preferred.
  • 3+ years of experience in operations, customer service, food service, or retail.
  • 2+ years of leadership experience.
  • Ability to work a varied full-time schedule including days, nights, weekends, and overnights.
  • Must be 18+ and authorized to work in the U.S.
  • Successful completion of background check and drug screening.
Preferred qualifications
  • Active ServSafe certification.
  • Strong organizational and problem-solving skills.
  • Familiarity with POS technology.
  • Excellent interpersonal and coaching abilities.
  • Detail-oriented with a results-driven and adaptable mindset.
Benefits and perks
  • Paid Time Off: Up to 4 weeks annually (96 hours of vacation and 48 hours of sick leave).
  • 8 Paid Holidays each year.
  • Community Engagement: 2 paid service days annually.
  • Education: 100% tuition reimbursement.
  • Healthcare: Affordable medical, dental, and vision plans with HSA option.
  • Parental Leave: Paid parental leave.
  • Insurance: Pet insurance, life insurance, and short-term disability.
  • Financial Well-being: 401(k) with up to 7% employer match.
  • Career Growth: Advancement opportunities across the Mid-Atlantic region.
  • Employee Perks: Discounted coffee, fountain beverages, fresh food, and car washes.

Ready to join a team that values growth, leadership, and support? Apply now and build your future with Dash In.
Dash In is an equal opportunity employer and does not discriminate based on age, race, religion, color, disability, sex, sexual orientation, or national origin. #NSORM

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