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Guest Experience Jobs (NOW HIRING)

ssagroup

Guest Experience Manager

New York, NY · On-site

$19.75 - $22.50/hr

Guest Experience Manager Reports to: General Manager The Guest Experience Manager is responsible for delivering 452 hospitality while driving growth through outstanding guest service and operational ...

VIO Med Spa

Guest Experience Specialist

Woodbridge, VA · On-site

$17/hr

Guest Experience Specialist Department: Spa Operations Reports to: Spa Manager Position Summary (Purpose): The Guest Experience Specialist is responsible for ensuring that the guest has an ...

VIO Med Spa

Guest Experience Specialist

Gainesville, VA · On-site

$17 - $22/hr

Guest Experience Specialist Department: Spa Operations Reports to: Spa Manager Position Summary (Purpose): The Guest Experience Specialist is responsible for ensuring that the guest has an ...

Omaha Children's Museum, Inc

Guest Experience Manager

Omaha, NE · On-site

$17.25 - $19.50/hr

Guest Experience Manager Employment Status: Full Time / Hourly Location: Onsite Department: Guest Experience Reports To : Senior Manager of Guest Experience We value a diverse workforce and inclusive ...

Dash In

Guest Experience Supervisor

Ashland, VA

$18 - $22.50/hr

The Guest Experience Supervisor is integral in supporting the Guest Experience Manager to ensure the day-to-day front of house operations run smoothly. Success in this role will include proven ...

Atlanta Hawks

Guest Experience Specialist

Atlanta, GA · On-site

The Guest Experience Specialist plays a key role in delivering a world-class experience for every guest at State Farm Arena. This role supports the implementation of fan engagement initiatives, game ...

Dash In

Guest Experience Supervisor

Ashland, VA

$18 - $22.50/hr

The Guest Experience Supervisor is integral in supporting the Guest Experience Manager to ensure the day-to-day front of house operations run smoothly. Success in this role will include proven ...

Dash In

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $21/hr

Guest Experience Supervisor Location: Dash In - La Plata, MD Status: Full-time Pay Rate: $18.00 - $21.00 per hour (+$1.00/hr. overnight) Join the Dash In Team as a Front of House Guest Experience ...

AEG

Guest Experience Specialist

Atlanta, GA · On-site

The Guest Experience Specialist plays a key role in delivering a world-class experience for every guest at State Farm Arena. This role supports the implementation of fan engagement initiatives, game ...

The Wills Group

Guest Experience Supervisor

Waldorf, MD

$17.25 - $19.50/hr

Guest Experience Supervisor Position at Dash In Guest Experience Supervisor Join the Dash In Team as a Front of House Guest Experience Supervisor: Are you ready to be part of a team dedicated to ...

Dash In

Guest Experience Supervisor

Waldorf, MD

$18 - $20/hr

Guest Experience Supervisor Join the Dash In Team as a Front of House Guest Experience Supervisor: Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division ...

Dash In

Guest Experience Supervisor

Ashland, VA · On-site

$18 - $22.50/hr

The Guest Experience Supervisor is integral in supporting the Guest Experience Manager to ensure the day-to-day front of house operations run smoothly. Success in this role will include proven ...

Dash In

Guest Experience Supervisor

La Plata, MD

$18 - $22/hr

Join the Dash In Team as a Guest Experience Supervisor! Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to ...

The Wills Group

Guest Experience Supervisor

Ashland, VA

$17 - $19.25/hr

Guest Experience Supervisor Position at Dash In, a Wills Group company, operates an innovative concept focused on an elevated guest experience and high-quality food service and we are building out ...

Whiteface Lodge

Guest Experience Supervisor

Key West, FL

$17.75 - $20.25/hr

Guest Experience Supervisor The Guest Experience Supervisor will supervise the Guest Experience by assisting the Guest Service Manager. Generates and provides an upscale and authentic experience for ...

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How much do guest experience jobs pay per hour?

As of May 30, 2026, the average hourly pay for guest experience in the United States is $13.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $15.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Guest Experience roles, and why are they important?

To thrive in Guest Experience, you need a solid understanding of customer service principles, problem-solving abilities, and often a background in hospitality or retail. Familiarity with customer relationship management (CRM) software, point-of-sale systems, and feedback tools is typically required. Outstanding communication, patience, and emotional intelligence enable individuals to exceed guest expectations and resolve issues gracefully. These skills ensure positive guest interactions, foster loyalty, and help maintain a strong brand reputation.

What are some common challenges faced by Guest Experience professionals and how can they be managed?

Guest Experience professionals often encounter challenges such as handling difficult guests, managing high expectations, and adapting to rapidly changing situations. Success in this role requires strong interpersonal skills, patience, and the ability to stay calm under pressure. Proactively communicating with guests, collaborating closely with team members, and staying informed about company policies can help address issues efficiently. Additionally, continuous training and feedback are essential for personal growth and maintaining high service standards.

What is a Guest Experience job?

A Guest Experience job focuses on ensuring that customers or visitors have a positive and memorable interaction with a company, venue, or service. People in these roles often greet guests, respond to questions or concerns, and strive to exceed guest expectations. They work in various industries such as hospitality, retail, tourism, and entertainment. The primary goal is to provide exceptional service that encourages repeat visits and positive reviews.

What is a guest experience worker?

A guest experience worker is responsible for ensuring guests have a positive experience by providing excellent customer service, addressing needs, and resolving issues. They often work in hospitality, retail, or entertainment settings, utilizing communication and problem-solving skills to enhance guest satisfaction.

What is the difference between Guest Experience vs Customer Service Representative?

AspectGuest ExperienceCustomer Service Representative
Primary FocusEnhancing overall guest satisfaction and experienceHandling customer inquiries and resolving issues
Work EnvironmentHotels, resorts, entertainment venuesCall centers, retail, service industries
Required SkillsCommunication, hospitality, problem-solvingCommunication, patience, problem-solving
GoalsImprove guest loyalty and experience qualityResolve customer issues efficiently

Guest Experience roles focus on creating memorable experiences and improving overall guest satisfaction in hospitality settings. Customer Service Representatives primarily handle inquiries and resolve issues to ensure customer satisfaction. While both roles require strong communication skills, Guest Experience positions emphasize hospitality and experience enhancement, whereas Customer Service roles focus on issue resolution and support.

More about Guest Experience jobs
What cities are hiring for Guest Experience jobs? Cities with the most Guest Experience job openings:
What are the most commonly searched types of Guest Experience jobs? The most popular types of Guest Experience jobs are:
What states have the most Guest Experience jobs? States with the most job openings for Guest Experience jobs include:
What job categories do people searching Guest Experience jobs look for? The top searched job categories for Guest Experience jobs are:
Guest Experience jobs near you
Guest Experience - Guest Experience Host PT

Guest Experience - Guest Experience Host PT

Nashville Soccer Club

Nashville, TN

Other

Posted 23 days ago

Job description

NO PHONE CALLS OR EMAILS, PLEASE. Thanks for your interest! Due to the volume of applications, we're unable to respond to individual status inquiries. If selected to move forward, you'll hear from our HR team at Nashville Soccer Club.
About Nashville SC & GEODIS Park
Nashville Soccer Club is more than a team-it's a family. We're passionate about our community, the sport of soccer, and creating a positive culture for associates and fans alike. Based in America's "It City," Nashville SC has quickly become one of the fastest-growing soccer hubs, highlighted by world-class events and the opening of GEODIS Park in 2022-the largest soccer-specific stadium in Major League Soccer.
Nashville SC is seeking part-time Guest Experience Hosts to be the frontline representatives who create memorable matchday experiences and ensure every fan feels welcome at GEODIS Park.
RESPONSIBILITIES:

  • Act as a frontline representative assisting with guests and staff at all entry points of the stadium
  • Secure gates and access points to ensure guests do not enter without an appropriate ticket/credential
  • Direct fans around facility and communicate stadium policies to guests
  • Affectively answer guest questions with regards to wayfinding and assisting with mobile ticketing
  • Understand the Stadium layout and policies and procedures
  • Respond to guest concerns in a respectful and calm manner and appropriately escalate issues
  • Assist with stadium set-up procedures; including checking assigned areas, checking elevators, delivering documents and equipment such as radios, tablets, ISS devices, etc.
  • Supervisory positions available
QUALIFICATIONS:
  • Available for 6-8 hours, 15-20 times per year, and available to attend all necessary in-person and virtual training as a prerequisite for employment.
  • Must enjoy speaking and interacting with others in a warm, and respectful manner.
  • Able to stand, walk or walk up and down stairs throughout an event.
  • Must enjoy helping others and working within a team environment.
  • Proactive in seeking out positive interactions with both guest and coworkers and interested in maintaining those positive relationships.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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