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Guest Experience Jobs in Indiana (NOW HIRING)

NexDine

Guest Experience Supervisor

Goshen, IN · On-site

$14/hr

Guest Experience Supervisor Location: Goshen, IN Schedule: Full Time Hourly Pay Rate: Starting at $14/hr Pay Frequency: Weekly - Direct Deposit The Guest Experience Supervisor reports to the General ...

NexDine

Guest Experience Supervisor

North Manchester, IN · On-site

$21/hr

Guest Experience Supervisor NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education ...

Northview Church

Guest Experience Coordinator

Fishers, IN · On-site

$15.75 - $20.50/hr

Purpose of the Role The primary responsibility of the Guest Experience Coordinator is to lead the Guest Experience strategy and Guest Experience volunteer teams at the assigned Campus. This includes ...

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All JobsGuest Experience JobsGuest Experience Jobs in Indiana

Guest Experience information

See Indiana salary details

$5

$13

$21

How much do guest experience jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for guest experience in Indiana is $13.19, according to ZipRecruiter salary data. Most workers in this role earn between $10.96 and $14.62 per hour, depending on experience, location, and employer.

What is the difference between Guest Experience vs Customer Service Representative?

AspectGuest ExperienceCustomer Service Representative
Primary FocusEnhancing overall guest satisfaction and experienceHandling customer inquiries and resolving issues
Work EnvironmentHotels, resorts, entertainment venuesCall centers, retail, service industries
Required SkillsCommunication, hospitality, problem-solvingCommunication, patience, problem-solving
GoalsImprove guest loyalty and experience qualityResolve customer issues efficiently

Guest Experience roles focus on creating memorable experiences and improving overall guest satisfaction in hospitality settings. Customer Service Representatives primarily handle inquiries and resolve issues to ensure customer satisfaction. While both roles require strong communication skills, Guest Experience positions emphasize hospitality and experience enhancement, whereas Customer Service roles focus on issue resolution and support.

What are the key skills and qualifications needed to thrive in guest experience roles?

To thrive in Guest Experience, you need a solid understanding of customer service principles, problem-solving abilities, and often a background in hospitality or retail. Familiarity with customer relationship management (CRM) software, point-of-sale systems, and feedback tools is typically required. Outstanding communication, patience, and emotional intelligence enable individuals to exceed guest expectations and resolve issues gracefully. These skills ensure positive guest interactions, foster loyalty, and help maintain a strong brand reputation.

What are some common challenges faced by guest experience professionals and how can they be managed?

Guest Experience professionals often encounter challenges such as handling difficult guests, managing high expectations, and adapting to rapidly changing situations. Success in this role requires strong interpersonal skills, patience, and the ability to stay calm under pressure. Proactively communicating with guests, collaborating closely with team members, and staying informed about company policies can help address issues efficiently. Additionally, continuous training and feedback are essential for personal growth and maintaining high service standards.
What are the most commonly searched types of Guest Experience jobs in Indiana? The most popular types of Guest Experience jobs in Indiana are:
What are popular job titles related to Guest Experience jobs in Indiana? For Guest Experience jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Guest Experience jobs in Indiana look for? The top searched job categories for Guest Experience jobs in Indiana are:
Guest Experience jobs near you
Infographic showing various Guest Experience job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $27,440 per year, or $13.2 per hour.

Guest Experience Manager

Continental Services

Indianapolis, IN • On-site

$58K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Guest Experience Manager
Department: Indianapolis Treat Mkt 203712
Employment Type: Full Time
Location: Indianapolis - CTI
Reporting To: Megan Williams
Compensation: $58,000 - $60,000 / year
Description
A Taste of Who We Are:
Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry's source for food service news and trends.
Our Mission
Delight our guest. Every meal. Every day.
Our Core Values
Exceptional - We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.
Hospitality - We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.
Collaboration - We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.
Responsibility - we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.
Innovation - We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.
The Experience You'll Create:
The Guest Experience Manager is responsible for leading the strategy, execution, and continuous improvement of the guest experience across assigned territories. This role develops and implements service initiatives that align with Continental's mission and brand standards while leading field-based Guest Experience Specialists and hybrid/remote Customer Service Representatives. The Guest Experience Manager partners cross-functionally to enhance every touchpoint in the guest journey, analyzes feedback and performance metrics to drive continuous improvement, and ensures exceptional service experiences for guests and customers.
  • Guest Experience Leadership: Lead programs, site visits, launches, and engagement efforts that create consistent, guest-first experiences across assigned territories.
  • Team Management: Manage field-based Guest Experience Specialists and hybrid/remote Customer Service Representatives, including scheduling, coaching, coverage, training, workflow support, and accountability.
  • Service Standards & Resolution: Monitor feedback, tickets, service gaps, and escalations to resolve issues quickly and improve service delivery across attended, unattended, and hybrid environments.
  • Workflow & Coverage: Oversee daily workflow, territory assignments, and coverage for field-based and hybrid/remote team members, including those based outside the primary office location.
  • Cross-Functional Partnership: Partner with Account Management, Operations, IT, Sales, Marketing, and Product teams to align expectations, support rollouts, troubleshoot recurring issues, and improve the guest journey.
  • Reporting & Continuous Improvement: Use dashboards, CRM tools, KPI reporting, and service insights to identify trends, recommend improvements, and communicate performance opportunities to leadership.
  • Team Culture: Foster a culture of service excellence, collaboration, accountability, and continuous improvement across all guest support teams.
  • Hiring & Training: Recruit, interview, hire, onboard, and train Guest Experience Specialists and Customer Service Representatives.
  • Innovation & Guest-Centric Growth: Stay informed on service trends and pilot new tools or processes that improve satisfaction, efficiency, and scalability.
  • Team Member Relations: Address discipline, termination, and related team member matters in accordance with company policy.
  • Other Duties: Perform other related duties as assigned.

Ingredients for Thriving:
  • Bachelor's degree in Hospitality, Business, Communications, or a related field, or equivalent experience.
  • 5+ years of experience in guest services, customer experience, or hospitality leadership.
  • Experience leading field-based, hybrid, or remote teams across multiple locations or states.
  • Strong communication, leadership, coaching, and conflict resolution skills.
  • Proficiency with CRM systems, feedback platforms, dashboards, and KPI reporting tools such as JIRA, SEED, or similar systems.
  • Ability to manage competing priorities in a fast-paced environment while using data to identify trends, service gaps, and improvement opportunities.
  • Operational and technical fluency, including the ability to support basic hardware, software, and connectivity troubleshooting.
  • Experience in unattended retail, food service, hospitality, or tech-enabled service environments preferred.
  • Passion for service innovation, guest satisfaction, and building high-performing, hospitality-minded teams.

Location(s) & Logistics:
  • Hybrid role with regular territory travel, including field visits and location launches, approximately 25-40% of the time.
  • Manages hybrid/remote team members across multiple locations or states, requiring flexibility across time zones and client needs.
  • Requires extended periods of computer-based work, along with a valid driver's license and reliable transportation.

Savor the Benefits:
We offer a range of benefits for eligible team members, including:
  • Health Coverage -- Medical, Dental and Vision
  • Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
  • 401(k)
  • Paid Time Off
  • Wellness Programs
  • Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits.
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