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Guest Services Agent Jobs in Indiana (NOW HIRING)

Remington Hospitality

Guest Services Agent

Evansville, IN · On-site

$14.25 - $18/hr

Job Title What you will be doing: * Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of ...

Remington Hotels

Guest Services Agent

Evansville, IN · On-site

$13 - $16.50/hr

What you will be doing * Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when ...

Remington

Guest Services Agent

Evansville, IN · On-site

$14.25 - $18/hr

What you will be doing * Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when ...

Remington

Guest Services Agent

Evansville, IN · On-site

$13 - $16.50/hr

What you will be doing * Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when ...

Peachtree Group

Guest Service Agent

Plainfield, IN · On-site

$14.75 - $18.75/hr

Guest Service Agent The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a ...

Peachtree Group

Guest Service Agent

Indianapolis, IN · On-site

$14.25 - $18.25/hr

Guest Service Agent The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a ...

Belterra Casino Resort

GUEST SERVICE AGENT - HOTEL

Florence, IN · On-site

$13.75 - $17.50/hr

The Guest Service Agent provides friendly and informative guest service while assisting with guest ... Answer call inquiries pertaining to hotel services, shopping, dining, and travel directions for ...

Boyd Gaming

GUEST SERVICE AGENT - HOTEL

Florence, IN · On-site

$13.75 - $17.50/hr

The Guest Service Agent provides friendly and informative guest service while assisting with guest ... Answer call inquiries pertaining to hotel services, shopping, dining, and travel directions for ...

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Guest Services Agent information

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How much do guest services agent jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for guest services agent in Indiana is $15.54, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.40 per hour, depending on experience, location, and employer.

What is a guest services agent?

A guest services agent works behind the front desk of a hotel, assisting guests from check-in through checkout. As a guest services agent, your job duties include greeting guests upon arrival, checking them into their rooms, providing keys or key cards, answering questions, booking and canceling reservations, and coordinating with other hotel staff to fulfill requests. There are no educational qualifications beyond a high school diploma to earn a job as a guest services agent, although a certificate or degree in hotel management or hotel business administration can advance your career. It’s important to have some customer service experience as well as excellent communication skills to succeed in this role.

What are the key skills and qualifications needed to thrive as a guest services agent?

To thrive as a Guest Services Agent, you need excellent customer service skills, strong communication abilities, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and front desk operations is often required. Professionalism, problem-solving, and a friendly, approachable demeanor help agents stand out in guest interactions. These skills are vital for ensuring guest satisfaction, smooth hotel operations, and a positive reputation for the establishment.

How does a guest services agent typically collaborate with other hotel departments to ensure a seamless guest experience?

Guest Services Agents work closely with housekeeping, maintenance, and concierge teams to address guest needs efficiently. For example, if a guest requests extra amenities or reports a room issue, the agent coordinates with housekeeping or maintenance to resolve it promptly. They also communicate with the reservations and front office teams to manage check-ins, special requests, and room assignments. Effective collaboration ensures guests receive timely and personalized service, which is essential in maintaining high satisfaction levels.

What is the difference between Guest Services Agent vs Front Desk Clerk?

AspectGuest Services AgentFront Desk Clerk
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, hospitality settings
Employer & IndustryHospitality industry, hotelsHospitality industry, hotels
Primary ResponsibilitiesAssisting guests, check-in/out, providing infoChecking guests in/out, handling reservations

Both roles involve guest interaction in hospitality settings, requiring similar credentials and work environments. The main difference is that Guest Services Agents often focus more on guest assistance and providing information, while Front Desk Clerks handle check-in/out processes and reservations. Both positions are essential for smooth hotel operations and are often used interchangeably depending on the property.

Is being a guest services agent stressful?

Being a guest services agent can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and maintain a positive attitude in a fast-paced environment. Good communication skills and the ability to stay calm under pressure help manage job-related stress effectively.
More about Guest Services Agent jobs

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For Guest Services Agent jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Guest Services Agent jobs in Indiana look for?

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Guest Services Agent jobs near you
Infographic showing various Guest Services Agent job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $32,326 per year, or $15.5 per hour.

Guest Service Agent (Full-Time)

Indianapolis, IN • On-site

HRI Hospitality
Traveler Accommodation • 1 - 5K employees
Learn more about HRI Hospitalityexternal

$14.25 - $18.25/hr

Full-time

Re-posted 8 days ago

Job description

186 rooms | 4,500 sq. ft. meeting/event space
Amenities: 24-hour fitness center, indoor pool, restaurant and bar with outdoor lounge, complimentary hot breakfast daily.
Located in downtown Indianapolis, this property attracts both business and leisure demand-offering strong career growth in a thriving Midwestern market. With a residential-style feel in an urban setting, it's ideal for leaders who value both guest comfort and brand-driven operations.
The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.JOB DESCRIPTION
Job Title: Guest Services Agent
Department: Front Office
Supervision Exercised: NONE
Supervision Received: Front Office Supervisor and Front Office Manager
MINIMUM REQUIREMENTS
Education
  • High school diploma preferred.

Experience
  • Previous hospitality or customer service experience preferred.
  • Experience with hotel Property Management Systems (PMS) a plus.

Skills and Knowledge
  • Strong customer service and communication skills.
  • Ability to multitask in a fast-paced environment.
  • Basic computer and data-entry proficiency.
  • Problem-solving and conflict-resolution ability.
  • Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities
  • Greet, register, and check guests in/out efficiently and courteously.
  • Respond to guest inquiries, requests, and concerns promptly and professionally.
  • Handle payments, room assignments, and reservation changes accurately.
  • Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
  • Maintain a clean and organized front desk and lobby area.
  • Willingness to work varied shifts, including weekends and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

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