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Guest Services Associate Jobs (NOW HIRING)

Express Employment

Guest Services Associate

Yakima, WA · On-site

$18/hr

Guest Services Associate April 28, 2026 Located in Yakima, WA Pay: $18.00 per hour Job Full Description Guest Services Associate (Full-Time) Express Employment Professionals is seeking a friendly ...

Dallas Museum of Art

Guest Services Associate

Dallas, TX · On-site

$15/hr

Reporting to the Guest Services Managers, the Guest Services Associate is a guest-facing position, and the incumbent will have the capability and availability to staff various guest-facing areas of ...

Dallas Museum of Art

Guest Services Associate

Dallas, TX · On-site

$15/hr

Reporting to the Guest Services Managers, the Guest Services Associate is a guest-facing position, and the incumbent will have the capability and availability to staff various guest-facing areas of ...

Metro Stars Gymnastics

Guest Services Associate

Omaha, NE · On-site

$14 - $17.25/hr

As a Guest Services Associate, you'll be the smiling face that greets and assists our valued guests, ensuring that their experience at our gym is nothing short of exceptional. If you're passionate ...

Metro Stars Gymnastics

Guest Services Associate

Omaha, NE · On-site

$14 - $17.25/hr

As a Guest Services Associate, you'll be the smiling face that greets and assists our valued guests, ensuring that their experience at our gym is nothing short of exceptional. If you're passionate ...

Metro Stars Gymnastics

Guest Services Associate

Omaha, NE · On-site

$14 - $17.25/hr

As a Guest Services Associate, you'll be the smiling face that greets and assists our valued guests, ensuring that their experience at our gym is nothing short of exceptional. If you're passionate ...

Aqua

Guest Services Associate

Manhattan, NY · On-site

$16.25 - $19.75/hr

Guest Services Associate As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration ...

TriHealth, Inc.

Guest Services Associate

Cincinnati, OH

$14.25 - $17.25/hr

**Guest Services Associate - Good Samaritan Hospital * Make a difference every day as a Guest Services Associate at Good Samaritan Hospital. Join a compassionate, servant-led team committed to ...

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How much do guest services associate jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for guest services associate in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

What are Guest Services Associates?

Guest Services Associates are professionals who assist and support guests in various settings such as hotels, resorts, event venues, and attractions. Their primary responsibilities include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive guest experience. They often serve as the main point of contact and play a key role in ensuring guests feel welcome, comfortable, and satisfied during their visit.

What are some common challenges faced by Guest Services Associates, and how can they be overcome?

Guest Services Associates often encounter challenging situations such as handling dissatisfied guests, managing high-traffic periods, and quickly resolving unexpected issues. Success in this role relies on maintaining a positive attitude, utilizing strong communication skills, and remaining adaptable under pressure. Proactively seeking support from teammates and staying informed about company policies can also help Associates address concerns efficiently and ensure a positive guest experience.

What are the key skills and qualifications needed to thrive as a Guest Services Associate, and why are they important?

To thrive as a Guest Services Associate, you need strong customer service skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and communication tools is commonly required. Exceptional interpersonal skills, patience, and a positive attitude help create memorable guest experiences. These skills are essential for ensuring guest satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What is the difference between Guest Services Associate vs Front Desk Agent?

AspectGuest Services AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality, tourism, entertainmentHospitality, travel, lodging
Common Search & ComparisonCustomer service, guest assistance, hospitality rolesReception, check-in, guest support

Both roles involve guest interaction and customer service in hospitality settings. While a Guest Services Associate may handle a broader range of guest needs across various venues, a Front Desk Agent primarily focuses on check-in/check-out processes and front desk operations at hotels. The skills and credentials are similar, making these roles often interchangeable depending on the employer's terminology.

What cities are hiring for Guest Services Associate jobs? Cities with the most Guest Services Associate job openings:
What are the most commonly searched types of Guest Services jobs? The most popular types of Guest Services jobs are:
Who are the top companies hiring for Guest Services Associate jobs? The top employers for Guest Services Associate jobs are:
What states have the most Guest Services Associate jobs? States with the most job openings for Guest Services Associate jobs include:
Guest Services Associate

Guest Services Associate

Dallas Museum of Art

Dallas, TX

$15/hr

Other

Posted 4 days ago

Job description

Job Title

Guest Services Associate

Reports To

Assistant Manager of Guest Services

Department

Guest Services

Classification

Non-Exempt, Part-Time

Schedule

Flexible hours including evenings and weekends

Pay Rate

$15.00/hour

Mission

The Dallas Museum of Art is a space of wonder and discovery where art comes alive.

The DMA will:

  • Place art and our diverse communities at the center around which all activities radiate.
  • Pursue excellence in collecting and programming, present works of art across cultures and time, and be a driving force in contemporary art.
  • Strengthen our position as a prominent, innovative institution, expanding the meaning and possibilities of learning and creativity.
Scope of the Position

Reporting to the Guest Services Managers, the Guest Services Associate is a guest-facing position, and the incumbent will have the capability and availability to staff various guest-facing areas of the Museum including museum ticket taking, traveling exhibitions attendant, and other wayfinding positions around the Museum, reception desk, and box office as assigned.

The Guest Services Associate will also work closely with the Lead Guest Services Associates to operate the Museum in a safe, efficient, and friendly manner assuring that visitors are being welcomed and assisted as needed. The incumbent must consistently provide excellent guest service while answering questions and providing information about the Museum.

Duties and Responsibilities
  • Assist with the opening and closing duties of the Museum for daily operation.
  • Actively welcome and greet visitors to the Museum.
  • Communicate with individuals by phone, fax, and email to answer all questions.
  • Assist with reception calls and guest experience.
  • Provide information and answer questions about the exhibits on view.
  • Effectively communicate with other Departments.
  • Handle sales transactions quickly, efficiently, and accurately.
  • Must be proactive in promoting additional sales.
  • Encourage guests to become members by maintaining a working knowledge of membership benefits and accurately enter data into the Membership Patron record.
  • Communicate and work in a team manner with coworkers and volunteers to ensure a smooth operation.
  • Maintain cleanliness of the visitor's service desk.
  • Other duties as assigned
Requirements

Education, Experience, and Certifications:

  • High School graduate or the equivalent.
  • 1 year of experience in high-volume guest destination venue (museum, theater, theme-park, stadium.)

Key Qualifications:

  • Prior retail or customer service experience.
  • Demonstrated interpersonal skills as outgoing, problem-solver with strong customer service skills is a must.
  • Basic knowledge of computers, Microsoft software, and POS systems.
  • Able to work varied shifts, including evenings, weekends & holidays.
Our Core Values
  • Act with Integrity: We are honest and ethical.
  • Build Inclusivity: We create spaces where everyone can feel like they belong.
  • Communicate Respectfully: We listen intentionally and advocate for diverse perspectives.
  • Embrace and Drive Change: We are innovative, creative, and solutions driven.
  • Foster Connections: We collaborate around shared goals.
  • Maintain Balance: We encourage ourselves and each other to reflect and recharge.
  • Remain Curious: We pursue personal and professional learning.
Our Commitment to Equity and Diversity

The Dallas Museum of Art is committed to building a culturally diverse staff and is an Equal Opportunity Employer. The DMA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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