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Guest Services Associate Jobs in Highlands Ranch, CO

Allied Universal

Guest Services Associate

Denver, CO · On-site

$20.50/hr

Join a lively team that services thousands of venues each year, ensuring safety and fun for ... guest. * Provides guests with helpful directions and/or suggestions that will enhance their ...

Allied Universal

Guest Services Associate

Denver, CO · On-site

$20.50/hr

Join a lively team that services thousands of venues each year, ensuring safety and fun for ... guest. * Provides guests with helpful directions and/or suggestions that will enhance their ...

Allied Universal

Guest Services Associate

Denver, CO · On-site

$20.50/hr

Join a lively team that services thousands of venues each year, ensuring safety and fun for ... guest. * Provides guests with helpful directions and/or suggestions that will enhance their ...

Crescent

Guest Services Supervisor

Denver, CO · On-site

$25/hr

Provide feedback and coaching to associates to encourage continued growth and development. * Serve as a resource for team members regarding guest concerns, operational questions, and service ...

Go Rentals

Guest Experience Associate

Broomfield, CO · On-site

$20/hr

Why You'll Love this Guest Experience Associate Job!     Deliver First-Class Service in a Luxury Hospitality Environment If you thrive in high-end, fast-paced environments and have a passion ...

Go Rentals

Guest Experience Associate

Denver, CO

$19/hr

Why You'll Love this Guest Experience Associate Job!     Deliver First-Class Service in a Luxury Hospitality Environment If you thrive in high-end, fast-paced environments and have a passion ...

Go Rentals

Guest Experience Associate

Englewood, CO

$22/hr

Why You'll Love this Guest Experience Associate Job!     Deliver First-Class Service in a Luxury Hospitality Environment If you thrive in high-end, fast-paced environments and have a passion ...

Go Rentals

Guest Experience Associate

Denver, CO · On-site

$22/hr

Why You'll Love this Guest Experience Associate Job!     Deliver First-Class Service in a Luxury Hospitality Environment If you thrive in high-end, fast-paced environments and have a passion ...

Crescent

Guest Services Ambassador

Denver, CO · On-site

$22/hr

Sustainability & Stewardship As part of the Populus team, every associate plays a role in supporting our commitment to sustainability. Guest Services Ambassadors are expected to: * Educate guests on ...

Go Rentals

Guest Experience Associate

Lakewood, CO

$22/hr

As a Guest Experience Associate (Carcierge) with Go Rentals, you'll provide first-class service to A-list celebrities, high-profile executives, professional athletes, and luxury travelers at premier ...

Sage Hospitality

Guest Services Supervisor

Aurora, CO · On-site

$21 - $22/hr

... guest concerns. * Supervise the operations of the front desk to ensure an optimal level of service ... by an associate to successfully perform the essential functions of this job. Reasonable ...

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Guest Services Associate information

See Highlands Ranch, CO salary details

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How much do guest services associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for guest services associate in Highlands Ranch, CO is $16.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.17 per hour, depending on experience, location, and employer.

What is a guest services associate?

Guest Services Associates are professionals who assist and support guests in various settings such as hotels, resorts, event venues, and attractions. Their primary responsibilities include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive guest experience. They often serve as the main point of contact and play a key role in ensuring guests feel welcome, comfortable, and satisfied during their visit.

What are the key skills and qualifications needed to thrive as a guest services associate?

To thrive as a Guest Services Associate, you need strong customer service skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and communication tools is commonly required. Exceptional interpersonal skills, patience, and a positive attitude help create memorable guest experiences. These skills are essential for ensuring guest satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What are some common challenges faced by guest services associates, and how can they be overcome?

Guest Services Associates often encounter challenging situations such as handling dissatisfied guests, managing high-traffic periods, and quickly resolving unexpected issues. Success in this role relies on maintaining a positive attitude, utilizing strong communication skills, and remaining adaptable under pressure. Proactively seeking support from teammates and staying informed about company policies can also help Associates address concerns efficiently and ensure a positive guest experience.

What is the difference between Guest Services Associate vs Front Desk Agent?

AspectGuest Services AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality, tourism, entertainmentHospitality, travel, lodging
Common Search & ComparisonCustomer service, guest assistance, hospitality rolesReception, check-in, guest support

Both roles involve guest interaction and customer service in hospitality settings. While a Guest Services Associate may handle a broader range of guest needs across various venues, a Front Desk Agent primarily focuses on check-in/check-out processes and front desk operations at hotels. The skills and credentials are similar, making these roles often interchangeable depending on the employer's terminology.

Is guest relations a stressful job?

Guest Services Associate roles can be stressful at times due to handling customer complaints, managing multiple tasks, and maintaining a positive attitude in a fast-paced environment. Strong communication skills and the ability to stay calm under pressure are important for success in this position.

What cities near Highlands Ranch, CO are hiring for Guest Services Associate jobs?

Cities near Highlands Ranch, CO with the most Guest Services Associate job openings:

Infographic showing various Guest Services Associate job openings in Highlands Ranch, CO as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $34,726 per year, or $16.7 per hour.

Guest Services Associate (Part-Time)

Wings Over The Rockies Air & Space Museum

Denver, CO • On-site

$19.29 - $19.50/hr

Part-time

Retirement

Posted 15 days ago

Job description

Job Type
Part-time
Description
Locations:
Air & Space Museum - 7711 E Academy Blvd, Denver CO, 80230
Exploration of Flight - 13005 Wings Way, Englewood CO, 80112
Status & Classification: Regular Part-Time Non-Exempt
Payrate: $19.29/hour
Work Schedule: Monday ~ Sunday* 9am ~ 5pm* < 30 hours/week
* This position must accommodate a flexible work schedule including evenings, weekends, and holidays. Workdays, start times, and shift lengths may vary based on operational demands, weather conditions, Museum closures, etc.
Benefits
  • 403(b) group retirement plan participation
  • Paid sick leave
  • Potential for professional development and career advancement
  • Wings Museum membership, 25% gift shop discount, and other employee perks

Summary
Guest Services Associates are responsible for providing a positive and memorable experience for Museum-goers. This position serves to enhance the guest experience by welcoming and assisting visitors from entrance to exit. Guest Services Associates are the public face of the organization and help facilitate day-to-day operations. As a member of the Guest Services department, this position works closely with Museum Store staff, the Flight Simulations Coordinator, Facilities, volunteers, etc. Guest Services Associates report to the Guest Services Manager.
Organization
Founded in 1994 on the former Lowry Air Force Base in east Denver's historic Lowry Field neighborhood, Wings Over the Rockies is a non-profit community organization dedicated to unlocking dreams of flight through exhibits, local events, and educational programming. We are Colorado's official Air & Space Museum having been recognized by CNN Travel as one of their 20 Best aviation museums in the world. Each year we welcome roughly 160,000 visitors representing all 50 states and dozens of countries internationally. Wings is committed to diversity, inclusion, and accessibility. The Museum boasts more than 100,000 sq. ft. of open hangar space full of iconic aircraft, space vehicles, historical artifacts, and more. Visitors can experience thrilling flight simulators, discover educational programs, and participate in one of our many exciting Museum-sponsored events.
Exploration of Flight (EoF) is our flight-focused educational extension. This 15-acre campus is located at the Centennial Airport where we offer showcase events with a variety of aircraft, aviation immersion programs, pilot ground training, and flight experiences. EoF is home to our Blue Sky Gallery exhibit and interactive aviation center featuring an airworthy fleet of civilian and military aircraft.
Essential Duties & Responsibilities
Please Note - this list is not all inclusive but intended to be a general guide to the essential duties of this position.
  • Greet each visitor including members, paid and invited guests, groups, event clientele, and vendors
  • Represent Wings Over the Rockies in a welcoming, energetic, professional, and friendly manner
  • Supports policies for internal and external guest experience; mode outstanding guest experience at all times
  • Sell tickets for simulators and promote memberships/renewal opportunities to all guests and current members
  • Promote various events, membership drives, promotions, and new exhibits to guests in a productive and informational manner
  • Maintain a professional attitude and appearance
  • Inspect the department locations through the eyes of the visitor, and ensure that any irregularities are reported
  • Help manage the traffic flow of visitors and engage with all guests entering the facility
  • Direct deliveries, vendors and event traffic
  • Assist with maintaining the retail store including restocking merchandise, reorganizing shelves, tidying displays, etc.
  • Communicate well and often with staff, guests, and volunteers
  • Become trained on how to effectively communicate and interact with people with disabilities and neurodivergent people; some shifts will be scheduled during Sensory Friendly hours and other events that require knowledge on proper etiquette and awareness of people with disabilities and neurodivergent people
  • Handle guest complaints or issues in a manner that ensures positive guest experience recovery, and communicate with managers if additional support is required
  • Provide efficient and accurate collection of fees; make change and issues receipts to all paying visitors
  • Utilize Point-of-Sale (POS) systems
  • Reconcile cash drawer at the end of each shift and prepare report of transactions
  • Maintain a clean, neat, and orderly work area
  • Operate various equipment including flight simulators and VR (virtual reality)
  • Adhere to ride incident/accident reporting procedure
  • Ensure all rides and facilities operate properly, checklist done prior to opening, and address/resolve any issues as they arise

Working Conditions
The Air & Space Museum operates within an 80-year-old aircraft hangar. Exploration of Flight is located at a busy regional airport. Environmental conditions may vary.
If you are an individual with a disability, you may request reasonable accommodations if you are unable or limited in your ability to access job openings or apply for a job on this site. You can request reasonable accommodations by contacting our HR Department at 303-360-5360 for assistance.
Requirements
  • High school diploma or GED equivalent
  • Minimum 6-months cashier experience and/or guest experience
  • Conversational Spanish or other language proficiency highly preferred
  • Strong interpersonal communication and time management skills
  • Positive personality with exceptional customer service
  • Working knowledge and proficiency with basic computer software applications
  • Ability to communicate effectively in noisy, crowded, or stressful situations
  • Self-motivated and capable of working individually and on a team
  • Able to walk 180,000 sq. ft. of floor space and stand for up to 8 hours
  • Must be able to push/pull/squat/carry/lift 25+ lbs.

Salary Description
19.29-19.50/hour

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