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Guest Services Associate Jobs (NOW HIRING)

Aqua

Guest Services Associate

Manhattan, NY · On-site

$16.25 - $19.75/hr

Guest Services Associate As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration ...

Go Rentals

Guest Services Associate

Santa Barbara, CA

$20 - $21/hr

Guest Services Associate Hot Job SBA - Santa Barbara, CA 93117 Overview Salary Range $20.00 - $21.00 Hourly Position Type Full Time Education Level High School Category Sales Description About Us Go ...

TriHealth

Guest Services Associate

Cincinnati, OH · On-site

$14.25 - $17.25/hr

**Guest Services Associate - Good Samaritan Hospital * Make a difference every day as a Guest Services Associate at Good Samaritan Hospital. Join a compassionate, servant-led team committed to ...

TriHealth, Inc.

Guest Services Associate

Cincinnati, OH

$14.25 - $17.25/hr

**Guest Services Associate - Good Samaritan Hospital * Make a difference every day as a Guest Services Associate at Good Samaritan Hospital. Join a compassionate, servant-led team committed to ...

TriHealth, Inc.

Guest Services Associate

Cincinnati, OH · On-site

$14.25 - $17.25/hr

**Guest Services Associate - Good Samaritan Hospital * Make a difference every day as a Guest Services Associate at Good Samaritan Hospital. Join a compassionate, servant-led team committed to ...

TriHealth

Guest Services Associate

Cincinnati, OH

$14.25 - $17.25/hr

**Guest Services Associate - Good Samaritan Hospital * Make a difference every day as a Guest Services Associate at Good Samaritan Hospital. Join a compassionate, servant-led team committed to ...

Aqua Corp.

Guest Services Associate

New York, NY · On-site

$16.25 - $19.75/hr

Guest Services Associate Apply now Job no: 514236 Work type: Full Time Location: New York Categories: Administration As a Guest Services Associate, your friendly welcome, excellent service, and ...

TriHealth

Guest Services Associate

Cincinnati, OH

$14.25 - $17.25/hr

**Guest Services Associate - Good Samaritan Hospital * Make a difference every day as a Guest Services Associate at Good Samaritan Hospital. Join a compassionate, servant-led team committed to ...

Aqua Corp.

Guest Services Associate

New York, NY · On-site

$16.25 - $19.75/hr

Guest Services Associate Job no: 514236 Work type: Full Time Location: New York Categories: Administration As a Guest Services Associate, your friendly welcome, excellent service, and contagious ...

TriHealth

Guest Services Associate

Cincinnati, OH · On-site

$14.25 - $17.25/hr

**Guest Services Associate - Good Samaritan Hospital * Make a difference every day as a Guest Services Associate at Good Samaritan Hospital. Join a compassionate, servant-led team committed to ...

TriHealth

Guest Services Associate

Cincinnati, OH · On-site

$14.25 - $17.25/hr

**Guest Services Associate - Good Samaritan Hospital * Make a difference every day as a Guest Services Associate at Good Samaritan Hospital. Join a compassionate, servant-led team committed to ...

company1133

Guest Services Associate

Lancaster, PA · On-site

$14.25 - $17.50/hr

Description Join Our Team as a Guest Services Associate at DoubleTree by Hilton! Part-Time role available! (includes evening, weekends and holidays) Are you ready to bring your vibrant personality ...

TriHealth, Inc.

Guest Services Associate

Cincinnati, OH · On-site

$14.25 - $17.25/hr

**Guest Services Associate - Good Samaritan Hospital * Make a difference every day as a Guest Services Associate at Good Samaritan Hospital. Join a compassionate, servant-led team committed to ...

TriHealth, Inc.

Guest Services Associate

Cincinnati, OH · On-site

$14.25 - $17.25/hr

**Guest Services Associate - Good Samaritan Hospital * Make a difference every day as a Guest Services Associate at Good Samaritan Hospital. Join a compassionate, servant-led team committed to ...

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How much do guest services associate jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for guest services associate in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

What are Guest Services Associates?

Guest Services Associates are professionals who assist and support guests in various settings such as hotels, resorts, event venues, and attractions. Their primary responsibilities include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive guest experience. They often serve as the main point of contact and play a key role in ensuring guests feel welcome, comfortable, and satisfied during their visit.

What are some common challenges faced by Guest Services Associates, and how can they be overcome?

Guest Services Associates often encounter challenging situations such as handling dissatisfied guests, managing high-traffic periods, and quickly resolving unexpected issues. Success in this role relies on maintaining a positive attitude, utilizing strong communication skills, and remaining adaptable under pressure. Proactively seeking support from teammates and staying informed about company policies can also help Associates address concerns efficiently and ensure a positive guest experience.

What are the key skills and qualifications needed to thrive as a Guest Services Associate, and why are they important?

To thrive as a Guest Services Associate, you need strong customer service skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and communication tools is commonly required. Exceptional interpersonal skills, patience, and a positive attitude help create memorable guest experiences. These skills are essential for ensuring guest satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What is the difference between Guest Services Associate vs Front Desk Agent?

AspectGuest Services AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality, tourism, entertainmentHospitality, travel, lodging
Common Search & ComparisonCustomer service, guest assistance, hospitality rolesReception, check-in, guest support

Both roles involve guest interaction and customer service in hospitality settings. While a Guest Services Associate may handle a broader range of guest needs across various venues, a Front Desk Agent primarily focuses on check-in/check-out processes and front desk operations at hotels. The skills and credentials are similar, making these roles often interchangeable depending on the employer's terminology.

What cities are hiring for Guest Services Associate jobs? Cities with the most Guest Services Associate job openings:
What are the most commonly searched types of Guest Services jobs? The most popular types of Guest Services jobs are:
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What states have the most Guest Services Associate jobs? States with the most job openings for Guest Services Associate jobs include:
Guest Services Associate

Guest Services Associate

Aqua

Manhattan, NY • On-site

$16.25 - $19.75/hr

Other

Medical, Dental, Vision, Retirement

Posted 15 days ago

Job description

Guest Services Associate

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout. You'll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

Though no two days are the same, you'll have the opportunity to:

  • Bring smiles to guests from around the world by providing warm welcomes
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
  • Process cash and credit card transactions strictly following established procedures
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
  • Reserve and confirm reservations for individuals and/or groups
  • Provide guests with room rate quotes
  • Respond to guest inquiries and concerns as quickly and completely as possible
  • Promote teamwork and quality service through daily communications and coordination with other departments

How You'll Be Rewarded

  • Medical, Dental, and Vision Insurance
  • Discounted Hotel & Resort Stays
  • Employee Stock Purchase Program
  • Tuition Reimbursement
  • 401K Retirement Savings with Company Match

What You'll Bring

  • Professional appearance and a positive, can-do attitude
  • Excellent communication skills with the ability to read, write and understand English
  • Ability to solve problems with a minimum of supervision
  • Basic math skills and knowledge of proper cash handling procedures
  • Ability to multitask and work in a fast paced environment
  • Attention to detail and strong organizing skills
  • Basic computer and office skills
  • Hotel hospitality front office system knowledge a plus
  • Ability to work independently or with others as needed
  • High school diploma or equivalent
  • One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment preferred

A Place for Everyone

Hospitality is at the heart of all we do, including how we treat each member of our growing community. Here, you'll find a team that's inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to us, including the title and the location of the position for which you are applying.

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