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63 Hampton Inn & Suites Guest Services Associate Jobs Hiring Near You

Hampton Inn & Suites

Front Desk

Chillicothe, OH · On-site

$12.75 - $16.25/hr

Hampton Inn & Suites in Chillicothe, OH is seeking a qualified, highly motivated Customer Service ... Maintain inventory and restock supplies for guest amenities and The Market * Maintain a clean ...

Hampton Inn & Suites

Front Desk

Chillicothe, OH · On-site

$15/hr

Hampton Inn & Suites in Chillicothe, OH is seeking a qualified, highly motivated Customer Service ... Maintain inventory and restock supplies for guest amenities and The Market * Maintain a clean ...

Hampton Inn & Suites

Front Desk

Chillicothe, OH · On-site

$12.75 - $16.25/hr

Hampton Inn & Suites in Chillicothe, OH is seeking a qualified, highly motivated Customer Service ... Maintain inventory and restock supplies for guest amenities and The Market * Maintain a clean ...

Dallas Museum of Art

Guest Services Associate

Dallas, TX · On-site

$15/hr

Reporting to the Guest Services Managers, the Guest Services Associate is a guest-facing position, and the incumbent will have the capability and availability to staff various guest-facing areas of ...

Dallas Museum of Art

Guest Services Associate

Dallas, TX · On-site

$15/hr

Reporting to the Guest Services Managers, the Guest Services Associate is a guest-facing position, and the incumbent will have the capability and availability to staff various guest-facing areas of ...

Metro Stars Gymnastics

Guest Services Associate

Omaha, NE

$14 - $17.25/hr

As a Guest Services Associate, you'll be the smiling face that greets and assists our valued guests, ensuring that their experience at our gym is nothing short of exceptional. If you're passionate ...

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Hampton Jobs Information

What are the key skills and qualifications needed to thrive as a Guest Services Associate, and why are they important?

To thrive as a Guest Services Associate, you need strong customer service skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and communication tools is commonly required. Exceptional interpersonal skills, patience, and a positive attitude help create memorable guest experiences. These skills are essential for ensuring guest satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What are some common challenges faced by Guest Services Associates, and how can they be overcome?

Guest Services Associates often encounter challenging situations such as handling dissatisfied guests, managing high-traffic periods, and quickly resolving unexpected issues. Success in this role relies on maintaining a positive attitude, utilizing strong communication skills, and remaining adaptable under pressure. Proactively seeking support from teammates and staying informed about company policies can also help Associates address concerns efficiently and ensure a positive guest experience.

What are Guest Services Associates?

Guest Services Associates are professionals who assist and support guests in various settings such as hotels, resorts, event venues, and attractions. Their primary responsibilities include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive guest experience. They often serve as the main point of contact and play a key role in ensuring guests feel welcome, comfortable, and satisfied during their visit.

What is the difference between Guest Services Associate vs Front Desk Agent?

AspectGuest Services AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality, tourism, entertainmentHospitality, travel, lodging
Common Search & ComparisonCustomer service, guest assistance, hospitality rolesReception, check-in, guest support

Both roles involve guest interaction and customer service in hospitality settings. While a Guest Services Associate may handle a broader range of guest needs across various venues, a Front Desk Agent primarily focuses on check-in/check-out processes and front desk operations at hotels. The skills and credentials are similar, making these roles often interchangeable depending on the employer's terminology.

What other companies are hiring for Guest Services Associate jobs?

Front Desk

Hampton Inn & Suites

Chillicothe, OH • On-site

$12.75 - $16.25/hr

Full-time

Posted 24 days ago

Job description


Hampton Inn & Suites in Chillicothe, OH is seeking a qualified, highly motivated Customer Service professional to fill immediate full time position. The successful candidate will have great communication skills, a professional and relaxed demeanor, and a strong ability to multi-task.
Current positions available include coverage for both Front desk shifts of 7am to 3pm, 3pm to 11pm and Night Audit hours of 11pm to 7am.

Job Responsibilities

  • Greet and welcome customers
  • Answer customer questions in person and on phone
  • Make and cancel reservation for guests
  • Check In/Check Out hotel guests
  • Screen and direct incoming calls and emails
  • Record and relay messages
  • File paperwork
  • Maintain inventory and restock supplies for guest amenities and The Market
  • Maintain a clean reception area

Job Qualifications

  • Strong communication skills
  • Good verbal communication and interpersonal skills
  • Computer knowledge
  • Attention to detail
  • Professional appearance and demeanor
  • Adaptability
  • Ability to multi-task
  • Be a Team player

Persons applying for this opportunity must have 2-3 years minimum experience in hotel within the hospitality industry. Candidates must be flexible and willing to work all shifts including weekends and holidays.