... exceptional guest experiences and innovation at sea. Our teammates represent more than 60 ... At Princess Cruises, we are passionate about delivering exceptional service and creating ...
60 Princess Cruises Guest Services Associate Jobs Hiring Near You
... exceptional guest experiences and innovation at sea. Our teammates represent more than 60 ... At Princess Cruises, we are passionate about delivering exceptional service and creating ...
... exceptional guest experiences and innovation at sea. Our teammates represent more than 60 ... At Princess Cruises, we are passionate about delivering exceptional service and creating ...
... exceptional guest experiences and innovation at sea. Our teammates represent more than 60 ... At Princess Cruises, we are passionate about delivering exceptional service and creating ...
Guest Svc Employment Type: Fixed Term Contract Location: GLOBAL Description Set a course for ... At Princess Cruises, we are passionate about delivering exceptional service and creating ...
Guest Svc Employment Type: Fixed Term Contract Location: GLOBAL Description Set a course for ... At Princess Cruises, we are passionate about delivering exceptional service and creating ...
Guest Services Officer
New York, NY · On-site
Guest Svc Employment Type: Fixed Term Contract Location: GLOBAL Reporting To: Assistant Purser ... At Princess Cruises, we are passionate about delivering exceptional service and creating ...
Guest Services Officer
New York, NY · On-site
Guest Svc Employment Type: Fixed Term Contract Location: GLOBAL Reporting To: Assistant Purser ... At Princess Cruises, we are passionate about delivering exceptional service and creating ...
Guest Services Officer
New York, NY · On-site
... exceptional guest experiences and innovation at sea. Our teammates represent more than 60 ... At Princess Cruises, we are passionate about delivering exceptional service and creating ...
Guest Services Officer
New York, NY · On-site
... exceptional guest experiences and innovation at sea. Our teammates represent more than 60 ... At Princess Cruises, we are passionate about delivering exceptional service and creating ...
Guest Services Officer (Japanese Speaking) Department: Guest Svc Employment Type: Fixed Term ... Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ...
Guest Services Officer (Japanese Speaking) Department: Guest Svc Employment Type: Fixed Term ... Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ...
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Always delivers guest service standards that meet or exceed Hotel Policies & Procedures for every ...
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Always delivers guest service standards that meet or exceed Hotel Policies & Procedures for every ...
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Always holds daily desk hours as published or as directed by the Guest Services Director. * Jr Asst ...
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Always holds daily desk hours as published or as directed by the Guest Services Director. * Jr Asst ...
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Always delivers guest service standards that meet or exceed Hotel Policies & Procedures for every ...
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Always delivers guest service standards that meet or exceed Hotel Policies & Procedures for every ...
You will supervise and support Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting, while upholding Princess Cruises' standards of ...
You will supervise and support Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting, while upholding Princess Cruises' standards of ...
Lead Navigator
New York, NY · On-site
Guest Services Director Description Set a course for adventure with Princess Cruises! As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers ...
Lead Navigator
New York, NY · On-site
Guest Services Director Description Set a course for adventure with Princess Cruises! As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers ...
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Consistently assists the Guest Services teams with daily operational inquiries from Japanese ...
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Consistently assists the Guest Services teams with daily operational inquiries from Japanese ...
You will supervise and support Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting, while upholding Princess Cruises' standards of ...
You will supervise and support Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting, while upholding Princess Cruises' standards of ...
You will supervise and support Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting, while upholding Princess Cruises' standards of ...
You will supervise and support Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting, while upholding Princess Cruises' standards of ...
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Consistently assists the Guest Services teams with daily operational inquiries from Japanese ...
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Consistently assists the Guest Services teams with daily operational inquiries from Japanese ...
You will supervise and support Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting, while upholding Princess Cruises' standards of ...
You will supervise and support Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting, while upholding Princess Cruises' standards of ...
Finance Manager
New York, NY · On-site
At Princess Cruises, we are passionate about delivering exceptional service and creating ... Guest & Crew Transactions: * Oversee Guest and Crew ATMs, ensuring credit card settlements are ...
Finance Manager
New York, NY · On-site
At Princess Cruises, we are passionate about delivering exceptional service and creating ... Guest & Crew Transactions: * Oversee Guest and Crew ATMs, ensuring credit card settlements are ...
Asst Purser
New York, NY · On-site
You will supervise and support Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting, while upholding Princess Cruises' standards of ...
Asst Purser
New York, NY · On-site
You will supervise and support Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting, while upholding Princess Cruises' standards of ...
Lead Navigator
New York, NY · On-site
... exceptional guest experiences and innovation at sea. Our teammates represent more than 60 ... At Princess Cruises, we are passionate about delivering exceptional service and creating ...
Lead Navigator
New York, NY · On-site
... exceptional guest experiences and innovation at sea. Our teammates represent more than 60 ... At Princess Cruises, we are passionate about delivering exceptional service and creating ...
Sr Asst Purser
New York, NY · On-site
... Princess Cruises' commitment to safety, inclusivity, and innovation. Please note: Assignment to either the Guest Services or Crew Office function will be determined based on operational needs and may ...
Sr Asst Purser
New York, NY · On-site
... Princess Cruises' commitment to safety, inclusivity, and innovation. Please note: Assignment to either the Guest Services or Crew Office function will be determined based on operational needs and may ...
Princess Cruises Jobs Information
Do workers at Princess Cruises get paid breaks?
Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and July 2026.
83% of people say they get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and July 2026.
Does Princess Cruises pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and July 2026.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and July 2026.
At Princess Cruises, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
71% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and February 2026.
71% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and February 2026.
Is the health insurance from Princess Cruises affordable enough for their workers?
Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between May 2025 and February 2026.
89% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between May 2025 and February 2026.
Do people get paid time off at Princess Cruises?
Most people get paid time off work.
78% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and February 2026.
78% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and February 2026.
Do workers at Princess Cruises worry about hours?
Most people don’t worry about getting enough hours.
80% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and July 2025.
80% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and July 2025.
Do Princess Cruises workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and July 2025.
40% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and July 2025.
How easy is it to get time off at Princess Cruises?
Some people find it hard to get time off.
50% of people report it’s hard to get time off.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and July 2026.
50% of people report it’s hard to get time off.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and July 2026.
Do Princess Cruises managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
33% of people say their manager changes their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and July 2025.
33% of people say their manager changes their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and July 2025.
Do jobs at Princess Cruises spill into time workers aren’t paid for?
Sometimes. The job can spill into unpaid time.
40% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and July 2025.
40% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and July 2025.
How easy is it to take sick days at Princess Cruises?
Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and July 2026.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and July 2026.
Is a Princess Cruises job good for students?
Only some students say this is a good place to work if you’re studying.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and July 2026.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and July 2026.
Is working at Princess Cruises good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
50% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and February 2026.
50% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and February 2026.
Do people at Princess Cruises feel treated with respect by their managers?
Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and July 2026.
82% of people say they’re treated with respect by their managers.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and July 2026.
Do people at Princess Cruises get to take their breaks without interruption?
Most people get breaks without interruption.
85% of people report that they get to take their breaks without interruption.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and July 2026.
85% of people report that they get to take their breaks without interruption.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and July 2026.
Is it stressful to work at Princess Cruises?
Some people feel stressed here.
62% of people say they often feel stressed at work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and July 2026.
62% of people say they often feel stressed at work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and July 2026.
Do people at Princess Cruises enjoy their jobs?
Most people enjoy their job.
71% of people report they enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and February 2026.
71% of people report they enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and February 2026.
Do people at Princess Cruises recommend working with their team?
Not many people recommend working with their team.
69% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and July 2026.
69% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and July 2026.
Do people get enough training when they start at Princess Cruises?
Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and July 2026.
38% of people report they didn’t get enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and July 2026.
Do people get support to advance at Princess Cruises?
Only some people are given support to advance their career here.
In the last year, 45% of people report not being given support to advance their career here.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and July 2026.
In the last year, 45% of people report not being given support to advance their career here.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and July 2026.
Do people think Princess Cruises’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and July 2026.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and July 2026.
Do workers feel well informed about how Princess Cruises is doing?
Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and July 2026.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and July 2026.
What other companies are hiring for Guest Services Associate jobs?
What are the most popular jobs at Princess Cruises?
What are the most popular categories at Princess Cruises?
Contractor
Re-posted 18 days ago
Princess Cruises rating
4.8
Based on 13 frontline employees who took The Breakroom Quiz
9th of 9 rated cruise lines
Job description
Set a course for adventure with Princess Cruises!
As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.
Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.
At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.
As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.
- Plans, organizes and supervises pre-planned or last-minute group events, including preparation/setup, venue planning, and all other requirements.
- Communicates and coordinates any group or wedding-related requests with the relevant onboard leaders, ensuring each department is aware of its responsibilities.
- Attends scheduled functions and events to ensure an impeccable experience and socializes with the guests during these functions/events to gather feedback and address opportunities.
- Meets with group leaders or wedding couples on arrival to discuss/reconfirm their requirements for their group functions/events.
- Coordinates and conducts charters, groups, or media-related site inspections and/or ship tours as requested by the corporate office.
- Proactively contacts the suite and VIP guests* upon arrival and meet with them to discuss their needs throughout the cruise providing a concierge-style service.
- Regularly checks in with group leaders, wedding couples, suite, and VIP guests* throughout the cruise to ensure the best guest experience.
- Upon embarkation, sends the appropriate welcome letter to group leaders, wedding couples, and VIPs offering any assistance to make their cruise experience a memorable one.
- Owns the suite guest experience and program by ensuring that all suite and VIP guests are provided with the highest level of personalized service.
- Supports the Guest Services team in a supervisory role at any time possible, especially during cruises with low group/wedding counts.
- Ensures Head of Departments are aware of upcoming large groups and determines if private events, priority registration, and reservations would be appropriate and make necessary arrangements.
- Regularly monitors the group master account ensuring all charges are accurate and charged within established guidelines.
- Supports the facilitation of timely and complete payment for contracted onboard services.
- Works with the finance team to ensure all items are charged by the relevant department to create accurate end-of-cruise reporting.
- Responsible for an inclusive culture, and instills our Shared Purpose, Core Values throughout the Guest Services team.
- Promote a positive change management environment by influencing the adaption of operational initiatives.
- Mentor teammates through coaching, training, and ongoing development to support career progression.
- Bachelor's degree in business administration, hospitality management, or hotel management (Preferred).
- A minimum of 2 years of experience as Event Manager in Hotels/Resorts or at least 1 year of experience in a similar position within the Cruise industry.
- Proficiency in Excel, PowerPoint, Microsoft Word, and hospitality software.
- Fluent English Language skills, both verbal and written. Knowledge of additional languages is preferred.
- Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
- Ability to continuously surprise and delight guests throughout their cruise experience.
- Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
- Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
- Motivation to excel in all aspects of job duties and responsibilities.
Embark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy:
- A competitive salary package.
- Your own comfortable double cabin - your private space to relax and recharge.
- Company-paid travel to and from the ship, so you can focus on the journey ahead.
- Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
- A vibrant recreation and welfare program designed to support your well-being and work-life balance.
- Access to exceptional learning and development opportunities to grow your skills and advance your career.
- The chance to travel the world, exploring exciting destinations while doing what you love.
- A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that's passionate about delivering unforgettable experiences-both for our guests and for one another.
What Princess Cruises employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Princess Cruises
Sourced by ZipRecruiter
Industry
Travel arrangement services
Company size
10,000+ Employees
Headquarters location
Valencia, CA, US
Year founded
1965