Key Responsibilities Join Princess Cruises and lead guest service excellence across the fleet. We are seeking a dynamic and experienced hospitality professional for the role of Corporate Guest ...
60 Princess Cruises Guest Services Associate Jobs Hiring Near You
Key Responsibilities Join Princess Cruises and lead guest service excellence across the fleet. We are seeking a dynamic and experienced hospitality professional for the role of Corporate Guest ...
Join Princess Cruises and lead guest service excellence across the fleet. We are seeking a dynamic and experienced hospitality professional for the role of Corporate Guest Services Manager. In this ...
Join Princess Cruises and lead guest service excellence across the fleet. We are seeking a dynamic and experienced hospitality professional for the role of Corporate Guest Services Manager. In this ...
Events & Guest Services Supervisor Department: Guest Svc Employment Type: Fixed Term Contract ... Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ...
Events & Guest Services Supervisor Department: Guest Svc Employment Type: Fixed Term Contract ... Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ...
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Supports the Guest Services team in a supervisory role at any time possible, especially during ...
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Supports the Guest Services team in a supervisory role at any time possible, especially during ...
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Collaborates with the Associate Hotel General Manager in formulating short- and long-term service ...
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Collaborates with the Associate Hotel General Manager in formulating short- and long-term service ...
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Collaborates with the Associate Hotel General Manager in formulating short- and long-term service ...
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Collaborates with the Associate Hotel General Manager in formulating short- and long-term service ...
Associate Hotel General Mgr
New York, NY · On-site
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Operationally, the position oversees the daily performance of the Guest Services, Rooms Division ...
Associate Hotel General Mgr
New York, NY · On-site
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Operationally, the position oversees the daily performance of the Guest Services, Rooms Division ...
You will supervise and support Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting, while upholding Princess Cruises' standards of ...
You will supervise and support Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting, while upholding Princess Cruises' standards of ...
You will supervise and support Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting, while upholding Princess Cruises' standards of ...
You will supervise and support Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting, while upholding Princess Cruises' standards of ...
Lead Navigator
New York, NY · On-site
Guest Services Director Description By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you ...
Lead Navigator
New York, NY · On-site
Guest Services Director Description By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you ...
Asst Purser
New York, NY · On-site
You will supervise and support Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting, while upholding Princess Cruises' standards of ...
Asst Purser
New York, NY · On-site
You will supervise and support Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting, while upholding Princess Cruises' standards of ...
... service like only Princess can. As a member of the Princess Family, you'll enjoy a truly ... Princess Cruises' policies and procedures, with a strong focus on accuracy, compliance, and guest ...
... service like only Princess can. As a member of the Princess Family, you'll enjoy a truly ... Princess Cruises' policies and procedures, with a strong focus on accuracy, compliance, and guest ...
By applying to this position, your application will be submitted to Princess Cruises' internal ... Supports the Guest Services Director by driving a personalized guest and teammate centric ...
By applying to this position, your application will be submitted to Princess Cruises' internal ... Supports the Guest Services Director by driving a personalized guest and teammate centric ...
Finance Manager
New York, NY · On-site
... service like only Princess can. As a member of the Princess Family, you'll enjoy a truly ... Princess Cruises' policies and procedures, with a strong focus on accuracy, compliance, and guest ...
Finance Manager
New York, NY · On-site
... service like only Princess can. As a member of the Princess Family, you'll enjoy a truly ... Princess Cruises' policies and procedures, with a strong focus on accuracy, compliance, and guest ...
... Princess Cruises' commitment to safety, inclusivity, and innovation. Please note: Assignment to either the Guest Services or Crew Office function will be determined based on operational needs and may ...
... Princess Cruises' commitment to safety, inclusivity, and innovation. Please note: Assignment to either the Guest Services or Crew Office function will be determined based on operational needs and may ...
Associate Hotel General Mgr
New York, NY · On-site
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Operationally, the position oversees the daily performance of the Guest Services, Rooms Division ...
Associate Hotel General Mgr
New York, NY · On-site
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Operationally, the position oversees the daily performance of the Guest Services, Rooms Division ...
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Guest Services Director, and Food & Beverage department of all delayed tours whenever necessary.
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Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Guest Services Director, and Food & Beverage department of all delayed tours whenever necessary.
Sr Asst Purser
New York, NY · On-site
... Princess Cruises' commitment to safety, inclusivity, and innovation. Please note: Assignment to either the Guest Services or Crew Office function will be determined based on operational needs and may ...
Sr Asst Purser
New York, NY · On-site
... Princess Cruises' commitment to safety, inclusivity, and innovation. Please note: Assignment to either the Guest Services or Crew Office function will be determined based on operational needs and may ...
Rooms Division Manager
New York, NY · On-site
Guest Services Director Description By applying to this position, your application will be ... Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ...
Rooms Division Manager
New York, NY · On-site
Guest Services Director Description By applying to this position, your application will be ... Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ...
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Consistently assists the Guest Services teams with daily operational inquiries from Japanese ...
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry ... Consistently assists the Guest Services teams with daily operational inquiries from Japanese ...
Princess Cruises Jobs Information
What are the key skills and qualifications needed to thrive as a Guest Services Associate, and why are they important?
To thrive as a Guest Services Associate, you need strong customer service skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and communication tools is commonly required. Exceptional interpersonal skills, patience, and a positive attitude help create memorable guest experiences. These skills are essential for ensuring guest satisfaction, resolving issues efficiently, and maintaining a welcoming environment.
What are some common challenges faced by Guest Services Associates, and how can they be overcome?
Guest Services Associates often encounter challenging situations such as handling dissatisfied guests, managing high-traffic periods, and quickly resolving unexpected issues. Success in this role relies on maintaining a positive attitude, utilizing strong communication skills, and remaining adaptable under pressure. Proactively seeking support from teammates and staying informed about company policies can also help Associates address concerns efficiently and ensure a positive guest experience.
What are Guest Services Associates?
Guest Services Associates are professionals who assist and support guests in various settings such as hotels, resorts, event venues, and attractions. Their primary responsibilities include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive guest experience. They often serve as the main point of contact and play a key role in ensuring guests feel welcome, comfortable, and satisfied during their visit.
What is the difference between Guest Services Associate vs Front Desk Agent?
| Aspect | Guest Services Associate | Front Desk Agent |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; customer service experience |
| Work Environment | Hotels, resorts, entertainment venues | Hotels, motels, hospitality establishments |
| Employer & Industry | Hospitality, tourism, entertainment | Hospitality, travel, lodging |
| Common Search & Comparison | Customer service, guest assistance, hospitality roles | Reception, check-in, guest support |
Both roles involve guest interaction and customer service in hospitality settings. While a Guest Services Associate may handle a broader range of guest needs across various venues, a Front Desk Agent primarily focuses on check-in/check-out processes and front desk operations at hotels. The skills and credentials are similar, making these roles often interchangeable depending on the employer's terminology.
Do workers at Princess Cruises get paid breaks?
Yes. Most people get paid breaks.
91% of people say they get paid breaks.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and February 2026.
91% of people say they get paid breaks.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and February 2026.
Does Princess Cruises pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and February 2026.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it to get time off at Princess Cruises?
Some people find it hard to get time off.
50% of people report it’s hard to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and February 2026.
50% of people report it’s hard to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it to take sick days at Princess Cruises?
Most people find it easy to take sick days.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and February 2026.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and February 2026.
Do people at Princess Cruises get to take their breaks without interruption?
Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and February 2026.
82% of people report that they get to take their breaks without interruption.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and February 2026.
Is it stressful to work at Princess Cruises?
Some people feel stressed out here.
64% of people say they often feel stressed out at work.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and February 2026.
64% of people say they often feel stressed out at work.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and February 2026.
Do people at Princess Cruises recommend working with their team?
Not many people recommend working with their team.
73% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and February 2026.
73% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and February 2026.
Do people get enough training when they start at Princess Cruises?
Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and February 2026.
36% of people report they didn’t get enough training when they started working here.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and February 2026.
Do people think Princess Cruises’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and February 2026.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and February 2026.
Do workers feel well informed about how Princess Cruises is doing?
Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and February 2026.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and February 2026.
What other companies are hiring for Guest Services Associate jobs?
What are the most popular jobs at Princess Cruises?
What are the most popular categories at Princess Cruises?
Temporary
Posted 27 days ago
Princess Cruises rating
5.7
Based on 11 frontline employees who took The Breakroom Quiz
9th of 9 rated cruise lines
Job description
Corporate Guest Svc Manager (Traveling)
Department: Corporate - Hotel
Employment Type: Fixed Term Contract
Location: Global
Description
By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team and will be reviewed by a professional recruiter who will contact you soon if your qualifications meet our requirements for this position.
As the world's leading cruise line, our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.
As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
Key Responsibilities
Join Princess Cruises and lead guest service excellence across the fleet.
We are seeking a dynamic and experienced hospitality professional for the role of Corporate Guest Services Manager.
In this high-impact role, you will travel across the fleet to support and elevate the Guest Services and Rooms Division teams, ensuring consistent, high-quality guest experiences aligned with Princess brand standards.
Key responsibilities include:Guest Experience Leadership
Operational Excellence
Team Development
Financial Oversight
Safety & Compliance
Skills, Knowledge & Expertise
Job Benefits
As an employee of Princess Cruises, you'll enjoy a unique opportunity to travel the world while working in a dynamic and rewarding environment.
Your compensation includes a competitive salary, and throughout your contract, you'll be provided with complimentary single accommodation and meals, allowing you to focus on your work and enjoy life at sea without additional living expenses.
Princess Cruises is committed to your professional growth, offering continuous training and well-defined pathways for career advancement.
You'll also benefit from access to onboard medical care, ensuring your health and wellness are supported while at sea. Working as part of a multicultural team, you'll build meaningful global relationships in a supportive and inclusive environment.
Department: Corporate - Hotel
Employment Type: Fixed Term Contract
Location: Global
Description
By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team and will be reviewed by a professional recruiter who will contact you soon if your qualifications meet our requirements for this position.
As the world's leading cruise line, our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.
As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
Key Responsibilities
Join Princess Cruises and lead guest service excellence across the fleet.
We are seeking a dynamic and experienced hospitality professional for the role of Corporate Guest Services Manager.
In this high-impact role, you will travel across the fleet to support and elevate the Guest Services and Rooms Division teams, ensuring consistent, high-quality guest experiences aligned with Princess brand standards.
Key responsibilities include:Guest Experience Leadership
- Support and mentor Guest Services Directors and Rooms Division Managers to drive guest satisfaction and team engagement.
- Oversee the full spectrum of Guest Services operations, including service delivery, issue resolution, suite experience, public area standards, laundry, and stateroom services.
- Ensure flawless execution of programs such as Captain's Circle, weddings, vow renewals, and embarkation/disembarkation.
Operational Excellence
- Monitor performance using the Hotel Operations Dashboard and quality assurance tools.
- Conduct ship visits to assess compliance, gather feedback, and identify improvement opportunities.
- Optimize use of MedallionClass tools and digital platforms to enhance personalization and efficiency.
Team Development
- Foster a culture of accountability, continuous learning, and performance excellence.
- Identify and develop future leaders through coaching, training, and succession planning.
- Communicate updates, business strategies, and expectations in a clear and motivating manner.
Financial Oversight
- Support budget planning and monitor expenditures across Guest Services and Rooms Division functions.
- Identify cost-efficient solutions that maintain or improve service delivery.
Safety & Compliance
- Ensure all team members adhere to HESS, public health, and company safety standards.
- Work with onboard leadership to proactively manage audit readiness and outbreak response.
- Serve as a liaison with regulatory authorities and ensure professional representation at all times.
Skills, Knowledge & Expertise
- Strong background in cruise operations, with proven experience leading teams in guest services or related areas.
- Demonstrated ability to manage diverse, multicultural teams across multiple functions.
- Solid understanding of guest service operations, team development, and operational efficiency.
- Familiarity with public health regulations and cruise industry standards is an advantage.
- Excellent communication, leadership, and organizational skills.
- Willingness to travel extensively and work in a dynamic, fast-paced environment.
Job Benefits
As an employee of Princess Cruises, you'll enjoy a unique opportunity to travel the world while working in a dynamic and rewarding environment.
Your compensation includes a competitive salary, and throughout your contract, you'll be provided with complimentary single accommodation and meals, allowing you to focus on your work and enjoy life at sea without additional living expenses.
Princess Cruises is committed to your professional growth, offering continuous training and well-defined pathways for career advancement.
You'll also benefit from access to onboard medical care, ensuring your health and wellness are supported while at sea. Working as part of a multicultural team, you'll build meaningful global relationships in a supportive and inclusive environment.
About Princess Cruises
Sourced by ZipRecruiter
Industry
Travel arrangement services
Company size
10,000+ Employees
Headquarters location
Valencia, CA, US
Year founded
1965