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Guest Services Associate Jobs in Alabama (NOW HIRING)

ZMC Hotels

Guest Services Associate

Oxford, AL · On-site

$11/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Must possess a thorough knowledge of guest service and satisfaction. * Requires good communication ... Regular opportunities for bonuses * $250 referral bonus for you and a referred associate * DailyPay ...

Hilton Garden Inn Oxford AL

Guest Services Associate

Oxford, AL · On-site

$11/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Must possess a thorough knowledge of guest service and satisfaction. * Requires good communication ... Regular opportunities for bonuses * $250 referral bonus for you and a referred associate * DailyPay ...

Hilton Garden Inn

Guest Services Associate

Oxford, AL · On-site

$11/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Must possess a thorough knowledge of guest service and satisfaction. * Requires good communication ... Regular opportunities for bonuses * $250 referral bonus for you and a referred associate * DailyPay ...

Hilton Garden Inn

Guest Services Associate

Oxford, AL · On-site

$11/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Must possess a thorough knowledge of guest service and satisfaction. * Requires good communication ... Regular opportunities for bonuses * $250 referral bonus for you and a referred associate * DailyPay ...

European Wax Center

Guest Service Associate

Opelika, AL · On-site

$12 - $14/hr

We deliver exceptional waxing services in a warm, vibrant, and positively energized space. Our team ... As a Guest Service Associate , you're the first smile our guests see and the positive energy that ...

European Wax Center

Guest Service Associate

Birmingham, AL · On-site

$12 - $14/hr

We deliver exceptional waxing services in a warm, vibrant, and positively energized space. Our team ... As a Guest Service Associate , you're the first smile our guests see and the positive energy that ...

European Wax Center

Guest Service Associate

Birmingham, AL · On-site

$12 - $14/hr

We deliver exceptional waxing services in a warm, vibrant, and positively energized space. Our team ... As a Guest Service Associate , you're the first smile our guests see and the positive energy that ...

European Wax Center

Guest Service Associate

Birmingham, AL · On-site

$12 - $14/hr

We deliver exceptional waxing services in a warm, vibrant, and positively energized space. Our team ... As a Guest Service Associate , you're the first smile our guests see and the positive energy that ...

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All JobsGuest Services Associate JobsGuest Services Associate Jobs in Alabama

Guest Services Associate information

See Alabama salary details

$8

$14

$18

How much do guest services associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for guest services associate in Alabama is $14.42, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $15.67 per hour, depending on experience, location, and employer.

What is a guest services associate?

Guest Services Associates are professionals who assist and support guests in various settings such as hotels, resorts, event venues, and attractions. Their primary responsibilities include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive guest experience. They often serve as the main point of contact and play a key role in ensuring guests feel welcome, comfortable, and satisfied during their visit.

What are some common challenges faced by guest services associates, and how can they be overcome?

Guest Services Associates often encounter challenging situations such as handling dissatisfied guests, managing high-traffic periods, and quickly resolving unexpected issues. Success in this role relies on maintaining a positive attitude, utilizing strong communication skills, and remaining adaptable under pressure. Proactively seeking support from teammates and staying informed about company policies can also help Associates address concerns efficiently and ensure a positive guest experience.

What are the key skills and qualifications needed to thrive as a guest services associate?

To thrive as a Guest Services Associate, you need strong customer service skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and communication tools is commonly required. Exceptional interpersonal skills, patience, and a positive attitude help create memorable guest experiences. These skills are essential for ensuring guest satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

Is guest relations a stressful job?

Guest Services Associates often work in fast-paced environments that require strong communication and problem-solving skills. The job can be stressful during busy periods or when handling difficult guests, but effective training and experience can help manage these pressures.

What is the difference between Guest Services Associate vs Front Desk Agent?

AspectGuest Services AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality, tourism, entertainmentHospitality, travel, lodging
Common Search & ComparisonCustomer service, guest assistance, hospitality rolesReception, check-in, guest support

Both roles involve guest interaction and customer service in hospitality settings. While a Guest Services Associate may handle a broader range of guest needs across various venues, a Front Desk Agent primarily focuses on check-in/check-out processes and front desk operations at hotels. The skills and credentials are similar, making these roles often interchangeable depending on the employer's terminology.

What are the most commonly searched types of Guest Services jobs in Alabama?

The most popular types of Guest Services jobs in Alabama are:

What cities in Alabama are hiring for Guest Services Associate jobs?

Cities in Alabama with the most Guest Services Associate job openings:

Infographic showing various Guest Services Associate job openings in Alabama as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% In-person job distribution, with an average salary of $29,987 per year, or $14.4 per hour.

Guest Services Associate

Alabama Gulf Coast Zoo

Gulf Shores, AL • On-site

$13 - $16/hr

Full-time

Re-posted 29 days ago

Job description

Description:

The primary responsibilities of the Guest Services Associate are in the retail and outdoor amusement areas. This position must be willing to work inside the gift shop and outside in attractions. The job entails day-to-day amusement and retail operations and the ability to engage with guests in a busy environment, providing all guests with a positive experience. Excellent customer service skills are a priority.


Key Responsibilities of the Guest Services Associate
The Guest Services Associate is required to:

  • Maintain good standing, attitude, work ethic, etc., providing exceptional customer service to guests, and striving to maintain harmonious relations among staff
  • Provide accurate general information to guests and ensure good guest experiences
  • Keep work areas neat
  • Clean and stock in the gift shop
  • Clean equipment, rides, booths, and grounds- including restrooms
  • Operate POS system
  • Operate attractions (soaring eagle zip line, safari cars, train, carousel)
  • Inform riders of rules, safety regulations, or prohibited items on rides
  • Ensure all riders of an attraction are safe and complying to park rules
  • Following SOPs and complete checklists
  • Use radios for communication and follow the proper chain of command
  • Make decisions guided by the core values of the Alabama Gulf Coast Zoo
  • Participate in morning meetings and temperature checks
  • Participate in after-hours events
  • Other duties as needed, and cooperation with departments outside of amusements (administration, maintenance, guest services, etc.)

The above-listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.

Experience:

  • A minimum of 2 years’ experience in retail/ guest services
  • Candidates with ride operator experience will be given preference

Education:

  • High school diploma

Licensure/Certification:

  • Must maintain a valid Driver’s License

Software Requirements:

  • Must have basic computer knowledge
  • Must be able to utilize the Point of Sale software system and communicate errors to the help desk.

Machinery/Tools/Equipment Requirements:

  • Must have the ability to use mobile devices, computer, fax, scanner, phone, and copy machine
  • Must be knowledgeable in communicating via email

Physical Requirements:

  • Sitting or standing, bending, stooping, and per OSHA regulations: Heavy work involving lifting no more than 25 pounds at a time with frequent lifting or varying of objects weighing up to 50 pounds.
  • Constant adequate range of motion and mobility are required.

Environmental/Working Conditions:

  • Long hours are sometimes required including evenings, weekends, and holidays.
  • Required to work outdoors in extreme temperatures and wear face masks where social distancing isn’t possible.
  • Ability to work under and handle stress in an appropriate manner required.
  • Ensure that storage and guest areas are maintained in a clean, organized, and safe fashion.
  • The candidate must be able to work effectively unsupervised and approach all encounters with employees and guests in a friendly, service-oriented manner.

Personal Attributes: Strong interpersonal skills; ability to communicate and manage well with a wide variety of people within the organization. High attention to detail. Commitment to continually making the Alabama Gulf Coast Zoo a better place for its animals, its staff, and its guests.

“We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”

Requirements: