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Guest Services Associate Jobs in Alabama (NOW HIRING)

Troon

Guest Service Supervisor

Vestavia Hills, AL · On-site

... associates. Addresses complaints and resolves problems. * Assists in the coordination of department members that may include, but is not limited to: Guest Services Attendants, Starters. * Assists in ...

Benchmark

Front Desk - Guest Service Agent

Enterprise, AL · On-site

$15 - $17/hr

... services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines ... We are committed to creating an environment where associates are respected, supported, and ...

Troon Golf

Guest Service Supervisor

Vestavia Hills, AL · On-site

... associates. Addresses complaints and resolves problems. * Assists in the coordination of department members that may include, but is not limited to: Guest Services Attendants, Starters. * Assists in ...

LBA Hospitality

Guest Service Representative

Birmingham, AL · On-site

$12.75 - $15.50/hr

PREREQUISITES Company associates have access to guestrooms and property. As such, character traits ... Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

LBA Hospitality

Guest Service Representative

Huntsville, AL · On-site

$13.50 - $16.50/hr

PREREQUISITES Company associates have access to guestrooms and property. As such, character traits ... Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

LBA Hospitality

Guest Service Representative

Auburn, AL · On-site

$15/hr

PREREQUISITES Company associates have access to guestrooms and property. As such, character traits ... Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

LBA Hospitality

Guest Service Representative

Huntsville, AL · On-site

$12.50 - $15.25/hr

PREREQUISITES Company associates have access to guestrooms and property. As such, character traits ... Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

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Guest Services Associate information

See Alabama salary details

$8

$14

$18

How much do guest services associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for guest services associate in Alabama is $14.42, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $15.67 per hour, depending on experience, location, and employer.

What is a guest services associate?

Guest Services Associates are professionals who assist and support guests in various settings such as hotels, resorts, event venues, and attractions. Their primary responsibilities include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive guest experience. They often serve as the main point of contact and play a key role in ensuring guests feel welcome, comfortable, and satisfied during their visit.

What are the key skills and qualifications needed to thrive as a guest services associate?

To thrive as a Guest Services Associate, you need strong customer service skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and communication tools is commonly required. Exceptional interpersonal skills, patience, and a positive attitude help create memorable guest experiences. These skills are essential for ensuring guest satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What are some common challenges faced by guest services associates, and how can they be overcome?

Guest Services Associates often encounter challenging situations such as handling dissatisfied guests, managing high-traffic periods, and quickly resolving unexpected issues. Success in this role relies on maintaining a positive attitude, utilizing strong communication skills, and remaining adaptable under pressure. Proactively seeking support from teammates and staying informed about company policies can also help Associates address concerns efficiently and ensure a positive guest experience.

What is the difference between Guest Services Associate vs Front Desk Agent?

AspectGuest Services AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality, tourism, entertainmentHospitality, travel, lodging
Common Search & ComparisonCustomer service, guest assistance, hospitality rolesReception, check-in, guest support

Both roles involve guest interaction and customer service in hospitality settings. While a Guest Services Associate may handle a broader range of guest needs across various venues, a Front Desk Agent primarily focuses on check-in/check-out processes and front desk operations at hotels. The skills and credentials are similar, making these roles often interchangeable depending on the employer's terminology.

Is guest relations a stressful job?

Guest Services Associate roles can be stressful at times due to handling customer complaints, managing multiple tasks, and maintaining a positive attitude in a fast-paced environment. Strong communication skills and the ability to stay calm under pressure are important for success in this position.

What are the most commonly searched types of Guest Services jobs in Alabama?

The most popular types of Guest Services jobs in Alabama are:

What cities in Alabama are hiring for Guest Services Associate jobs?

Cities in Alabama with the most Guest Services Associate job openings:

Infographic showing various Guest Services Associate job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $29,987 per year, or $14.4 per hour.

Guest Services Manager | Full-Time | Regions Arena

Oak View Group

Mobile, AL • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Oak View Group rating

6.6

Company rating: 6.6 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

18th of 37 rated event venues

Job description

Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
The Guest Services Manager reports directly to the Assistant General Manager of Events. The Guest Services Manager is responsible for assisting with the planning and execution of Regions Arena events, including but not limited to basketball games, concerts, and family shows.
This role pays an annual salary of $55,000 - $65,000.
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
This position will remain open until November 13, 2026
About the Venue
The new Regions Arena will anchor a lively downtown Mobile, Alabama, a city that offers world-class accommodations, retail shops, restaurants, museums, parks, and art galleries. The state-of-the-art, 10,000-capacity arena is under construction and scheduled to open in early 2027. It will be home to a minor league hockey team, concerts, family shows, regional and national sports events, community gatherings, and annual Mardi Gras events. It will include a wide range of premium seating and experiences, including suites, clubs, and loge boxes, and include over 27,000 square feet of multi-purpose and pre-event space.
Responsibilities
  • Take ownership of assigned events in the facility, inclusive of scheduling staff, working with tour personnel, and briefing relevant stakeholders.
  • Liaison with the security vendor management team to ensure operations are carried out professionally.
  • Manage scheduling of all part-time staff requested per event through various scheduling platforms.
  • Effectively lead, manage, and work alongside part-time staff with the goal of creating exceptional guest experiences at Regions Arena.
  • Assist with creating and leading events for part-time staff recognition and providing continuous opportunities for staff to remain engaged and part of the team.
  • Coordinate staff check-ins, call-offs, event briefings, and post-event meetings with Guest Services and Security Management.
  • Respond to staff and guest inquiries and concerns daily through both verbal and written communication.
  • Assist with managing Guest Services activities (Lost and Found)
  • Ensure oversight of all incident reports during events and that accurate information is being documented.
  • Serve as Manager on Duty with full autonomy for assigned events in the absence of other management staff.
  • Work with event managers to ensure all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations, and emergency procedures are followed.
  • Assist with managing and advancing both large-scale events and ancillary events, including concerts, sports events, VIP receptions, and special events.
  • Communicate and disseminate event-related information to appropriate departments, vendors, and others to ensure necessary levels of staffing coverage and overall event understanding.
  • Develop and maintain effective working relationships with clients, partners, and all stakeholders.
  • Empower staff to take opportunities to create memorable experiences and/or resolve guest concerns timely, effectively, and with great service.
  • Resolve problems in a timely manner; analyze and gather information and identify alternative solutions quickly and effectively.
  • Prepare and approve bi-weekly payroll for all event staff.
  • Other duties and responsibilities as assigned.

Qualifications
Education & Experience:
  • Associate degree preferred or related experience and/or training, or an equivalent combination of education and experience.
  • 3-5 years of related customer service experience.
  • Demonstrate knowledge of principles and techniques of planning, implementing, and supervising event staff.

Skills & Competencies:
  • Strong interpersonal and communication skills
  • Excellent organizational skills and attention to detail
  • Ability to work independently and as part of a team, exercising judgment and initiative.
  • Proficiency in Microsoft Office
  • Handle conflicts, make common-sense decisions, and exercise proper action during high-tension and stressful situations.
  • Organize and prioritize work to meet deadlines.
  • Work effectively under pressure and/or a stringent schedule and produce accurate results.
  • Remain flexible and adjust to situations as they occur.
  • Ability to follow detailed instructions and communicate effectively with others.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in employment.
  • Must be able to multi-task.

Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

What Oak View Group employees say

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About Oak View Group

Sourced by ZipRecruiter

Oak View Group (OVG) is a Development and Investment Company based in Los Angeles, CA, USA. Founded in 2015, the company plays a significant role in the sports and live entertainment industry. Specializing in arena & stadium alliances, OVG is committed to establishing partnerships that facilitate the growth of the live entertainment industry. The company operates multiple subdivisions involved in different aspects like facilities, security, content & media, and investments. Oak View Group's core mission is to be an industry leader that can be trusted by partners, residents, and fans to create world-class experiences.

Industry

Management of companies and enterprises

Company size

51 - 200 Employees

Headquarters location

Los Angeles, CA, US

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