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Guest Services Associate Jobs in Alabama (NOW HIRING)

ZMC Hotels

Guest Services Manager

Oxford, AL · On-site

... associate and maintain liaison with sales, food and beverage, housekeeping, maintenance, and ... Must possess a thorough knowledge of guest service and satisfaction. * Requires good communication ...

Spare Time Entertainment

Guest Service Associate

Birmingham, AL · On-site

$13.75 - $16.75/hr

Answer guest inquiries over the phone and in-person; providing accurate information. * Inform guests of upcoming promotions, specials, and events. * Confidently operate the POS System making accurate ...

Spare Time Entertainment

Guest Service Associate

Birmingham, AL · On-site

$13.75 - $16.75/hr

Answer guest inquiries over the phone and in-person; providing accurate information. * Inform guests of upcoming promotions, specials, and events. * Confidently operate the POS System making accurate ...

Atrium Hospitality

Guest Services Agent

Montgomery, AL · On-site

$14.75 - $18.75/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready. What We Are Looking For * Customer service experience - You've got the people skills ...

Valor Hospitality

Guest Services Agent

Orange Beach, AL · On-site

$13 - $16.25/hr

Guest Services Manager, Rooms Director COMPANY OVERVIEW: Valor Hospitality is a leading hotel ... We believe that the highest form of compliment is respect for each associate, both as an individual ...

Pawleys Island Hampton Inn

$13.25 - $16.25/hr

Seeking a warm, welcoming, professional associate to will provide the best possible guest experience at the front desk. Job Responsibilities include: Checking guests in and out, resolving guest ...

Cracker Barrel

Guest Services and Sales

Saraland, AL · On-site

$12.50 - $15.25/hr

As a Guest Service and Sales team member, you're the friendly face guests see when they arrive, the helping hand they count on while they shop, and the "see y'all next time" that sends them off. You ...

Cracker Barrel

Guest Services and Sales

Saraland, AL · On-site

$12.50 - $15.25/hr

As a Guest Service and Sales team member, you're the friendly face guests see when they arrive, the helping hand they count on while they shop, and the "see y'all next time" that sends them off. You ...

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All JobsGuest Services Associate JobsGuest Services Associate Jobs in Alabama

Guest Services Associate information

See Alabama salary details

$8

$14

$18

How much do guest services associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for guest services associate in Alabama is $14.42, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $15.67 per hour, depending on experience, location, and employer.

What is a guest services associate?

Guest Services Associates are professionals who assist and support guests in various settings such as hotels, resorts, event venues, and attractions. Their primary responsibilities include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive guest experience. They often serve as the main point of contact and play a key role in ensuring guests feel welcome, comfortable, and satisfied during their visit.

What are the key skills and qualifications needed to thrive as a guest services associate?

To thrive as a Guest Services Associate, you need strong customer service skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and communication tools is commonly required. Exceptional interpersonal skills, patience, and a positive attitude help create memorable guest experiences. These skills are essential for ensuring guest satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What are some common challenges faced by guest services associates, and how can they be overcome?

Guest Services Associates often encounter challenging situations such as handling dissatisfied guests, managing high-traffic periods, and quickly resolving unexpected issues. Success in this role relies on maintaining a positive attitude, utilizing strong communication skills, and remaining adaptable under pressure. Proactively seeking support from teammates and staying informed about company policies can also help Associates address concerns efficiently and ensure a positive guest experience.

What is the difference between Guest Services Associate vs Front Desk Agent?

AspectGuest Services AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality, tourism, entertainmentHospitality, travel, lodging
Common Search & ComparisonCustomer service, guest assistance, hospitality rolesReception, check-in, guest support

Both roles involve guest interaction and customer service in hospitality settings. While a Guest Services Associate may handle a broader range of guest needs across various venues, a Front Desk Agent primarily focuses on check-in/check-out processes and front desk operations at hotels. The skills and credentials are similar, making these roles often interchangeable depending on the employer's terminology.

Is guest relations a stressful job?

Guest Services Associate roles can be stressful at times due to handling customer complaints, managing multiple tasks, and maintaining a positive attitude in a fast-paced environment. Strong communication skills and the ability to stay calm under pressure are important for success in this position.

What are the most commonly searched types of Guest Services jobs in Alabama?

The most popular types of Guest Services jobs in Alabama are:

What cities in Alabama are hiring for Guest Services Associate jobs?

Cities in Alabama with the most Guest Services Associate job openings:

Infographic showing various Guest Services Associate job openings in Alabama as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% In-person job distribution, with an average salary of $29,987 per year, or $14.4 per hour.

Guest Services Manager

Home2 Suites Oxford AL

Oxford, AL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Benefits:
  • Health insurance
  • Paid time off
  • Vision insurance
  • 401(k)
  • Dental insurance
  • Employee discounts

Company Overview
We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth.  We hire friendly employees who provide quality service. 
 
Job Summary
Responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hire and train new sales and service associate and maintain liaison with sales, food and beverage, housekeeping, maintenance, and accounting departments. Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.
Responsibilities:
  • Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members. 
  • Scheduling/managing the front desk team. 
  • Working with the other departments to create a clean transition in communications. 
  • Address all guest concerns and ensure follow up is complete
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
  • Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.
 
Qualifications:
  • Highly organized.
  • Must possess a thorough knowledge of guest service and satisfaction.
  • Requires good communication skills, both verbal and written.
  • Most tasks are performed in a team environment with the employee acting as a team leader.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
 
Benefits/Perks:
  • Medical, Dental, and Vision Insurance Options 
  • Paid time off and 401(k) for full-time employees
  • All employees get discounts on hotels across the country
  • Opportunities for bonuses each month
  • DailyPay: access to your already earned wages before payday