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Guest Services Associate Jobs (NOW HIRING)

Capital Vacations

Guest Services Associate

Saint George, UT · On-site

$13.25 - $16/hr

Guest Services Associate- Front Office Reports To: Front Desk Manager FLSA Status: Non-Exempt Purpose The Guest Services Associate represents the first point of contact with our guests and handles ...

whri

Guest Services Associate

Wisconsin Dells, WI · On-site

$13.50 - $16.50/hr

The Guest Services Associate position is responsible for registering and assigning rooms to guests, issuing room keys, transmitting and receiving message, keeping records of occupied rooms, and guest ...

Capital Vacations

Guest Services Associate

Saint George, UT · On-site

$14 - $17/hr

Guest Services Associate- Front Office Reports To: Front Desk Manager FLSA Status: Non-Exempt Purpose The Guest Services Associate represents the first point of contact with our guests and handles ...

Capital Vacations

Guest Services Associate

Saint George, UT

$14 - $17/hr

Guest Services Associate Front Office Reports To: Front Desk Manager FLSA Status: Non-Exempt Purpose The Guest Services Associate represents the first point of contact with our guests and handles all ...

whri

Guest Services Associate

Wisconsin Dells, WI · On-site

$13.50 - $16.50/hr

The Guest Services Associate position is responsible for registering and assigning rooms to guests, issuing room keys, transmitting and receiving message, keeping records of occupied rooms, and guest ...

whri

Guest Services Associate

Wisconsin Dells, WI · On-site

$13.50 - $16.50/hr

The Guest Services Associate position is responsible for registering and assigning rooms to guests, issuing room keys, transmitting and receiving message, keeping records of occupied rooms, and guest ...

Go Rentals

Guest Services Associate

Taos, NM

$14.50 - $17.50/hr

Guest Services Associate Salary Range $17.00 - $18.00 Base+Commission/month Position Type Full Time Education Level High School Category Sales About Us Welcome to Go Rentals! Founded in 1995, we saw ...

Synergy Wellness Center

Guest Services Associate

Hudson, MA · On-site

$15.50 - $19/hr

The Guest Services Associate ensures that the day-to-day operations and customer service needs at Synergy Wellness Center are carried out in an accurate and timely manner to support the needs of all ...

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How much do guest services associate jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for guest services associate in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

What are Guest Services Associates?

Guest Services Associates are professionals who assist and support guests in various settings such as hotels, resorts, event venues, and attractions. Their primary responsibilities include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive guest experience. They often serve as the main point of contact and play a key role in ensuring guests feel welcome, comfortable, and satisfied during their visit.

What are some common challenges faced by Guest Services Associates, and how can they be overcome?

Guest Services Associates often encounter challenging situations such as handling dissatisfied guests, managing high-traffic periods, and quickly resolving unexpected issues. Success in this role relies on maintaining a positive attitude, utilizing strong communication skills, and remaining adaptable under pressure. Proactively seeking support from teammates and staying informed about company policies can also help Associates address concerns efficiently and ensure a positive guest experience.

What are the key skills and qualifications needed to thrive as a Guest Services Associate, and why are they important?

To thrive as a Guest Services Associate, you need strong customer service skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and communication tools is commonly required. Exceptional interpersonal skills, patience, and a positive attitude help create memorable guest experiences. These skills are essential for ensuring guest satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What is the difference between Guest Services Associate vs Front Desk Agent?

AspectGuest Services AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality, tourism, entertainmentHospitality, travel, lodging
Common Search & ComparisonCustomer service, guest assistance, hospitality rolesReception, check-in, guest support

Both roles involve guest interaction and customer service in hospitality settings. While a Guest Services Associate may handle a broader range of guest needs across various venues, a Front Desk Agent primarily focuses on check-in/check-out processes and front desk operations at hotels. The skills and credentials are similar, making these roles often interchangeable depending on the employer's terminology.

What cities are hiring for Guest Services Associate jobs? Cities with the most Guest Services Associate job openings:
What are the most commonly searched types of Guest Services jobs? The most popular types of Guest Services jobs are:
Who are the top companies hiring for Guest Services Associate jobs? The top employers for Guest Services Associate jobs are:
What states have the most Guest Services Associate jobs? States with the most job openings for Guest Services Associate jobs include:
Guest Services Associate

Guest Services Associate

Capital Vacations

Saint George, UT • On-site

$13.25 - $16/hr

Full-time

Posted 12 days ago

Capital Vacations rating

4.5

Company rating: 4.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

19th of 20 rated holiday rentals

Job description

Job Description - Non-Exempt
Position Title: Guest Services Associate- Front Office
Reports To: Front Desk Manager
FLSA Status: Non-Exempt
Purpose
The Guest Services Associate represents the first point of contact with our guests and handles all stages of their stay.
Principal Duties and Responsibilities
  • Responsibilities listed may not apply to all locations
  • Is responsible for the efficient and courteous operation of the front desk
  • Is responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges
  • Answers and transfers all calls from the switchboard using proper telephone etiquette
  • Answers guest questions about local restaurants and attractions
  • Makes courtesy calls and follow up calls to all guests' issues
  • Sends confirmation letters to owners/guests
  • Coordinates with all other departments to ensure a smooth response to guest's requests
  • Processes all incoming revenue from all departments daily
  • Opens and closes the credit card machines and cashier audit reports
  • Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments
  • Orders office supplies as needed
  • Prepares night audit daily
  • Enters maintenance and service requests in SPI promptly
  • Makes reservations most courteously and efficiently
  • Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction
  • Runs reports and corrects errors before the guests checkin
  • Performs any other inventory management changes as directed by the supervisor or manager
  • Prepares check-in packets for the upcoming week
  • Makes rental calls to notify owners whether their villa rented or not
  • Responds to online reviews
  • Reconciles rentals for the previous month
  • Checks online travel agents for rental inbounds
  • Makes daily post office and banking runs
  • BlocksRCI points for unpaid accounts
  • ManagesRCI banking, membership changes, and cancellations
  • All other duties as assigned by management

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
  • High School Diploma/ GED
  • Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred

Skills, Knowledge, and Abilities:
  • Basic computer skills
  • Close attention to detail
  • Excellent Customer Service skills with the ability to work under pressure
  • Bilingual is a plus
  • Active listener with the ability to solve problems
  • Ability to Work with minimal supervision
  • Excellent verbal and written communication skills
  • Flexible schedule -Ability to work evenings, holidays and weekends are a must

Shift: Additional hours may be necessary to cover shifts and meet deadlines
  • Regular Hours and Weekend

Travel:
  • None

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