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Guest Services Associate Jobs in California (NOW HIRING)

ZMC Hotels, LLC

Guest Services Associate

Buena Park, CA · On-site

$19 - $20/hr

Must possess a thorough knowledge of guest service and satisfaction. * Requires good communication ... Regular opportunities for bonuses * $250 referral bonus for you and a referred associate * DailyPay ...

ZMC Hotels

Guest Services Associate

Buena Park, CA · On-site

$19 - $20/hr

Must possess a thorough knowledge of guest service and satisfaction. * Requires good communication ... Regular opportunities for bonuses * $250 referral bonus for you and a referred associate * DailyPay ...

ZMC Hotels

Guest Services Associate

Buena Park, CA · On-site

$19 - $20/hr

Must possess a thorough knowledge of guest service and satisfaction. * Requires good communication ... Regular opportunities for bonuses * $250 referral bonus for you and a referred associate * DailyPay ...

Six Flags

Guest Services Associate

Santa Clara, CA · On-site

$19.50 - $20.50/hr

Take appropriate actionto answer and resolve guest questions and complaints. * Maintain a high ... Follow all California's Great America service standards including up-selling. Some of our amazing ...

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All JobsGuest Services Associate JobsGuest Services Associate Jobs in California

Guest Services Associate information

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How much do guest services associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for guest services associate in California is $15.70, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.07 per hour, depending on experience, location, and employer.

What is a guest services associate?

Guest Services Associates are professionals who assist and support guests in various settings such as hotels, resorts, event venues, and attractions. Their primary responsibilities include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive guest experience. They often serve as the main point of contact and play a key role in ensuring guests feel welcome, comfortable, and satisfied during their visit.

What are some common challenges faced by guest services associates, and how can they be overcome?

Guest Services Associates often encounter challenging situations such as handling dissatisfied guests, managing high-traffic periods, and quickly resolving unexpected issues. Success in this role relies on maintaining a positive attitude, utilizing strong communication skills, and remaining adaptable under pressure. Proactively seeking support from teammates and staying informed about company policies can also help Associates address concerns efficiently and ensure a positive guest experience.

What are the key skills and qualifications needed to thrive as a guest services associate?

To thrive as a Guest Services Associate, you need strong customer service skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and communication tools is commonly required. Exceptional interpersonal skills, patience, and a positive attitude help create memorable guest experiences. These skills are essential for ensuring guest satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

Is guest relations a stressful job?

Guest Services Associates often work in fast-paced environments that require strong communication and problem-solving skills. The job can be stressful during busy periods or when handling difficult guests, but effective training and experience can help manage these pressures.

What is the difference between Guest Services Associate vs Front Desk Agent?

AspectGuest Services AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality, tourism, entertainmentHospitality, travel, lodging
Common Search & ComparisonCustomer service, guest assistance, hospitality rolesReception, check-in, guest support

Both roles involve guest interaction and customer service in hospitality settings. While a Guest Services Associate may handle a broader range of guest needs across various venues, a Front Desk Agent primarily focuses on check-in/check-out processes and front desk operations at hotels. The skills and credentials are similar, making these roles often interchangeable depending on the employer's terminology.

What are the most commonly searched types of Guest Services jobs in California?

The most popular types of Guest Services jobs in California are:

What cities in California are hiring for Guest Services Associate jobs?

Cities in California with the most Guest Services Associate job openings:

Infographic showing various Guest Services Associate job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $32,651 per year, or $15.7 per hour.

Guest Services Associate

National Health Foundation

Ventura, CA • On-site

$18.50/hr

Full-time

Posted 4 days ago

Job description

POSITION TITLE: Guest Services Associate (OVERNIGHT SHIFT)

REPORTS TO: Operations Manager

LOCATION: Ventura, CA

CLASSIFICATION: Non-Exempt, Full-Time

HOURLY: $18.50

SCHEDULE:

  • Wednesday - Sunday (11:00PM - 7:30PM)
  • All positions require candidates to successfully pass a background check, LIVE scan and TB Test


Do YOU meet the REQUIRED MINIMUM QUALIFICATIONS for this position? If so, this is the PERFECT POSITION for you! APPLY NOW!


Guest Services Associate

A Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.


Responsibilities and Initiatives

To help NHF meet its growth goals, the Guest Services Associate will:

  • Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.
  • Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and garner guest feedback.
  • Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests’ requests.
  • Assist nursing, social services and external partners with guest appointments on-site or check ins.
  • Assist management in accurately maintaining bed availability and documentation.
  • Assist Lead staff or Program Management with supplies inventory check/ log.
  • Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
  • Respond to and provide positive intervention encounters for guest concerns.
  • Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
  • Perform laundry, boutique, and mealtime duties and in the absence of the environmental site associate perform housekeeping services.
  • Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
  • Must model and project a positive professional image and adhere to the organization dress code.
  • Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
  • Always follow NHF policies and procedures.

Requirements

  • High School Diploma or equivalent required.
  • Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
  • Ability to perform and prioritize multiple tasks effectively and efficiently.
  • Must be able to work a schedule with five (5) eight (8) hour shifts.
  • Current BLS certification preferred, but not required.
  • Excellent oral and written communication skills.
  • Ability to communicate effectively with all levels of staff, guests, and visitors.
  • Bi-lingual in Spanish Preferred.
  • TB test required.
  • Fingerprint live scan /background required.

Physical Requirements

The duties as described will required standing and walking 90% of the time. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.


PROGRAMS

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org