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Reservations Agent Jobs in Indiana (NOW HIRING)

Rising Star Casino

Hotel Reservations (GSCA)

Rising Sun, IN

$15 - $18.75/hr

Accurate reservations input into property reservations system. * Accurate checking in and checking ... R.) * Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on ...

Hampton Inn and Suites Airport

Front Desk Agent

Indianapolis, IN · On-site

$13.50 - $17.25/hr

You will welcome new guests and issue room keys, manage reservations and provide information about ... Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role * Experience with hotel ...

Commonwealth Hotels

Guest Service Agent

Brownsburg, IN

$14.25 - $18/hr

Reservations Management: Handling room reservations, cancellations, and modifications accurately ... What We are Looking for in a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel ...

Commonwealth Hotels

Guest Service Agent

Brownsburg, IN

$14.25 - $18/hr

Reservations Management: Handling room reservations, cancellations, and modifications accurately ... What We are Looking for in a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel ...

Commonwealth Hotels

Guest Service Agent

Brownsburg, IN · On-site

$14.25 - $18/hr

Reservations Management: Handling room reservations, cancellations, and modifications accurately ... What We are Looking for in a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel ...

Magnified Vacations LLC

Travel Agent

Brownsburg, IN · Remote

Book transportation, make hotel reservations and collect payment/fees * Collect deposits and ... Proven working experience as a travel agent * Excellent knowledge of traveling software (computer ...

Magnified Vacations LLC

Travel Agent

Brownsburg, IN · On-site

Book transportation, make hotel reservations and collect payment/fees * Collect deposits and ... Proven working experience as a travel agent * Excellent knowledge of traveling software (computer ...

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Reservations Agent information

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$10

$16

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How much do reservations agent jobs pay per hour?

As of May 30, 2026, the average hourly pay for reservations agent in Indiana is $16.60, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What Is a Reservations Agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

What are the key skills and qualifications needed to thrive as a Reservations Agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What are some common challenges Reservations Agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What does a Reservations Agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

More about Reservations Agent jobs
What are the most commonly searched types of Reservations Agent jobs in Indiana? The most popular types of Reservations Agent jobs in Indiana are:
What are popular job titles related to Reservations Agent jobs in Indiana? For Reservations Agent jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Reservations Agent jobs in Indiana look for? The top searched job categories for Reservations Agent jobs in Indiana are:
What are popular job titles related to Reservations Agent jobs in IN? For Reservations Agent jobs in IN, the most frequently searched job titles are:
Reservations Agent jobs near you
Hotel Reservations (GSCA)

Hotel Reservations (GSCA)

Rising Star Casino Resort

Rising Sun, IN

$14/hr

Full-time

Posted 7 days ago

Job description

Essential Job Functions:

  • Provide superior service to all customers.
  • Answer and assist all calls presented within the Guest Services, PBX and Front Desk areas.
  • Accurate reservations input into property reservations system.
  • Accurate checking in and checking out/posting of hotel guests.
  • Responsible for the daily maximization and occupancy and rate goals.
  • Responsible for assigning casino patrons to the correct promotion or event blocks along with the appropriate number of entries.
  • Responsible for accurate data entry into all hotel and casino systems.
  • Complete daily reports and checklists.
  • Deliver/sort mail; bulk mailings.
  • Notify the Hotel Supervisor of any inventory shortages with room blocks or event blocks.
  • Assist in baggage and coat check customer service.
  • Greet group guests visiting the property.
  • Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
  • Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions: 

  • Perform miscellaneous duties as assigned.
  • Maintain complete knowledge of departmental policies, procedures and service standards.

Job Qualifications:

  • Experience Required: Guest Service Center Agent or similar experience.
  • Education Required: High school diploma or equivalent.
  • Skills, Knowledge and/or Abilities Required: Professional and positive demeanor. Excellent customer service skills, outstanding verbal and written skills, detail oriented.  Ability to communicate clearly and accurately with all external & internal customers. Must be able to work weekends, evenings and holidays.  Knowledge of hotel and casino system helpful.  Able to prioritize tasks and adapt to change as necessary. Strong computer skills.
  • Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License – Level 2.
  • Other Specialized Requirements: Must be able to pass Rising Star Hotel Comping Test.

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