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Reservations Agent Jobs in Indiana (NOW HIRING)

Holiday Inn Airport Indianapolis, IN

Front Desk Agent

Indianapolis, IN · On-site

$13.50 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will welcome new guests and issue room keys, manage reservations and provide information about ... Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role * Experience with hotel ...

IHG Hotels & Resorts

Front Desk Agent

Indianapolis, IN · On-site

$13.50 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will welcome new guests and issue room keys, manage reservations and provide information about ... Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role * Experience with hotel ...

Holiday Inn Airport Indianapolis, IN

Front Desk Agent

Indianapolis, IN · On-site

$13.50 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will welcome new guests and issue room keys, manage reservations and provide information about ... Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role * Experience with hotel ...

Schahet Hotels

Front Desk Agent

Indianapolis, IN · On-site

$13.50 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join Our Team as a Front Desk Agent at Hilton Garden Inn Indianapolis Airport! Are you an outgoing ... Manage Reservations: Handle online and phone reservations, and keep things running smoothly by ...

Magnified Vacations LLC

Travel Agent

Brownsburg, IN · On-site

  • Retirement

Book transportation, make hotel reservations and collect payment/fees * Collect deposits and ... Proven working experience as a travel agent * Excellent knowledge of traveling software (computer ...

Magnified Vacations LLC

Travel Agent

Brownsburg, IN · Remote

  • Retirement

Book transportation, make hotel reservations and collect payment/fees * Collect deposits and ... Proven working experience as a travel agent * Excellent knowledge of traveling software (computer ...

Peachtree Group

Guest Service Agent

Indianapolis, IN · On-site

$14.25 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Service Agent The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a ...

Peachtree Group

Guest Service Agent

Plainfield, IN · On-site

$14.75 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Service Agent The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a ...

Holiday Inn Express

Front Desk Agent

Fort Wayne, IN · On-site

$13 - $16.50/hr

Front Desk Agent We are looking for a Night Auditor to join our team! Our ideal candidates have a ... Monitoring daily reservations and ensuring assigned rooms are prepared prior to check-in * Handling ...

Midwest Hotel

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Night Audit - Hotel Front Desk Agent

Mishawaka, IN · On-site

$12 - $13.50/hr

  • PTO

Manage reservations and maintain accurate records in the hotel management system. * Conduct night ... Work experience as a Hotel Front Desk Agent, Receptionist, or similar role * Experiences with hotel ...

Peachtree Hospitality Management

Guest Service Agent

Indianapolis, IN · On-site

$14.25 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly ...

Ascent Hospitality

Front Desk Agent

Lebanon, IN · On-site

$13.75 - $17.25/hr

As a Front Desk Agent, you'll greet guests, assist with check-ins and check-outs, answer questions ... Handle check-ins, check-outs, and reservations * Answer phone calls and guest questions * Maintain ...

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All JobsReservations Agent JobsReservations Agent Jobs in Indiana

Reservations Agent information

See Indiana salary details

$10

$16

$21

How much do reservations agent jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for reservations agent in Indiana is $16.60, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

More about Reservations Agent jobs

What are the most commonly searched types of Reservations Agent jobs in Indiana?

The most popular types of Reservations Agent jobs in Indiana are:

What are popular job titles related to Reservations Agent jobs in Indiana?

For Reservations Agent jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Reservations Agent jobs in Indiana look for?

The top searched job categories for Reservations Agent jobs in Indiana are:

What are popular job titles related to Reservations Agent jobs in IN?

For Reservations Agent jobs in IN, the most frequently searched job titles are:

Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Indiana as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $34,527 per year, or $16.6 per hour.

Front Desk Agent

Holiday Inn Airport Indianapolis, IN

Indianapolis, IN • On-site

$13.50 - $17.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Job Summary
 
We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.
 

About Us

As a leader in the hospitality industry, Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of “Best Places to Work” the past 3 years (‘21, ‘22, ‘23) and are excited to expand our team as we continue to grow! While a large organization, we believe culture is the forefront of our business. We refer to our shared values as RISE: Respect, Integrity, Service, and Excitement. We believe that when our team members are happy, everyone benefits!
  

Benefits 

  • Insurance
  • Medical
  • Dental 
  • Vision
  • VPS 
  • PTO
  • Employee Discount 
  • Employee Assistance Program
  • 401K w/ Match
  • Life Insurance 
  • Referral Bonus Program
  •  
Responsibilities
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
Qualifications
  • Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with hotel reservations software, like OnQ or Opera
  • Customer service experience
  • Excellent communication and organizational skills
Company Blurb
 
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.