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Reservation Specialist Jobs (NOW HIRING)

Pearl Real Estate

Reservation Specialist

Houston, TX · On-site

$18/hr

The Westin Houston Medical Center Reservation Specialist Job Type: Full-Time Shift Available: M-F 8 am- 5pm Pay Rate: $18.00 Company Overview: At Pearl Hospitality, we don't just manage hotels; we ...

Lyons HR

Reservation Specialist

Knoxville, TN · On-site

Reservation Specialist The Reservation Specialist is responsible for managing the reservation process from inquiry through move-out while delivering exceptional customer service. This role serves as ...

NashvilleHR

Reservation Specialist

Nashville, TN · On-site

$17/hr

Reservation Specialist Department: Hospitality Reports to: Hospitality Manager Classification: Part-Time; Hourly; Non-Exempt Type: In-person About the Position The Reservation Specialist at Belle ...

Lyons HR, LLC

Reservation Specialist

Knoxville, TN · On-site

Position SummaryThe Reservation Specialist is responsible for managing the reservation process from inquiry through move-out while delivering exceptional customer service. This role serves as the ...

Better Talent

Reservation Specialist

South Haven, MI · On-site

$21 - $25/hr

Position Summary Beachwalk Properties is seeking a detail-oriented and guest-focused Reservation Specialist to join our team in South Haven, MI. In this role, you will serve as the first point of ...

Destination Knot

Cruise Reservation Specialist

$25K - $75K/yr

Cruise Reservation Specialist Job Type: Full-time / Part-time / Remote Location: Remote (Work from Home) About Us: We specialize in creating unforgettable cruise experiences by offering expert travel ...

Resorts Jobs

Reservation Specialist

Cocoa Beach, FL · On-site

The ideal candidate is detail-oriented, organized, and experienced with timeshare reservation systems. Essential Job Duties * Verify all inbound reservations and ensure they are placed in the correct ...

Resorts Jobs

Reservation Specialist

Cocoa Beach, FL · On-site

The ideal candidate is detail-oriented, organized, and experienced with timeshare reservation systems. Essential Job Duties Verify all inbound reservations and ensure they are placed in the correct ...

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Reservation Specialist information

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How much do reservation specialist jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for reservation specialist in the United States is $23.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $29.09 per hour, depending on experience, location, and employer.

What is a reservation specialist?

Reservation Specialists are professionals who assist customers in making reservations for services such as hotels, flights, rental cars, restaurants, or events. They handle booking requests, answer questions about availability and pricing, and ensure customer information is accurately recorded. Reservation Specialists may work over the phone, online, or in person, and often use specialized reservation software. Their goal is to provide excellent customer service and ensure a smooth booking process.

What are the key skills and qualifications needed to thrive as a reservation specialist?

To thrive as a Reservation Specialist, you need strong customer service skills, attention to detail, and proficiency in reservation and booking procedures, often supported by a high school diploma or equivalent. Familiarity with reservation management software such as OPERA, Amadeus, or other property management systems is typically required. Excellent communication, problem-solving abilities, and patience help you stand out in handling guest inquiries and resolving issues. These skills and qualities are crucial for ensuring smooth booking experiences, maintaining high customer satisfaction, and optimizing occupancy rates.

What are the most common challenges faced by reservation specialists in managing bookings during peak seasons?

During peak seasons, Reservation Specialists often encounter challenges such as handling high call volumes, managing overbookings, and accommodating last-minute changes. Effective multitasking and clear communication are essential to ensure customer satisfaction while maintaining accuracy in reservation systems. It's also common to work closely with other departments, like sales and operations, to resolve conflicts and optimize guest experiences. Being adaptable and solution-oriented helps Reservation Specialists navigate these demanding periods successfully.

What is the difference between Reservation Specialist vs Customer Service Representative?

AspectReservation SpecialistCustomer Service Representative
CredentialsHigh school diploma; some roles may require hospitality or travel certificationsHigh school diploma; customer service training often preferred
Work EnvironmentHotels, airlines, travel agencies, call centersRetail, call centers, corporate offices
Employer & IndustryHospitality, travel, tourismVarious industries including retail, telecom, finance
Primary FocusBooking reservations, managing schedulesAssisting customers, resolving issues

While both roles involve communication and customer interaction, Reservation Specialists focus on booking and managing reservations within the hospitality and travel industries. Customer Service Representatives handle a broader range of customer inquiries across multiple sectors. The roles often require similar skills but differ in their specific responsibilities and work environments.

Is a reservation specialist a good job?

A reservation specialist is a customer service role that involves managing bookings and inquiries, often requiring communication skills and familiarity with reservation systems. The job can offer steady employment and opportunities for advancement, but workload and hours may vary depending on the industry and employer. Overall, it can be a suitable position for those interested in hospitality, travel, or service industries.
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Reservation Specialist jobs near you
Infographic showing various Reservation Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $49,397 per year, or $23.7 per hour.

Reservation Specialist

Houston, TX • On-site

Pearl Real Estate
See more jobs at Pearl Real Estateexternal

$18/hr

Other

Posted 11 days ago

Job description

The Westin Houston Medical Center
Reservation Specialist
Job Type: Full-Time
Shift Available: M-F 8 am- 5pm
Pay Rate: $18.00
Company Overview:
At Pearl Hospitality, we don't just manage hotels; we develop leaders. Our mission of creating leaders drives everything we do, from how we support our teams to how we serve our guests. As a growing hotel ownership and management company, we partner with trusted brands such as Marriott and Westin to deliver exceptional service while fostering a culture of accountability, growth, and teamwork.
We are passionate about creating an environment where employees feel valued, supported, and empowered to take the next step in their careers.
About the Role:
A Pearl Hotel Reservation Specialist reports to the Assistant Director of Revenue Management, with a dotted line to the Director of Front Office. They are responsible for creating leaders and fostering the Pearl culture within the Revenue Management and Front Office Departments for Pearl Hospitality. The Reservation Specialist plays a critical role in ensuring a seamless and positive experience for customers booking services or accommodations. This position is responsible for managing reservation requests efficiently and accurately, while providing a high level of customer service. The specialist will serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing detailed information about availability, pricing, and policies. By maintaining organized records and coordinating with other departments, the Reservation Specialist helps optimize booking processes and maximize occupancy or service utilization. Ultimately, this role contributes directly to customer satisfaction and the overall success of the organization's reservation operations.
Minimum Qualifications:
  • High school diploma or equivalent.
  • Proven experience in a customer service or reservation-related role.
  • Proficiency with reservation or booking software and basic computer applications.
  • Excellent verbal and written communication skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
Preferred Qualifications:
  • Associate's or Bachelor's degree in Hospitality, Business Administration, or a related field.
  • Experience working in the hospitality, travel, or service industry.
  • Familiarity with CRM systems and advanced booking platforms.
  • Bilingual abilities or proficiency in multiple languages.
  • Strong problem-solving skills and conflict resolution experience.
Responsibilities:
  • Handle incoming reservation requests via phone, email, or online platforms promptly and professionally.
  • Provide accurate information to customers regarding availability, pricing, policies, and special offers.
  • Enter and update reservation details in the booking system accurately to avoid errors and double bookings.
  • Coordinate with other departments, such as the front desk, housekeeping, and service teams, to ensure smooth customer experiences.
  • Resolve customer concerns or complaints related to reservations in a courteous and effective manner.
  • Maintain detailed records of all transactions and communications for reporting and auditing purposes.
  • Assist in developing and implementing reservation procedures to improve efficiency and customer satisfaction.

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