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Reservation Supervisor Jobs (NOW HIRING)

Pacifichospitality

Reservation Supervisor

Napa, CA

$28/hr

Monitor telephone calls, emails, leads, and reservation requests to ensure timely and professional responses. Ensure reservations are entered accurately, including dates, rates, packages, room types ...

The Ivy Hotel

Reservation Supervisor

Baltimore, MD · On-site

The Reservations Supervisor supports the Reservations Manager in the daily operation of the ... Respond to reservation inquiries by telephone, email, website, travel advisor, and other booking ...

McAllister Towing

Reservation Agent

Manhattan, NY

$18.92/hr

Supervises: None Description of Duties: The Reservation Agent books all customer reservations and handles customer service. Respond to customer need, answer questions, planning travel itineraries and ...

McAllister Towing

Reservation Agent

Manhattan, NY · On-site

$18.92/hr

Supervises: None Description of Duties: The Reservation Agent books all customer reservations and handles customer service. Respond to customer need, answer questions, planning travel itineraries and ...

Marriott

Clerk-Reservations

Albany, NY · On-site

POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... No supervisory experience. License or Certification: None At Marriott International, we are ...

Marriott

Clerk-Reservations

Albany, NY · On-site

POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... No supervisory experience. License or Certification: None At Marriott International, we are ...

CoralTree Hospitality

Reservation Manager

Kihei, HI · On-site

$78K - $85K/yr

The position of the Reservation Manager requires a leader that directly supervises the reservations staff, systems and processes and orchestrates a cohesive plan, strategies and resources for the ...

Marriott

Reservations Clerk

Marco Island, FL · On-site

POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... No supervisory experience. License or Certification: None At Marriott International, we are ...

Marriott

Senior Reservations Clerk

Washington, DC

POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... No supervisory experience. License or Certification: None At Marriott International, we are ...

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Reservation Supervisor information

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$59.8K

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How much do reservation supervisor jobs pay per year?

As of Aug 31, 2026, the average yearly pay for reservation supervisor in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a reservation supervisor?

Reservation Supervisors are professionals responsible for overseeing the reservations department in hotels, airlines, or other travel and hospitality organizations. They manage a team of reservation agents, ensure bookings are processed accurately, handle customer inquiries or complaints, and coordinate with other departments to optimize occupancy and guest satisfaction. Reservation Supervisors also prepare reports, monitor performance, and implement procedures to improve efficiency and service quality.

What are the key skills and qualifications needed to thrive as a reservation supervisor?

To thrive as a Reservation Supervisor, you need expertise in reservation management, customer service, and staff supervision, typically supported by experience in hospitality or travel and a relevant degree or diploma. Familiarity with property management systems (PMS), central reservation systems (CRS), and booking software is crucial. Strong leadership, problem-solving abilities, and effective communication are standout soft skills for this position. These skills ensure efficient reservation operations, high guest satisfaction, and smooth team coordination in a competitive hospitality environment.

How does a reservation supervisor typically collaborate with other departments to ensure smooth operations?

As a Reservation Supervisor, you will frequently coordinate with front office, sales, and housekeeping teams to ensure guest bookings are managed efficiently and special requests are accommodated. This role often involves daily meetings or briefings to communicate updates on occupancy, group bookings, or VIP arrivals. Effective collaboration helps prevent overbooking, ensures accurate communication of guest needs, and supports seamless guest experiences. Building strong interdepartmental relationships is key to resolving challenges quickly and maintaining high service standards.

What is the difference between Reservation Supervisor vs Reservation Agent?

AspectReservation SupervisorReservation Agent
CredentialsHigh school diploma; experience in reservations; leadership skillsHigh school diploma; customer service skills; familiarity with reservation systems
Work EnvironmentSupervises reservation team; administrative tasks; trainingHandles customer inquiries; processes reservations; interacts directly with clients
Industry UsageHotels, airlines, travel agenciesHotels, airlines, travel agencies
Search & ComparisonOften compared for leadership roles in reservationsCommonly searched for direct reservation duties

The Reservation Supervisor oversees reservation teams, manages schedules, and ensures quality service, while Reservation Agents handle direct customer interactions and booking processes. Both roles are essential in the reservations industry, but they differ mainly in responsibility level and scope of duties.

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What job categories do people searching Reservation Supervisor jobs look for?

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Reservation Supervisor jobs near you
Infographic showing various Reservation Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $59,773 per year, or $28.7 per hour.

Reservation Supervisor

Baltimore, MD • On-site

Relais & Châteaux
See more jobs at Relais & Châteauxexternal

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 14 days ago

Job description

Company Description
The Ivy Hotel is a 17-room luxury boutique hotel located in Baltimore's historic Mount Vernon neighborhood. A Relais & Châteaux property and Michelin Two Key hotel, The Ivy is known for highly personalized service and a warm, residential approach to hospitality.
Our team works together to create an exceptional experience for every guest, whether they are joining us for dinner, visiting the Spa, or staying for an extended visit.
Job Description
The Reservations Supervisor supports the Reservations Manager in the daily operation of the Reservations Department. This is a hands-on position responsible for ensuring reservations are handled accurately, efficiently, and with the thoughtful, personalized service expected at The Ivy.
The Reservations Supervisor serves as a day-to-day resource for the team, assisting with workflow, training, guest requests, problem resolution, and communication across departments. This position also provides operational coverage in the Reservations Manager's absence and may assist Guest Services and Bell Ambassadors when needed.
Essential Responsibilities:
  • Create, modify, and cancel reservations accurately in Opera PMS and SynXis CRS.
  • Respond to reservation inquiries by telephone, email, website, travel advisor, and other booking channels.
  • Review reservations for accurate dates, room types, rates, payment and guarantee information, guest preferences, VIP status, and special requests.
  • Assist guests with room selection, packages, transportation, dining, Spa appointments, and other arrangements.
  • Identify opportunities to upgrade room categories and promote packages and hotel services.
  • Maintain accurate guest profiles and reservation records.
  • Monitor cancellations, modifications, no-shows, overbookings, and reservation discrepancies.
  • Ensure VIPs, celebrations, special requests, transportation needs, and other important information are communicated to the appropriate departments.
  • Support the Reservations Manager with daily workflow, reporting, system updates, promotions, administrative responsibilities, and special projects.
  • Provide operational leadership and departmental coverage when the Reservations Manager is unavailable.
  • Assist with training and onboarding Reservations team members.
  • Assign and prioritize daily tasks and monitor the accuracy and quality of the team's work.
  • Provide ongoing coaching and communicate performance, staffing, or training concerns to the Reservations Manager.
  • Help ensure departmental procedures and service standards are followed consistently.
  • Maintain current knowledge of The Ivy's rooms, suites, amenities, policies, packages, Magdalena, the Spa, and other guest experiences.
  • Maintain a working knowledge of Baltimore and the surrounding area to assist guests with recommendations.
  • Handle guest concerns calmly and professionally, taking ownership of issues through resolution.
  • Support room revenue and occupancy goals through effective selling, upselling, and communication of current offers.
  • Assist with implementing packages and promotions and confirm that they are accurately represented in Opera, SynXis, and applicable booking channels.
  • Identify and report discrepancies between Opera, SynXis, OpenTable, and other systems.
  • Work closely with Guest Services, Bell Ambassadors, Housekeeping, Food & Beverage, Spa, Sales, and other departments to provide a seamless guest experience.
  • Assist Guest Services and Bell Ambassadors during high-volume periods or staffing needs.
  • Protect guest privacy and follow all hotel procedures related to payment information, data security, safety, and emergency response.
  • Complete other responsibilities as assigned by the Reservations Manager or hotel leadership.

Qualifications
Qualifications & Experience
  • At least two years of experience in hotel reservations, front office, guest services, or luxury hospitality preferred.
  • Previous supervisory or senior-level hotel experience preferred.
  • Strong working knowledge of Opera PMS and SynXis CRS strongly preferred.
  • Experience in a luxury, boutique, independent, or Relais & Châteaux hotel is highly desirable.
  • Excellent verbal and written communication skills.
  • Strong attention to detail, organization, and problem-solving ability.
  • Ability to manage multiple priorities and remain calm under pressure.
  • Professional, personable, and service-minded approach.
  • Commercial awareness and confidence recommending upgrades, packages, and hotel services.
  • Strong computer skills and the ability to learn new hotel systems.
  • Ability to work independently while contributing to a collaborative team environment.
  • Flexible availability, including weekends and holidays as required.
  • High school diploma or equivalent required; hospitality-related education is preferred.

Additional Information
Benefits:
  • Medical and dental insurance
  • Short- and long-term disability insurance
  • Basic and optional life insurance
  • Retirement savings plan
  • Paid vacation and holidays
  • Staff meals
  • Hospitality and retail perks
  • Supportive staff culture and opportunities for professional growth

The Ivy Hotel is an Equal Opportunity Employer. Employment offers are contingent upon successful completion of a background check conducted in accordance with applicable federal, state, and local laws.

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