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Reservation Supervisor Jobs (NOW HIRING)

Shangri-La

Reservation Agent

Afton, OK · On-site

$14 - $15/hr

The reservation agent is responsible for taking reservations via the telephone, emailed ... Talking and hearing occur continuously in the process of communicating with guests, supervisors and ...

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Shangri La

Reservation Agent

Afton, OK · On-site

$13 - $16.25/hr

The reservation agent is responsible for taking reservations via the telephone, emailed ... Talking and hearing occur continuously in the process of communicating with guests, supervisors and ...

Tempo by Hilton

Front Office Supervisor

Washington, DC · On-site

... reservation system, as well as, other computer programs to ensure a seamless workflow • Handle ... Front Office Supervisor Department: Property Hourly Position Reports to: General Manager Revised 5 ...

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Reservation Supervisor information

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How much do reservation supervisor jobs pay per year?

As of Jul 2, 2026, the average yearly pay for reservation supervisor in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Reservation Supervisor, and why are they important?

To thrive as a Reservation Supervisor, you need expertise in reservation management, customer service, and staff supervision, typically supported by experience in hospitality or travel and a relevant degree or diploma. Familiarity with property management systems (PMS), central reservation systems (CRS), and booking software is crucial. Strong leadership, problem-solving abilities, and effective communication are standout soft skills for this position. These skills ensure efficient reservation operations, high guest satisfaction, and smooth team coordination in a competitive hospitality environment.

How does a Reservation Supervisor typically collaborate with other departments to ensure smooth operations?

As a Reservation Supervisor, you will frequently coordinate with front office, sales, and housekeeping teams to ensure guest bookings are managed efficiently and special requests are accommodated. This role often involves daily meetings or briefings to communicate updates on occupancy, group bookings, or VIP arrivals. Effective collaboration helps prevent overbooking, ensures accurate communication of guest needs, and supports seamless guest experiences. Building strong interdepartmental relationships is key to resolving challenges quickly and maintaining high service standards.

What are Reservation Supervisors?

Reservation Supervisors are professionals responsible for overseeing the reservations department in hotels, airlines, or other travel and hospitality organizations. They manage a team of reservation agents, ensure bookings are processed accurately, handle customer inquiries or complaints, and coordinate with other departments to optimize occupancy and guest satisfaction. Reservation Supervisors also prepare reports, monitor performance, and implement procedures to improve efficiency and service quality.

What is the difference between Reservation Supervisor vs Reservation Agent?

AspectReservation SupervisorReservation Agent
CredentialsHigh school diploma; experience in reservations; leadership skillsHigh school diploma; customer service skills; familiarity with reservation systems
Work EnvironmentSupervises reservation team; administrative tasks; trainingHandles customer inquiries; processes reservations; interacts directly with clients
Industry UsageHotels, airlines, travel agenciesHotels, airlines, travel agencies
Search & ComparisonOften compared for leadership roles in reservationsCommonly searched for direct reservation duties

The Reservation Supervisor oversees reservation teams, manages schedules, and ensures quality service, while Reservation Agents handle direct customer interactions and booking processes. Both roles are essential in the reservations industry, but they differ mainly in responsibility level and scope of duties.

More about Reservation Supervisor jobs
What states have the most Reservation Supervisor jobs? States with the most job openings for Reservation Supervisor jobs include:
What job categories do people searching Reservation Supervisor jobs look for? The top searched job categories for Reservation Supervisor jobs are:
What are popular job titles related to Reservation Supervisor jobs? For Reservation Supervisor jobs, the most frequently searched job titles are:
Reservation Supervisor jobs near you
Infographic showing various Reservation Supervisor job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 6% Full Time, 80% Part Time, 2% Temporary, and 9% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $59,773 per year, or $28.7 per hour.

Reservations Supervisor

The Observatory Sun Valley, A Viceroy Resort

Ketchum, ID • On-site

Other

Posted 20 days ago

Job description

Viceroy Hotels
Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.
Location
The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho's Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.
Overview
Located at the southeast corner of Main Street and River Street East-the gateway to downtown Ketchum, Idaho-and just minutes from Bald Mountain's River Run base, this exceptional property will debut as Sun Valley's first luxury hotel and for-sale residence offering. As part of the Viceroy team, you'll help bring our signature experiential hospitality to one of North America's most iconic, year-round mountain destinations.
The Reservations Supervisor is responsible for managing the day-to-day reservation functions for The Observatory Sun Valley while supporting the Director of Revenue Management with inventory controls, room block management, reservation accuracy, and guest communications. This on-site position serves as the property's primary reservations resource, ensuring a seamless booking experience for guests, travel advisors, and internal stakeholders while supporting revenue optimization strategies.
Responsibilities
  • Manage all individual reservation inquiries, modifications, cancellations, and special requests.
  • Review daily arrivals, departures, VIP arrivals, and guest preferences to ensure accuracy and readiness.
  • Maintain room inventory and room type availability under the guidance of the Director of Revenue Management.
  • Assist with group room block management, rooming lists, and reservation-related group activity.
  • Monitor reservation activity and identify inventory discrepancies, booking errors, or operational concerns.
  • Coordinate reservation-related communication between Revenue Management, Front Office, Housekeeping, Sales, and Guest Services.
  • Ensure rate codes, packages, promotions, and room types are accurately maintained within hotel systems.
  • Audit reservations to ensure guest information, billing instructions, deposits, and special requests are accurate.
  • Monitor OTA, CRS, GDS, and other distribution channel reservations for accuracy and consistency.
  • Maintain rate integrity and follow established revenue management strategies and restrictions.
  • Assist with forecasting efforts through accurate reporting, reservation audits, and data maintenance.
  • Support pre-arrival guest communications and coordinate special accommodations when needed.
  • Serve as the property's subject matter expert on reservation systems and processes.
  • Be knowledgeable of all hotel accommodations, amenities, outlets, services, and local experiences.
  • Support pre-opening reservation system setup, testing, and operational readiness activities.
  • Train Front Office team members on reservation procedures, room types, rate codes, packages, and booking policies.
  • Partner with Front Office leadership to ensure reservation standards and procedures are consistently followed.
  • Assist with onboarding and training new Front Office associates on reservation systems and guest booking processes.
  • Conduct periodic audits and coaching to ensure reservation-related procedures are executed accurately.
  • Assist in developing reservation and Front Office SOPs, job aids, and training materials.
  • Monitor and communicate VIP arrivals, special guests, and guest requests to operational departments.
  • Maintain organized reservation records, reports, and supporting documentation.
  • Maintain a professional working relationship and promote open communication with all departments.
  • Follow all hotel policies, procedures, and service standards.
  • Perform additional duties as assigned.

Qualifications
Qualifications
  • High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management or a related field preferred.
  • Minimum of two years of experience in hotel reservations, front office operations, revenue management support, or guest services required.
  • Previous supervisory, lead, or training experience preferred.
  • Experience with Opera PMS and hotel reservation systems strongly preferred.
  • Knowledge of CRS, GDS, OTA channels, and revenue management principles preferred.
  • Proficiency in Microsoft Office, including Outlook, Word, and Excel.
  • Strong organizational skills and exceptional attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to multitask, prioritize, and manage deadlines in a fast-paced luxury hospitality environment.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to maintain confidentiality and exercise sound judgment.
  • Must be able to effectively communicate with guests, travel advisors, and team members in a professional and service-oriented manner.
  • Must be able to work a flexible schedule, including weekends, holidays, and peak business periods.
  • Must be able to sit, stand, bend, lift, carry, push, pull, or otherwise move objects up to 20 pounds occasionally.
  • Luxury hotel experience preferred.
Additional Requirements
  • Reports directly to the Director of Revenue Management.
  • This is an on-site position based at The Observatory Sun Valley.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and resolving issues as necessary.
  • Must be able to understand and apply complex information, data, and operational requirements from various sources to achieve business objectives.
  • Must be able to cross-train in other hotel-related areas as needed.
  • Must maintain confidentiality of guest, employee, and company information.
  • Must demonstrate initiative, including anticipating guest and operational needs.
  • Approach all encounters with guests and team members in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all required hotel meetings, trainings, and pre-opening activities.
  • Maintain regular attendance in accordance with business needs.
  • Maintain high standards of personal appearance and grooming, including adherence to uniform and nametag requirements.

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