ZipRecruiter

Log In

1

Reservation Supervisor Jobs (NOW HIRING)

Ocean Place

Reservation Agent-Seasonal

Long Branch, NJ

$15.92 - $17/hr

Non-Exempt JOB SUMMARY The Reservations Agent is responsible for handling incoming reservation ... Provide exceptional customer service, resolving guest inquiries or escalating issues to supervisors ...

next page

Showing results 1-20

People also search for

All JobsReservation Supervisor Jobs

Reservation Supervisor information

See salary details

$29K

$59.8K

$109K

How much do reservation supervisor jobs pay per year?

As of Jun 7, 2026, the average yearly pay for reservation supervisor in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Reservation Supervisor, and why are they important?

To thrive as a Reservation Supervisor, you need expertise in reservation management, customer service, and staff supervision, typically supported by experience in hospitality or travel and a relevant degree or diploma. Familiarity with property management systems (PMS), central reservation systems (CRS), and booking software is crucial. Strong leadership, problem-solving abilities, and effective communication are standout soft skills for this position. These skills ensure efficient reservation operations, high guest satisfaction, and smooth team coordination in a competitive hospitality environment.

How does a Reservation Supervisor typically collaborate with other departments to ensure smooth operations?

As a Reservation Supervisor, you will frequently coordinate with front office, sales, and housekeeping teams to ensure guest bookings are managed efficiently and special requests are accommodated. This role often involves daily meetings or briefings to communicate updates on occupancy, group bookings, or VIP arrivals. Effective collaboration helps prevent overbooking, ensures accurate communication of guest needs, and supports seamless guest experiences. Building strong interdepartmental relationships is key to resolving challenges quickly and maintaining high service standards.

What are Reservation Supervisors?

Reservation Supervisors are professionals responsible for overseeing the reservations department in hotels, airlines, or other travel and hospitality organizations. They manage a team of reservation agents, ensure bookings are processed accurately, handle customer inquiries or complaints, and coordinate with other departments to optimize occupancy and guest satisfaction. Reservation Supervisors also prepare reports, monitor performance, and implement procedures to improve efficiency and service quality.

What is the difference between Reservation Supervisor vs Reservation Agent?

AspectReservation SupervisorReservation Agent
CredentialsHigh school diploma; experience in reservations; leadership skillsHigh school diploma; customer service skills; familiarity with reservation systems
Work EnvironmentSupervises reservation team; administrative tasks; trainingHandles customer inquiries; processes reservations; interacts directly with clients
Industry UsageHotels, airlines, travel agenciesHotels, airlines, travel agencies
Search & ComparisonOften compared for leadership roles in reservationsCommonly searched for direct reservation duties

The Reservation Supervisor oversees reservation teams, manages schedules, and ensures quality service, while Reservation Agents handle direct customer interactions and booking processes. Both roles are essential in the reservations industry, but they differ mainly in responsibility level and scope of duties.

More about Reservation Supervisor jobs
What states have the most Reservation Supervisor jobs? States with the most job openings for Reservation Supervisor jobs include:
What job categories do people searching Reservation Supervisor jobs look for? The top searched job categories for Reservation Supervisor jobs are:
What are popular job titles related to Reservation Supervisor jobs? For Reservation Supervisor jobs, the most frequently searched job titles are:
Reservation Supervisor jobs near you
Infographic showing various Reservation Supervisor job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $59,773 per year, or $28.7 per hour.
Reservation Agent-Seasonal

Reservation Agent-Seasonal

Ocean Place Resort & Spa

Long Branch, NJ • On-site

$15.92 - $17/hr

Full-time

Posted 3 days ago

Job description

Reservations Agent 

JOB DESCRIPTION 

DEPARTMENT: Reservations  

REPORTS TO:   Reservations Manager 

STATUS: Non-Exempt  

JOB SUMMARY 

The Reservations Agent is responsible for handling incoming reservation requests and ensuring accurate booking details for guests. This role involves answering calls, responding to emails, entering reservation information into the system, and assisting guests with questions about room types, rates, and hotel services. The Reservations Agent plays a key role in creating a positive first impression and supporting the hotel’s occupancy and revenue goals. 

QUALIFICATION STANDARDS 

Education & Experience:   

  • High School diploma or equivalent required.  

  • Previous customer service or hospitality experience preferred.  

  • Basic computer skills and ability to learn reservation systems.  

  • Strong communication skills and pleasant telephone etiquette. 

Physical Requirements:  

  • Ability to sit for extended periods while using a computer and phone.  

  • Light mobility to access office equipment and assist at the front desk if needed. 

General Requirements  

  • Friendly, courteous, and guestoriented demeanor. 

  • Strong communication skills to effectively interact with guests and team members. 

  • Must maintain a neat, professional appearance at all times. 

  • Responsible, reliable, and able to perform duties with minimal supervision. 

DUTIES & FUNCTIONS 

Fundamental Requirements: 

  • Answer incoming calls and emails promptly and professionally, ensuring a friendly and helpful tone at all times. 

  • Accurately enter reservation details into the property management system, including guest names, dates, room types, and special requests. 

  • Assist guests with questions about rates, availability, and hotel amenities, providing clear and accurate information. 

  • Process changes and cancellations efficiently, ensuring updated records and notifying relevant departments when necessary. 

  • Handle special requests and VIP reservations, communicating details to housekeeping, front desk, and other departments. 

  • Maintain updated knowledge of hotel promotions, packages, and policies to provide accurate information and upsell when appropriate. 

  • Verify payment details and secure deposits according to hotel policy. 

  • Monitor room inventory and availability, ensuring accurate allocation of rooms and avoiding overbooking. 

  • Communicate effectively with Sales and Front Office teams regarding group bookings, rooming lists, and pre-registration details. 

  • Assist with daily reports and forecasts, such as occupancy and availability summaries. 

  • Follow all brand and company standards for reservation handling, including confidentiality and data protection. 

  • Support front desk operations during peak periods, such as check-in/check-out assistance. 

  • Participate in training sessions and team meetings to stay updated on procedures and promotions. 

  • Provide exceptional customer service, resolving guest inquiries or escalating issues to supervisors when necessary. 

  • Perform other duties as assigned by management to support overall hotel operations. 

In accordance with New Jersey State Legislature  (New Jersey Legislature Bill S2310 Sca (1R)) which requires private employers with ten (10) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities.  This position pays $15.92 - $17.00/hr dependent on experience. 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Apply