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Reservation Supervisor Jobs (NOW HIRING)

Shangri-La

Reservation Agent

OK · On-site

$14 - $15/hr

The reservation agent is responsible for taking reservations via the telephone, emailed ... Talking and hearing occur continuously in the process of communicating with guests, supervisors and ...

Viceroy DC

Reservations Supervisor

Ketchum, ID · On-site

Manage all individual reservation inquiries, modifications, cancellations, and special requests ... Previous supervisory, lead, or training experience preferred. * Experience with Opera PMS and hotel ...

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Reservation Supervisor information

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$29K

$59.8K

$109K

How much do reservation supervisor jobs pay per year?

As of Jul 1, 2026, the average yearly pay for reservation supervisor in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Reservation Supervisor, and why are they important?

To thrive as a Reservation Supervisor, you need expertise in reservation management, customer service, and staff supervision, typically supported by experience in hospitality or travel and a relevant degree or diploma. Familiarity with property management systems (PMS), central reservation systems (CRS), and booking software is crucial. Strong leadership, problem-solving abilities, and effective communication are standout soft skills for this position. These skills ensure efficient reservation operations, high guest satisfaction, and smooth team coordination in a competitive hospitality environment.

How does a Reservation Supervisor typically collaborate with other departments to ensure smooth operations?

As a Reservation Supervisor, you will frequently coordinate with front office, sales, and housekeeping teams to ensure guest bookings are managed efficiently and special requests are accommodated. This role often involves daily meetings or briefings to communicate updates on occupancy, group bookings, or VIP arrivals. Effective collaboration helps prevent overbooking, ensures accurate communication of guest needs, and supports seamless guest experiences. Building strong interdepartmental relationships is key to resolving challenges quickly and maintaining high service standards.

What are Reservation Supervisors?

Reservation Supervisors are professionals responsible for overseeing the reservations department in hotels, airlines, or other travel and hospitality organizations. They manage a team of reservation agents, ensure bookings are processed accurately, handle customer inquiries or complaints, and coordinate with other departments to optimize occupancy and guest satisfaction. Reservation Supervisors also prepare reports, monitor performance, and implement procedures to improve efficiency and service quality.

What is the difference between Reservation Supervisor vs Reservation Agent?

AspectReservation SupervisorReservation Agent
CredentialsHigh school diploma; experience in reservations; leadership skillsHigh school diploma; customer service skills; familiarity with reservation systems
Work EnvironmentSupervises reservation team; administrative tasks; trainingHandles customer inquiries; processes reservations; interacts directly with clients
Industry UsageHotels, airlines, travel agenciesHotels, airlines, travel agencies
Search & ComparisonOften compared for leadership roles in reservationsCommonly searched for direct reservation duties

The Reservation Supervisor oversees reservation teams, manages schedules, and ensures quality service, while Reservation Agents handle direct customer interactions and booking processes. Both roles are essential in the reservations industry, but they differ mainly in responsibility level and scope of duties.

More about Reservation Supervisor jobs
What states have the most Reservation Supervisor jobs? States with the most job openings for Reservation Supervisor jobs include:
What job categories do people searching Reservation Supervisor jobs look for? The top searched job categories for Reservation Supervisor jobs are:
What are popular job titles related to Reservation Supervisor jobs? For Reservation Supervisor jobs, the most frequently searched job titles are:
Reservation Supervisor jobs near you
Infographic showing various Reservation Supervisor job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 6% Full Time, 80% Part Time, 2% Temporary, and 9% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $59,773 per year, or $28.7 per hour.
Central Reservation Operations Manager

Central Reservation Operations Manager

Roberts Hawaii

Honolulu, HI • On-site

$55K - $70K/yr

Full-time

Posted 9 days ago

Roberts Hawaii rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

6th of 14 rated coach operators

Job description

Central Reservation Operations Manager
Salary Range: $55,000.00-$70,000.00
Essential Job Functions
  • Leadership and Operations
    • Oversee daily operations of Call Center Agents and Group Coordinators to ensure productivity, accuracy, and service standards are consistently met.
    • Assign and monitor management and supervisory tasks, including but not limited to:
      • Credit Card Processing (CCP) for Travel Agencies
      • Credit card settlement
      • Processing refunds
      • Creating and distributing daily/weekly schedules
    • Alert Director of operational challenges, performance gaps, or system issues requiring escalation.
    • Ensure adherence to company policies, reservation procedures, and service standards.
    • Guide and monitor staff to ensure accuracy and efficiency in reservations, reconfirmations, and customer communications.
    • Step in to assist with booking and customer support during high-volume periods when necessary.
  • Innovation, Automation & Process Improvement
    • Identify and implement automation opportunities to improve productivity and reduce manual workload.
    • Evaluate and introduce tools such as AI chatbots, self-service booking enhancements, workflow automation, and reporting improvements.
    • Continuously refine processes to minimize dependency on large staffing levels while maintaining service quality.
    • Lead modernization initiatives that improve response time, reduce repetitive tasks, and enhance the customer experience.
    • Partner with leadership and IT/Marketing teams to improve reservation platforms, reporting dashboards, and communication systems.
  • Team Development & Performance Management
    • Provide leadership, coaching, and performance feedback to direct reports.
    • Conduct regular meetings to align staff on goals, performance expectations, and service standards.
    • Participate in hiring, training, and development of team members.
    • Complete annual performance evaluations.
    • Counsel and coach employees on day-to-day performance.
    • Work with HR and leadership to address disciplinary matters following progressive
  • Customer Experience & Service Recovery
    • Resolve customer complaints and service issues to ensure positive outcomes for both guests and the company.
    • Monitor agent availability, call flow, and response times to achieve abandon rate and service level goals.
    • Ensure timely responses to reservation inquiries and customer service emails.
  • Group Reservations Oversight
    • Support the Group Reservations function, including:
      • Costing and proposal development for charter and group services
      • Vendor coordination and negotiation support
      • Contract preparation and operational alignment
    • Ensure accuracy, profitability, and timely turnaround for group proposals
  • Communication & Collaboration
    • Maintain strong communication with leadership, operations, sales, and external partners.
    • Participate in staff meetings, product updates, and training session's
    • Assist in the development and implementation of new procedures, tools, and initiatives.
    • Contribute to special projects and assignments as directed.

Essential Skills & Minimum Qualifications
  • High School Diploma or equivalent required
  • Four-year degree in Business, Hospitality, Travel Industry, or related field preferred
  • Minimum 5-10 years of call center, reservations, or customer service experience
  • Minimum 5 years in a leadership or supervisory role
  • Strong experience managing teams in a fast-paced, high-volume environment
  • Demonstrated interest in automation, technology, and process improvement
  • Experience implementing or working with:
    • CRM/reservation systems
    • Automation tools
    • AI-assisted customer service platforms (preferred)
  • Strong computer proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Excellent verbal and written communication skills
  • Highly organized with the ability to prioritize and multitask effectively
  • Strong analytical and problem-solving skills
  • Ability to interact professionally with all levels of management, including executives
  • Knowledge of Hawaii travel industry and geography preferred
  • Flexible schedule including weekends, evenings, and holidays as needed
  • Strong leadership qualities with the ability to motivate, develop, and retain staff

Leadership Profile
  • Embraces innovation and continuously looks for smarter, faster ways to operate
  • Is comfortable learning and implementing new technology and AI tools
  • Thinks strategically about scaling operations without scaling headcount
  • Leads with accountability, clarity, and strong communication
  • Builds a team culture focused on efficiency, adaptability, and service excellence

Working Conditions / Job Environment
  • Air-conditioned office environment
  • Standard desk, chair, and office equipment
  • Sedentary work with extended periods of sitting and computer use
  • Occasional standing/walking required
  • Possible eye and muscle strain due to frequent computer use
  • Some remote work flexibility may be required based on operational needs

The information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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