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Reservations Manager Jobs (NOW HIRING)

Mystic Seaport Museum

Reservations Manager

Mystic, CT · Hybrid

Reservations Manager Job Grade : RFT position, 35hrs/week Department : Visitor Services Reports To : Visitor Journey Director Coordinates with : Education, Finance, Group Sales, IT, Interpretation ...

Mystic Seaport Museum

Reservations Manager

Mystic, CT · On-site

$45K/yr

Reservations Manager Job Grade : RFT position, 35hrs/week Department : Visitor Services Reports To : Visitor Journey Director Coordinates with : Education, Finance, Group Sales, IT, Interpretation ...

Pappa Gallo

Reservations Manager

Rockville Centre, NY · On-site

$75K - $85K/yr

A Reservations Manager is responsible for managing the restaurant's reservation system, maximizing seating efficiency, and ensuring a smooth guest experience from the first point of contact through ...

Barnsley Resort

Reservations Manager

Adairsville, GA · On-site

As the Reservations Manager, you will play a crucial role in ensuring smooth and efficient operations of our reservation department. Your energetic and proactive approach will contribute to enhancing ...

NCSU

Reservations Manager

Raleigh, NC · On-site

Job Posting Information Posting Number PG195155SP Internal Recruitment No Working Title Reservations Manager Anticipated Hiring Range $55,608-$57,276 Work Schedule M-F, 8am-5pm; with flexibility for ...

Homma Talent

Reservations Manager

Key West, FL · On-site

$57K/yr

The Reservations Manager oversees the daily operations of the reservations department, ensuring optimal performance, revenue growth, and team development. This role serves as a liaison between the ...

AccorHotel

Reservations Manager

San Diego, CA

$70K - $75K/yr

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Reservations Manager. Responsibilities Reporting to the Director of Revenue Management, responsibilities ...

Hawksmoor - Boston

Reservations Manager

Boston, MA · On-site

Reporting to the General Manager we're looking for a Reservations Manager to join our team andhelp us open our third US restaurant. Worksomewhere awesome: Careerswith Hawksmoor Restaurants are among ...

FAIRMONT

Reservations Manager

San Diego, CA

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Reservations Manager. Responsibilities Reporting to the Director of Revenue Management, responsibilities ...

Hawksmoor - Boston

Reservations Manager

Boston, MA

$75K/yr

Reporting to the General Manager we're looking for a Reservations Manager to join our team and help us open our third US restaurant. Work somewhere awesome: Careers with Hawksmoor Restaurants are ...

AccorHotel

Reservations Manager

San Diego, CA · On-site

$70K - $75K/yr

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Reservations Manager. Responsibilities Reporting to the Director of Revenue Management, responsibilities ...

FAIRMONT

Reservations Manager

Santa Monica, CA · On-site

Lead and manage all aspects of the Reservations department and ensure all service standards are followed * Manage and coordinate all group and individual reservations * Maintain close liaison with ...

Hawksmoor - US

Reservations Manager

Boston, MA · On-site

Reporting to the General Manager we're looking for a Reservations Manager to join our team andhelp us open our third US restaurant. Worksomewhere awesome: Careerswith Hawksmoor Restaurants are among ...

Benchmark

Job Summary The Reservations Manager is responsible for providing oversight of the Reservations function for a hotel of which may include oversight of the hotel switchboards and staff responsible for ...

AccorHotel

Reservations Manager

Santa Monica, CA

$80K - $85K/yr

Lead and manage all aspects of the Reservations department and ensure all service standards are followed * Manage and coordinate all group and individual reservations * Maintain close liaison with ...

AccorHotel

Reservations Manager

Santa Monica, CA · On-site

$80K - $85K/yr

Lead and manage all aspects of the Reservations department and ensure all service standards are followed * Manage and coordinate all group and individual reservations * Maintain close liaison with ...

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Reservations Manager information

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$29K

$59.8K

$109K

How much do reservations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for reservations manager in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
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Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $59,773 per year, or $28.7 per hour.

Reservations Manager

Mystic Seaport Museum

Mystic, CT • Hybrid

Full-time

Posted 24 days ago

Job description

Description

Position title: Reservations Manager

Job Grade: RFT position, 35hrs/week

Department: Visitor Services

Reports To: Visitor Journey Director

Coordinates with: Education, Finance, Group Sales, IT, Interpretation, Watercraft, Visitor Services, Membership, and Public Programs


SUMMARY DESCRIPTION:

Mystic Seaport Museum seeks an organized, customer-focused, and detail-oriented Reservations Manager to oversee all reservation and booking operations for museum admissions, educational programs, group tours, special events, boat cruises, and facility rentals. This role serves as a superuser of the Tessitura CRM system and requires strong analytical, reporting, and data management skills. The Reservations Manager supervises the Reservations Specialist to ensure an exceptional guest experience from initial inquiry through arrival while maximizing revenue opportunities and maintaining efficient reservation processes across the Museum's diverse offerings. The Manager supports the Visitor Journey Director with data review, report building, and reporting out on sales metrics and analytics museum-wide. Hybrid work arrangements may be available, allowing for remote work one day per week based on seasonal workload and operational requirements.


DUTIES AND RESPONSIBILITIES:

  • Manage daily reservation operations for school programs, group tours, camps, boat cruises, charters, special events, and facility rentals.
  • Oversee the Tessitura reservation system and maintain accurate booking records and customer information.
  • Process reservations, modifications, cancellations, payments, and refunds in accordance with museum policies.
  • Collaborate with Education, Visitor Services, Group Sales, Watercraft, and Finance departments to ensure successful program execution.
  • Generate confirmations, invoices, and related reservation documentation.
  • Facilitate and track grant funding allocations for school field trips and scholarship requests for summer camp
  • Set up annual CampDocs for summer camper health paperwork
  • Supervise the Reservations Specialist, including approval of timecards, time off requests, and schedules.
  • Maintain and update standard operating procedures for general and Tessitura-specific procedures.
  • Support membership sales in conjunction with reservations when applicable.
  • Monitor and report departmental performance metrics and identify opportunities for improvement.
  • Recommend process improvements to enhance efficiency, accuracy, and guest satisfaction
  • Participate in Museums Operations and Tessitura Users Group Meetings
  • Stay up to date on best practices in Tessitura by participating in Tessitura Community Forums, Knowledgebase training, etc.
  • Other duties as assigned.

Requirements

REQUIRED QUALIFICATIONS:

  • Strong customer service and relationship management skills.
  • Excellent written, verbal, and interpersonal communication skills
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Tessitura or other CRM/POS systems including constituent records, bookings, reporting, analytics, and dashboard creation.
  • Proficiency in Microsoft Office applications, especially Excel, Outlook, Teams, and SharePoint.
  • Represent the Museum and Reservations team with professional confidence onsite and at conferences
  • BA/BS in related field or commensurate experience (2-3-year minimum) in a busy office setting


Preferred Qualifications

  • Touch typing 65 wpm or above preferred
  • Experience in a museum, cultural institution, educational organization, or tourism destination.

Apply