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Reservations Manager Jobs (NOW HIRING)

EOS Hospitality

Reservations Manager

Harwich, MA

$75K - $85K/hr

Position Overview The Reservations Manager is responsible for managing all aspects of the reservations process, including individual bookings, group blocks, inventory management, and systems ...

EOS Hospitality

Reservations Manager

Harwich, MA · On-site

$75K - $85K/yr

Position Overview The Reservations Manager is responsible for managing all aspects of the reservations process, including individual bookings, group blocks, inventory management, and systems ...

The Doyle Collection

Reservations Manager

Washington, DC

$63K - $78K/yr

As our Reservations Manager , you will lead a dedicated team responsible for managing all aspects of guest reservations. Your expertise will ensure seamless booking processes, maximize occupancy and ...

The Doyle Collection

Reservations Manager

Baltimore, MD

$63K - $78K/yr

As our Reservations Manager , you will lead a dedicated team responsible for managing all aspects of guest reservations. Your expertise will ensure seamless booking processes, maximize occupancy and ...

Homma Talent

Reservations Manager

Key West, FL · On-site

$57K/yr

The Reservations Manager oversees the daily operations of the reservations department, ensuring optimal performance, revenue growth, and team development. This role serves as a liaison between the ...

Schulte Companies

Reservations Manager

Hollywood, FL · On-site

Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Manager to join our team! Schulte Hospitality Group is an organization whose success is rooted in its service culture.

Schulte Companies

Reservations Manager

Hollywood, FL · On-site

Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Manager to join our team! Schulte Hospitality Group is an organization whose success is rooted in its service culture.

Hawksmoor - Boston

Reservations Manager

Boston, MA

Reporting to the General Manager we're looking for a Reservations Manager to join our team andhelp us open our third US restaurant. Worksomewhere awesome: Careerswith Hawksmoor Restaurants are among ...

Montage Hotels & Resorts

Reservations Manager

San Diego, CA · On-site

$75K - $80K/yr

Reservations Manager SUMMARY The Reservations Manager is responsible to provide assistance and act on behalf of the Director of Revenue Management and manage day to day operations of the Reservations ...

Montage International

Reservations Manager

San Diego, CA · On-site

$75K - $80K/yr

Reservations Manager SUMMARY The Reservations Manager is responsible to provide assistance and act on behalf of the Director of Revenue Management and manage day to day operations of the Reservations ...

AccorHotel

Reservations Manager

Santa Monica, CA · On-site

$80K - $85K/yr

Lead and manage all aspects of the Reservations department and ensure all service standards are followed * Manage and coordinate all group and individual reservations * Maintain close liaison with ...

FAIRMONT

Reservations Manager

Santa Monica, CA · On-site

Lead and manage all aspects of the Reservations department and ensure all service standards are followed * Manage and coordinate all group and individual reservations * Maintain close liaison with ...

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$29K

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$109K

How much do reservations manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for reservations manager in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the highest paid job in hospitality?

In the hospitality industry, executive roles such as General Managers of large hotels or resort directors tend to be the highest paid, often earning six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple departments and operations.

What is the role of a reservation manager?

A reservations manager oversees the booking process for a hospitality or travel business, ensuring efficient handling of reservations, managing staff, and maintaining customer service standards. They often use reservation systems or property management software and may coordinate with other departments to optimize occupancy and revenue.

What does a Reservations Manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What jobs pay 500,000 a year in the US?

Reservations Managers typically do not earn $500,000 annually; such high salaries are usually found in executive roles, specialized medical professionals, or successful entrepreneurs. High-paying jobs often require extensive experience, advanced skills, or ownership of a business. Compensation at this level is rare in standard reservation or hospitality management positions.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

What are the key skills and qualifications needed to thrive as a Reservations Manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

How much do reservations managers make in the US?

Reservations managers in the US typically earn an average salary of around $45,000 to $60,000 per year, depending on experience, location, and the size of the organization. Salaries can vary based on industry, with some roles offering additional bonuses or benefits for skills in customer service and reservation systems.

What Does a Reservations Manager Do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the primary challenges a Reservations Manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.
More about Reservations Manager jobs
What cities are hiring for Reservations Manager jobs? Cities with the most Reservations Manager job openings:
What are the most commonly searched types of Reservations jobs? The most popular types of Reservations jobs are:
Who are the top companies hiring for Reservations Manager jobs? The top employers for Reservations Manager jobs are:
What states have the most Reservations Manager jobs? States with the most job openings for Reservations Manager jobs include:
What job categories do people searching Reservations Manager jobs look for? The top searched job categories for Reservations Manager jobs are:
Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $59,773 per year, or $28.7 per hour.
Reservations Manager

Reservations Manager

EOS Hospitality

Harwich, MA

$75K - $85K/hr

Full-time

Re-posted 28 days ago

EOS Hospitality rating

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Position Overview

The Reservations Manager is responsible for managing all aspects of the reservations process, including individual bookings, group blocks, inventory management, and systems oversight. This role requires a strong understanding of revenue management principles, exceptional communication skills, and a commitment to accuracy and guest satisfaction.

The ideal candidate has leadership experience, deep familiarity with Opera (PMS), and the ability to cultivate a seamless and personalized reservations experience that supports the resort’s operational and revenue goals.

Key Responsibilities

Reservations Operations & Guest Service

  • Oversee the day-to-day operations of the Reservations department, ensuring timely, accurate, and professional handling of all guest inquiries and bookings
  • Maintain Forbes Five-Star standards in every interaction, providing personalized, anticipatory service
  • Ensure all reservations team members follow established protocols, upsell appropriately, and communicate guest preferences clearly to operational departments

Inventory & Revenue Management

  • Partner closely with the Director of Revenue Management to monitor room availability, rate strategies, and booking pace
  • Manage inventory across all channels, ensuring accuracy and alignment with revenue objectives
  • Assist in forecasting, revenue analysis, and performance reporting as needed

Group Block & Event Support

  • Oversee group room blocks, including setup, monitoring, pickup analysis, and collaboration with the Sales team
  • Ensure group contracts, cutoff dates, and rooming lists are managed with precision and strong communication

System & Process Management

  • Maintain deep working knowledge of Opera and related systems to ensure accurate data entry, configuration, and reporting
  • Work collaboratively with IT and third-party partners to resolve system issues or enhance performance
  • Ensure proper documentation, SOPs, and workflows are in place and followed consistently

Team Leadership & Training

  • Lead, mentor, and support the Reservations team, focusing on accuracy, professionalism, and growth
  • Conduct regular training to ensure team members are knowledgeable about room types, packages, promotions, and resort programming
  • Provide clear performance expectations, feedback, and ongoing development opportunities

Qualifications & Experience

  • Bachelor’s degree in Hospitality Management or related field preferred
  • 3–5 years of reservations or front office experience, ideally in a luxury or Forbes-rated property
  • Prior Opera PMS experience required
  • Strong understanding of revenue management, distribution channels, and hotel inventory strategies
  • Exceptional organizational skills, attention to detail, and ability to manage multiple priorities
  • Strong written and verbal communication skills
  • Ability to lead with poise, professionalism, and a guest-first mindset
  • Proficiency in Microsoft Office and familiarity with CRM, call center software, and digital booking tools
  • Ability to work flexible hours including weekends or holidays during peak periods


Salary Range: $75,000 - $85,000 based on experience and qualifications

Why Wequassett

As Cape Cod’s premier luxury resort, Wequassett delivers timeless hospitality, breathtaking surroundings, and exceptional guest experiences. The Reservations Manager plays a pivotal role in shaping a guest’s first impression, supporting key revenue strategies, and ensuring seamless coordination across departments.

This is an opportunity to lead a high-performing team, refine operational excellence, and contribute to the continued success of a Forbes Five-Star destination.

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