ZipRecruiter

Log In

1

Reservations Manager Jobs (NOW HIRING)

Four Seasons

Reservations Manager

Boston, MA

$85K - $94K/yr

The Role In this position, you will manage a team of Sales and Communications Agents that work directly with individual and group guests, both in advance of arrival and while in house. You will lead ...

Marriott

Group Reservations Manager

National Harbor, MD · On-site

Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue ...

The Timbri

Sales Reservations Manager

San Francisco, CA · On-site

$72K - $76K/yr

Attend and participate in Revenue Strategy, Sales, departmental meetings, and training sessions as required by management. * Review arrivals reports, reservations logs, guest request logs, and group ...

The Timbri

Sales Reservations Manager

San Francisco, CA · On-site

Attend and participate in Revenue Strategy, Sales, departmental meetings, and training sessions as required by management. * Review arrivals reports, reservations logs, guest request logs, and group ...

Kingsmill Resort

Reservations Agent

Williamsburg, VA

$15.25 - $19.25/hr

Generate outbound call revenue * Assist Reservations Manager with groups, training new Reservations team members, answer PBX Telephone Lines as needed for coverage * Follow all policy, procedures ...

Kingsmill Resort

Reservations Agent

Williamsburg, VA · On-site

$14.50 - $18.25/hr

Assistance Reservations Manager with groups, training new Reservations team members, answer PBX Telephone Lines as needed for coverage * Follow all policy, procedures, and service standards.

Kingsmill Resort

Reservations Agent

Williamsburg, VA · On-site

$14.50 - $18.25/hr

Assistance Reservations Manager with groups, training new Reservations team members, answer PBX Telephone Lines as needed for coverage * Follow all policy, procedures, and service standards.

next page

Showing results 1-20

All JobsReservations Manager Jobs

Reservations Manager information

See salary details

$29K

$59.8K

$109K

How much do reservations manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for reservations manager in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the highest paid job in hospitality?

In the hospitality industry, executive roles such as General Managers of large hotels or resort directors tend to be the highest paid, often earning six-figure salaries. These positions require strong leadership, extensive experience, and often involve overseeing multiple departments and operations.

What does a reservations manager do?

A reservations manager oversees the booking process for a hospitality or travel business, ensuring accurate and efficient reservation handling. They coordinate with staff, manage reservation systems, and address customer inquiries to optimize occupancy and service quality.

What jobs pay $2000 a day?

Reservations managers typically do not earn $2000 a day; such high daily earnings are more common in specialized roles like high-level consultants, investment bankers, or certain executive positions. These roles often require extensive experience, advanced skills, and sometimes commission or bonus structures that can significantly increase daily income. Most jobs in the hospitality or reservations field offer salaries that are much lower than this figure on a daily basis.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as executive-level positions like CEOs, CFOs, and other C-suite executives can earn $500,000 or more annually. Certain specialized professions like surgeons, anesthesiologists, and successful entrepreneurs may also reach or exceed this income level, often requiring advanced skills, extensive experience, and leadership responsibilities.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

What are the key skills and qualifications needed to thrive as a Reservations Manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

What Does a Reservations Manager Do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the primary challenges a Reservations Manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.
More about Reservations Manager jobs
What cities are hiring for Reservations Manager jobs? Cities with the most Reservations Manager job openings:
What are the most commonly searched types of Reservations jobs? The most popular types of Reservations jobs are:
Who are the top companies hiring for Reservations Manager jobs? The top employers for Reservations Manager jobs are:
What states have the most Reservations Manager jobs? States with the most job openings for Reservations Manager jobs include:
What job categories do people searching Reservations Manager jobs look for? The top searched job categories for Reservations Manager jobs are:
Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $59,773 per year, or $28.7 per hour.
Area Reservations Manager

Area Reservations Manager

Washington Duke Inn & Golf Club

Durham, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

About Us

Washington Duke Inn & Golf Club, JB Duke Hotel, and The Lodge at Duke Medical Center offer a unique blend of luxury hospitality, exceptional service, and memorable guest experiences in the heart of Durham, North Carolina. Located on and around Duke University’s campus, our properties are known for warm hospitality, attention to detail, and a commitment to creating welcoming experiences for every guest.

Position Summary

The Area Reservations Manager is responsible for leading and optimizing reservations operations across the Washington Duke Inn & Golf Club, JB Duke Hotel, and The Lodge at Duke Medical Center. This role oversees daily booking activity, supports revenue optimization strategies, and ensures an exceptional guest experience through effective leadership, collaboration, and operational excellence.

The ideal candidate is a hospitality-focused leader with strong communication skills, attention to detail, and the ability to remain composed and solutions-oriented in a fast-paced environment. This position plays a key role in maximizing occupancy, supporting revenue growth, and maintaining the high service standards synonymous with our luxury hospitality experience.

Responsibilities
  • Lead, train, coach, and support the Reservations team and Group Rooms Coordinator to deliver exceptional guest service and maximize revenue opportunities.
  • Ensure all reservation inquiries are handled promptly, professionally, and courteously in alignment with brand and Four Diamond service standards.
  • Conduct ongoing performance coaching, training, and real-time feedback to foster accountability, professional growth, and continuous improvement within the department.
  • Monitor service quality, reservation accuracy, and operational performance through audits, reporting, and quality assurance measures; implement corrective action and additional training as needed.
  • Collaborate closely with Revenue Management, Sales, Front Office, and Operations teams to effectively manage availability, group blocks, rates, inventory, and booking restrictions across all distribution channels.
  • Maintain comprehensive knowledge of hotel services, amenities, room types, packages, and operational hours to confidently assist guests and enhance the overall guest experience.
  • Analyze trends, reservation activity, and market demand to identify opportunities for improved efficiency, guest satisfaction, and revenue performance.
  • Ensure compliance with all hotel policies, safety standards, security procedures, and fire/life safety protocols.
  • Support the organization’s sustainability initiatives by actively participating in hotel recycling and environmental programs.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
  • Perform additional duties and responsibilities as assigned by the Area Director of Marketing and Executive Leadership Team.
Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and professional growth of our team members, including:

  • Medical, Dental, and Vision Insurance
  • Short-Term and Long-Term Disability Coverage
  • Critical Illness and Accident Coverage
  • Employer-Paid Life Insurance
  • Generous Paid Time Off (PTO)
  • Eight (8) Paid Holidays
  • 401(k) Retirement Plan with Employer Match (eligibility after six months)
  • Complimentary Employee Meals
  • Free On-Site Parking
  • Employee Assistance Program (EAP)
  • Family & Friends Hotel Discounts
  • Opportunity to grow your career within a collaborative, fast-paced, and rewarding luxury hospitality environment.
  • Minimum of 2 years of progressive experience in reservations, revenue management, front office operations, or a related hospitality leadership role, preferably within a multi-property environment.
  • Demonstrated leadership skills with the ability to motivate, coach, and develop a high-performing team in a fast-paced hospitality setting.
  • Strong working knowledge of Property Management Systems (PMS), Central Reservations Systems (CRS), and revenue management platforms. Experience with hotel analytics and reporting tools preferred.
  • Exceptional guest service, communication, and interpersonal skills, with the ability to remain composed, professional, and solutions-oriented in a fast-paced hospitality environment while maintaining strong attention to detail and accuracy.
  • Ability to analyze trends, identify revenue opportunities, and support operational excellence across multiple properties.
  • Proven ability to collaborate effectively with Front Office, Sales, Revenue Management, and Operations teams to drive overall guest satisfaction and business results.
  • Proficient in Microsoft Office Suite, particularly Excel, Outlook, and Word.
  • Ability to prioritize multiple tasks and adapt effectively in a dynamic hospitality environment.

Apply