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Reservations Manager Jobs in Chicago, IL (NOW HIRING)

Four Seasons Hotels

Reservations Agent

Chicago, IL · On-site

$16.50 - $20.50/hr

Reservations & Communications Agent Four Seasons is powered by our people. We are a collective of ... Ability to identify when unable to assist guest and communicate with management in a timely manner ...

Four Seasons Hotels Limited

Reservations Agent

Chicago, IL · On-site

$16.50 - $20.50/hr

The Reservations & Communications Agent is an essential member of the reservations dedicated to ... Ability to identify when unable to assist guest and communicate with management in a timely manner ...

U-Haul

Reservation Manager

Crystal Lake, IL · On-site

$15 - $26.78/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Review reports that aid in effective placement of equipment, customer reservations and contracts ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Manager

Melrose Park, IL · On-site

$15 - $26.78/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Review reports that aid in effective placement of equipment, customer reservations and contracts ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Manager

Crystal Lake, IL · On-site

$15 - $26.78/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Review reports that aid in effective placement of equipment, customer reservations and contracts ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

Four Seasons Hotels Limited

Reservations Agent

Chicago, IL · On-site

$16.50 - $20.50/hr

The Reservations & Communications Agent is an essential member of the reservations dedicated to ... Ability to identify when unable to assist guest and communicate with management in a timely manner ...

U-Haul

Reservation Manager

Melrose Park, IL · On-site

$15 - $26.78/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Review reports that aid in effective placement of equipment, customer reservations and contracts ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

Study Hotels

Reservations Coordinator

Chicago, IL · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Reservations Coordinator The Reservations Coordinator is responsible for providing genuine ... Inform the manager of any reservation related issues and how to resolve them. * Assist in booking ...

Study Hotels

Reservations Coordinator

Chicago, IL · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Reservations Coordinator is responsiblefor providing genuine hospitality and the highest ... Inform the manager of any reservation related issues and how to resolve them. * Assist in booking ...

Travel Staff

Airline Reservations Agent

Des Plaines, IL · Hybrid

$15.50 - $19.50/hr

This fast-growing team is looking to hire an Airline Reservations Agent to join them ... Manage client invoicing (deposits, final payment reminders, and cancellations) * Help clients ...

Travel Staff

Airline Reservations Agent

Des Plaines, IL · Hybrid

$15.50 - $19.50/hr

This fast-growing team is looking to hire an Airline Reservations Agent to join them ... Manage client invoicing (deposits, final payment reminders, and cancellations) * Help clients ...

Study Hotels

Reservations Coordinator

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Reservations Coordinator is responsible for providing genuine hospitality and the highest ... Inform the manager of any reservation related issues and how to resolve them. * Assist in booking ...

U-Haul

U-Haul Moving Center General Manager

Waukegan, IL · On-site

$3.0K - $5.9K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Managing a U-Haul moving and storage center is varied, fast-paced and rewarding work. Our motto is ' Hire Fast, Pay Fast .' You can start today and get paid today! Schedule two hands-on working ...

U-Haul

U-Haul Moving Center General Manager

Waukegan, IL

$3.0K - $5.9K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Managing a U-Haul moving and storage center is varied, fast-paced and rewarding work. Our motto is ' Hire Fast, Pay Fast .' You can start today and get paid today! Schedule two hands-on working ...

U-Haul

U-Haul Moving Center General Manager

Chicago, IL · On-site

$2.9K - $6.0K/wk

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Managing a U-Haul moving and storage center is varied, fast-paced and rewarding work. Our motto is ' Hire Fast, Pay Fast .' You can start today and get paid today! Schedule two hands-on working ...

U-Haul

U-Haul Moving Center General Manager

Chicago, IL · On-site

$2.9K - $6.0K/wk

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Managing a U-Haul moving and storage center is varied, fast-paced and rewarding work. Our motto is ' Hire Fast, Pay Fast .' You can start today and get paid today! Schedule two hands-on working ...

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All JobsReservations JobsReservations Manager JobsReservations Manager Jobs in Chicago, IL

Reservations Manager information

See Chicago, IL salary details

$29.9K

$61.6K

$112.3K

How much do reservations manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for reservations manager in Chicago, IL is $61,575.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $72,100.00 per year, depending on experience, location, and employer.

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
More about Reservations Manager jobs

What are the most commonly searched types of Reservations jobs in Chicago, IL?

The most popular types of Reservations jobs in Chicago, IL are:

What are popular job titles related to Reservations Manager jobs in Chicago, IL?

For Reservations Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Reservations Manager jobs in Chicago, IL look for?

The top searched job categories for Reservations Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Reservations Manager jobs?

Cities near Chicago, IL with the most Reservations Manager job openings:

Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $61,575 per year, or $29.6 per hour.

Director of Reservations - Palmer House Hilton

Hilton Worldwide Holdings, Inc.

Chicago, IL • On-site

$75K - $85K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 12 days ago

Hilton rating

6.4

Company rating: 6.4 out of 10

Based on 760 frontline employees who took The Breakroom Quiz

54th of 108 rated hotels

Job description


Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Director of Reservations, you're not just driving guest loyalty through personalized service - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
  • Deliver a warm welcome: Greet guests upon arrival, serve as a central point of contact throughout their stay, and ensure an exceptional, personalized experience from arrival to departure
  • Support VIP and long-stay guests: Anticipate and coordinate special preferences and requests to deliver tailored experiences for high-profile and extended-stay guests
  • Resolve guest concerns: Address and follow up on guest feedback, complaints, and service recovery opportunities with professionalism and urgency
  • Drive guest loyalty: Track guest preferences and past stays to recognize and reward loyalty while enhancing the sense of welcome and familiarity for returning guests
  • Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.
About the Team
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
  • Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
  • Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
  • Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
  • Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
  • Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
  • Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
  • Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
  • Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
  • Financial security for your future - Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

What Hilton employees say

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