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Reservations Associate Jobs in Chicago, IL (NOW HIRING)

Hyper Kidz Bolingbrook

Floor Associate

Bolingbrook, IL · On-site

$15/hr

... reservations or inquire about services and offerings. ● Manually complete reservations as needed using the point-of-sale software ● Ensure guests' needs are anticipated and satisfied in a ...

Hyper Kidz Bolingbrook

Floor Associate

Bolingbrook, IL · On-site

$15/hr

... reservations or inquire about services and offerings. ● Manually complete reservations as needed using the point-of-sale software ● Ensure guests' needs are anticipated and satisfied in a ...

Hyper Kidz Bolingbrook

Floor Associate

Bolingbrook, IL · On-site

$15/hr

... reservations or inquire about services and offerings. ● Manually complete reservations as needed using the point-of-sale software ● Ensure guests' needs are anticipated and satisfied in a ...

Topgolf

Guest Services Associate

Naperville, IL

$14.75 - $18/hr

Welcome and assist players with check-in and reservations. * Provide information about the venue ... Associates, business partners, vendors, and the communities we serve. Topgolf is an equal ...

JSK Hospitality LLC

Front Desk Associate

Hammond, IN · On-site

$13.50 - $17.25/hr

Responsibilities • Perform check-ins and check-outs, manage reservations, and process payments ... associates. About JSK South Bend, IN-based management, investment amp; development company ...

PetSmart

PetsHotel Associate

Chicago, IL

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Joliet, IL · On-site

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Crystal Lake, IL

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Chicago, IL

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Mount Prospect, IL · On-site

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Orland Hills, IL · On-site

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Aurora, IL · On-site

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Evanston, IL

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Vernon Hills, IL · On-site

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Darien, IL · On-site

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

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All JobsReservations Associate JobsReservations Associate Jobs in Chicago, IL

Reservations Associate information

See Chicago, IL salary details

$11

$17

$23

How much do reservations associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for reservations associate in Chicago, IL is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.81 per hour, depending on experience, location, and employer.

What is a reservations associate?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a reservations associate?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.

What are some common challenges faced by reservations associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

Is a reservations associate a good job?

A reservations associate is responsible for managing booking inquiries, often using reservation systems like Opera or Sabre. The role typically involves customer service skills, attention to detail, and working in a fast-paced environment, making it suitable for those interested in hospitality or travel industries. Compensation and job satisfaction vary depending on the employer and location.

What are the most commonly searched types of Reservations jobs in Chicago, IL?

The most popular types of Reservations jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Reservations Associate jobs?

Cities near Chicago, IL with the most Reservations Associate job openings:

Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,378 per year, or $18 per hour.

Floor Associate

Hyper Kidz Bolingbrook

Bolingbrook, IL • On-site

$15/hr

Part-time

Posted 26 days ago

Job description

Job Title: Floor Associate
REPORTS TO: SHIFT LEAD/OWNERS/GENARAL MANAGER/ASSISTANT GENERAL MANAGER
 
Objective: The objective of this position is to plan, organize, execute and control all activities related to the successful operation of the check-in/check-out counter, lobby, and merchandise area. Floor Associates also plan, organize, execute and control all activities related to the successful operation of the stationed zone (main floor play area, play zones, and parent lounge).
Floor Associates are positioned in various areas throughout the play facility and deal directly with our guests. They are strategically placed in certain areas of the facility in order to monitor for safety and capacity of the various play zones, assist customers, and keep the shelves, displays, and all floor areas presentable. This job is part-time and offers flexible schedules.
 
Safe, Clean, and Fun Environment for Guests
 
JOB RESPONSIBILITIES:
 
●       Oversee the zone to which one is stationed (Big Kid Zone/Kid Zone/Mini Zone/Lobby)
●       Monitor and control for safety, control traffic flow, ensure proper age and weight limits per zone, enforce proper use of the play equipment, and assist parents and children as needed
●       Document and report any incidents in accordance with HyperKidz in accordance with Hyper Kidz policy and as requested by management
●       Enthusiastically greet all guests upon their entrance into the facility in a positive and professional manner to
●       create an enjoyable play experience and to encourage repeat visits
●       Navigate guests through the check-in procedure (sign waivers, shoe cubbies, lockers, hand stamps, walk-in admission, party check-ins) using courtesy and professionalism
●       Answer questions from guests seeking to make reservations or inquire about services and offerings.
●       Manually complete reservations as needed using the point-of-sale software
●       Ensure guests’ needs are anticipated and satisfied in a proactive manner
●       Complete cash register transactions and point-of-sale purchases and refunds
●       Confirm waivers and collect guest admission payments
●       Stamp hands of all guests upon check-in and ensure that children leave with their respective families upon check-out
●       Assist with guest traffic flow in the front lobby area to quickly and efficiently admit guests and shorten wait time
●       Assist guests who have questions, concerns, or special needs  
●       Provide a wide range of guest services
●       Keep professional records in the event of guest service deficiencies, complaints, or accidents
●       Ensure that staff levels within the check-in/check-out and merchandise areas reflect the requirements of the guest capacity
●       Participate in training to effectively perform all job responsibilities in Guest Services, Operations, First Aid, and Emergency Procedures
●       Market and promote products and packages
●       Assist in the development of promotional activities
●       Assist in establishing a strong store identity with the community and marketplace in which Hyper Kidz operates
●       Monitor all equipment in the check-in/check-out and merchandise areas and to notify management and maintenance of any deficiencies
●       Maintain the check-in/check-out and merchandise areas in safe operating condition at all times
●       Monitor the facility’s conformity to local fire and safety regulations
●       Monitor the number of guests in the facility, and notify the management of any infractions of Occupancy loads
and local fire and safety regulations
●       Document all financial reports as required by the store management
●       Must be able to work nights and weekends.
 
 
Any other Management tasks as deemed necessary by the owners to ensure the appropriate overall operations of the facility. Any other appropriate job tasks or duties as required by the General Manager/AGM or Owners