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Reservations Associate Jobs in Chicago, IL (NOW HIRING)

Extended Stay America

Front Desk Agent

Schaumburg, IL · On-site

$14 - $16/hr

Primary responsibilities include: registering guests making and modifying reservations hotel ... Approach all encounters with guests and associates in a friendly service oriented manner * Maintain ...

Extended Stay America

Front Desk Agent

Schaumburg, IL · On-site

$14 - $16/hr

Primary responsibilities include: registering guests making and modifying reservations hotel ... Approach all encounters with guests and associates in a friendly service oriented manner * Maintain ...

PetSmart

PetsHotel Lead

Evanston, IL · On-site

$16.40 - $29.80/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart

PetsHotel Lead

Chicago, IL

$17 - $19/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart

PetsHotel Lead

Chicago, IL

$17 - $19/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart

PetsHotel Lead

Evanston, IL · On-site

$16.25 - $18.25/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart

PetsHotel Lead

Evanston, IL · On-site

$16.25 - $18.25/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart

PetsHotel Manager

Vernon Hills, IL

Recognizes and celebrates associates driving overall associate engagement. Hotel and Pet Care Operations: * Ensures reservations for pet boarding and doggie day camp are within established policies ...

PetSmart

PetsHotel Manager

Vernon Hills, IL

Recognizes and celebrates associates driving overall associate engagement. Hotel and Pet Care Operations: * Ensures reservations for pet boarding and doggie day camp are within established policies ...

PetSmart

PetsHotel Lead

Chicago, IL · On-site

$16.40 - $29.80/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart

PetsHotel Manager

Vernon Hills, IL

Recognizes and celebrates associates driving overall associate engagement. Hotel and Pet Care Operations: * Ensures reservations for pet boarding and doggie day camp are within established policies ...

PetSmart

PetsHotel Manager

Vernon Hills, IL

Recognizes and celebrates associates driving overall associate engagement. Hotel and Pet Care Operations: * Ensures reservations for pet boarding and doggie day camp are within established policies ...

PetSmart

PetsHotel Manager

Vernon Hills, IL

Recognizes and celebrates associates driving overall associate engagement. Hotel and Pet Care Operations: * Ensures reservations for pet boarding and doggie day camp are within established policies ...

PetSmart Careers

PetsHotel Lead

Evanston, IL

$16.40 - $29.80/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart

PetsHotel Lead

Chicago, IL · On-site

$17 - $19/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart

PetsHotel Lead

Chicago, IL · On-site

$17 - $19/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart

PetsHotel Lead

Evanston, IL

$16.25 - $18.25/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

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Showing results 41-60

All JobsReservations Associate JobsReservations Associate Jobs in Chicago, IL

Reservations Associate information

See Chicago, IL salary details

$11

$17

$23

How much do reservations associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for reservations associate in Chicago, IL is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.81 per hour, depending on experience, location, and employer.

What is a reservations associate?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a reservations associate?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.

What are some common challenges faced by reservations associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

Is a reservations associate a good job?

A reservations associate is responsible for managing booking inquiries, often using reservation systems like Opera or Sabre. The role typically involves customer service skills, attention to detail, and working in a fast-paced environment, making it suitable for those interested in hospitality or travel industries. Compensation and job satisfaction vary depending on the employer and location.

What are the most commonly searched types of Reservations jobs in Chicago, IL?

The most popular types of Reservations jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Reservations Associate jobs?

Cities near Chicago, IL with the most Reservations Associate job openings:

Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,378 per year, or $18 per hour.

Front Desk Agent

Extended Stay America

Schaumburg, IL • On-site

$14 - $16/hr

Full-time

Re-posted yesterday

Job description

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay

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Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties

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Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy

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Approach all encounters with guests and associates in a friendly service oriented manner

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Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)

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Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel

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Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations

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Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times

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Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met

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Handle requests for information mail and messages in an efficient and courteous manner

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Answer guest inquires about hotel service facilities and hours of operation

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Answer inquiries from guests regarding restaurants transportation entertainment etc

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Establish and maintain good communications and team work with fellow associates and other departments within the hotel

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Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates

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Obtain all necessary information when taking room reservations and follow rate quoting scenario

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Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology

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Have knowledge of and assist in emergency procedures as required

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Handle check-ins and check-outs in a friendly efficient and courteous manner

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Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system

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Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms

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Use proper two-way radio etiquette at all times when communicating with other associates

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As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members

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Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel

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Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds