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Reservations Manager Jobs in Alberta (NOW HIRING)

FAIRMONT

Reservations Agent

Jasper, AB

What you will be doing:  Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following: * Consistently offer professional ...

U-Haul

Reservation Manager

Calgary, AB · On-site

Review reports that aid in effective placement of equipment, customer reservations and contracts ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

JLL

Occupancy Planning & Move Manager

Calgary, AB · On-site

JLL is hiring an experienced facilities management professional to lead the occupancy planning and move management strategy for a prominent energy sector client. across its portfolio. This role will ...

Pursuitcollection

Global Reservations Agent

Banff, AB · On-site

CA$18.50/hr

Travel More. As a Global Reservations Agent ,you'llhelp guests plan and book unforgettable ... Familiarity with systems such as Inntopia,Maestro,Ventrata,CRM tools,andtelephony platforms

Pursuitcollection

Global Reservations Agent

Banff, AB · On-site

CA$18.50/hr

Travel More. As a Global Reservations Agent ,you'llhelp guests plan and book unforgettable ... Familiarity with systems such as Inntopia,Maestro,Ventrata,CRM tools,andtelephony platforms

Pomeroy Kananaskis Mountain Lodge

CA$22/hr

Update and manage the group reservations, ensuring all details (rooming lists, billing, comments, special requests are recorded accurately. * Collaborate with other departments such as Sales & Events ...

U-Haul

Reservation Agent (PT) In Office

Edmonton, AB

Under the direction of the Traffic Control Manager, your primary focus will be supporting customers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Agent (FT) In Office

Edmonton, AB

Under the direction of the Traffic Control Manager, your primary focus will be supporting customers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

Pomeroy Kananaskis Mountain Lodge

CA$22/hr

Manage the room inventory and accurate assignment of guest rooms. * Pre-assign rooms for upcoming reservations by balancing room categories and strategically blocking arrivals behind departures to ...

RDR Casino

Guest Relations Supervisor

Red Deer, AB · On-site

... Manager, the Guest Relations Supervisor/ Front Office Supervisor supports the operation of the entire Front Office Department, Club Lounge and Reservations team while liaising with sales & catering ...

Pomeroy Lodging LP

Rooms Coordinator

Kananaskis, AB

CA$22/hr

Manage the room inventory and accurate assignment of guest rooms. * Pre-assign rooms for upcoming reservations by balancing room categories and strategically blocking arrivals behind departures to ...

Sentinel Storage

Store Manager

Edmonton, AB

CA$19 - CA$21/hr

Store Manager -- Launch Your Career Beyond Retail Full-Time | Day Shifts Only | Paid Training ... Confirming reservations and completing rental agreements * Processing payments and maintaining ...

Sentinel Storage

Assistant Manager

Edmonton, AB · On-site

CA$17 - CA$19/hr

Assistant Manager -- Launch Your Career Beyond Retail Full-Time | Day Shifts Only | Paid Training ... Confirming reservations and completing rental agreements * Processing payments and maintaining ...

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Reservations Manager information

See Alberta salary details

$25K

$51.2K

$80K

How much do reservations manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for reservations manager in Alberta is $51,247.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $65,000.00 per year, depending on experience, location, and employer.

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
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What are the most commonly searched types of Reservations jobs in Alberta?

The most popular types of Reservations jobs in Alberta are:

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The top searched job categories for Reservations Manager jobs in Alberta are:

What cities in Alberta are hiring for Reservations Manager jobs?

Cities in Alberta with the most Reservations Manager job openings:

Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in Alberta as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $51,247 per year, or $24.6 per hour.

Reservations Agent

Jasper, AB

FAIRMONT
Finance and Insurance • 51 - 200 employees
Learn more about FAIRMONTexternal

Full-time

Re-posted 4 days ago

Job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Reservations Agent. 

What you will be doing: 

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail
  • Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments
  • Accurately record all required reservation information in the Central Reservations System and/or the Opera Property Management System (PMS)
  • Review and update reservations interfacing between the Accor Reservation Systems 
  • Ensure reservation confirmations are issued promptly and accurately
  • Monitor Hotel Inventory to maximize Room Revenues
  • Contribute to hotel’s upsell program by consistently offering best suitable room types according to guest needs and maximizing hotel revenue and earn incentive per Company’s standards 
  • Provide support to our colleagues at Fairmont Global Reservations Centre with guest booking needs. 
  • Understand special promotions and communicate information to various operational departments 
  • Ensure all cashier paperwork and journals are filed with Manager on duty on a daily basis
  • Adhere to all LQA standards set up for the department 
  • Consistently uphold a professional and well-groomed appearance in accordance with the company’s grooming policy 
  • Embrace the Fairmont brand promise and luxury in your role and in all your interactions
  • Other duties as assigned
Qualifications

Your experience and skills include: 

  • Minimum 1 year Front Office, Reservations or Sales experience required. 
  • Must possess professional telephone etiquette and have an excellent command of the English language. 
  • Typing skills, approximately 40 words per minute. 
  • Property Manager (Opera), and Microsoft Office applications experience an asset. 
  • Excellent knowledge of hotel facilities and surrounding areas. 
  • Excellent communication and organizational skills. 
  • Strong interpersonal and problem solving abilities. 
  • Must be flexible with shift start/end times and available to work weekends based on operational needs 
  • Highly responsible & reliable. 
  • Ability to work well under pressure in a fast-paced environment. 
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision. 
  • Ability to focus attention on guest needs, remaining calm and courteous at all times. 

Additional Information

Additional information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,  

  • Starting rate of Pay: $20.88 per hour  
  • Subsidized staff accommodation assistance provided 
  • One complimentary meal per shift in our staff cafeteria 
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide 
  • Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability) 
  • Comprehensive wellness platform for employee mental health and wellbeing support 
  • Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course 
  • Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events 
  • Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor 

About the Application Process:  At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com  

Want to learn more about this opportunity? View the complete job description by clicking this link:Reservation Agent.pdf

Fairmont logo

About Fairmont

Sourced by ZipRecruiter

Fairmont is a leading company, located in Phoenixville, Pennsylvania in the United States. The company thrives in the manufacturing industry, focusing on producing high-quality industrial equipment. Since its establishment, Fairmont has consistently delivered on its commitment to innovation, efficiency, and sustainability. Their products range from specialized machinery and tools to comprehensive industrial systems, making them an essential service in the industrial sector.

Industry

Finance and insurance

Company size

51 - 200 Employees

Headquarters location

Frederick, PA, US

Year founded

1971

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