Reservations Manager Jobs in Calgary, AB (NOW HIRING)

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What this job involves:

JLL is hiring an experienced facilities management professional to lead the occupancy planning and move management strategy for a prominent energy sector client. across its portfolio. This role will be critical in building an exceptional relationship with the client and serving as a key contact. We will rely on your expertise to optimize space, drive process improvements and manage complex relocations while providing financial oversight to this area.

You will provide a "boots on the ground" perspective to the the facilities management team and client for all move activities, and ensures quality service delivery and acts as an effective "change agent" .

This role requires being on-site at the client's office (downtown) 5 days/week.

What your day-to-day will look like:

Occupancy Planning & Strategy

• Analyze client portfolio and identify space optimization opportunities

• Develop and implement occupancy strategies with CRE Leadership

• Track headcount projections (1-3 year horizon) and forecast supply/capacity

• Create Migration and Stack Plans; develop Regional Occupancy Plan of Record

• Manage space allocation per master plans for relocations, remodeling, and rental space moves

• Conduct Site Audit Data reviews (seat assignments, occupancy, vacancy) with Facilities Management

• Apply and educate stakeholders on space policies, standards, and protocols

Move Management & Project Administration

• Manage project staffing, scheduling, scope, and budgets; handle change orders proactively

• Review and approve timesheets, invoices, and project reports for client submission

• Facilitate project kick-offs with internal staff and stakeholders

• Participate in quarterly budget reviews; maintain revenue status across multiple projects

• Develop quality plans for each account; monitor service delivery results

• Complete all internal project close-out activities and documentation

Relocation Execution

• Manage all relocation activities: planning, scheduling, implementation, and post-move support

• Ensure OP Playbook and RPM operations manual are current and followed

• Prepare RFPs and manage vendor procurement (technology, telephony, furniture, etc.)

• Evaluate vendor compliance with performance standards

• Manage furniture plans, budgets, installation, and quality control through punch lists

• Oversee CAFM system data input to maintain accurate occupancy information

• Coordinate work orders, small projects, furniture reconfigurations, and space enhancements

• Provide on-site move support: signage, directions, issue resolution

Client & Stakeholder Management

• Serve as primary client relationship manager; represent JLL at leadership level

• Manage expectations, provide constructive feedback, and identify improvement opportunities

• Establish regular communication channels with clients, partners, and internal teams

• Coordinate seamless transitions and facilitate clear communication across OP, RPM, and Facilities teams

Technical & Space Management

• Work with platform support to maintain CAD/CAFM drawings and CAFM database with required detail

• Coordinate updates to record drawings as spaces are remodeled

• Track and report floor occupancy by department for cost allocation

• Support design of productive workspaces aligned with organizational objectives

• Manage asset divestment when buildings are sold or vacated

Required Qualifications:

Experience:

• 6+ years in occupancy planning, facility, project, or construction management in Corporate Real Estate

• Background in occupancy planning, project management, construction, architecture, or strategy planning preferred

Technical Skills:

• Proficient in CAD/CAFM technology with move management module and/or facilities management systems

• Strong Microsoft Excel, Project, and Office Suite skills

• Working knowledge of architectural drawings, furniture planning, and space planning concepts

• Understanding of RFP/RFQ documents, contracts, and proposal terminology

Other Requirements:

• 5 days on-site per week required

• Flexibility with work hours and travel as needed

• Ability to drive to client sites within region

• Must work outside normal business hours when required

• Physical ability to walk distances, stand extended periods, stoop, kneel, crouch, crawl

• Ability to lift/carry 25 lbs regularly; occasionally lift/move 10-50 lbs

• May occasionally work in outside weather conditions

Location:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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