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Reservations Manager Jobs in Florida (NOW HIRING)

Homma Talent

Reservations Manager

Key West, FL · On-site

$57K/yr

The Reservations Manager oversees the daily operations of the reservations department, ensuring optimal performance, revenue growth, and team development. This role serves as a liaison between the ...

Better Talent

Reservations Agent

Port Saint Joe, FL · On-site

$16/hr

Support the Reservations Manager with routine reports for coordinating upcoming reservations department and related vendors. * Act as liaison between reservations, maintenance, and housekeeping ...

Better Talent

Reservations Agent

Port Saint Joe, FL

$16/hr

Support the Reservations Manager with routine reports for coordinating upcoming reservations department and related vendors. * Act as liaison between reservations, maintenance, and housekeeping ...

AccorHotel

Reservations Supervisor

Miami Beach, FL

Under the general guidance of the Reservations Manager, the Reservations Supervisor is responsible for Luxury and Lifestyle reservations, overseeing guest booking experience and voice sales to assist ...

Delano

Reservations Supervisor

Miami Beach, FL

Under the general guidance of the Reservations Manager, the Reservations Supervisor is responsible for Luxury and Lifestyle reservations, overseeing guest booking experience and voice sales to assist ...

AccorHotel

Reservations Supervisor

Miami Beach, FL · On-site

Under the general guidance of the Reservations Manager, the Reservations Supervisor is responsible for Luxury and Lifestyle reservations, overseeing guest booking experience and voice sales to assist ...

Villatel

Reservations Lead (Hybrid Role)

Orlando, FL · On-site

Performance Management & Coaching * Monitor call quality, productivity, and adherence to reservations standards. * Conduct call reviews, provide coaching feedback, and support Specialist development.

Villatel

Reservations Lead (Hybrid Role)

Orlando, FL · On-site

$20 - $24/hr

Performance Management & Coaching * Monitor call quality, productivity, and adherence to reservations standards. * Conduct call reviews, provide coaching feedback, and support Specialist development.

Villatel

Reservations Lead (Hybrid Role)

Orlando, FL · On-site

$20 - $24/hr

Performance Management & Coaching * Monitor call quality, productivity, and adherence to reservations standards. * Conduct call reviews, provide coaching feedback, and support Specialist development.

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Reservations Manager information

See Florida salary details

$21.7K

$44.7K

$81.5K

How much do reservations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for reservations manager in Florida is $44,668.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,800.00 and $52,300.00 per year, depending on experience, location, and employer.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is important, and some employers prefer candidates with a hospitality or business degree. Gaining experience in a related role such as reservations agent can also help advance to a management position.

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some may receive bonuses or benefits. Strong communication and organizational skills are important for success in this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.
More about Reservations Manager jobs

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The most popular types of Reservations jobs in Florida are:

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For Reservations Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Reservations Manager jobs in Florida look for?

The top searched job categories for Reservations Manager jobs in Florida are:

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Cities in Florida with the most Reservations Manager job openings:

Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $44,668 per year, or $21.5 per hour.

Reservations Manager

The Elser Hotel & Residences - Miami

Miami, FL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Compensation Type
Yearly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition.
Overview
The Reservations Manager is responsible for directing, coordinating, and supervising all reservation activities to ensure the efficient management of transient and group reservations while maximizing room revenue and guest satisfaction. This position serves as a key liaison between Revenue Management, the Sales Department, and hotel operations, ensuring seamless communication and execution of reservation strategies. The Reservations Manager is responsible for overseeing reservation accuracy, inventory management, group block administration, and team performance while maintaining the highest level of service and operational excellence. Additionally, the Reservations Manager supports revenue optimization initiatives, fosters strong interdepartmental collaboration, and ensures departmental goals align with the hotel's revenue objectives, operational standards, and overall business strategy.
Responsibilities
  • Provide exceptional service to internal and external guests by demonstrating professionalism, warmth, and hospitality while following Highgate Hotels service standards.
  • Maintain the confidentiality of guest information, company records, and proprietary data while ensuring proper key and access control procedures are followed.
  • Manage all aspects of the reservations process, including individual reservations, group reservations, room inventory, billing instructions, and special requests.
  • Respond promptly and professionally to reservation inquiries received via telephone, email, and online booking channels, utilizing proper telephone etiquette and service standards.
  • Monitor and manage online travel agency (OTA) extranets, guest communications, and reservation content to ensure accuracy and timely responses.
  • Coordinate closely with Revenue Management, Sales, Front Office, and Operations to maximize occupancy, optimize inventory, and ensure the successful execution of group and transient business.
  • Partner with Sales Managers and Revenue Management to administer group room blocks, process block increases, obtain contract addendums, and communicate inventory updates.
  • Monitor reservation systems for discrepancies, including rate integrity, reservation interface failures, inventory variances, and billing errors, and resolve issues in a timely manner.
  • Perform daily reconciliation of CRS and PMS inventory to ensure system accuracy and maximize revenue opportunities.
  • Maintain rate codes, reservation configurations, and system updates within Opera and other reservation platforms.
  • Process reservation deposits, refunds, direct billing requests, routing instructions, and travel agent commissions in accordance with established procedures.
  • Prepare and distribute operational and revenue reports, including daily pickup reports, 14-day operational forecasts, inventory reports, and other reporting as requested.
  • Participate in weekly Revenue Management, Sales, Group Resume, Group Pickup, and other operational meetings to support forecasting, inventory management, and business strategy.
  • Coordinate VIP arrivals, special accommodations, wholesale, consortia, and travel agency reservations as directed by the Director of Revenue.
  • Conduct routine quality assurance audits, including reservation accuracy, interface monitoring, voice reservation testing, and system validations.
  • Maintain complete knowledge of Opera, SynXis, Delphi, CRS, PMS, OXI interfaces, and all other property management and reservation systems required to perform the role successfully.
  • Maintain a clean, organized, and professional work environment while complying with all Highgate Hotels policies, procedures, safety standards, and brand guidelines.
  • Develop and maintain positive working relationships with associates across all departments to support collaboration, operational excellence, and achievement of departmental and hotel goals.
  • Attend all required training sessions, departmental meetings, and professional development opportunities.
  • Perform special projects and other duties as assigned by the Director of Revenue or hotel leadership.

Qualifications
  • At least one (1) year of progressive experience in hotel reservations or a related hospitality position required.
  • Previous experience in an independent or lifestyle hotel environment preferred.
  • Experience with SynXis, Delphi, and Opera reservation/property management systems preferred.
  • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades and percentages
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

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