The Guest Services Agent position at VTrips is responsible for providing exceptional customer ... Review, update, and manage property notes and folios. * Resolve owners and guest-related issues.
Quick apply
5 Vtrips Reservations Manager Jobs Hiring Near You
The Guest Services Agent position at VTrips is responsible for providing exceptional customer ... Review, update, and manage property notes and folios. * Resolve owners and guest-related issues.
Guest Service Agent - Pigeon Forge
$14.25 - $18/hr
The Guest Services Agent position at VTrips is responsible for providing exceptional customer ... Review, update, and manage property notes and folios. * Resolve owners and guest-related issues.
Quick apply
Guest Service Agent - Pigeon Forge
$14.25 - $18/hr
The Guest Services Agent position at VTrips is responsible for providing exceptional customer ... Review, update, and manage property notes and folios. * Resolve owners and guest-related issues.
Guest Service Agent - Pigeon Forge
Gatlinburg, TN · On-site
$14.25 - $18/hr
The Guest Services Agent position at VTrips is responsible for providing exceptional customer ... Review, update, and manage property notes and folios. * Resolve owners and guest-related issues.
Guest Service Agent - Pigeon Forge
Gatlinburg, TN · On-site
$14.25 - $18/hr
The Guest Services Agent position at VTrips is responsible for providing exceptional customer ... Review, update, and manage property notes and folios. * Resolve owners and guest-related issues.
Guest Service Agent
Fort Myers Beach, FL · On-site
$18.50/hr
Review, update, and manage property notes and folios. * Resolve owners and guest-related issues ... Create, modify, and cancel reservations. * Process payments, adjust payment schedules, and code ...
Guest Service Agent
Fort Myers Beach, FL · On-site
$18.50/hr
Review, update, and manage property notes and folios. * Resolve owners and guest-related issues ... Create, modify, and cancel reservations. * Process payments, adjust payment schedules, and code ...
Review, update, and manage property notes and folios. * Resolve owners and guest-related issues ... Create, modify, and cancel reservations. * Process payments, adjust payment schedules, and code ...
Quick apply
Review, update, and manage property notes and folios. * Resolve owners and guest-related issues ... Create, modify, and cancel reservations. * Process payments, adjust payment schedules, and code ...
VTrips Jobs Information
Do workers at VTrips get paid breaks?
Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2026.
80% of people say they get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2026.
How easy is it to get time off at VTrips?
Some people find it hard to get time off.
40% of people report it’s hard to get time off.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.
40% of people report it’s hard to get time off.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.
How easy is it to take sick days at VTrips?
Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at VTrips feel treated with respect by their managers?
Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.
80% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.
Do people at VTrips get to take their breaks without interruption?
Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
67% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
Is it stressful to work at VTrips?
Most people feel stressed out here.
100% of people say they often feel stressed out at work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
100% of people say they often feel stressed out at work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at VTrips recommend working with their team?
Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people get enough training when they start at VTrips?
Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
50% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people get support to advance at VTrips?
Only some people are given support to advance their career here.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people think VTrips’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.
Do workers feel well informed about how VTrips is doing?
Most people don’t feel well informed about how the company is doing.
80% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2026.
80% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2026.
What other companies are hiring for Reservations Manager jobs?
What are the most popular jobs at Vtrips?
What are the most popular categories at Vtrips?
VTrips rating
6.9
Based on 6 frontline employees who took The Breakroom Quiz
6th of 21 rated holiday rentals
Job description
The Guest Services Agent position at VTrips is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have.
- Maintain professional relationships with owners, guests, and vendors.
- Review, update, and manage property notes and folios.
- Resolve owners and guest-related issues.
- Coordinate and prioritize maintenance requests.
- Create, close, and modify work orders and property blocks.
- Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders.
- Create, modify, and cancel reservations.
- Process payments, adjust payment schedules, and code auto-payment exclusions.
- Revise reservation folios and property details in the reservation management system.
- Change rental rates and add fees.
- Adjust pricing and discount codes.
- Update reservation folios and property details in the reservation management system.
- Quote reservation pricing using internal systems and property details.
- Create account records by effectively communicating with owners and guests via the reservation management system.
- Run reservation and maintenance reports and monitor various system alerts daily.
- Stay abreast of the conditions and needs of each property.
- Troubleshoot customer service and maintenance issues.
VTrips is an Equal Opportunity Employer and follows the principles of Equal Employment Opportunity. The company does not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law during recruitment, selection, placement, training, compensation, and promotion of employees.
Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.
Apply now and become a vital part of VTrips, where your career is more than just a job - it's an adventure!
- Proficiency with document management, databases, and spreadsheets.
- Working knowledge of Microsoft applications.
- Strong organizational skills with the ability to multitask and problem-solve.
- Excellent communication skills.
- Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.
- Must be eligible to work in the United States and pass a background screening.
- Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.
Sitting – 90%, Standing/Walking 10%. Required to stoop, bend, stretch, twist, and reach. Occasionally lift up to 15 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Organize, multitask, and problem-solve.
- Combination of indoor and outdoor workspaces.
About VTrips
Sourced by ZipRecruiter
Industry
Travel arrangement services
Company size
501 - 1,000 Employees
Headquarters location
Ponte Vedra Beach, FL, US
Year founded
2002