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Reservations Manager Jobs (NOW HIRING)

Hawksmoor - US

Reservations Manager

Boston, MA

Reporting to the General Manager we're looking for a Reservations Manager to join our team andhelp us open our third US restaurant. Worksomewhere awesome: Careerswith Hawksmoor Restaurants are among ...

The Hotel Agency

Reservations Manager

Ketchum, ID · On-site

$75K - $90K/yr

M/D/V, PTO, 401K with match, company paid life insurance 2X salary Searching for a Reservations Manager to maximize Rooms revenue through management of the hotel's room inventory. A hospitality ...

Hawksmoor - Boston

Reservations Manager

Boston, MA · On-site

$75K/yr

Reporting to the General Manager we're looking for a Reservations Manager to join our team and help us open our third US restaurant. Work somewhere awesome: Careers with Hawksmoor Restaurants are ...

Schulte Companies

Reservations Manager

Hollywood, FL · On-site

Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Manager to join our team! Schulte Hospitality Group is an organization whose success is rooted in its service culture.

AccorHotel

Reservations Manager

Santa Monica, CA · On-site

$80K - $85K/yr

Lead and manage all aspects of the Reservations department and ensure all service standards are followed * Manage and coordinate all group and individual reservations * Maintain close liaison with ...

Rosewood Hotel Group

Reservations Manager

Menlo Park, CA · On-site

$80K - $90K/yr

Minimum two years' experience as a Reservations Manager for a luxury or ultra-luxury property. • Education: College degree. • General Skills: Must be able to perform job functions with attention ...

Transdev

Reservations Supervisor

New Carrollton, MD · On-site

$24 - $25.50/hr

Reservations Supervisor Transdev is looking for a Reservations Manager to join our team in New Carrollton, MD. We are seeking friendly, customer service-oriented individuals who are dedicated to ...

Transdev

Reservations Supervisor

New Carrollton, MD

$24 - $25.50/hr

Reservations Supervisor Transdev is looking for a Reservations Manager to join our team in New Carrollton, MD. We are seeking friendly, customer service-oriented individuals who are dedicated to ...

The Timbri

Sales Reservations Manager

San Francisco, CA · On-site

$72K - $76K/yr

Attend and participate in Revenue Strategy, Sales, departmental meetings, and training sessions as required by management. * Review arrivals reports, reservations logs, guest request logs, and group ...

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Reservations Manager information

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How much do reservations manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for reservations manager in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the highest paid job in hospitality?

In the hospitality industry, executive roles such as General Managers of large hotels or resort directors tend to be the highest paid, often earning six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple departments and operations.

What is the role of a reservation manager?

A reservations manager oversees the booking process for a hospitality or travel business, ensuring efficient handling of reservations, managing staff, and maintaining customer service standards. They often use reservation systems or property management software and may coordinate with other departments to optimize occupancy and revenue.

What does a Reservations Manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What jobs pay 500,000 a year in the US?

Reservations Managers typically do not earn $500,000 annually; such high salaries are usually found in executive roles, specialized medical professionals, or successful entrepreneurs. High-paying jobs often require extensive experience, advanced skills, or ownership of a business. Compensation at this level is rare in standard reservation or hospitality management positions.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

What are the key skills and qualifications needed to thrive as a Reservations Manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

How much do reservations managers make in the US?

Reservations managers in the US typically earn an average salary of around $45,000 to $60,000 per year, depending on experience, location, and the size of the organization. Salaries can vary based on industry, with some roles offering additional bonuses or benefits for skills in customer service and reservation systems.

What Does a Reservations Manager Do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the primary challenges a Reservations Manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.
More about Reservations Manager jobs
What cities are hiring for Reservations Manager jobs? Cities with the most Reservations Manager job openings:
What are the most commonly searched types of Reservations jobs? The most popular types of Reservations jobs are:
Who are the top companies hiring for Reservations Manager jobs? The top employers for Reservations Manager jobs are:
What states have the most Reservations Manager jobs? States with the most job openings for Reservations Manager jobs include:
What job categories do people searching Reservations Manager jobs look for? The top searched job categories for Reservations Manager jobs are:
Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $59,773 per year, or $28.7 per hour.

Reservations Manager

The Observatory Sun Valley, A Viceroy Resort

Ketchum, ID • On-site

Other

Posted 4 days ago

Job description

Viceroy Hotels
Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.
Location
The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho's Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.
Overview
Located at the southeast corner of Main Street and River Street East-the gateway to downtown Ketchum, Idaho-and just minutes from Bald Mountain's River Run base, this exceptional property will debut as Sun Valley's first luxury hotel and for-sale residence offering. As part of the Viceroy team, you'll help bring our signature experiential hospitality to one of North America's most iconic, year-round mountain destinations.
The Reservations Manager is responsible for maximizing Rooms revenue through management of the hotel's room inventory, and for assisting in managing of the day-to-day activities and duties of the Reservations Department.
Responsibilities
  • Maximize room revenue and occupancy by reviewing status daily. Monitor selling status of house daily, such as: flash report, allowances, etc.
  • Attend daily and weekly Revenue Strategy meetings.
  • Follows the Revenue Strategy program according to SOP.
  • Review arrivals report and daily flash report to ensure accuracy.
  • Be completely competent in all PMS functions used by Reservations.
  • Monitor competitors for occupancy and rate, and recommend changes based on findings.
  • Be knowledgeable on property information (outlets, hours of operation, etc.) and ensure the staff is trained to communicate hotel information to callers.
  • Comply with hotel policies on billing, routing, master accounts, A/R accounts and PM accounts.
  • Ensure timely processing of travel agent checks.
  • Control suite inventory.
  • Maintain rate integrity program.
  • Make weekly test calls according to hotel standards.
  • Be knowledgeable about the uses and functions of, GDS FTCRS and OPERA.
  • Ensure that Forecast is completed on a timely basis, according to SOP's.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Assist in preparation of monthly revenue and occupancy forecasting.
  • Know the hotel's rate quoting standards.
  • Complete weekly work schedule for reservation sales agents according to business forecast, payroll budget guidelines and productivity requirements.
  • Process/correct daily payroll sheets.
  • Follow and enforce all hotel credit policies.
  • Understand and follow Revenue Strategy restrictions.
  • Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or VIP programs, and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs.
  • Update group information daily. Maintain and be familiar with future group blocks.
  • Communicate availability/close outs to wholesalers.
  • Monitor all V.I.P.'s, special guests and requests.
  • Maintain required pars of all Reservations and stationary supplies.
  • Review Reservations log book and Guest Request log on a daily basis.
  • Maintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions, etc.

Qualifications
  • A 4-year college degree; or a 2-year college degree and at least 1 year of related experience; or at least two to three years of experience in a hotel or related field required.
  • Previous management experience preferred.
  • Must be proficient in Windows and company approved spreadsheets and word processing.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.

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