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Reservations Manager Jobs (NOW HIRING)

Transdev

Reservations Supervisor

New Carrollton, MD · On-site

$24 - $25.50/hr

Reservations Supervisor Transdev is looking for a Reservations Manager to join our team in New Carrollton, MD. We are seeking friendly, customer service-oriented individuals who are dedicated to ...

Transdev

Reservations Supervisor

New Carrollton, MD

$24 - $25.50/hr

Reservations Supervisor Transdev is looking for a Reservations Manager to join our team in New Carrollton, MD. We are seeking friendly, customer service-oriented individuals who are dedicated to ...

The Timbri

Sales Reservations Manager

San Francisco, CA · On-site

Attend and participate in Revenue Strategy, Sales, departmental meetings, and training sessions as required by management. * Review arrivals reports, reservations logs, guest request logs, and group ...

The Timbri

Sales Reservations Manager

San Francisco, CA · On-site

$72K - $76K/yr

Attend and participate in Revenue Strategy, Sales, departmental meetings, and training sessions as required by management. * Review arrivals reports, reservations logs, guest request logs, and group ...

The Colonnade Hotel

Reservations Agent

Boston, MA

$17.50 - $21.75/hr

Enters all Sales bookings and group contracts on a timely basis per the instructions of the Supervisor or Reservations Manager. * Performs routine filing and required report keeping for the ...

The Colonnade Hotel

Reservations Agent

Boston, MA

$17.50 - $21.75/hr

Enters all Sales bookings and group contracts on a timely basis per the instructions of the Supervisor or Reservations Manager. * Performs routine filing and required report keeping for the ...

The Colonnade Hotel

Reservations Agent

Boston, MA · On-site

$17.50 - $21.75/hr

Enters all Sales bookings and group contracts on a timely basis per the instructions of the Supervisor or Reservations Manager. * Performs routine filing and required report keeping for the ...

The Colonnade Hotel

Reservations Agent

Boston, MA · On-site

$17.50 - $21.75/hr

Enters all Sales bookings and group contracts on a timely basis per the instructions of the Supervisor or Reservations Manager. * Performs routine filing and required report keeping for the ...

The Colonnade Hotel

Reservations Agent

Boston, MA · On-site

$17.50 - $21.75/hr

Enters all Sales bookings and group contracts on a timely basis per the instructions of the Supervisor or Reservations Manager. * Performs routine filing and required report keeping for the ...

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Reservations Manager information

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$29K

$59.8K

$109K

How much do reservations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for reservations manager in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
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Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $59,773 per year, or $28.7 per hour.

Assistant Reservations Manager

Towson University

Campus, IL • On-site

Full-time

Posted 9 days ago

Towson University rating

7.2

Company rating: 7.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

385th of 621 rated colleges and universities

Job description

  • Serve as the first point of contact for phone calls, walk-in inquiries, and online reservation requests. Provide clear guidance, respond to or route inquiries as appropriate, and process reservation requests. Maintain particular expertise in student organization requests while developing and maintaining the knowledge necessary to process all request types.

  • Develop and deliver training and educational resources for students, ECS colleagues, and other campus users to support effective use of the university's online scheduling system. Create, test, evaluate, and revise training content, and assist the Reservations Manager with the collaborative council of campus location approvers.

  • Collect, organize, manipulate, and analyze scheduling and utilization data to create and interpret reports for the Reservations Manager and ECS leadership. Review the use and allocation of campus locations, support accurate annual assessment reporting, and identify opportunities for improved reporting and use of university space.

  • Verify and maintain data in the online reservation system and related ECS tools, with particular attention to student organization status and individuals authorized to request campus locations.

  • Serve as an additional functional and system administrator for the university's online scheduling platform, currently 25Live by CollegeNET.

  • When applicable, supervise and schedule Reservation Specialists and student aides to support reservations operations and office needs during operational hours. Provide leadership and guidance, conduct performance evaluations, and support the work and development of staff. Guide student aides in reviewing the accuracy of event promotion information submitted by units or individuals outside ECS.

  • Coordinate with the Reservations Manager and campus partners on scheduling locations for recurring university needs, including Orientation, Admissions events, Commencement, and other significant university activities.

  • Assist with the execution of significant campus-wide events, including Commencement and Convocation, as assigned.

The work hours for this position may include extended shifts on an occasional basis.

 

Telework may be available for this position up to two days per week during summer and January following the completion of 90 days of service in good standing.

Required Qualifications:

  • Bachelor's degree or expected to graduate with a bachelor's degree by December 2026 (candidates must possess degree at time of hire). 

  • Minimum of one year of work experience.

  • Proficiency in computerized systems.

  • Demonstrated ability to make sound decisions in complex situations.

  • Ability to organize and prioritize multiple responsibilities while meeting deadlines.

  • Working knowledge of collecting, compiling, organizing, evaluating, and reporting data, including mathematical and statistical information.

  • Demonstrated ability to establish and maintain effective working relationships with internal and external constituents.

  • Demonstrated ability to communicate clearly, concisely, and effectively in oral and written formats with a variety of audiences, including students and professional staff.

  • Ability to work both independently and collaboratively while managing multiple tasks

Preferred Qualifications:

  • Working knowledge of 25Live by CollegeNET or experience with a computerized scheduling system.

  • Supervisory experience with one or more direct reports.

  • Current Maryland Crowd Manager certification.

  • Experience with software platforms such as Webex, Zoom, Panopto, and Smartsheet.

  • Experience in a customer service environment.

  • Experience in a higher education environment.

  • Demonstrated ability to build and foster collaborative and effective teams.

  • Strong critical-thinking and innovative problem-solving skills.

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