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Hotel Reservation Call Center Jobs (NOW HIRING)

Red Hawk Casino

Hotel Reservation Agent

Placerville, CA · On-site

$17.50 - $21.75/hr

JOB SUMMARY Reservation agents work in a call center environment for the resort and take incoming ... Relay accurate information to guests regarding hours of operation, Hotel services, directions to ...

Red Hawk

Hotel Reservation Agent

Placerville, CA · On-site

$17.50 - $21.75/hr

JOB SUMMARY Reservation agents work in a call center environment for the resort and take incoming ... Relay accurate information to guests regarding hours of operation, Hotel services, directions to ...

Corpay

Call Center Specialist

Lexington, KY · On-site

$16.75 - $20.75/hr

In this role, the Call Center Specialist will be a liaison between our company and our clients. He ... and hotel issues regarding extensions, early departures or others changes to a reservation on a ...

Corpay

Call Center Specialist

Lexington, KY · On-site

$14.75 - $18.25/hr

In this role, the Call Center Specialist will be a liaison between our company and our clients. He ... and hotel issues regarding extensions, early departures or others changes to a reservation on a ...

Virgin Hotels

Call Center Supervisor

Las Vegas, NV · On-site

YOUR MISSION (The ) The Call Center Supervisor will play an important role in managing the ... Minimum of one year in a supervisory capacity with experience in a hotel/casino reservation ...

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Hotel Reservation Call Center information

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How much do hotel reservation call center jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for hotel reservation call center in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Hotel Reservation Call Center position, and why are they important?

To thrive as a Hotel Reservation Call Center agent, you need strong communication skills, attention to detail, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with hotel property management systems (PMS), booking software, and customer relationship management (CRM) tools is commonly required. Outstanding customer service, patience, and the ability to remain calm under pressure are key soft skills in this environment. These abilities ensure accurate bookings, guest satisfaction, and efficient handling of inquiries in a fast-paced hospitality setting.

What is the highest paying call center job?

In call centers, higher-paying roles often include supervisory, managerial, or specialized customer support positions that require advanced skills or certifications. These roles typically offer higher salaries due to increased responsibilities and experience requirements, with some specialized roles in technical support or sales reaching higher compensation levels.

What is a Hotel Reservation Call Center job?

A Hotel Reservation Call Center job involves assisting customers with booking hotel rooms over the phone. Agents provide information on room availability, pricing, amenities, and policies while ensuring a smooth reservation process. They may also handle cancellations, modifications, and special requests. Strong communication and customer service skills are essential for success in this role.

What does a typical workday look like for a Hotel Reservation Call Center agent?

A typical day as a Hotel Reservation Call Center agent involves handling incoming calls from guests looking to book, modify, or cancel reservations, while also responding to customer inquiries about room types, rates, and hotel amenities. Agents often use computerized booking systems to enter and update reservation information and must ensure accuracy and efficiency with each interaction. The role also involves collaborating with other hotel departments, such as front desk and housekeeping, to coordinate special requests or resolve issues. Work schedules may include evenings, weekends, or holidays, as call centers often operate extended hours to accommodate guests worldwide.

How to become a hotel reservation agent?

To become a hotel reservation agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with reservation systems or booking software are often preferred; some employers may provide on-the-job training. Having a flexible schedule and the ability to handle multiple inquiries efficiently are also beneficial.

How much does a reservation clerk earn?

A reservation clerk in a hotel reservation call center typically earns between $10 and $15 per hour, depending on experience, location, and employer. Some positions may offer additional benefits or bonuses based on performance or call volume.

Do hotels have call centers?

Hotel reservation call centers are dedicated departments or third-party services that handle booking inquiries, customer support, and reservation management for hotels. These call centers often operate 24/7 and use customer relationship management (CRM) tools to assist guests efficiently.
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Hotel Reservation Call Center jobs near you
Infographic showing various Hotel Reservation Call Center job openings in the United States as of June 2026, with employment types broken down into 53% Full Time, 41% Part Time, 2% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservation Agent

TERRA VISTA MANAGEMENT INC

San Diego, CA • On-site

$19 - $21.24/hr

Other

PTO

Posted 28 days ago

Job description

Mission Bay RV Resort is a destination RV resort. Located in the Pacific Beach neighborhood of San Diego, we collectively occupy 76 prime acres on Mission Bay just east of Crown Point. 

We seek friendly and patient people who know their way around a desktop computer, Windows 10 and prior experience with heavy inbound calls. The ideal candidate will have prior experience working in a hotel reservation call center or as a front desk clerk in a hotel setting, outstanding attendance, thick skin, a ton of patience, successful interactions with guests and potential guests in person and over the phone, problem-solving skills, and quickly able to pick up the reservations software. Must be able to work weekends and holidays. 

Core tasking when assigned to the registration desk:

  • Check-in guests just like at a hotel front desk
  • Respond to guest questions, concerns or complaints
  • Use our reservations software to check-in guests, accept or verify payment, modify reservations, etc.
  • Keep the front desk supplied with the documents all guests receive when they check-in
  • Appear to work on time and reliably - good attendance is essential
  • Use the phone and radio to contact guest relations, security or maintenance team members; registration employees work closely with these departments to ensure our guests have such a great stay they will book with us again

Core tasking when assigned to reservations:

  • Answer calls to create new reservations, modify existing reservations or cancel reservations via our reservation software
  • Take credit card payments and process other credit card transactions.
  • Type detailed notes because the reservation made or modified now may be for a stay up to two years in the future
  • This is 100 percent telephone work although our team members interact with each other in person
  • Appear to work on time and reliably - good attendance is essential

Requires patience, attention to detail, organization, type at least 30 wmp, intermediate PC experience, accuracy, adherence to reservations policies and procedures, high school diploma or equivalent. Prior experience as a front desk agent or using hotel/motel reservations software is a plus.

Compensation includes paid sick time, company insurance and paid vacation. Employees are welcome to enjoy the resort during their off-time.

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