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Hotel Reservation Call Center Jobs (NOW HIRING)

Golden Nugget

Call Center Agent

Laughlin, NV · On-site

$13.75 - $18/hr

Overview Hotel Reservation / Call Center Agents Hotel Reservation / Call Center Agents support our Golden Nugget Hotels and Casinos. This position is centered out of the Golden Nugget Casino and ...

Golden Nugget

Hotel Reservation Agent

Biloxi, MS · On-site

$13/hr

Handle all incoming and outgoing reservation request from Casino Host and 3rd party booking sites ... Answer all inbound call to the property while routing them to the correct department. * Assure the ...

Red Hawk Casino

Hotel Reservation Agent

Placerville, CA · On-site

$17.50 - $21.75/hr

JOB SUMMARY Reservation agents work in a call center environment for the resort and take incoming ... Relay accurate information to guests regarding hours of operation, Hotel services, directions to ...

Red Hawk

Hotel Reservation Agent

Placerville, CA · On-site

$17.50 - $21.75/hr

JOB SUMMARY Reservation agents work in a call center environment for the resort and take incoming ... Relay accurate information to guests regarding hours of operation, Hotel services, directions to ...

Addison Group

Call Center Specialist

Charlotte, NC · On-site

$18 - $22/hr

Our client is seeking a Call Center Specialist to support customers with hotel reservations, booking confirmations, and reservation modifications during a high-volume seasonal period. This role will ...

San Manuel Casino

Hotel Reservation Agent

Highland, CA · On-site

$16 - $19.75/hr

... Event Center, and special events. 4. Performs other duties as assigned to support the ecient ... Minimum one (1) year Hotel room sales experience preferred. KNOWLEDGE, SKILLS AND ABILITIES (KSA)

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Hotel Reservation Call Center information

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How much do hotel reservation call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for hotel reservation call center in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a hotel reservation call center agent?

A Hotel Reservation Call Center job involves assisting customers with booking hotel rooms over the phone. Agents provide information on room availability, pricing, amenities, and policies while ensuring a smooth reservation process. They may also handle cancellations, modifications, and special requests. Strong communication and customer service skills are essential for success in this role.

What does a hotel reservation call center agent do?

A typical day as a Hotel Reservation Call Center agent involves handling incoming calls from guests looking to book, modify, or cancel reservations, while also responding to customer inquiries about room types, rates, and hotel amenities. Agents often use computerized booking systems to enter and update reservation information and must ensure accuracy and efficiency with each interaction. The role also involves collaborating with other hotel departments, such as front desk and housekeeping, to coordinate special requests or resolve issues. Work schedules may include evenings, weekends, or holidays, as call centers often operate extended hours to accommodate guests worldwide.

What are the key skills and qualifications needed to thrive in the hotel reservation call center position, and why are they important?

To thrive as a Hotel Reservation Call Center agent, you need strong communication skills, attention to detail, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with hotel property management systems (PMS), booking software, and customer relationship management (CRM) tools is commonly required. Outstanding customer service, patience, and the ability to remain calm under pressure are key soft skills in this environment. These abilities ensure accurate bookings, guest satisfaction, and efficient handling of inquiries in a fast-paced hospitality setting.

How to become a hotel reservation call center agent?

To become a hotel reservation call center agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Customer service experience and knowledge of reservation systems or CRM software can be advantageous; some employers may also require training or certification in hospitality or call center operations.

Is a hotel reservation call center agent a good job?

A hotel reservation call center agent is a customer service role that involves handling booking inquiries and reservations over the phone or online. It typically requires good communication skills, patience, and familiarity with reservation systems; the job can offer flexible hours and opportunities for advancement. Job satisfaction depends on individual preferences for customer interaction and work environment.
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Hotel Reservation Call Center jobs near you
Infographic showing various Hotel Reservation Call Center job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Call Center Agent

Golden Nugget

Laughlin, NV • On-site

$13.75 - $18/hr

Full-time

Retirement, PTO

Posted 10 days ago

Golden Nugget rating

4.9

Company rating: 4.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

158th of 164 rated casinos

Job description

Overview
Hotel Reservation / Call Center Agents
Hotel Reservation / Call Center Agents support our Golden Nugget Hotels and Casinos. This position is centered out of the Golden Nugget Casino and Hotel in Laughlin, Nevada but will be a formal work from home position. Work from Home will be done upon satisfactory completion of on-site training.
Responsibilities
  • Answer all incoming calls in a friendly, energetic and efficient manner.
  • Answer all incoming calls for all Golden Nugget properties.
  • Provide guests with information concerning the hotel amenities and services.
  • Obtain the necessary information from guest and utilize Casino Marketing Place (CMP) and Lodging Management System (LMS) to input reservations.
  • Suggest relevant upsells and convert calls into reservations.
  • Effective in following and achieving department sales goals.
  • Knowledgeable on options offered by the hotels and upsell those options. Willing to learn as options change.

Qualifications
  • The ideal candidate will have at least one (1) year of experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
  • Exceptional Customer Service skills are essential for this position.
  • Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once in a fast-paced environment.
  • Detail-oriented, energetic and self-motivated, able to type efficiently and accurately at a rate of 30 WPM.
  • A speed-test will be required to confirm at-home capability. 30mbps minimum download speed is required.
  • Experience with LMS/AS-400 is required.
  • Intermediate computer skills required, i.e. Web Browsing, Email, Typing
  • MS Outlook, Excel and Word

What we offer you:
  • Multiple benefit plans to suit your needs
  • Paid Time Off
  • 401K
  • Opportunities for advancement
  • Positive and respectful work environment where diversity is valued
  • Generous employee discounts on dining, retail, amusements, and hotels
  • Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
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