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Hotel Reservation Call Center Jobs (NOW HIRING)

Creek Nation Casino

Call Center Representative I

Tulsa, OK · On-site

$13.75 - $17.25/hr

Experience Must have a minimum of 6 months experience in a Hotel Reservation department, Call Center environment or in a related field preferred. Possess positive, friendly and out-going personality ...

Golden Nugget

Hotel Reservation Agent

Biloxi, MS · On-site

$13/hr

  • Retirement

  • PTO

Handle all incoming and outgoing reservation request from Casino Host and 3rd party booking sites ... Answer all inbound call to the property while routing them to the correct department. * Assure the ...

Red Hawk Casino

Hotel Reservation Agent

Placerville, CA

$17.50 - $21.75/hr

JOB SUMMARY Reservation agents work in a call center environment for the resort and take incoming ... Relay accurate information to guests regarding hours of operation, Hotel services, directions to ...

Red Hawk

Hotel Reservation Agent

Placerville, CA · On-site

$17.50 - $21.75/hr

JOB SUMMARY Reservation agents work in a call center environment for the resort and take incoming ... Relay accurate information to guests regarding hours of operation, Hotel services, directions to ...

Hotel Bethlehem

Hotel Reservation Sales Agent

Bethlehem, PA · On-site

$13 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Awarded as Top Workplace-Morning Call Why Work for Us Historic Hotel Bethlehem offers their ... The Reservation Sales Agent's primary responsibility is to capture as many reservations as possible ...

Hotel Bethlehem

Hotel Reservation Sales Agent

Bethlehem, PA · On-site

$13 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Awarded as Top Workplace- Morning Call Why Work for Us Historic Hotel Bethlehem offers their ... The Reservation Sales Agent's primary responsibility is to capture as many reservations as possible ...

Hotel Bethlehem

Hotel Reservation Sales Agent

Bethlehem, PA

$13 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Awarded as Top Workplace- Morning Call Why Work for Us Historic Hotel Bethlehem offers their ... The Reservation Sales Agent's primary responsibility is to capture as many reservations as possible ...

Addison Group

Call Center Specialist

Charlotte, NC · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Our client is seeking a Call Center Specialist to support customers with hotel reservations, booking confirmations, and reservation modifications during a high-volume seasonal period. This role will ...

Addison Group

Call Center Specialist

Charlotte, NC · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Our client is seeking a Call Center Specialist to support customers with hotel reservations, booking confirmations, and reservation modifications during a high-volume seasonal period. This role will ...

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Hotel Reservation Call Center information

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How much do hotel reservation call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for hotel reservation call center in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the hotel reservation call center position, and why are they important?

To thrive as a Hotel Reservation Call Center agent, you need strong communication skills, attention to detail, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with hotel property management systems (PMS), booking software, and customer relationship management (CRM) tools is commonly required. Outstanding customer service, patience, and the ability to remain calm under pressure are key soft skills in this environment. These abilities ensure accurate bookings, guest satisfaction, and efficient handling of inquiries in a fast-paced hospitality setting.

What is a hotel reservation call center agent?

A Hotel Reservation Call Center job involves assisting customers with booking hotel rooms over the phone. Agents provide information on room availability, pricing, amenities, and policies while ensuring a smooth reservation process. They may also handle cancellations, modifications, and special requests. Strong communication and customer service skills are essential for success in this role.

What does a hotel reservation call center agent do?

A typical day as a Hotel Reservation Call Center agent involves handling incoming calls from guests looking to book, modify, or cancel reservations, while also responding to customer inquiries about room types, rates, and hotel amenities. Agents often use computerized booking systems to enter and update reservation information and must ensure accuracy and efficiency with each interaction. The role also involves collaborating with other hotel departments, such as front desk and housekeeping, to coordinate special requests or resolve issues. Work schedules may include evenings, weekends, or holidays, as call centers often operate extended hours to accommodate guests worldwide.

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Hotel Reservation Call Center jobs near you
Infographic showing various Hotel Reservation Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservation Call Center Agent

Rosen Hotels & Resorts, Inc.

Orlando, FL • On-site

$15 - $18.75/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 4 days ago

Rosen Hotels & Resorts rating

6.4

Company rating: 6.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Summary:
The Reservation Call Center Agent communicates with guests, travel agents, and referral networks to book reservations for upcoming visits. They will also provide outstanding guest service based on Company Standards by responding to incoming guest calls and inquiries in a friendly manner. Individuals must possess strong communication and listening skills, computer proficiency, and the ability to work together and build relationships.
Responsibilities:
  • Book reservations for guests and travel agents.
  • Respond to guest inquiries in a friendly manner.
  • Provide information on availability, accommodation, and amenities.
  • Accurately enter reservations using automated systems.
  • Promote hotel services and offerings to potential guests.
  • Comply with the company's drug-free and tobacco/nicotine-free policy.
  • All other duties as assigned.

Experience/Qualifications:
  • 6 + months of customer service experience preferred.
  • Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently
  • Must be able to legally work in the USA.

Education and Certification(s)/License(s):
  • High school diploma or equivalent preferred.

Discover Life at Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida's most respected hospitality companies to work for.
Benefits Our Associates Enjoy:
  • Affordable Health and Dental Insurance
  • On-site Medical Center
  • Competitive Compensation
  • Holiday Pay
  • Birthday Pay
  • Paid Vacation
  • Paid Personal Days
  • Tuition Reimbursement
  • Higher Education Scholarships
  • 401(k) Retirement Savings Plan
  • Childcare Financial Assistance
  • Hospitality and Dining Discounts
  • Family Outreach Center
  • and Many More Benefits

Excellent career opportunities, extensive and innovative benefits, and personal enrichment reward our associates' commitment to quality and service. The result is a level of employee longevity unique in the hotel industry.
We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.

What Rosen Hotels & Resorts employees say

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