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Hotel Reservation Call Center Jobs (NOW HIRING)

Red Hawk Casino

Hotel Reservation Agent

Placerville, CA

$17.50 - $21.75/hr

JOB SUMMARY Reservation agents work in a call center environment for the resort and take incoming ... Relay accurate information to guests regarding hours of operation, Hotel services, directions to ...

Red Hawk

Hotel Reservation Agent

Placerville, CA · On-site

$17.50 - $21.75/hr

JOB SUMMARY Reservation agents work in a call center environment for the resort and take incoming ... Relay accurate information to guests regarding hours of operation, Hotel services, directions to ...

Robert Half

Managed Call Center

Lexington, KY · On-site

$16.35/hr

... hotel booking requests, typically covering short stays, and ensure each reservation is completed ... call center support, or a similar client-facing role. • Strong written and verbal communication ...

Addison Group

Call Center Specialist

Charlotte, NC · On-site

$18 - $22/hr

Our client is seeking a Call Center Specialist to support customers with hotel reservations, booking confirmations, and reservation modifications during a high-volume seasonal period. This role will ...

Addison Group

Call Center Specialist

Charlotte, NC · On-site

$18 - $22/hr

Our client is seeking a Call Center Specialist to support customers with hotel reservations, booking confirmations, and reservation modifications during a high-volume seasonal period. This role will ...

San Manuel Casino

Hotel Reservation Agent

Highland, CA

$16 - $19.75/hr

... Event Center, and special events. 4. Performs other duties as assigned to support the ecient ... Minimum one (1) year Hotel room sales experience preferred. KNOWLEDGE, SKILLS AND ABILITIES (KSA)

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How much do hotel reservation call center jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for hotel reservation call center in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Hotel Reservation Call Center position, and why are they important?

To thrive as a Hotel Reservation Call Center agent, you need strong communication skills, attention to detail, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with hotel property management systems (PMS), booking software, and customer relationship management (CRM) tools is commonly required. Outstanding customer service, patience, and the ability to remain calm under pressure are key soft skills in this environment. These abilities ensure accurate bookings, guest satisfaction, and efficient handling of inquiries in a fast-paced hospitality setting.

What is the highest paying call center job?

In call centers, higher-paying roles often include supervisory, managerial, or specialized customer support positions that require advanced skills or certifications. These roles typically offer higher salaries due to increased responsibilities and experience requirements, with some specialized roles in technical support or sales reaching higher compensation levels.

What is a Hotel Reservation Call Center job?

A Hotel Reservation Call Center job involves assisting customers with booking hotel rooms over the phone. Agents provide information on room availability, pricing, amenities, and policies while ensuring a smooth reservation process. They may also handle cancellations, modifications, and special requests. Strong communication and customer service skills are essential for success in this role.

What does a typical workday look like for a Hotel Reservation Call Center agent?

A typical day as a Hotel Reservation Call Center agent involves handling incoming calls from guests looking to book, modify, or cancel reservations, while also responding to customer inquiries about room types, rates, and hotel amenities. Agents often use computerized booking systems to enter and update reservation information and must ensure accuracy and efficiency with each interaction. The role also involves collaborating with other hotel departments, such as front desk and housekeeping, to coordinate special requests or resolve issues. Work schedules may include evenings, weekends, or holidays, as call centers often operate extended hours to accommodate guests worldwide.

How to become a hotel reservation agent?

To become a hotel reservation agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with reservation systems or booking software are often preferred; some employers may provide on-the-job training. Having a flexible schedule and the ability to handle multiple inquiries efficiently are also beneficial.

How much does a reservation clerk earn?

A reservation clerk in a hotel reservation call center typically earns between $10 and $15 per hour, depending on experience, location, and employer. Some positions may offer additional benefits or bonuses based on performance or call volume.

Do hotels have call centers?

Hotel reservation call centers are dedicated departments or third-party services that handle booking inquiries, customer support, and reservation management for hotels. These call centers often operate 24/7 and use customer relationship management (CRM) tools to assist guests efficiently.
More about Hotel Reservation Call Center jobs
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Hotel Reservation Call Center jobs near you
Infographic showing various Hotel Reservation Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.
Hotel Reservation Agent

Hotel Reservation Agent

Red Hawk Casino

Placerville, CA

$17.50 - $21.75/hr

Full-time

Posted 16 days ago

Job description

JOB SUMMARY

Reservation agents work in a call center environment for the resort and take incoming calls for guests inquiring about the resort. They are friendly and efficient, helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that the resort may offer and asking questions to help determine what the guest needs.

DUTIES AND RESPONSIBILITIES

  • Assist guests in making room reservations. Cancellations and modifications are also handled by this position.
  • Must be comfortable with phone work and data entry.
  • Listen and respond to guest inquiries using a positive, clear speaking voice.
  • Answer questions and offer assistance to provide guest satisfaction.
  • Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
  • Answer calls and process requests from guests. Make, return and follow-up on calls to maintain proper communications with guests, departmental staff and management staff.
  • Book, cancel, or otherwise modify room reservations as per the requests of our customers.
  • Assist guests with questions or problems they may have regarding their room or account in person, or on the telephone.
  • Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

  • Previous casino/hotel industry experience preferred.
  • High school diploma or general education degree (GED) preferred.
  • Must be able to maneuver in hotel areas, up and down stairs and reach above shoulder level
  • Must be able to work in areas containing second-hand smoke
  • Ability to perform duties with a sense of urgency
  • Must be able to walk, stand, and work on hand and knees for long periods of time
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 10 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
  • Must be at least 18 years of age.

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