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Hotel Reservation Call Center Jobs (NOW HIRING)

Sky Resorts

Call Center Lead

Sky Valley, CA · On-site

$25 - $30/hr

Monitor and analyze reservation trends to determine which properties need additional revenue focus ... Coach call center agents and on-property front desk teams to improve sales techniques and guest ...

HeadPinz

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Call Center Representative HeadPinz & FastTrax Entertainment Centers Department: Call Center ... Reservations, Payments & Transaction Accuracy * Assist with reservation requests, confirmations ...

Golden Nugget

Hotel Revenue Manager

Stateline, NV · On-site

Overview It is the responsibility of the Revenue Manager to aid the Director of Hotel Operations in ... Work with the reservation call center to ensure sales and pricing strategies are effective based on ...

Book Trump

Call Center Manager

Las Vegas, NV · On-site

$55 - $75/hr

Call Center Manager Regular Salary Full-Time Las Vegas, NV, US Position Purpose Provide supervision ... of two years of Reservation Management experience, ideally with another luxury hotel company.

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How much do hotel reservation call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for hotel reservation call center in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a hotel reservation call center agent?

A Hotel Reservation Call Center job involves assisting customers with booking hotel rooms over the phone. Agents provide information on room availability, pricing, amenities, and policies while ensuring a smooth reservation process. They may also handle cancellations, modifications, and special requests. Strong communication and customer service skills are essential for success in this role.

What does a hotel reservation call center agent do?

A typical day as a Hotel Reservation Call Center agent involves handling incoming calls from guests looking to book, modify, or cancel reservations, while also responding to customer inquiries about room types, rates, and hotel amenities. Agents often use computerized booking systems to enter and update reservation information and must ensure accuracy and efficiency with each interaction. The role also involves collaborating with other hotel departments, such as front desk and housekeeping, to coordinate special requests or resolve issues. Work schedules may include evenings, weekends, or holidays, as call centers often operate extended hours to accommodate guests worldwide.

What are the key skills and qualifications needed to thrive in the hotel reservation call center position, and why are they important?

To thrive as a Hotel Reservation Call Center agent, you need strong communication skills, attention to detail, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with hotel property management systems (PMS), booking software, and customer relationship management (CRM) tools is commonly required. Outstanding customer service, patience, and the ability to remain calm under pressure are key soft skills in this environment. These abilities ensure accurate bookings, guest satisfaction, and efficient handling of inquiries in a fast-paced hospitality setting.

How to become a hotel reservation call center agent?

To become a hotel reservation call center agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Customer service experience and knowledge of reservation systems or CRM software can be advantageous; some employers may also require training or certification in hospitality or call center operations.

Is a hotel reservation call center agent a good job?

A hotel reservation call center agent is a customer service role that involves handling booking inquiries and reservations over the phone or online. It typically requires good communication skills, patience, and familiarity with reservation systems; the job can offer flexible hours and opportunities for advancement. Job satisfaction depends on individual preferences for customer interaction and work environment.
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Hotel Reservation Call Center jobs near you
Infographic showing various Hotel Reservation Call Center job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Customer Service Representative | Hotel Reservations Specialist

Traveling Teams Inc.

Bingham Farms, MI • On-site

Full-time

Posted 18 days ago

Job description

About Traveling Teams Inc:

Traveling Teams is the leading provider of hotel accommodations for youth and amateur sports teams across North America and some parts of Canada. For the last 25 years, we’ve specialized in simplifying team travel by building strong relationships with our hotel business partners and offering world-class customer service to youth sports travel organizations.

We’re passionate about what we do – and who we work with. Our environment is fast-paced, team-driven, and built around a shared love for sports, hospitality, and delivering excellent service.

Hotel Reservations Specialist Summary:

We are hiring a Hotel Reservations Specialist to join our growing customer service team in Southfield, MI.  This is a great opportunity for individuals with prior experience in customer service, call center, front desk, receptionist, and hospitality environments. The Customer Service Representative | Hotel Reservations Specialist position is responsible for facilitating the hotel room booking process as outlined by Traveling Teams Inc.’s standard operating procedures. The Customer Service Representative | Hotel Reservations Specialist position is responsible for maintaining the company’s brand image and delivering exceptional customer service. This position entails answering inbound customer calls and relaying hotel reservation details effectively and efficiently.  The work is primarily independent, but may – at times – require internal team collaboration.  

General Responsibilities & Duties:
  • Answer incoming calls to assist with reservations, confirmations, room needs requests, and questions.
  • Warmly greet a high volume of calls and perform reservation procedures.
  • Explain hotel details, rates, services, amenities, and other information about the hotels as requested.
  • Sell, process, enter, and confirm room reservations using Traveling Teams' selling techniques and strategies.
  • Provide incoming callers with appropriate room assignments and types, while up-selling when appropriate.
  • Navigate multiple internal systems to facilitate the reservation of hotel rooms on behalf of customers.
  • Verify payment for stay, including incidental costs, by obtaining credit card information.
  • Assist incoming callers with issues and complaints, with empathy and a focus on guest satisfaction.
  • Perform all daily duties as assigned by Supervisor(s).
Position Required Skills/Abilities: 
  • Basic understanding of clerical and administrative procedures.
  • Excellent written and verbal communication skills.
  • Active listening and interpersonal skills.
  • WOW service mentality; willingness to go above and beyond for customers.
  • Excellent attention to detail and accuracy in data entry.
  • Ability to solve problems as they arise and maintain confidentiality.
  • Basic computer skills and an ability to adapt to new software.
Preferred Education and Experience:
  • High school diploma or equivalent required; higher education preferred.
  • 1-2 years of related experience required; 3-5+ years of related experience preferred.
  • Preferred industry experience includes, but is not limited to, customer service representative, call center agent, front desk agent, receptionist, booking specialist, travel agent, or similar front office position.
  • Preferred educational background includes, but is not limited to, communications, business administration, hospitality and tourism management, and/or sports management.

Monday - Friday, 9:00 a.m. - 5:30 p.m. (mandatory, in-office)
Saturdays, 10:00 a.m. - 4:00 p.m. (optional, work-from-home)
Sundays, 2:00 p.m. - 6:00 p.m. (optional, work-from-home)
40 hours/week