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Hotel Reservation Call Center Jobs (NOW HIRING)

San Manuel Casino

Hotel Reservation Agent

Highland, CA

$16 - $19.75/hr

... Event Center, and special events. 4. Performs other duties as assigned to support the ecient ... Minimum one (1) year Hotel room sales experience preferred. KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Mystic Lake Casino Hotel

Call Center Representative

Prior Lake, MN · On-site

$16.50 - $20.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... reservation requests. If you think dynamically and can work at a fast pace - we are looking for you ... Uses multiple computer systems to answer all Mystic Lake Casino/Hotel guest inquiries. * Announces ...

Sky Resorts

Call Center Lead

Sky Valley, CA · On-site

$25 - $30/hr

Monitor and analyze reservation trends to determine which properties need additional revenue focus ... Coach call center agents and on-property front desk teams to improve sales techniques and guest ...

Oglebay

Call Center Supervisor

Wheeling, WV · On-site

$15.50 - $17.50/hr

Oversee the daily operations of the Call Center department and serves as a management presence in ... reservation revenue and compliance. * Ensure staff's knowledge of hotel services, features and ...

Mystic Lake

Call Center Representative

Prior Lake, MN · On-site

$16.50 - $20.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... reservation requests. If you think dynamically and can work at a fast pace - we are looking for you ... Uses multiple computer systems to answer all Mystic Lake Casino/Hotel guest inquiries. * Announces ...

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How much do hotel reservation call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for hotel reservation call center in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the hotel reservation call center position, and why are they important?

To thrive as a Hotel Reservation Call Center agent, you need strong communication skills, attention to detail, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with hotel property management systems (PMS), booking software, and customer relationship management (CRM) tools is commonly required. Outstanding customer service, patience, and the ability to remain calm under pressure are key soft skills in this environment. These abilities ensure accurate bookings, guest satisfaction, and efficient handling of inquiries in a fast-paced hospitality setting.

What is a hotel reservation call center agent?

A Hotel Reservation Call Center job involves assisting customers with booking hotel rooms over the phone. Agents provide information on room availability, pricing, amenities, and policies while ensuring a smooth reservation process. They may also handle cancellations, modifications, and special requests. Strong communication and customer service skills are essential for success in this role.

What does a hotel reservation call center agent do?

A typical day as a Hotel Reservation Call Center agent involves handling incoming calls from guests looking to book, modify, or cancel reservations, while also responding to customer inquiries about room types, rates, and hotel amenities. Agents often use computerized booking systems to enter and update reservation information and must ensure accuracy and efficiency with each interaction. The role also involves collaborating with other hotel departments, such as front desk and housekeeping, to coordinate special requests or resolve issues. Work schedules may include evenings, weekends, or holidays, as call centers often operate extended hours to accommodate guests worldwide.

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Hotel Reservation Call Center jobs near you
Infographic showing various Hotel Reservation Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Call Center Reservation Agent

Cross Sound Ferry

New London, CT • On-site

$18/hr

Other

Re-posted 18 days ago

Job description

Seasonal Call Center Reservation Agent
Cross Sound Ferry is seeking reliable, highly motivated individuals in our call center for our 2026 season. The job of a reservation agent focuses on customer service and assisting to ensure a positive experience. You will assist customers over the phone who are traveling in between New London, CT and Orient, NY, as well as our seasonal Block Island trips and Lighthouse Cruises. Must have excellent communication skills, as well as some experience with computers. Call center experience preferred. This seasonal position will be part time with more hours available during summer. Must be willing to work weekends, holidays, and evening hours.
Starting Rate: $18.00/hr
Primary duties include, but not limited to:
  • Pleasantly answer the phone and guide customer through the reservation process
  • Answer any and all questions regarding travel, vessels, and company policy/procedure
  • Book new travel, change/cancel existing reservations
  • Enter payment information
  • Sign customers up for our Rewards Program; explain benefits of program
  • Explain all current promotions
  • Advise customers how to use company website
  • Explain different services that we offer
  • Resolve customer complaints, guide them and provide any relevant info
  • Report any issues/security issues to management

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